Called to schedule a new patient appointment for my husband and the woman that answered was very…read morehostile. I proceeded to schedule the appt because I was hoping the Dr would be nicer. After hanging up with the hostile "receptionist " I realized she didn't even ask for my husband's name or DOB but she did ask what type of insurance he has because she had to make sure it was through the private sector. So I call her back to give her my husband's information and she stated... SHE DID NOT NEED IT! WTH?! NO THANK YOU!!! What type of medical office is this place if they don't need a new patient's name? Canceled that appointment. And of course she hung up on me. Yelp only allows for 1 star - that's why I gave it.

Love him! He will be my PCP until he retires! gentle, thorough, explains everything, he brings out…read moreprops to explain whats going on, and he doesn't do it on purpose, but he is very funny. Does constant research. when he tells me something, I am 100% confident in his opinion

I visited there today and was prescibed medication that the doctor did not talk to me about---I…read morefound out when I went to the pharmacy and asked what it was--An Inhaler--My oxygen level is 99%,and I have no problem breathing==I thought that a physician was suppsed to talk to the patient before prescibing medication---I guess not at this office----I DO NOT NEED AN INHALER---Be carefull about getting prescitions here--A disgruntled patient

From the owner: Internal Medicineread more

The Dr. is friendly and knowledgeable, but expect him to be late to your appt. I've never had a…read morewait less than 50 minutes so far. Always funny how Drs. can be late, but if patients are their appt is cancelled. But yes expect to wait 45-60 minutes before you get your 10 minutes.

Dr. Soroka is the best doctor. He is very thorough with his explanations of your issues. And how to…read moretreat your illnesses. His staff Lisa is amazing! She has a great personality and is always answering your calls as soon as she gets a chance. The reason people complain about being in the office so long is because he is do busy with do many patients every day. If he wasn't such a fantastic doctor, he wouldn't be so busy. And Lisa is only one person. She not only takes patients to the rooms and does their vitals. She also takes calls, sets you for a follow up and alot of other things in the office. So before you complain. Find out why you are waiting so long. Or reschedule. Both Dr. Soroka and Lisa are great people. I give the office 5 stars have a nice day

Dipasquale a doctor at Prohealth doesn't even know if you are scheduled for a wellness or a…read morephysical. Sends you to a specialist that is out of your network. Puts an incorrect date for your scheduled bloodwork incorrect, Did not read and explain my EKG done. I could go on and on. Overall an incompetent doctor.

I have been going here since I moved to Glastonbury in 2015. My PCP, James Ocampo, is very upbeat,…read morealways smiles and shakes my hand (or did prior to COVID) He is very knowledgeable and up to date on all my health concerns, gives his honest opinion even if it might be a little hard for me to hear but is so great even slightly bad news never makes me nervous as I trust him implicitly If I have an urgent medical need and he has no openings I've been given an appointment with one of their doctors who has time. My last visit was with Rebecca Randazzo and she was delightful. The check-in staff are efficient and friendly and their blood draw is the best I've ever been to.

Dr Szabo is an excellent doctor. Knowledgeable, great listener, takes the time to explain things.read more

I was bitten by a tick several days ago and started showing some worrying symptoms that suggested I…read moremay have been exposed to Lyme disease. I have never been particularly thrilled with the doctors at Windsor Family Medicine because most of them would rather stare at their computer than look at you while they're treating you but haven't had a chance to look for a new physician that my insurance will accept. I met with Dr. Flanagan on Saturday morning and appreciated that he was willing to see me on such short notice. Because I use a service dog for Tourettes Syndrome that interferes with my breathing and swallowing I did tell him that I had the disorder. He looked at the tick bite on my neck, spent some time asking me questions and typing on his computer, then gave me a prescription for Doxycycline. I asked him if the pills he was prescribing were large and he said it depends on the brand but they probably aren't too big. A few hours later I went to the pharmacy and picked up two capsules that are far larger than anything I can swallow. I called the answering service and requested that Dr. Flanagan call me so I could discuss alternate options for taking the Doxycycline. When he called me back I explained the problem- his response? "You're 24 years old. I think it's time to grow up and learn to swallow pills." Never mind the fact that trouble swallowing pills is an incredibly common problem. If this doctor knew ANYTHING about the patients he is treating he would know that Tourettes is a relatively common disorder that causes involuntary movements and can make every day activities like swallowing pills extremely difficult. He automatically assumed that my inability to swallow pills was a mark of immaturity and not a side effect of my disability. As another user said- run, don't walk, away from this facility. Find a different doctor- ANY different doctor. While the nurses have always been kind and welcoming, the lack of sensitivity from every doctor I have had there and the fact that they don't seem to be particularly interested in actually treating you- rather they want to move you in and out as fast as possible- mean your money and time are best spent elsewhere.

