There are groomers, and then there are people like Espy. From the very first appointment, I could tell that grooming isn't just a job for her--it's something she genuinely cares about. She has such a calm, compassionate spirit, and animals can feel that. My Maltipoo, Micah, completely trusts her, and as a dog mom, that means everything to me. Micah is relaxed when he's with Espy, and that gives me so much peace of mind. She takes her time, handles him with patience and kindness, and always makes sure he's comfortable throughout the entire grooming process. You can tell she sees each pet as an individual, not just another appointment on the schedule. Every time I pick Micah up, he not only looks absolutely adorable, but he also seems happy, confident, and well cared for. That speaks volumes about the environment Espy creates. Trust is earned, and Espy has earned ours completely. If you're looking for someone who will love and care for your fur baby as if they were her own, I cannot recommend Espy enough. Her gentle heart, professionalism, and genuine love for animals shine through in everything she does. Thank you, Espy, for taking such incredible care of Micah. We're so grateful to have found you. read more

Tip: Self-wash hours are Monday-Sunday 10am-5:30pm. The self-wash for the dogs are not open for the same hours as the store. We made the mistake of assuming that one time. Another tip: if you have a hairy dog like ours, I'd suggest brushing them before the wash and after since it helps de-hair them. We've taken our medium size dog to this wash for almost a year and it's been great. There's always a wash available. They provide: shampoo, hair brush, pink scrub brush, aprons and towels. We'll bring in our our shampoo and towels. And we'll buy the pup-friendly cookies to give our dog as motivation to stay happy throughout the bath. Overall, we're happy with this service and my only complaint is that they'd offer later hours on weekdays. read more

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We have had nothing but great experiences bringing our beagle to be pampered by Espy. Our furball has lots of hair (sheds) that needs some extra attention and she comes home so clean and smelling good. Lots of tail wagging on our way through the parking lot, so I know our pooch is always excited to see Espy. read more

Unleashed - So fresh and so clean! - Pet Stores Near Me - Chula Vista, California

We have been using unleashed for several years now and the main reason is because of the lead groomer Espy Buenrostro. We have 3 fur-babies and she takes great care of them all. We have owned 4 dogs and we trust her with each one. Espy is talented and knows how to make our pets comfortable, she takes her time and treats them as if they were hers. We couldn't be happier with her service and are loyal customers based on her ability. Our 2 Doodles love chewing on each others neck & ears and Espy always has the patience to brush out the tangle's. Her skills are top notch and we're blessed to have her as our groomer. I highly recommend Espy to anyone, especially if you have multiple dogs like we do read more

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I have been bringing my dog Maddie to Espy for about 2 years now. Recently we started bringing our little frenchie Lily. They are not the calmest dogs. She has always been professional towards us. More importantly, both dogs LOVE and trust her. They get super excited on grooming day. And they come back looking and smelling fantastic!!!! read more

Brought our boy here for a bath and honestly it's a great deal, $20 and they include everything from towels to shampoo and aprons. You can tie your dog down so they're not moving around much. I would just prefer scented shampoo. Next time I'll just bring my own. Other than that no complaints, it's better than washing your pet at home and making a huge mess. read more

Unleashed - Pet Stores Near Me - Chula Vista, California

I'm honestly surprised that Petco would promote someone with such poor customer service skills to the role of grooming lead. My experience with Espy was extremely disappointing. After seeing the number of similar negative reviews about her interactions with customers, I'm surprised she is still in this position. As a grooming lead, I would expect her to greet and welcome customers professionally, not come across as rude from the very beginning (like the moment she opened the door). I would also expect her to be able to answer basic questions without becoming defensive, especially when customers are asking about "mandatory" add-on services and related charges. Most importantly, as the lead, I would expect her to handle concerns professionally instead of immediately blaming customers when issues arise. Customer service should be a priority in a role like this, and unfortunately, that was not my experience. Instead, she refused service because of course I called her out on her horrible behavior, which I'm glad she did because I wouldn't expose my beautiful baby to be handled by someone who obviously hates her job (even though she was already inside the grooming area, behind closed doors). The only thing I hated more than her behavior was that she went back to the grooming area and didn't treat my dog with respect either when she brought her back because my dog seemed scared, but I mean, who wouldn't with her rude, unprofessional tone, and horrible demeanor. read more

