It's always great shop to find good treats and some gifts for our gals and our grand dog lol. Service excellent and super friendly. I feel so lucky to have IB close by and so does our girls like going inside to get a free treat read more

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I love this place! But the customer service is better on palm ave. Thank you guys for everything!

The employees are so well informed, I learn something new every time I go there. The quality of products is exceptional also.

GUYS. IB PET STORE IS THE BEST PLACE EVER. Like, seriously. I get so excited when I see the turn to go there, I start howling and barking and wiggling my tail like a maniac. My human's probably embarrassed, but I don't care. I KNOW where we're going, and I need to get there. When we walk in, I smell ALL THE THINGS. Treats, toys, food, more treats... it's heaven. I get so many treats. Different kinds. They're DELICIOUS. I like to sample a little bit of everything, because why not? My human is always busy looking around, but I'm on the job. I'm the treat connoisseur. So, here's the thing. After the store, we went to Rite Aid (don't know what that is, but who cares?). What I do know is that there was a bag of treats in the car. And guess what? I KNOW HOW TO OPEN BAGS. I'm very smart. Super sneaky. So when my human was gone, I made my move. I ate almost the whole bag. Oops. But it was so good, I couldn't help myself! Then, my human came back, and I was caught. BUT, I wasn't done. Oh no. I tried to sneak some more while they weren't looking. Yeah, I got caught again. But hey, I'm just doing what any dog would do, right? IB Pet Store, you are my happy place. I love you. 10/10 would recommend. You have the best treats, and I will find a way to eat all of them. read more

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I always passed by but never walked in. Picked up a dense Birthday treat for our bully. It was large enough to share with our other dog. I'll definitely be going back when I need treats for our fur babies. They have a good selection! They seemed to be busy. The workers were very informative on what was inside the baked treat. read more

IB Pet - Jumbo Birthday Treat $12.99 - Pet Stores Near Me - Chula Vista, California

Love this place! Bought my handsome boy his birthday outfit and a cake ! He loved every minute and looked like a king! They also said they will be giving me an adoption package when I adopt my new baby soon. read more

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You guys have a new loyal costumer! First of, what a great little shop this is, conveniently located in a shopping center with plenty of parking, easy in and easy out, but once you're in, you dont want to leave. Everything is so properly stocked with plenty of very healthy food options for your feline friends (sorry cant speak on dog food), priced well, and super organized, even on my first visit, it was easy to find what we needed. So BRAVO! on having a great selection for cats that some big box stores fail to deliver. At the desk there is also samples that you can take for free to try out, and these are well sized sample packs of dry food. Their toy and snack selection are so well curated as well. NOW, the good part... I recently found out that they work with Whiskers without borders (in Imperial Beach) to help out for the care of all the little fosters that WOB has! How amazing is that! This makes me want to support this business even more for the fact that they are making such a great impact on cats and dogs alike who are in search of their forever home! Love when there are amazing humans behind a business giving back to the furry ones in need! read more

Clerks are very knowledgeable in all their products and are welcoming. I alway find anything I need for my dogs special diet. Thank you IB PET. read more

Tons of good stuff on the shelves and the staff knows their stuff. We came in with our puppy and the lady asked if he had any allergies and the proceeded to give him treats! He loved it in there. Helpful staff as we had a lot of questions about CBD and goat milk. read more

IB Pet - cbd products - Pet Stores Near Me - Chula Vista, California

I cannot say enough great things about this store. I come here regularly for raw bones but today Melissa helped me find the best supplement for existing joint inflammation for my Zeke. She was so helpful. I would have not have been able to determine which one is preventative and which one was best to treat his current issues. Thank you for being so awesome and helpful! read more

IB Pet - Zeke - Pet Stores Near Me - Chula Vista, California

My usual pet store closes so early so I was left looking for places that have my dogs preferred food. Luckily I came across IB pet and the drive is about the same distance as the other pet store from me...a win is a win lol. Anyways my dogs food was there and also they have great treats up front as well. This is my new food store for sure 10/10 recommend! read more

We come here fairly often as it's our go to place to get our pup some probiotic yogurt. The staff is very helpful and always so kind to our pup when we bring her in. Also, it's great that they do have a rewards system and great deals once in awhile! read more

