Tried making an appointment today. First time they said I could see someone is 17 days from now!…read more Didn't even offer a nurse practitioner and they are always available. What's up? Are they just messing around with Medicare patients because they get reimbursed less? That would not be cool. I've never had to wait before and I've been a patient for years.

THIS IS MY EXPERIENCE AFTER BEING A PATIENT SINCE 2023:…read more Do not recommend this place. Front desk staff are rude and dismissive. Doctor staff does not include any males, so, you get a real, I don't want you here vibe from the senior female doctor staff if you are a guy. PAs are seemingly not trained and not checked by senior staff for wrong diagnosis or ill-prescribed meds. They do not return calls or check in on you. I was denied post-surgery in-home after care for no reason and now I am developing infections and will have to go back to the hospital for care. The place is not clean either. I've had better care at a 7-11.

Dr. Freedman is fast, available, accurate and kind. Someone from her office can usually see you on…read morethe same day you call if you have an emergency like an ear infection, bronchitis, etc. Further she helped me with several chronic conditions I have and gave me a referral to a specialist that was very helpful. She knows her stuff. If you need a primary care physician I could not possibly recommend her more strongly.

You have to watch yourself and your health problems here…read more Place has outgrown ability to depend on them. If you have a chronic problem they just push you off to specialists who are fully booked. There's no more personal care here and actually seeing a Doctor is a pipe dream. The practice places income over care imo. They have a current lawsuit in place for not treating a patient properly according to Google. This is business only now it seems. Sad ,as before they moved, it was a quaint place for medical care and everyone knew your name.

I have been going to this practice almost two decades. Their recent addition of an APRN is not…read moregood. I may never go back, depends upon resolution. I was supposed to get a root canal this morning and suddenly dental professional of same duration gave me reason to question treatment. I don't believe that he was prescribing adequate antibiotics as infection keeps returning. He's done pain meds but not enough that I can take them during day as I cry in pain; have to save them for night misery. What is needed is an endodontist and adequate pain relief so I can have half a functional life while I locate said specialist. This aprn took one look at me in my grimy sweats after weeks of insufficient pain relief, little sleep, and the anxiety of a root canal desperately needed not happening and decided I was a. doctor shopping for meds and b. somehow accused me of not taking psych meds, something I never brought up, and which wasn't true. She tried to deflect her assumption and bias as if I had mentioned anything about anxiety meds at all other than that I do not take benzos any longer because they're addictive and dangerous. Apparently being in pain and having a normal panic attack, something that wouldn't make any real doctor in office who has known me for years blink, had her ready to call men in white coats with straightjackets. She might as well have said "I think you are a scary psychopath, not a person w PTSD and anxiety also in physical pain." I know GP's are not trained in psychology but this is just sheer prejudice and ignorance. She said I should take a new antibiotic as the one I'm on isn't clearing the infection. When I pointed out the obvious problem of having been given two scripts for a single day of pain relief in fourteen days, she said to go to an ER. My experience from taking pain meds a dozen times in 30 years is that the ER will not treat a pain problem for more than a night. A course of medication for five-ten days is given by a doctor who knows you well enough to know you are not an addict and not going to become one if they give you the blessing of pain respite for a few lousy days until problem can be addressed. Her "medical" advice was to go to Aspen Dental. If my dentist can't solve this issue, a doctor who doesn't have the confidence and credentials to work for someone other than a commercial dentist isn't going to find the problem. It was all I could do to get out of the office without breaking down in tears over the failure to be heard and any acknowledgment of the problem given. I overheard the discussion through the door before she came in. She was being coached on how to handle not helping me. As she told me she was going to send me out with no plan for specialist referrals, no plan for pain help if the dentist continued to fail me, and no way to afford the $3k ER visit in the event of more unbearable pain, she was shaking and fidgeting and unable to meet my eyes. Out of spite, after I left, she refused to call in the antibiotic she recommended strongly because the dentist "is treating me." But he's NOT. That's why I went to my longtime GP. Because I lost faith and I wanted another opinion and a referral to a QUALIFIED specialist... not a commercial dentist outfit who can spend millions on ads instead of retaining highly skilled professionals. Neither Josephine nor Dr. A would have suggested Aspen Dental. I question whether this APRN even knows what an endodontist is, because that is what I should've been told to find for this situation. Nurses who brought me in told me that pain medication could be prescribed, so I also didn't appreciate the duplicitousness of the office staff member who told me that it was not an option and that the office simply doesn't prescribe pain meds at all, period, full stop. I don't need to be lied to as well as being presumed based on disheveled appearance as a "junkie." I have asked for pain relief a handful of times in my life and never been treated like this or ever even turned down. I was in trauma treatment next to a zillion addicts, and I'm acutely aware of the opioid crisis and the need to be careful and not use addictive substances often or casually. In addition to the addicts, people in horrible pain are suffering because doctors can't trust their own judgment to prescribe without worrying about scrutiny. While I am sensitive to all this, nothing excuses the flat wall of zero affect and empathy I encountered with this APRN.

