Knowledgable, reasonable, prompt. Office can always squeeze you in if you have a minor emergency.read more

My Starling PCP of over 20 years left her practice in Granby and Dr Smith was listed as accepted…read moreher patient. I called and was given an appointment of August 7th at 10:30. I asked a quick follow up question, was told to hold, then given a different phone number and hung up on. The office went to lunch. I called when it reopened and was told both that the August date was not mine and no longer available and that the doctor left a message with the woman talking to me that I had too many health issues to be seen as her patient when I did not disclose my health history. I said I was comfortable waiting for an appointment and was told that Dr Smith would not see me as a patient and to call another practice. Call placed May 1 2022.

I would rate her zero or even negative if I could. Absolutely rude, disrespectful, ruthless. How…read morecan she even received doctor license with attitude like that? She refused to see me because I was literally 5 mins late. Why was I late? Street sign was badly displayed, I actually drove pass by it twice. I cannot reschedule or make other appointment with other doctors in that office. I got completely banned from that office. While I was waiting for receptionist to pass me their managers number to make a complain, Dr. Evelyn Smith came out and asked me to leave, she accused me of disturbing the office. Google her before you decide to visit her, she has really low ratings and complains from all ages. Avoid her if you can, she is the worst doctor I have ever met.

25 years with this practice and Nan Alexander is a gem!…read more However long it takes she answers all questions and takes time with each patient

Unfriendly staff and uncaring medical providers Worst…read moredoctor office experience ever over several months! They are more concerned with trying to book as many visits to charge for, yet don't do anything to help. Had significant GI issues Dr Shah didn't examine my abdomen until the third visit for the same symptoms. They complain if you call for a refill for a regular medication -Not patient oriented and cherry pick their patients Don't waste you time here, your health will suffer

This is an outstanding practice. I recently was searching for a new physician and this practice…read morewas recommended by my wife. I work with Kathy Voss who is a physician's assistant. Though she's not a doctor, it does not matter, she's as good as any doctor is. Most practices give you a med and call it a day. I have follow ups and a practitioner who remembers me. This practice is a gem.

I've been going here for 25 years but seems the rules have changed. I recently fell ill and needed…read moreto see my dr. Called promptly when they opened and described my symptoms. Person said sounds like I need a doctor but they could not fit me in (the entire day) and said I should go to their walk-in clinic (25 miles from my home). I called clinic to get appointment and they didnt answer and never responded to my message. My illness required a doctor which is what I thought I had, but now I'm moving to a new practice that actually cares about their sick patients - not just the well-visits! Why have a doctor if they won't take you when you need them?!

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.

Don't be in a hurry to get out of the office......Duke is definitley worth the wait. The only…read moredownfall to his office is the assistant Donna. She is rude obnoxious and very uncooperative. It is hard to beleive that a company would allow someone like that to interact with their patients.

Called Dr. Kaserenini about a specific medical issue. Dr. K had been my doc for years. Office…read more Manager Joline was condescending and blatantly unwilling to assist me. Dr. K wouldnt give me the courtesy of a brief returned phone call to allow me to personally explain. The curt messsge the office manager called me back with from her did not solve my problem. There is no way to even email a question to a doctor. So disappointing. Hypocratic oath? This office has dramatically changed. Everything about this experience tells me they have far too many patients and dont find it necessary to even try to help their patients. SInce this has obviously become a business, I wish the two calls had been recorded for quality insurance. Unlike 15 years ago, I would never recommend this practice to anyone.

Dr. Lillian is a delight, professional and personable.read more

I went to Dr. Overman for Botox of my elevens. While I was there, she asked me if I clench my jaw…read moreor grind my teeth. She could tell by my appearance that this was an issue. I have a night guard, but never use it because it makes me clench more and I wake up with an aching jaw muscle. I have had broken teeth and broken crowns because I clench and grind while I'm sleeping. I was waking up with a headache almost every morning. Within a week of having Botox in my jaw muscles, my morning headaches were gone. I wish I had learned about this years ago because it would have saved me a bundle on dental work. Oh, and my elevens came out great.