IB Pet - Pet Stores Near Me - Chula Vista, California

This review is a little late but I had to find time to post this. I come here often because I have a lil guy that has so many issues and I'm constantly trying to find what's best for him. I ran in to SARAH who I haven't seen working here before and man was she a God send!!! I told her my problems with my boy and automatically she knew what would work best for him. Not only did she find something that has worked for him since the first time I've worked with her that fateful day, but she also goes above and beyond with her customer service. She's definitely an asset to IB Pet store and she has a wealth of knowledge for different issues concerning your pets. I'm lucky everytime I see her working because I know she'll find an answer to my problems as well as exemplary customer service. Thank you SARAH! read more

The service here was amazing. I came in today with my new kitten I adopted. The entire staff here are so friendly. Sabrina helped me out and she is full of energy and joy. Had amazing customer service and will for sure be coming back read more

With great humility, I am stepping way out of my comfort zone to honor this honor of the family owned business. Always covered by community, I found myself up the 52 pass the 8 freeway with no option but to sleep in my car. Waiting on money that is months late and evicted in an u orthodox manner. I have been sick since I was eight years old, one through over 10 years of dialysis every day for 12 hours a day since the age of 20 and thankfully have over five years with a kidney transplant that I look to honor the family and the person every day who granted me extended life. It's really hard for me to be such a successful and powerful person in my industry and in the world but not of the world. Right down to my knees and cut down more than I can explain.... making sure I wash my face and walk out in confidence as to remind the world that we can get through anything together rather than show my scares and lay in pity. The hardest thing was asking for help. IB pet granted me my Christmas miracle that I aspire to honor my writing in detail how they saved my day and lifted my heart in the hardest of times. This is a business that I believe represents some of the best of the "south bay culture" that I have grown up loving. Currently, spending many years north of the eight freeway as a originating Southbay San Diego outlier, it seems and feels as though I have almost forgotten the extent of how amazing our community is. Never a day goes by without me referencing how San Diego is truly represented in the Southbay! The thing is that I was a person that didn't have to come down south because my work and everything kept me pretty centralized or north of the eight freeway..... that is until just last Wednesday when a group of eight armed sheriffs came to evict me from my home. After receiving the government assistance and paid through May the prior property management sold without transferring our credits and there were so many people being evicted at once without proper notification. Leaving all that aside to be handled at a different time. My ESA dog is one of the most important things in my life and I was humbled and almost in disbelief when I was recommended to stop by his family on business who happily gave me high quality treats in some food to not only sustain the storm with my StormeE girl. But also high quality treats to help me reinforce behavioral training with all this change going her way. Eli helped me in store, I went to him where he stayed respectfully quiet and discrete. Called the owners who PRODUCT BY PRODUCT gave him permission to take care and gift my furchild and ESA Hero! Forever grateful and excited to get back to the point where I can and WILL pay it forward!! read more

IB Pet - StormeE knows when I get anxiety knows I need to sit she uses her body for pressure on my chest 2calmMe - Pet Stores Near Me - Chula Vista, California

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A store that says they promote pet health should not have rawhide products. I was told the business has a high standard for their products, and I trusted that up until I was looking for a chew for my dog and I saw a big ring made of pure rawhide. This business is obviously another pet store in it for the money. Do yourself a favor and find a business that doesnt sell out. read more

Just left the store, employee made me uncomfortable. she wouldn't stop staring at my direction. If you are trying to provide good costumer service, how about you come up to the costumer and ask if there's any help needed? instead of staring and waiting. Such a weirdo for that. Train your associates proper costumer service. read more

Great Small Family Owned Pet Store I love bringing my bichon her for his goodies prior to his vet visit next door. It relaxes him. The employees are so friendly and helpful. Nice atmosphere and clean! So nice to shop at a small family owned store. I go to the one on Telegraph Blvd. next door to the Veterinarians. After our visit to the Vet, we go back into the store to buy unscented 12" thick bully sticks. I like that there's a treat bar and not prepackaged. We get to choose the exact one we want. Sales are great! Get on the email list. Such nice employees. *wishes 1. Vaccine clinic. 2. Groomer *3. Just nail trims would be a great addition. -keep up the good work. -happy employees make it a joy to shop here! read more

I go here every couple of weeks to resupply my dog treats, when my dog needs something for her stomach, dog toys or accessories for my doggy. I've been to various pet stores but this is probably the best one I've been to by far. read more

A wonderful store for nutritious dog food and dog treats. Always well stocked too. I was able to get a XXL water vest for my dog there too. That size is usually so hard to find. read more

