My husband and I have been patients at Windsor Family Medicine/Health One for many years. We've…read morereferred numerous friends and family members there. I was shocked to see the bad reviews here on Yelp, but after reading them I think I can offer some explanation. Please note that other than being a patient there I am in no way affiliated with the practice. This is strictly an honest opinion based on personal experience and observation. Several years ago, in the time frame between 2012-13 when many of the negative Yelp reviews were written, there was a doctor employed by the practice (who's name escapes me) that was terrible- especially his demeanor. He really didn't seem to care about the patients at all. He wasn't there very long and is no longer with the practice. As far as the use of electronic tablets I can assure you that they are not used by doctors to get instructions regarding how to treat patients, as another review accused. That's utter nonsense. Electronic record keeping is commonplace now in medical practices and the use of these tablets is widespread. They're typing their notes instead of hand writing them- that's all. Dr. Flanagan has never been anything but professional, knowledgeable and compassionate to us and everyone we know who sees him. Hal Wright, a nurse practitioner we've seen often (especially with my elderly mother-in-law) is simply wonderful also. Since connecting with the ProHealth network they have access to more resources that make getting seen by a doctor much faster and easier. I'm sorry to get lengthy in this review, but in a world where people are more than happy to post when they are dissatisfied with a product or service I felt in order to present a fair balance I should share my thoughts.

I was bitten by a tick several days ago and started showing some worrying symptoms that suggested I…read moremay have been exposed to Lyme disease. I have never been particularly thrilled with the doctors at Windsor Family Medicine because most of them would rather stare at their computer than look at you while they're treating you but haven't had a chance to look for a new physician that my insurance will accept. I met with Dr. Flanagan on Saturday morning and appreciated that he was willing to see me on such short notice. Because I use a service dog for Tourettes Syndrome that interferes with my breathing and swallowing I did tell him that I had the disorder. He looked at the tick bite on my neck, spent some time asking me questions and typing on his computer, then gave me a prescription for Doxycycline. I asked him if the pills he was prescribing were large and he said it depends on the brand but they probably aren't too big. A few hours later I went to the pharmacy and picked up two capsules that are far larger than anything I can swallow. I called the answering service and requested that Dr. Flanagan call me so I could discuss alternate options for taking the Doxycycline. When he called me back I explained the problem- his response? "You're 24 years old. I think it's time to grow up and learn to swallow pills." Never mind the fact that trouble swallowing pills is an incredibly common problem. If this doctor knew ANYTHING about the patients he is treating he would know that Tourettes is a relatively common disorder that causes involuntary movements and can make every day activities like swallowing pills extremely difficult. He automatically assumed that my inability to swallow pills was a mark of immaturity and not a side effect of my disability. As another user said- run, don't walk, away from this facility. Find a different doctor- ANY different doctor. While the nurses have always been kind and welcoming, the lack of sensitivity from every doctor I have had there and the fact that they don't seem to be particularly interested in actually treating you- rather they want to move you in and out as fast as possible- mean your money and time are best spent elsewhere.

I have back problems and went to this doctor. I ended up with a steroid spinal injection a year ago…read moreand I'm still okay. Staff and doctor were very pleasant and competent. If I have problems in the future I will not hesitate to go back.

Dr Kleinhen is a rare find. He's intelligent, a thinker, and up-to-date on medical information. I…read moreappreciate that he is open-minded enough to work with a patient using both traditional and non-traditional medical practices. If he would learn and incorporate a bit more of "natural" medicine, I would dare to call him the perfect doctor! He and the other doctors in the Windsor medical facility truly care more about the actual patients they see and are not interested in an assembly line method of practicing medicine.

From the owner: Dr. Kleinhen offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Windsor. Dr. Kleinhen sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Kleinhen is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

I feel fortunate to have Dr. Parsons as my primary-care physician. Dr. Parsons is knowledgeable,…read morethorough, compassionate, and genuinely takes the time to listen. I never feel rushed during an appointment, and my questions and concerns are always taken seriously. Dr. Parson explains medical issues and treatment options clearly, follows up when needed, and treats me as a person--not merely as another patient. The office staff is also professional, responsive, and helpful. I highly recommend Dr. Parsons to anyone looking for an attentive and trustworthy primary-care doctor.

If I could give this office a zero or negative 10 I would. The office manager is horrific…read more Refuses to provide referrals and get this, HANGS UP ON YOU!!! Even when trying to be cordial or professional, HANGS UP!! Is this Junior high school? Has absolutely no decorum. I've been providing health care services for 30 years and NEVER have I experienced this kind of treatment. This review is for the Office manager only. But in the end, the doctors call the shots and if they tolerate this behavior, go somewhere else!

Would have given them a 0 if possible. Thought our appointment was at 9:30. Checked in. Then at…read more9:45 was told the appointment was canceled because the appointment was at 9:15 and we were 10 minutes late. Spoke with manager who said Dr Keago only there for 1/2 day; schedule was as such. Ridiculous, unreasonable etc etc. DONT GO THERE.

I had an appointment yesterday for my 6 month as well as a review of my Quest results. Dr. Schuck…read moretook the time to spend almost 45 minutes with me while discussing my going forward options in an attempt to correct some of the results. It was a hard appointment to deal with as they normally go very well but her patience and understanding as well as the time she took to walk me through what I needed to do was very professional and needed. Thank you Dr. Schuck. I hope I will be on the right track with your expert guidance.

Dr. Christie is by far one of the best doctors I have ever had. She genuinely cares about her…read morepatients and their overall well being. She takes the time to answer your questions and meet your needs. I highly recommend as you will not be disappointed. She has helped me become the healthiest version of myself; physically, mentally and emotionally.

Would definitely recommend. All of the staff is very friendly from the front desk to the nurses to…read morethe doctor herself. She has a great, fun personality and you can tell she truly cares about each individual patient and their issues. She takes the time to answer your questions and listens to your concerns. She is invested in you and your health.

I am amazed that this woman is still in practice. I brought my daughter to her a number of years…read moreago for a serious problem and she completely missed the issue. She refused to speak with me (my daughter was 18) so I had to write her a letter to explain what I was trying to communicate since my daughter was in no condition to do so. The subject matter was not HPPA relevant so her refusal to talk to me made no sense. She was, and from the sounds of the reviews still is, a completely uninterested, incompetent, dispassionate and dismissive human being. If health care providers were not in such short supply I doubt that she would have a job. Hopefully she will opt for early retirement.

I've seen Dr. Giannini a handful of times and I think each experience has been worse than the last…read more She seems to rush to diagnosis and not explain anything to the patient. I was in the exam room waiting for about an hour for a 2 minute conversation in which I felt brushed off and small - not what I want from a doctor. To make it worse she even interrupted me in the short time we talked to open the door and fix the printer because she could "hear they were about to mess it up" extremely rude and a clear sign she wasn't paying attention to her patient.

Dr. Freedman is fast, available, accurate and kind. Someone from her office can usually see you on…read morethe same day you call if you have an emergency like an ear infection, bronchitis, etc. Further she helped me with several chronic conditions I have and gave me a referral to a specialist that was very helpful. She knows her stuff. If you need a primary care physician I could not possibly recommend her more strongly.

Very neat and clean. The people were pleasant and the appointment booking process online was a…read moremajor plus It's right around the corner from my house and I'm glad to know it's there for future visits after my doctors normal hours.

I would not recommend this place to anybody but maybe we ought to pray for them to give better care…read moreand treatment for people. They denied the antibiotics that I needed for my bronchitis. I told the PA I would say some Hail Mary's for her and pray for God to have mercy on her. My experience happened at the Windsor branch.