What the hiring process is for this place, keep it up! The staff was friendly, helpful and knowledgeable of their products and brands. The person who helped us up front, Luca was great and provided us with info on upcoming events at the store which we will be returning for. The store was clean, organized and lots of fun to walk through and especially with all the festive holiday merch displayed. read more

I take my doggie a mix terrier and Lhaso to do most everything, except vet here! From Espy to Kai wow. They have helped me so much with my 2 1/2 year old doggie. When I first adopted her from a rescue, she would bark so much even a neighbor told me he thought she wouldn't do well me taking her to get groomed at Unleashed. When we first arrived she seemed nervous and a male clerk offered her a treat and she was so grumpy. But when Espy came out my doggie immediately went towards her! I was surprised. She would bark at everyone and all dogs. I couldn't believe it. It made me feel so happy and I saw my doggie open up to another human being. Espy was so sweet, professional and my doggie loved her from the start. When I picked her up she was so happy and when I got home my neighbor came out and I told him she did wonderfully with Espy and he was surprised. This was the beginning of our journey. Thank you Ms Espy. My doggie started blooming, not barking at people and other dogs. I literally thought, "will she ever like anyone". I've been taken her regularly to this location and she starts getting excited as soon as I turn toward the parking lot. I feel so safe leaving her here with Espy. My doggie has blossomed, now she is so loving, so friendly with all people and doggies lol. I can walk her anywhere and she will be the happiest. Every time I've told Espy what issues she's got she has helped me even pick stuff from Unleashed for her teeth, her coat and skin and have worked. I haven't had to take her to the vet. the Vet told me my dog has allergies. She is doing much better, thriving. I feel grateful found this place and Espy (and Kai). thanks! A recurring/returning, satisfied customer of Unleashed...blessings read more

Unleashed - Pet Stores Near Me - Chula Vista, California

I've been coming to this Unleashed for 5+ years now. In MY opinion, I have no complaints whatsoever. I've been bringing my Corgi to Espy for over 5 years as well. She's the best and understands how Koda is. Espy is punctual, friendly and nice. I've tried other dog grooming locations and none of them compare to Unleashed with price and attitude towards people and pets. I plan to bring my Corgi here for as long as I can. Espy the lead is the best ! read more

I took my Labradoodle for a cleaning & cut to Petco Unleashed in The Terra Nova Plaza, for the 1st time, and they did an amazing job! The entire staff was very nice and kink and great with all of the pets...Mario was especially proficient and remembered my dog's name, etc! I will be taking him to this location from now on, so I highly recommend them! read more

Ariana is a wonderful pet stylist! She did such a fantastic job on my dog, the cut is exactly what I was hoping for. My dog looks SO cute :) Thank you very much, Ariana! read more

Although we were greeted, no one was visible when it was time to pay! There were 4-5 of us in line including me. Since I was first in the line after waiting 1-2 min I went to find someone to purchase. If I didn't need what I had immediately, I would not have waited read more

After a few weeks of heavy meds, a raw diet, and an uncontrollable bladder, our 15-year old forever puppy had a No.2 blowout, and we needed a shower FAST. Being at least a 35 minute drive from home, I am thankful that Unleashed has multiple doggy showers clean and ready for use. We walked in, and Angela happily greeted us. I told her that our pup had an accident, and she immediately walked us over to the clean shower which was ready to go. She brought us a couple aprons, more clean towels, and told us to let her know if we needed any help. We rinsed our pup off, then bathed him a few times with the provided soaps and conditioners, and dried him off. There were also clean brushes and combs for use. It was a fast, easy, and pleasant experience. I am thankful that Unleashed was there to save the day, and so very grateful that Angela was kind, attentive, and went above and beyond for our needs. Thank you Unleashed and Angela! read more