I've been a customer of IB pet for about 15 years now. I was so happy when they opened this Chula Vista location. The staff is always friendly and knowledgeable. I had mentioned at one point that my cats seemed to be having tummy issues lately and they went on to inform me that it was purchased by a big company and that they noticed slight changes to the ingredients. They helped me find something to transition to and they are so much better now. read more

Walking into this location my first time I was so confused and concerned because I didn't know what I was really looking for. Immediately I'm greeted politely, by a women named Sara, and asked if I had any questions, concerns, or inquiries about something in particular. Her knowledge and experience helped very much indeed! Ended up walking out with these sturdy and enjoyable treats fit for my dog. read more

IB Pet - Treats! - Pet Stores Near Me - Chula Vista, California

This is my go-to location for pet food and treats! My friend and I have been to multiple IB Pet locations in San Diego, and this one is the winner - the store is always very clean and well stocked, and every one of the employees is very friendly, helpful, and welcoming. We've always felt comfortable the entire time whenever we go there. They feature local customer's pets up on canvases on the wall - we met one of them (Tofu) there! Great selection of healthy and natural options across every category, and they make an effort to stock locally from local farms for products like goat's milk. Would love to see additional promotion of local products. They also have a really nice rewards program, and many of their brands have loyalty programs associated with them. This IB Pet was actually the only location we've been to that actually pointed out the rewards & loyalty programs - which was astonishing for us to learn about, given we had been to the Rancho San Diego location many times and had never been told about it previously - despite almost all of our typical purchases being eligible! Thank you for a great experience every time! read more

I had been trying out a dog food here because I was looking for a fish-based formula for my dog, since she has been having skin issues. My partner went back to the store today to pick up a new bag, but I specified that I did not want the grain-free kind, because there was a study published in 2018 that linked grain-free diets to heart issues in dogs (The study is called "Taurine deficiency and dilated cardiomyopathy in golden retrievers fed commercial diets", by Kaplan et al, you can see it here: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0209112) The workers at the store told my partner they still advise grain-free diets (despite this being against the advice of my multiple veterinarians, including my dog's cardiologist). They stated that the study had a small sample size, and was funded by big dog food companies like Purina. I have heard pet store workers say things like this before, though they don't seem to have read the actual studies (and in some cases don't understand them). This study was NOT funded by dog food companies - the study clearly states there was no outside funding. It DID have a sample size slightly smaller than you'd usually want, but overall I was really unimpressed that the pet store worker(s) here would attempt to give medical advice against the orders of veterinarians, and without having apparently confirmed the statements they were making. read more

I love this pet store! I wish I knew about it sooner. The reward program is so freaking worth it. Besides the reward program the workers are super friendly and helpful. A lot of their products are better than what you find at petsmart or petco. Also have military discount! read more

This is a pretty cool little store. I've been here several times. It's the second one that they have. They originate from Imperial Beach. The number one quality that this place has, is their customer service. They are always so friendly and courteous when I'm in to the store. It doesn't take them more than a few seconds to ask me if I need any help. And then they are always willing to walk me to get the products and explain thoroughly what each product contains how can benefit my 2 dogs. I have a senior dog and a puppy. One is a small breed and one is soon to be a large breed. So I always have lots of questions. And they are always more than willing to answer all my questions. To me customer service goes a long way on how a business is represented. Far as the products go, they have a lot of high-end quality products. It's not the stuff you will find at Walmart or Target. They have "deals" on Fridays. You are getting some good stuff here. This place is super clean too. Anyhow, I highly recommend this place for your pet food needs. read more

I love this place. I brought my dog here once, and she enjoyed the different smells of the treats that were out. I enjoyed the variety of items at the store. I like how it's not commercial pet food, and I feel like I'm buying what's good for my pet. They have a freezer with those who are wanting to transition to a raw diet for their pet. They sell harnesses and collars. Toys. Cat items too. I really recommend this place, and the staff are so nice as well. This is my new go-to pet store. I'll be going there today actually when it opens! read more

IB pet is amazing! I've been to this store twice with my pup and the staff has been nothing less than phenomenal. The first time I came her the staff helped me find treats to keep my pup entertained for a flight to New York and the second time my pup ripped her harness and was in need of a replacement. Each time I've been here my pup loves it and they provide excellent customer service. I learn more about my pup with them and leave happy with my purchases. read more

Thank you Emily for all your help when I come in. I always have a question about something and she's so helpful and I'm always 100% Satisfied and if you ask my pets they are to. She always recommends the best things for my dog's and my cats needs. She always has a smile on her and appreciate her. read more