I was bitten by a tick several days ago and started showing some worrying symptoms that suggested I…read moremay have been exposed to Lyme disease. I have never been particularly thrilled with the doctors at Windsor Family Medicine because most of them would rather stare at their computer than look at you while they're treating you but haven't had a chance to look for a new physician that my insurance will accept. I met with Dr. Flanagan on Saturday morning and appreciated that he was willing to see me on such short notice. Because I use a service dog for Tourettes Syndrome that interferes with my breathing and swallowing I did tell him that I had the disorder. He looked at the tick bite on my neck, spent some time asking me questions and typing on his computer, then gave me a prescription for Doxycycline. I asked him if the pills he was prescribing were large and he said it depends on the brand but they probably aren't too big. A few hours later I went to the pharmacy and picked up two capsules that are far larger than anything I can swallow. I called the answering service and requested that Dr. Flanagan call me so I could discuss alternate options for taking the Doxycycline. When he called me back I explained the problem- his response? "You're 24 years old. I think it's time to grow up and learn to swallow pills." Never mind the fact that trouble swallowing pills is an incredibly common problem. If this doctor knew ANYTHING about the patients he is treating he would know that Tourettes is a relatively common disorder that causes involuntary movements and can make every day activities like swallowing pills extremely difficult. He automatically assumed that my inability to swallow pills was a mark of immaturity and not a side effect of my disability. As another user said- run, don't walk, away from this facility. Find a different doctor- ANY different doctor. While the nurses have always been kind and welcoming, the lack of sensitivity from every doctor I have had there and the fact that they don't seem to be particularly interested in actually treating you- rather they want to move you in and out as fast as possible- mean your money and time are best spent elsewhere.

Avoid Dr Kevin Flanagan at all costs. Today, I fired him as my doctor for he put my healthcare and…read morewell-being at risk. Now they are owned by Prohealth, their focus is on increasing revenue from patients regardless of the ability of their patients to afford it! I take prescription for high-blood pressure and he has refused to refill my prescription as discussed on my last visit. Run in the opposite direction...

I Do NOT recommend this doctor's office at all! I had stayed with them for many years for their…read morelocation to my house until their quality of the service declined more and more. They overbook their doctors so you are often waiting for them and then feel rushed within your appointment. The quality of the nurses can vary while the receptionists are usually rude and unwelcoming. Unfortunately the doctors are not educated enough on vegan or plant based diets. I am so happy to have finally found a new PCP that I feel confident in their level of care and knowledge.

getting an appointment at that place is very aggravating, they never have anything open, they ask…read moreme all kind of questions and will email me if they have something open, I have a regular doctor there, but what good is it if you cannot see him, left discusted

I love and respect Fran as a medical professional. She's knowledgeable and caring and her staff…read morefollows her lead. I'm very grateful for all the care she and everyone at Bear Pond have provided throughout the years.

Always get our son in the same day. Fran has a very diverse background of experience and has been…read morean amazing provider.

I took my sister in for a head injury. (She was hit in the head with a 2x4) There were no other…read morepatients. She was put in a room and forgotten about. After being there for almost 2 hours, she had to find a doctor herself. She walked around to the employee area where people were eating Olive Garden and talking. It was the most pathetic scene I've ever witnessed. These people don't even know that a head injury is serious!!

I've always had great experiences here with the doctors and the office is always very clean. The…read moreproblem is the scheduling aspect of things. Last year, I needed a physical for my insurance. I had a 2 week window to work with and it was a fight to get on the schedule as they were down a doctor and all booked. I was told that in the future, I need to call 2 months in advance for a physical. Fine, I can live with that though it seems ridiculous. I was also told to just get my physical at an urgent care clinic which I found very surprising. Today, I have a painful health issue and need to see a doctor. I called as soon as the office opened and tried to get an appointment. The lady plays around with her computer for 10 minutes and finally decides she has no availability. She said a doctor has been out sick so they're short staffed. What's the point of a health practice if you can't even accommodate health emergencies? Very convenient office for me, but I plan on switching primary care physicians asap and would not recommend this office to anyone.

I have been a patient in the enfield office for over thirty-five years. This place has gone…read moreDOWNHILL so bad, over the last few years. No one answers the phone, because all calls are routed to a central switchboard so they save money. Its B.S. they care about their bottom line, screw the patients. I tried calling to see what time my appointment was. After about an HOUR on the phone waiting for someone to answer, I drove to the office to find out my appointment time. The so-called office manager DIANE. I tried to see her and they said she was in a meeting, with who? All the people who are suppose to answer PHONES. I' m leaving soon-Good Luck. Anywhere but here .

Dr Cipolla, has done 7 procedures for me over 2 decades…read more If I didn't have complete faith in her skills, I wouldn't be here, given my dad's internal troubles. Hope to see you for my 8th in 2026, Doc!