Receptionists are rude and give the wrong information. The provider I saw was condescending ,…read morelaughed at me and showed an obvious disregard for my health concerns.

Very dangerous OUTSOURCED answering service. Cruel, repeatedly ha be ga up on calls for no reason…read more This is an ongoing problem with this service for years. It is NOT part of Yale. Neglect a BB d negligence almost killed two patients. Never trust an office that has an abusive answering service and NEVER ever trust northeast medical. They are horrific.

My DR was amazing, but scheduling there and on time appoints are a absolute mess. I had my first…read morevisit and everything went smooth, I was then giving a new appointment for testing, and I was 10 minutes early and they took me 45 minutes later than my appointment. My follow up appoint was cancelled which I made over 6 weeks ago. They said I had to wait at least another 6 to 8 weeks for another appointment in which they cancelled ??? Its really too bad I really like my Dr but the support staff is destroying its physician's reputation.

I spent two difficult weeks there after an accident that left me wheelchair bound and needing…read morephysical therapy. The room I was given was used as a store room for other equipment. The food was disgusting and the breakfast "eggs" gave me such diarrhea that I actually had an accident in the doctor's office during my first visit post-surgery. There was one very nice and dedicated nurse but the rest were dismissive and all but two of the aides acted as if I was an inconvenience. I will say that the therapists were very good but also very overbooked. Only 30 minutes of therapy Monday through Friday and none on the weekend. The medical "staff" if you could call it that was seen via a cell phone link except for the nurse practitioner who was pretty much useless. They were also out of network even though the facility was supposedly in network.

My friend was here for post hospitalization rehab.The first thing I noticed was the urine stench as…read moreI entered the front door. The place is run down and gloomy. The semi-private rooms are too small for 2 patients and lacking in appropriate furnishings i.e. no guest chairs and no closets, except a rocket wardrobe. The bathrooms are sad. My friend filled out her meal orders, but was never given the items she ordered. We couldn't figure out what her meal was supposed to be. It did not look or smell appealing. She mostly ate cold cereal and snacks that we brought for her. My friend rang for assistance, but no one stopped into her room to see what she wanted. Good thing it wasn't an emergency. My friend said the physical therapist was nice. The front desk receptionist was polite and helpful. I don't know why the state of Connecticut allows this place to stay open. Disgusting.