Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!

Incompetent fraudsters. Accessory purchased 7/23. No receipt provided because they have gone…read morepaperless. discovered it was not the proper accessory. I've been trying to call for several days to find out what the return process was. I went out there today and was told that all returns were being done online. I was given a link. In going to that link I was taken to a chat program. After 45 minutes I was told that I needed to return it to the place I had just left. I went back and was told, for the first time, not when I purchased the product, not when I was on the chat, not when I was there the first time, earlier that day, but just now, that they have a 14-day return policy and that since this was day 16 they would not processing a return. Now mind you, I understand there is a pandemic. But that pandemic has not one time prevented them from billing me every penny and on the day it was owed. So it seems like the pandemic gate only swings one way. Terrible service. Makes Comcast look like five-star hotel service by comparison.

We messed up by not giving AT&T internet we took x finity and it was so horrible…read more The service was non-existing we moved out of the house a year ago. We're still waiting for them to make their call all. I can say is don't buy DirecTV through there. Internet have the channels have hardly any voice their fuzzy. It's like watching cable all over a xfinity is the worst cable anything to call for internet or television or anything never call Xfinity.

If you have AT&T U-Verse (which is really good), DO NOT SWITCH to DirecTV Stream. You WILL be…read moredisappointed. Giving two stars because the support people dealt with are excellent. The guide is lame as all sports or all news stations are not grouped together. DirecTV Stream provides only a small fraction of the recording space provided by U-Verse.

BUYER/CONSUMER BEWARE: I had Royell Communications for years. Getting rid of them was a wise…read moredecision. For one thing, they were very over priced compared to Sparklight Communications, and their upload/download speeds were unacceptably LOW compared to Sparklight (or AT&T...if you have any sense, get AT&T). Their technicians were sloppy and did poor work. They did not clean up any of their mess. They just left if for us to pick up. That's totally unprofessional, and we felt it was homophobic. They treated us like second-class customers. The office manage was an officious B****. She was rude, unprofessional, homophobic, unhelpful, and when she gets tired of helping, she just won't talk to you anymore. LOUSY CUSTOMER SERVICE! She also would not cancel our account, and we had the written-notice run around (we live 2 doors down....you really want me to run a note over to the officious B****? I don't think so. We had problems with a very rude installer who came over to replace something on our internet hook-up. We had spent a lot of money have a nice, ACCESSABLE, locked enclosure placed around our hook-ups at the bottom due to vandalism and harassment. This jerk actually REFUSED to work on it at all; CLAIMED that their polices or "the law" said that they did have to touch anything until I went out with a hammer and disassbmeld the entire enclosure. It was just more homophobic harassment from Royell. The wonder owner, Joe Royer, he's such a good little Southern Baptist and Christian....everyting except that, "love thy neighbor," commandment that he doesn't obey. Here's my example and proof of what kind of person he is: My spouse and I are senior citizens and are disabled. We had to purchase a new air conditioner from Best Buy. They put it in the back of our car. The next day we had to get to Saint Louis for a medical situation. It was early in the morning, and the Royell guys were all just sitting out on their back porch, having coffee and smoking their cigarettes and talking. My spouse walked over and asked two of their young, strong 30-someting-year-old men if they could PLEASE just assist us with taking this new air conditioner out of the back of our car and just put in on the back porch. PLEASE. We don't want our car smash, broken into, and robbed with a brand new AC unit in the back while we were in Saint Louis. I think most people get that. Joe's employees did. So two of them started to come over to just get it out. lol....we did NOT ask them for installation services! So what did good-Christian, Joe Royer (oh, we even used to go to church together at First Christian Church in Virden.). He called his two guys back and told them to come back immediately and they were NOT to help a couple of disabled senior citizens from potentially being robbed and their car broken into. That's his brand of faith; Christianity; and what it means to be even a decent NEIGHBOR or decent corporate citizen. I find him to be more of a homophobe and bad neighbor than I do any kind of God-fearing anything. And as far as the 5-star reviewer, if she could really get that many devices running on Royell anything in 2016, I'd like to know what sweetheart deal she got. We had them then. That wasn't possible. lol...not unless her devices were made in the 1980's! If she has their phone service, I wonder if that perhaps come with a box attached to the wall with a crank on the box. The idea that you could pay for Royell's slowest speed available and do all of that is, well, let's just say, "non-sense." I had their service. I don't believe a word of that review. Not based on years of knowledge and experience with this so-called, "company." Gosh...I wonder if she may have been an employee?

I have been a customer of Royell for quite some time now as when you live in Auburn there aren't…read moremany internet choices. The technicians are great, came to my house and hooked everything up and explained everything. The internet service itself is pretty slow compared to other carriers I have had and when I tried to cancel my service by phone they wouldn't do it. They require written notice and I explained to them in my email that I didn't think that was good customer service on their part and they still debited my account for another month when I had requested to terminate my service. Don't waste your time on them..

09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

DO NOT BUY S PHONE HERE, This location is an Authorized retailer, NOT a company AT&T Store. My 80…read moreyear old mother came to this store to upgrade her old iPhone, the salesperson not only lied to her and sent her home with the new phone without properly completing the set up. but also added a new line to her contract without telling her. It appears to be his attempt to work around the improper set he performed on the phone. When she went back for help to get the new phone working properly she was told they couldn't help her. I took her to a company owned store where they were very helpful and spent a lot of time trying to figure out the problem, tried resetting her Apple ID so we could log out and reset the phone but and after two trips they couldn't fix her phone so I transferred her phone number to my contract and got a new phone and tried to return the phone she purchased but the manager wouldn't help because I wasn't set up as an authorized person and the only way I can get them to even consider a return is to bring my mom in person (a 1 hour drive each way) They really don't care about you after they get your money. Be sure you deal with a corporate owned AT&T store if you want to get any reasonable assistance.