Avoid Dr Kevin Flanagan at all costs. Today, I fired him as my doctor for he put my healthcare and…read morewell-being at risk. Now they are owned by Prohealth, their focus is on increasing revenue from patients regardless of the ability of their patients to afford it! I take prescription for high-blood pressure and he has refused to refill my prescription as discussed on my last visit. Run in the opposite direction...

Doctor O'Neill is a great doc and I'd highly recommend him. He takes the time to get to know…read morewhat's going on when you visit - you don't feel rushed through. He's also not one of those doctor's that takes a 10 second look at you and promptly writes a prescription that you may not need - he takes steps that make sense and that are progressive. The other staff at Enfield Medical Associates are great too - especially Margie. They are part of Springfield Medical Associates.

Dr. O'Neill is an Awesome MD! I am a long experienced RN and my husband and I travel down from VT…read moreto see Dr.O'Neill as our PCP. We've been seeing him for the past 20 years and there is no physician who even comes close to his honest, CARING, expert care. He is a rare gem these days in the medical community. He focuses on your wellness besides your illness. He has great respect for each patient and their own knowledge of their body. And Margie his nurse if SO nice and very efficient! Love her too - a great team together!! THANK YOU, BOTH!!!

I cannot urge you enough to avoid Dr. Grafals. I went to see her because I had postpartum…read moredepression and was having a bad reaction to the med my gyn had prescribed. I felt awful - emotionally and physically. She abruptly told me that if one SSRI didn't work for me, none would, and I'd have to go on stronger meds and wean my 3 month old baby. When I asked her if it was a good idea for a depressed mom to lose the only connection I could make to my child, she said it didn't really matter much whether I nursed or not, that she had chosen not to nurse, and that my son would be better off if we let him cry at night, weaned rapidly, and bottle-fed him. I was stunned. I couldn't believe that a doctor could be so ignorant and put her personal opinions about the "waste of time" breastfeeding was (her words, I'm not kidding). She wasn't kind or even understanding. She seemed amazed that I cared. I read the literature - I'm a professor, I'm used to reading professional journals - and I told her that there were many safe antidepressants for nursing moms, that nursing helped with the symptoms, etc. Here's what it comes down to: she didn't care in the least about me and what I was going through physically, she had no idea about research that was 10+ years old, and she gave me BAD and seriously HARMFUL medical advice - without any sort of knowledge of the meds she was going to prescribe. Run, do not walk away from this terrible doctor. I went to a psychiatrist even though I thought I didn't need to, and found out that different people respond to meds differently, that some SSRIs work when others don't, that nursing was key for my condition, and that my chronic insomnia (which Dr. Grafals had dismissed even before I was pregnant) was a key part of the issue. Don't see a GP for anything related to insomnia, anxiety, depression. Don't let them prescribe meds they know little about like Paxil and Ambien. I now have a GP who works wonderfully with other doctors as needed - knows what she knows, and doesn't hesitate to refer me to a specialist where needed. She never puts her personal opinion in the way of my care, and she listens to me. Grafals didn't even come close - but I'm grateful in a way. If she hadn't been so indifferent and uncaring to me, I never would have found a GP who was the complete opposite.

By far the worst experience with a doctors office. My father needs a certain diabetes medication…read morethat he has been on for years, his insurance said they would cover it if they received a prior authorization from the Dr. Silverman. Instead of contacting the insurance company to find out out the generic medicine they would cover, they left it to us to call. Leaving him with no refills left, his sugar levels are very high at this point that he has to pay out of pocket for the medication. We finally find out from the insurance company they can keep him on the same medication that he has been on for years, if they receive the prior authorization. However Dr. Silverman instead of doing that decides he should just go with generic medicine Which we have now come to find out it has not been controlling his sugar levels. We have asked her to send the prior authorization in order to file a claim for out of pocket expenses. However the office says she is too busy to call it in and will only accept a fax. I have asked for them to retrieve the fax from their Bloomfield office Which is the number Caremark has but to No avail. It has been two months now, they said they will only accept a fax to the South Windsor office, Which is not in Caremarks system. Just going in circles at this point, when all she needs to do is take one minute to call the prior authorization line. She has now put him on another medication that is not controlling his sugar levels, she just seems to be playing around with medications instead of putting him on the medication that has worked for years. Stay away from this place, horrible experience!

Worse doctor out there. Total quack. All she tells people is too loose weight. Ain't that the pot…read morecalling the kettle black. Sends you for unnecessary test, never calls with results, only cares about the almighty buck. If you wish to switch to a different doctor in the office, you cant, was told it's her or take your business elsewhere. Beter off going to a bum on the street. They might know more and care more

I have back problems and went to this doctor. I ended up with a steroid spinal injection a year ago…read moreand I'm still okay. Staff and doctor were very pleasant and competent. If I have problems in the future I will not hesitate to go back.