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They had what I needed while I was away from home and looking for a special product. They were very helpful and friendly when I called and when I arrived at the store. read more

Took my Scooby-Doo in to poke around and also scope out their Canidae stock. I was pleasantly surprised to find the Pure grain-free dry dog food in salmon. It's been difficult as of late to find any Canidae products that are a little more obscure, shops will typically carry the Multi-Stage or larger canned foods of pate. My puppo is a wee bit on the picky side and prefers those harder to find Canidae food items, she makes life a little more interesting. I understand too, that Canidae has been having shipping/transportation difficulties due to COVID-19 impacts and with the inflation (thanks a lot Biden,) labor shortages etc... So it's expected with many a thing considered. The sales clerk was very friendly, and also super helpful with enrolling me into their loyalty program. I love that they do a military discount of 5%, and the shop owner is a Veteran. I'm glad I took the time to visit IB Pet, and I will continue to support this business. read more

IB Pet - Jelly Bean! - Pet Stores Near Me - Chula Vista, California

Pleasant experience from start to finish. The cashier was super helpful and answered every question they have an array of different dog treats as well as specialty dog food. I am not from the area but when I am back in the area I will definitely stop by again.My close friend frequents IB PET And is yet to have a bad experience. Wish there was a place more like this one in my area. read more

Such a great place. In this area, it is hard to find quality dog food. There are only pet smarts and petco. This place has everything I need. I have only ever had one issue with a product they sold there, but that is not their fault. Also, when I told them about it, they provided a refund right away and were more than helpful. Loyal customer! read more

This place has the kindest workers and they're all so knowledgeable about which food works best for animals. I have an elder cat who isn't eating much and their recommendations have been so helpful for getting her back into normal condition. HIGHLY recommend stopping by here. read more

I've been using this place for the last 2 years. Everyone that works there really care about pets and are very knowledgeable about the products. They always ask if we need any help or have questions when we stop in every couple weeks. I wanted the best for my dogs and they carry the orijen brand for my 3 chihuahuas and 1 razeredge bully. They also will special order items they dont have in stock and call you once it arrives. Keep up the great customer service and see you all in a couple weeks. read more

I went to buy dog food cashier told me my total ready to pay and my wife goes, excuse me why so much she looks and she charged me an extra bag of food80 dlls worth not nice when every thing has gone up and you get charge an extra 80 dlls read more

Went here for the first time yesterday because I've been researching switching to a raw food diet for my miniature poodle and based on positive reviews, I decided to come here. The two ladies working greeted me and my dogs right away and didn't hesitate to ask me if I needed any help or have questions. We immediately started talking about my raw food options, how to feed, and suggested what other items I might like or look into. The store is definitely on the smaller side, but it's beautifully stocked with nothing but good stuff so it was pretty impressive despite the smaller store size. This location is pretty convenient right off the 805 freeway but parking is for sure a nightmare on the side this store is located in the strip mall. There's plenty of parking farther down the other side towards the highway. Making my purchase was terrific. They have a frequent buyer program where if I buy a certain amount of food, I get one free. Always a plus, and the prices were decent too! They even gave me other samples of other food to try which is the best ever because I definitely intend on switching the flavors up for my pup. Overall, it was a terrific experience and i definitely will be coming back! Best of all, my dog is happy and loving this new diet! Thanks IB Pet! read more

Wow, I went to IB Pet to switch my dog to a raw diet and whoa, the customer service and knowledge Jazmin had was off the charts! She was soooo helpful. I'm exited to come back and join the frequent buyer program because my fur baby definitely loves the food she recommended! .. Like, I'm able to tell with the portion I gave to her.. that's love! read more

Friendly staff and great selection of products! My boo likes the treat selections and the prices are affordable too.

When I came in with my pup after what I thought was a flea issue, yet not being able to find any fleas, I believe her name was Diana asked me what I was currently feeding my pup. Diana quickly rushed to grab me a shopping bag full sample foods to try, with different ingredients and brands. I noticed a difference with in the 1st few samples that my boy could have chicken allergy. They carry the food you cant find at a chain pet store, including a large supply of treats, and other supplies as well. Ive also been helped by Nikko who also has a lot of experience, and doesn't mind helping with any questions, ideas and recommendations. IB pet store will be my main food shop, with staff that is willing take the extra mile which shows they really care about your pet, knowledge and prices that match or beat what you would pay online read more