I always feel like I'm being listened to and given the treatment that truly fits me…read more I leave Dr. Overmans office looking 10 years younger thanks to her immense talent and professionalism,

Dr. Lillian is a delight, professional and personable.read more

Called Dr. Kaserenini about a specific medical issue. Dr. K had been my doc for years. Office…read more Manager Joline was condescending and blatantly unwilling to assist me. Dr. K wouldnt give me the courtesy of a brief returned phone call to allow me to personally explain. The curt messsge the office manager called me back with from her did not solve my problem. There is no way to even email a question to a doctor. So disappointing. Hypocratic oath? This office has dramatically changed. Everything about this experience tells me they have far too many patients and dont find it necessary to even try to help their patients. SInce this has obviously become a business, I wish the two calls had been recorded for quality insurance. Unlike 15 years ago, I would never recommend this practice to anyone.

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.

I have been going here since I moved to Glastonbury in 2015. My PCP, James Ocampo, is very upbeat,…read morealways smiles and shakes my hand (or did prior to COVID) He is very knowledgeable and up to date on all my health concerns, gives his honest opinion even if it might be a little hard for me to hear but is so great even slightly bad news never makes me nervous as I trust him implicitly If I have an urgent medical need and he has no openings I've been given an appointment with one of their doctors who has time. My last visit was with Rebecca Randazzo and she was delightful. The check-in staff are efficient and friendly and their blood draw is the best I've ever been to.

These people mainly care about liability first and patients second. They sent my partner to the…read morehospital for diarrhea. This has cost us thousands. Guess what they found? Nothing. You can get better treatment from AI because they essentially did exactly what AI would have done. What a bunch of idiotic dehumanizing idiots.

My Starling PCP of over 20 years left her practice in Granby and Dr Smith was listed as accepted…read moreher patient. I called and was given an appointment of August 7th at 10:30. I asked a quick follow up question, was told to hold, then given a different phone number and hung up on. The office went to lunch. I called when it reopened and was told both that the August date was not mine and no longer available and that the doctor left a message with the woman talking to me that I had too many health issues to be seen as her patient when I did not disclose my health history. I said I was comfortable waiting for an appointment and was told that Dr Smith would not see me as a patient and to call another practice. Call placed May 1 2022.

I would rate her zero or even negative if I could. Absolutely rude, disrespectful, ruthless. How…read morecan she even received doctor license with attitude like that? She refused to see me because I was literally 5 mins late. Why was I late? Street sign was badly displayed, I actually drove pass by it twice. I cannot reschedule or make other appointment with other doctors in that office. I got completely banned from that office. While I was waiting for receptionist to pass me their managers number to make a complain, Dr. Evelyn Smith came out and asked me to leave, she accused me of disturbing the office. Google her before you decide to visit her, she has really low ratings and complains from all ages. Avoid her if you can, she is the worst doctor I have ever met.

Knowledgable, reasonable, prompt. Office can always squeeze you in if you have a minor emergency.read more

25 years with this practice and Nan Alexander is a gem!…read more However long it takes she answers all questions and takes time with each patient

Unfriendly staff and uncaring medical providers Worst…read moredoctor office experience ever over several months! They are more concerned with trying to book as many visits to charge for, yet don't do anything to help. Had significant GI issues Dr Shah didn't examine my abdomen until the third visit for the same symptoms. They complain if you call for a refill for a regular medication -Not patient oriented and cherry pick their patients Don't waste you time here, your health will suffer

Patience and very understanding and he really listens to your health concerns! Very thorough with…read morediagnosis of your care plan treatment and is straight forward with any questions. Also, the office staff is super.

The care that I have received in this place is excellent !! And I am very grateful that I have…read morefound this place, thanks to my friend Phyllis who first recommended this place of business for me!! And the office experience is always great !!

I wish I could give zero stars. Absolutely HORRID experience. This is the location of my former…read morePCP. I saw her many years ago when I selected her as my PCP and I liked her. I still like her and find her to be compassionate during our in-person appointments, however the complete and total incompetence of this office makes it impossible to move forward with Hartford Healthcare Medical Group for me personally and I will be switching PCP's as a result. The first red flag was many years ago, after I first met my PCP and was prescribed an anti-anxiety medication. I was traveling out of state when it ran out and at that time I had apparently gone through all my refills, so when I contacted them to let them know I was out, they said they could not issue any more refills without me coming in person to the office. I was 3,000 miles away so this was not possible, and I was essentially forced to quit the medication cold turkey, rather than safely wean off. This was dangerous and an unpleasant experience, however I took responsibility for my role in that I should have been better prepared/made sure I would be able to refill my prescriptions while I was traveling. I decided to keep my PCP and give another chance. I regret this deeply. Last month, I was unexpectedly hospitalized for almost a week. Upon discharge, I followed-up with my PCP. Again, she was kind and compassionate in person and I liked her very much. The office, however, dropped the ball in such a way that is completely unforgivable and the only silver lining is that I will NEVER deal with them again. At my follow-up appointment with my PCP, I reviewed my labs from the hospital with her and I was given a referral to a specialist. I learned the following day that the specialist was not covered by my insurance. I contacted the PCP office for a new referral to someone I have coverage with. It has been utter hell ever since - the specialist informed the PCP office they needed my labs and after WEEKS of calling nearly daily, the PCP office still has not sent my labs to the specialist. Today, the PCP's medical assistant, Denise, called to inform me I'd have to call the hospital and have THEM send my labs to the specialist. Why wasn't I told this WEEKS ago? Why did they tell me nearly daily that they would send them, only to not? Why was my PCP able to go over the hospital labs with me during my follow-up appointment, but is unable to send them to the specialist for me with the referral? Hartford Healthcare has left me in a position unable to get care, and I will be reporting this matter as well as never doing "business" with Hartford Healthcare ever again. This is health negligence and I cannot fathom them treating older patients this way who may not have the stamina or wherewithal to spend hours a day on the phone for weeks, as I have endured. I highly recommend going elsewhere for your medical care! Trust me, if you ever find yourself unexpectedly hospitalized as I did, this is NOT who you want your critical health care follow ups to be through!! It's downright dangerous for your health (not to mention the toll on mental health). Patients beware!

Highly reccomend, he actually listens to his patients. Glad I found him. Always on time for his…read moreappointments.