You have to watch yourself and your health problems here. Place has outgrown ability to depend on them. If you have a chronic problem they just push you off to specialists who are fully booked. There's no more personal care here and actually seeing a Doctor is a pipe dream. The practice places income over care imo. They have a current lawsuit in place for not treating a patient properly according to Google. This is business only now it seems. Sad ,as before they moved, it was a quaint place for medical care and everyone knew your name. read more

I have been going to this practice almost two decades. Their recent addition of an APRN is not good. I may never go back, depends upon resolution. I was supposed to get a root canal this morning and suddenly dental professional of same duration gave me reason to question treatment. I don't believe that he was prescribing adequate antibiotics as infection keeps returning. He's done pain meds but not enough that I can take them during day as I cry in pain; have to save them for night misery. What is needed is an endodontist and adequate pain relief so I can have half a functional life while I locate said specialist. This aprn took one look at me in my grimy sweats after weeks of insufficient pain relief, little sleep, and the anxiety of a root canal desperately needed not happening and decided I was a. doctor shopping for meds and b. somehow accused me of not taking psych meds, something I never brought up, and which wasn't true. She tried to deflect her assumption and bias as if I had mentioned anything about anxiety meds at all other than that I do not take benzos any longer because they're addictive and dangerous. Apparently being in pain and having a normal panic attack, something that wouldn't make any real doctor in office who has known me for years blink, had her ready to call men in white coats with straightjackets. She might as well have said "I think you are a scary psychopath, not a person w PTSD and anxiety also in physical pain." I know GP's are not trained in psychology but this is just sheer prejudice and ignorance. She said I should take a new antibiotic as the one I'm on isn't clearing the infection. When I pointed out the obvious problem of having been given two scripts for a single day of pain relief in fourteen days, she said to go to an ER. My experience from taking pain meds a dozen times in 30 years is that the ER will not treat a pain problem for more than a night. A course of medication for five-ten days is given by a doctor who knows you well enough to know you are not an addict and not going to become one if they give you the blessing of pain respite for a few lousy days until problem can be addressed. Her "medical" advice was to go to Aspen Dental. If my dentist can't solve this issue, a doctor who doesn't have the confidence and credentials to work for someone other than a commercial dentist isn't going to find the problem. It was all I could do to get out of the office without breaking down in tears over the failure to be heard and any acknowledgment of the problem given. I overheard the discussion through the door before she came in. She was being coached on how to handle not helping me. As she told me she was going to send me out with no plan for specialist referrals, no plan for pain help if the dentist continued to fail me, and no way to afford the $3k ER visit in the event of more unbearable pain, she was shaking and fidgeting and unable to meet my eyes. Out of spite, after I left, she refused to call in the antibiotic she recommended strongly because the dentist "is treating me." But he's NOT. That's why I went to my longtime GP. Because I lost faith and I wanted another opinion and a referral to a QUALIFIED specialist... not a commercial dentist outfit who can spend millions on ads instead of retaining highly skilled professionals. Neither Josephine nor Dr. A would have suggested Aspen Dental. I question whether this APRN even knows what an endodontist is, because that is what I should've been told to find for this situation. Nurses who brought me in told me that pain medication could be prescribed, so I also didn't appreciate the duplicitousness of the office staff member who told me that it was not an option and that the office simply doesn't prescribe pain meds at all, period, full stop. I don't need to be lied to as well as being presumed based on disheveled appearance as a "junkie." I have asked for pain relief a handful of times in my life and never been treated like this or ever even turned down. I was in trauma treatment next to a zillion addicts, and I'm acutely aware of the opioid crisis and the need to be careful and not use addictive substances often or casually. In addition to the addicts, people in horrible pain are suffering because doctors can't trust their own judgment to prescribe without worrying about scrutiny. While I am sensitive to all this, nothing excuses the flat wall of zero affect and empathy I encountered with this APRN. read more

I have been going here for 17 years, and love Josephine Diaz, P.A. She is a caring, knowledgeable physician, and has always been wonderful to work with. Our whole family (8 of us) have used this practice without any issues. Dr. Anastacio is also a great doctor. We have appreciated their professionalism over the years. I recommend this practice. read more

I've been a patient at Suffield Medical Assoc from the day Doctor Kope founded his practice and although he's retired he's left an extremely capable staff who have taken great care of me. From Sue M. who runs the practice to Kerrie Y. who holds the office together and the best Doc I've ever met Josephine Diaz you can't go wrong. I try and work from an appointment but if you have a last minute need they also offer a walk in facility that'll square you away quickly. In the day of Managed Care were nothing ever seems th go well this provider has risen above it all and focuses on results. Brian Young - Suffield, CT read more

The worst, I mean absolute worst practice there is!! The women up front do nothing going but eat and pick their nails. The girls behind them do nothing but make faces about their patients, sit and sew, talk while the phone is ringing off the hook. The doctors really are clueless. Shame to call them doctors. Please, save yourself. Don't go there!!! read more

I don't know where to start with this doctors practice. I've been a patient here for about five years, and I have been extremely patient! The only reason I even give two stars is because the doctors are good especially Josephine Diaz. That's where it end though. Through out my time here the front end staff has always been horrible, more worried about socializing with each other, eating or cleaning their finger nails. This is something that 3 of 4 patients will say is an issue there. Most recently I dislocated both my shoulders, but to be sure needed a MRI after my insurance denied the MRI, I followed up to ask why, and was told they simply needed a copy of the X-rays, well after spending all day on and off the phone with the front office at Suffield I was assured multiple times my X-rays were sent, by the end of the day this proved to be a lie, Suffield medical didn't even have the X-rays of my shoulder. So there's that major lie and issue. After today's visit I will never go back, ever. I was confronted by the billing manager(a newer blonde lady) who became very hostile with me about a small past due balance on my account. She asked me to pay today said I couldn't, she said you don't have $5 cash to put towards it or your debit card. So naturally now I'm agitated, I tell her I am great at reading body language and don't need her attitude, she said "good I'm not trying to hide it" as she continued to flutter her eye lashes and make dirty face. That's it for me with this practice. I feel bad for the doctors but even they know the issues up front. Get it fixed read more

They get their two stars because Josephine Diaz (PA-C) is fantastic and they do have a walk-in feature. I can also say that the person who answers to schedule appointments is generally pleasant. However, the practice as a whole doesn't seem well run. I wait a LONG time to see DR/PA, even if I have an appointment. They never follow-up with me, even if it's important and my test results showed I needed to see a specialist. They were supposed to fax something to my employer and didn't, though they said they did. Their reception and office staff has been notorious for years regarding their socialization, talking about patients (within hearing of other patients), attitudes, losing files, billing errors, etc. Most of them could be much more professional. I'd say they have some HIPAA issues. Hours have been reduced since one of the founding doctors retired-- a little less convenient. Can't recommend practice. read more