I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

We've used FireShield for the past three years to service the fire extinguishers in our HOA…read morebuilding, and the service has been consistently excellent. Cedric, our service rep, is always on time, professional, courteous, and efficient. He clearly takes safety seriously and ensures everything is properly inspected and compliant. I also really appreciate his reliable follow-up and annual reminders, which help us stay on top of required servicing and gives our HOA peace of mind. Dependable, safety-focused, and easy to work with. We highly recommend FireShield.

I probably won't employ this place again as he tried to hard sell me on unnecessary fire…read moreextinguishers. I'm glad I checked with my general contractor and was reassured I did not need what the Firewise worker told me was the "law". So I would be cautious.

I had an excellent experience with Acme Fire! From start to finish, their customer service was top…read moretier. Sarra truly went above and beyond to support Imani Community Church and make sure our fire extinguishers were fully up to code. I called in the morning and sent our extinguishers over with a courier. Sarra made sure everything was received, serviced quickly, and then personally coordinated getting them packed up and handed off to another courier for return. What really stood out was how seamless and fast the whole process was--I had everything back before lunchtime the same day. That level of efficiency, care, and professionalism is rare. I'm really grateful for the support and would absolutely recommend Acme Fire to anyone looking for reliable and timely service.

Super quick to service our two extinguishers. No hassle and professional. Will come back again.read more

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

BEWARD of this company. Edwin took our money and abandoned the job to install sprinkler systems in…read more2 board and care homes. He claims to have left the country. He left the ceilings open, didn't pay city permit fees after we paid him to pay the fees, and we are left with trying to find another company to assess what he's done, and do the job he didn't do. He's not responsive, he is not honest and he shouldn't have a business license to operate.

Bay Area Fire Protection was very fast to respond and was able to come out the next for a last…read moreminute fire extinguisher inspection. Their service call was on time and quick.

I totally recommend this company. They attended to me very quickly. Committed, organized, friendly…read moreand great price. I'm very happy.

Great experience working with this fire protection company. The team was professional, responsive,…read moreand very knowledgeable. They showed up on time, completed the work efficiently, and made sure everything was up to code and properly tested. The whole process was smooth from start to finish, and they made sure all inspections were handled without any issues. Highly recommend them for reliable and quality fire protection services.

Fast service, highly recommended. I had fire inspection done. Will use them again. Thx Shahin!read more

Fantastic experience from start to finish. They were thorough, professional, and incredibly helpful…read morein preparing me for the inspection. Patiently explained all the latest regulations, arrived right on time, and made the whole process smooth and stress-free. Went out of their way to accommodate my schedule. Best quote I received and top-notch service. Highly recommend!

Very happy for the E3 inspection Great Escape has done for our 4-plex. Anne is super responsive…read moreduring our communications. Two technicians came on time and explained all the details to us. Their work is professional and efficient. The fee is very reasonable as well. Highly recommend to those who need the E3 inspection.