The Store is VERY Well Stocked, has a Wide Selection of Dog Products of Every Need & above All the Outstanding Customer Service from employees like "JULIAN" will have me Returning for more re than just Dog Food read more

Unleashed - Pet Stores Near Me - Chula Vista, California

I used the Vetco clinic inside the store for my dogs vaccinations. There was urine next to the scales where you weigh your dog. Poloa told the person in front of me it was just a spill. She never cleaned it up. I got the paper towels and spray and cleaned the scales, and soaked up the urine spot. This store is filthy. The employees have no pride at this location. The Vetco vaccine prices are 3times the price of last year. I will not be returning to this store again. My veterinarian has lower vaccine prices including an office visit. Vetco is not an affordable option for someone on a budget and no senior discount. Don't go here. Shots for pets is best! read more

For starters the young lady who was helping me was brand new and needed help but an older woman that worked there said she needed to learn and left her alone with me. I assisted her with transferring my fur baby to the back because she was struggling. While walking back there I overheard the older woman yelling at someone's dog and thought "wow, that's not very nice". Time goes by and I finally get the call to come get him in 30min however, when I arrive none are the groomers are there. They all take lunch at the same time. They left my dog in the kennel and went to lunch smh. I had to go find another store rep to assist me so I could get him. Honestly it was just a hot mess for the price I paid. Also, the grooming wasn't great either. I'm not sure they did much else other than a bath and I paid for a lot more. I was not satisfied and I do not plan returning. Otherwise, I enjoy the store itself just not the grooming portion. read more

I recently had an appointment at the groomers for my dog on 1/11 at 9am. I'm a very punctual person so I arrived at 8:45, no problem I'll wait until my turn. When I first pulled up I see a sign with "temporary hours" from 10-7. Not a big deal, I do some research on my phone but then I see another customer arrive and walk up to the window and to my surprise an employee was inside. She comes to open the door and right off the bat as the other customer is walking in to the store she turns to look at me and with a rude tone and attitude says "your appointment isn't until 9 and your stylist isn't here, so you have to wait outside until they get here!" I was caught off guard from her tone and as I looked at my watch to see what time it was (it was 8:55am) she snaps at me and says "it's not 9 yet!" Well excuse me. I reply with "ok, that's fine". So I waited. At 9 o'clock another employee shows up and I assume it was my stylist, so I start walking up to the door because I figure now that she's there I can go inside like the previous customer did. Nope! I'm then told that since the stylist just arrived at what should have been our start time, she now needs 10 minutes or so to set up. At that point I was fed up. In my opinion the stylist was late. I got no apology for my time being wasted. And not to mention it was cold that morning, my poor dog was shivering. Could I have waited in my car? Sure but when I see the door being opened for another customer who I assume was scheduled at the same time and they were let in I figured I would be invited in to wait, then when I wasn't and our stylist shows up I have to wait again because she wasn't prepared to take her client and the "scheduled" time. That does not sit well with me at all. I ended up leaving and cancelled the appointment. I've worked in customer service before and that is not how you treat customers. Safe to say I will not be coming to this location again. I went ahead and rescheduled at a different location. Perhaps the employees should be trained in mannerisms as well. I didn't get the rude employees names, all I know is Samantha was our late stylist but whoever her coworker was that morning has horrible customer service etiquette. read more

ARIANA IS THE BEST!! After our mobile groomers retired, I looked around for another mobile groomer with no luck. I decided to give Unleasbed a try for my old lady Luna. She's a Husky/Golden mix and a super shedder. Ariana was our first groomer and we immediately liked her. She is great with my baby and always goes the extra mile. We have been going to her over a year and we will continue to request her. She is the best groomer there, always friendly and happy to see my girl. I happily recommend Ariana for all your grooming needs! read more

