Dr. Freedman is fast, available, accurate and kind. Someone from her office can usually see you on…read morethe same day you call if you have an emergency like an ear infection, bronchitis, etc. Further she helped me with several chronic conditions I have and gave me a referral to a specialist that was very helpful. She knows her stuff. If you need a primary care physician I could not possibly recommend her more strongly.

Tried making an appointment today. First time they said I could see someone is 17 days from now!…read more Didn't even offer a nurse practitioner and they are always available. What's up? Are they just messing around with Medicare patients because they get reimbursed less? That would not be cool. I've never had to wait before and I've been a patient for years.

THIS IS MY EXPERIENCE AFTER BEING A PATIENT SINCE 2023:…read more Do not recommend this place. Front desk staff are rude and dismissive. Doctor staff does not include any males, so, you get a real, I don't want you here vibe from the senior female doctor staff if you are a guy. PAs are seemingly not trained and not checked by senior staff for wrong diagnosis or ill-prescribed meds. They do not return calls or check in on you. I was denied post-surgery in-home after care for no reason and now I am developing infections and will have to go back to the hospital for care. The place is not clean either. I've had better care at a 7-11.

My 7 yo daughter said this place gets "negative zero"stars and she wasn't even the patient…read more Let me say, I have been to their Kennedy Rd location in Windsor many times for family members and also myself, most recently in December. Although they are extremely limited in their services, I was always satisfied with their care and level of professionalism. I was seen this time bc I saw a Hartford HealthCare provider at their Day Hill Rd office on Friday and I'm 3 days into med protocol with no improvement. Yet I was still asked why I was there and what I wanted, like what? I gave examples of medical and prescription history that should be in my file, as I've been a patient of Hartford Healthcare for decades now. Not only was there no type of bedside manner, you could just say all the vibes were wayyy off. I have never experienced such a combative provider and such defensive staff. I shudder to think what would have happened if I would have allowed this provider's gaslighting to convince me that I was ok or just need to wait it out. If you have ever experienced struggling to breathe, you know how terrifying that can feel; especially when I'm still very much struggling 3 days in on a 5 day prescription. Hartford Healthcare has lost me as a patient and if you need evidence of America's broken healthcare system, look no further than this conglomerate. I would rather just go to the ER and burn my time and money, with the hope of being treated with some sort of decency than risk an experience like this again!

3.5: We've been here twice and had fairly good experiences; both times they weren't able to solve…read moreanything and we were referred to other places. I feel like this is pretty standard but wish they could do more. Their system to get in line was pretty frustrating because after entering everything online, it continued to ask for the same information over and over. Parking is easy.