I'm a disabled senior citizen in East Hartford CT. unable to…read morewalk I use a mobility scooter to get out and a wheelchair when home. My first few visits with Dr.Bansel went ok but he seemed to be agitated and rushed. On a teleconference call I kept getting disconnected when I called the Doctor he totally lost it with me on the phone. He asked me if I was using a computer or a cell phone? It's my cell phone I have used it numerous times with other people no problem. He told me in an aggressive manner that my phone was the problem and he might not get paid. He told me the next time I needed an appointment I had to come in. So the next time I had to make an appointment when I tried to see my doctor he wasn't available at any of the times I could get a wheelchair van. So I was offered the nurse practitioner that appointment went well. At the end of the appointment I was scheduled in for a future appointment in 6 mts. About a month later I needed a box checked off on a form to excuse me from jury duty and asked if I could mail it in and mailed back to me. After being on hold I was told I had to make an appointment per the doctor. It was just to confirm I was disabled no records were required. The doctor had been taking care of me for three years and knew I was disabled. So I called United Healthcare they sent a nurse practitioner to my house on a wellness visit and he checked the box. So I called the doctor's office and expressed my disappointment he knew I was disabled he took care of me for 3 yrs at the same time I also mentioned that I had difficulty entering the building because there were no push buttons for a person with a disability to enter. That I struggled to get in and was stuck for over 10 minutes in the hallway facing more doors. Unable to call for help because I dropped my cell. All of this conversation was in a calm respectful manner. When my appointment came up I missed it. There were no notifications to remind me. I found out I missed it from a text. So I called the office to let them know I was sorry that I missed the appointment I wasn't aware and after 6 months my memory was not as sharp as it used to be. About a week later I received a letter telling me that I would be charged if I missed anymore appointments. So I called back and was pretty upset that I would get such a letter even after no reminder to the appointment and I felt the office was interested more in getting paid then me as a patient I made it clear I didn't feel comfortable using Dr.Bansel and would not be back. About 9 days later I received another letter telling me that they were releasing me as a patient again the letter angered me. Let me make it clear I got rid of this doctor he didn't get rid of me. The doctor made me feel uncomfortable because of my disability he has a horrible temper and only cares about getting paid. Normally I give excellent reviews when earned. This negative review would never had been posted if I didn't get this second letter. Think twice before using Dr.Bansel. Looking at all the other reviews I'm not alone.

Opening up to a pcp letting them know that I can not eat certain food because my stomach gets upset…read moreand getting a "well dont eat that food" instead of "we can advise you to run some tests" is not what i expected. Told him i get dizzy during the day and he tells me that might have to do something with your heart arrhythmia without asking more questions and instantly minimizing all the other possibilities. Also, I needed an earwax cleaning and the pcp said that his wife could do that since she is familiar with this. She did clean one of the ears and the other one she couldnt and prescribed me some eardrops. Pcp Sudeep told me to use the eardrops till our follow up which would be in two weeks. Got the eardrops since that day and the package advised for the product to use it only 4 days. Started the eardrops 4 days before the appointment. Started having too much pain and couldnt hear. Texted the pcp on my chart explaining my issues and he replied back to continue using it even though the package of the product clearly states to check with doctor in case of pain etc. sent him another text on my chart the other day to bring forward the appointment by one day since the pain was too much and got no response. Appointment day: the pcp comes in and checks my ear even though the first time he stated that he was not "of that field" and his wife took care of it since the beginning. As soon as he gets a quick look he tells me that it is fungal infection and i should see an ENT. I get upset since its not my first time cleaning my ears and as soon as there is pain on the ear the doctors already know there is something wrong and advise for medicines but not in this case. Even though i had a earpain the pcp didnt recommend the ENT in an instant but wanted me to use debrox. I asked for his wife to come and check me and he said that she is busy with another patient (which of course since noone wants to deal with a mess they created). I got upset and asked why should i go to the ENT to check something that im actually having a follow up for it and paid $25 (which was mentioned multiple times on the summary). 25 is nothing for my health but the way i was treated was horrible and not fair and would rather throw that 25 outside than give it to someone who does not take care of their patients. Pcp would insist to go to a ENT since he was noticing fungal infection that he did not notice the first time. Pcp offers the water cleanup and i agree. The assistant which was really good took out a good amount of wax remaining with the water procedure (and now the pain is not that bad as in the beginning). Pcp comes back again and checks my ear again. He states that "yep there is fungal infection you have to go see an ENT" i got upset again and asked how he could see when my ear was full of water and medicine but apparently he could. Asked him where i could find an ENT and what ENT was since im not that familiar here in USA and he was so eager to recommend his ENT and I just told him that i will find my own and do not need him to refer me to anyone. Upset with the service and how i was treated. P.s i had to get out of work to be at 3pm there just for the pcp to walk in at 3:25. Couldve left work at 3:25 if that was the case and have a full shift. Also, a joke i didnt like the first time was between pcp and his wife that im taking the service of two for the price of one. If thats an issue you can easily recommend me to go to a ENT since the beginning and not make a big deal out of it. Also, my appointment was supposed to be with Robin and i got checked by Sudeep!!! And he has the audacity to tell me she's busy!!! Really disappointed