This is the best Petco location thanks to the groomer Ariana. It was always a nightmare to get our dogs groomed until we met Ariana. Since then the dogs love going to petco to get groomed. We wouldn't trust anyone else to get our dogs Major and Lola groomed. Petco corporate, if you are reading this then give Ariana a good bonus! read more

If you're looking for dog training, look no further than Michelle at Unleashed by Petco on H St. Her positive training has helped me build such a strong relationship with my dog. She doesn't just train dogs, she trains owners to be great dog parents. Me and my pup have taken Puppy Level 1 and Adult Level 2. Both excellent classes. My pup looks forward to seeing Michelle and learning new things. I'm already considering what class we'll take next!! read more

Complete rip off! DO NOT GO HERE!!! I took my pet in to get it vaccinated and they upsold me a medicine that is not for my pet. I realized it when I got home and didn't open it. I tried to return it and they refused to give me a refund. They are more interested in ripping off their customers instead of standing by their recommendations. This business is horrible. I would definitely not recommend this business. I won't be going back!! read more

We have been bringing our Gunner here for over 10 years and Abby for almost 4 years and have always been happy with their service. This time brought our doggies here for a bath and nails and both Sabrina and Nicole were terrific. The have a very positive happy demeanor and obviously love the dogs the work on. During these difficult times it's nice to meet such upbeat, happy people working to take care of us. Thank you Nicole and Sabrina! read more

Unleashed - Pet Stores Near Me - Chula Vista, California

took my shih tzu puppy here for his first ever grooming. so happy with marco! he made my oso look so handsome & even let him come home with a bow tie! now my puppy is a gentleman read more

Unleashed - before - Pet Stores Near Me - Chula Vista, California

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Scheduled a grooming for my dog weeks in advance. They called....twice...to confirm and verify and went so far to stress that I needed to keep the appointment. One hour before on the Saturday morning my pet was scheduled I was called and told that the groomer had a family emergency (on the 4th of July), and that they couldn't reschedule now and they would call me back. I cancelled plans to keep the appointment and they couldn't even reschedule another time for me, and they said they would call back. Two days later and I still dont have a call back. Bad service. Bad excuses. And little to no regard for the the time of a customer. I would buy all my supplies there (over $1k worth....no kids yet so I shed my love on my pet) but that stops now. Go to petsmart up the street (literally off H street), as they were able to schedule an appointment straight away. This place is badly run and not worth your money. read more

We were extremely pleased with Michelle, the Dog Trainer at Unleased at Petco on H Street. She is such a wealth of information! She told us about websites to research and gave us print outs. Michelle also wrote out each of our homework assignments, so that we would remember the lesson. Michelle, not only trains our fur babies but also trains us, the parents! She uses positive training as her core training technique. Michelle is not only professional, friendly, knowledgeable but also kind. We hope to continue with more training after the holidays. Thanks so much for everything, Michelle! M~ read more

Unleashed - Our youngest fur baby, Ellie Mae with her Graduation Certificate - Pet Stores Near Me - Chula Vista, California

My wife and I just bought a puppy and the staff, specifically Taylor were so so helpful. She told us everything we needed and couldn't have been more knowledgeable. We had a great experience. read more

This review is both for the grooming services and customer service at the store. Unleashed is a smaller store than the Eastlake Petco so understandably they have less selections. Because it is smaller, help is easier to find. The lines are not too long and I haven't had the issues that I've had with the Eastlake Petco, which is errors in product scanning causing me to go back to get a refund. For the grooming section, my dog and I love our regular groomer, Ariana. Ariana loved my dog at first sight and is super patient with him even though he doesn't like his legs touched. I always receive a report card at the end of each session to see how he did for the day. Additionally, Ariana helped me to download the Petco app so that I can get rewards on grooming and she books the next appointment at my preferred day. Also, Ariana remembers the dog scent that I love and sprays it on my dog after his service. I don't have to wait long for assistance at the grooming register, which is an issue at the Eastlake Petco. Although this location is farther for me, the customer service is great and far better than Eastlake Petco. read more

