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    iBrows Threading

    5.0 (1 review)
    Closed • 10:00 am - 6:00 pm

    Services - iBrows Threading

    Threading

    Eyebrow services

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    8 years ago

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    The Lash Lounge

    The Lash Lounge

    4.4(206 reviews)
    0.9 mi
    •$$

    Briana was fabulous. She was very thorough and through the process of everything she did.. I would…read morerecommend Briana when you get your eyelashes done. Mine were beautiful. Great job.

    ATTENTION: I LOVE this Salon , BUT today's experience was unacceptable"…read more I am a monthly member of The Lash Lounge in Laguna Niguel and have always had a wonderful experience. BRENDA is fantastic, and RACHEL at the front desk is consistently warm, professional, and helpful. I've genuinely grown to appreciate this location, which is why today's experience was so disappointing. Brenda wasn't available, so I booked with the first available stylist, BREANNA Unfortunately, from the beginning, the interaction felt unnecessarily confrontational and unprofessional. Breanna was slightly late for my appointment and immediately began criticizing the condition of my natural lashes and telling me what she thought I should be doing differently in relation to the extensions. I explained that I have been wearing lash extensions for more than 10 years, use a lash-support serum, and know the style and look that works for me. I certainly welcome professional recommendations, but I expect them to be communicated respectfully. During the appointment, she repeatedly complained about my eye twitching, even after I explained that it is involuntary and unfortunately not something I can control. While removing an extension, I felt a sharp clip/pinch to my eyelid and told her that she had hurt me. Rather than simply stopping and checking my eye, she disputed what I had experienced and attributed the pain to my twitching and a natural lash being pulled with the extension. At that point, the overall tone of the appointment had become so uncomfortable that I finally said, "You don't seem to want to do my lashes, so let's reschedule." She immediately agreed. What concerned me most was what happened afterward. Instead of allowing the interaction to end professionally, Breanna continued speaking to me in an argumentative and disrespectful manner and followed me toward the front desk. I finally had to tell her that the conversation was over and that I was no longer interested in discussing it with her which she then proceeded to tell me she was going to call the owner. I sincerely hope she was honest in explaining her unacceptable , rude and dismissive behavior to a client who could go anywhere else but loves this Lash Lounge. I have had too many positive experiences at The Lash Lounge to judge the entire salon based on one employee, and I will absolutely continue seeing Brenda. But I do believe management needs to address this employee and experience seriously. Clients should be able to disagree with a stylist, have an involuntary eye twitch, or request a particular lash style without being made to feel criticized or unwelcome. There is a big difference between offering professional advice and speaking down to a client. Today I left without having my lashes completed and feeling genuinely disappointed by how I was treated. I hope management takes this feedback seriously because, in my experience, this behavior is not representative of the otherwise excellent service I have received at this location. I would like to continue my membership and sincerely hope this will be addressed so it doesn't leave a negative mark on this otherwise wonderful Salon.

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    The Lash Lounge - Lash position.

    Lash position.

    The Lash Lounge

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    iBrows Threading - threadingservices - Updated September 2026

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