I would normally give this hotel 5 stars based on cleanliness, professionalism, location and receptive to patron requests. Im I stayed here 2 days and the AC kept malfunctioning. On all platforms this is a 5 star hotel and I would give it 5 stars. Not fun when you are sleeping in 70 to 80 degree temp Stites or 30 to 40. I called multiple times and they " remotely reset the AC" and it started working again. First night was a sauna. I don't ask much for hotels, clean rooms, comfortable bed. A nice pool and a gym. The Iberostar is rated 4.7 across most platforms. Not fun when your room is scorching hot in the middle of summer, and they "keep calling the maintenance guy" epic fail. I told the front desk at 2;50 am. The front desk guy said well you can always file a complaint in the morning with the manager, Solomon. Nice Jo, I leave tomorrow. Have some empathy with the scorching heat. I won't stay here again read more