Love the self serve wash Nice and clean and affordable Will recommend to a friends and family Thank you read more

Unleashed - Pet Stores Near Me - Chula Vista, California

Let me start off by saying I always look at reviews. I recently adopted a Pomeranian and she needed to get groomed everyone kept saying Petco or Petsmart and I was a little nervous. I love this location and I've always had the best experience here with returns picking up food. I looked and the first 2 reviews recommended Ariana for grooming I decided to book an appointment. I was a little late because of course I forgot the shots. I came in to check on my fur baby and omg Ariana 1000% recommend! She knew exactly what I wanted and my baby looked so good ! If you're in need of a groomer I recommend Ariana. She just got a new client read more

I would like the time to recognize Ariana groomer there at chula vista H street. I am beyond grateful for the awesome care and professionalism I have experienced. Ariana is a 5 star groomer with compassion and experience. My little handicap dog Molly loves her. She always looks amazing, clean, trimmed and nails done. Thank you Unleashed for having such an amazing Groomer This is one happy customer Please pass this on to Ariana Karen Bennett read more

Love this store, staff is knowledgeable, leadership team (Rhonda) are great and if you use the order and pick up option you can save a boat load of cash, as you will get the online price plus 10% off your order. Savings, Service and Satisfaction Check them out read more

The store employees are great for the most part. The grooming facility is my issue. We absolutely loved our groomer. The manager of the spa Espy booked my dogs with another groomer even though we had requested the same groomer. The day before their grooming appointment I caught the error. I called and was informed the previous groomer was no longer there. She was there when the appointment was made. To me that is client stealing. Instead of rescheduling an appointment with a different groomer she canceled their appointment. Called customer service and asked for the DM twice. Never bothered to contact us. Now they get groomed at another Petco. read more

I had an appointment at 4:47pm to get my kitten vaccinated. Per the instructions on the text message from Vetco Clinic, I was to reply with a '3' when I had arrived and wait in the car. At 4:55 I get a text saying it was my turn and to go check in with a staff member. In the LITERAL TWO minutes it took me to gather my bag, my kitten, and walk across a full parking lot, I was turned away because my appointment was at 4:47 and I was ten minutes late and told to reschedule. Ridiculous. read more

Amazing lots of stuff there and they dog tubs to wash they are self wash. When I went with someone I hade cast on both of my so one the workers asked would you like a chair to sit in while your dog gets washed. read more

Arrived 30 min early most employees were inside. They did open on time but were not ready I had to wait for them to finish washing the tubs a d dry the floor. It should have been done before opening. read more

I wish I had the same experience n this location that i always do in another. But how are you not going to have a dryer for our pets when you have a self serve wash. I'm a fan of PETCO unleashed but this 2 star is only because the employees are nice. I wouldn't come here again. Just because you're the first unleashed doesn't mean you gotta have ancient washing stations. Spend the $$ on a dryer!! Your customers and pets will appreciate it! You guys fail. General manager needs to meet with the head honcho and ask for a bigger budget. read more

Unleashed - Who likes wet dogs? No one - Pet Stores Near Me - Chula Vista, California

I always hit this place for Oliver's food because it's on my way to escuela. It's pricier then Pet smart but they don't carry that natural crap I dog food so I have to go to Petco on Broadway or here. The staff has always been very helpful. Giving us coupons or inviting us to special events. The only complaints I have are the higher prices then other stores. I will continue coming here for convenience as well as the good customer service. I will continue going to Petsmart for Oliver's chewies though too pricey here. read more

Katie is an amazing employee here!!! From talking to her on the phone scheduling a grooming appointment, to being helped in person by her. She answered all of my questions and was so sweet with my dog! Thank you Katie!! read more

Terrible service, they read my dog's vaccine card wrong and gave her a hit that wasn't due yet. Ok too if that, they charge us over $100 for their careless mistake that could've made my dog ill. Never coming back. read more