I waited and waited for them to get back with me but after a few reminder attempts I'm giving up. I have no doubts they're good at their profession, but it's hard to be sure if somebody providing the service doesn't show up. read more

I went to the sister location at 1030 E. Green - Pasadena. My issue was my Samsung Notebook needed a new keyboard. I ordered it separately from a legitimate vendor but after taking out the back, I knew the install was above my pay scale and I didn't want to damage my system. I did a query on Yelp and several vendors responded. One, who I won't mention marginalized my purchase claiming it was about $20 (which it wasn't) and "probably" was the wrong unit and it would be an incredible work-around to fix. Anyway, i134 assured me they could handle the install. Bottom-line, I took in the unit and several hours later - presto.....new keyboard was installed and I was back in business. The Pasadena location is professionally appointed and did an outstanding job in exceeding my expectations. read more

Great service! Fast and affordable! I will use them moving forward for all our it and computer needs! read more

Sam is awesome and very helpful. Will be using him for our restaurant moving forward.

I've spent a lot of time composing this review because in my experience most negative reviews of repair based businesses tend to boil down to people being mad that things cost money to fix, I waited several days to stop being angry so that I could approach this with enough clarity to help you, the potential customer make a better decision. I had a terrible time with this company. My initial contact with them through yelp went fine but I should have sensed a red flag when I was directed to a retail space operating under a different name (ifixit fast, incidentally a hilariously misleading name as they did neither). Upon dropping my system off with them I was told I would be contacted "in a day or two" with an estimate. THREE WEEKS pass during which time I hear absolutely nothing. I'm trying to be patient as these things can take time and with COVID slowing everything to a crawl I'm really trying to give these guy the benefit of the doubt. I return to the store to have a different technician tell me he had "a funny story" about my system and proceeded to tell me that they had tried several repairs involving ordering multiple parts none of which involved speaking to me. I admit I didn't find this quite as funny as he did. I asked when it would be ready and he said he would call me in "a few days". TEN DAYS later I contacted the business owner through yelp who told me that despite the fact that my phone number appears on the work order and that my phone had been in perfect working order the entire time that they had tried "multiple times" to contact me. For whatever reason their apparent desperate attempts to reach me did not extend to leaving a voicemail if they ever did actually call (which I doubt) or messaging me though yelp where I initially called them from NOR did they mention having difficulty reaching me when I stopped in to inquire about my system. The owner of this business told me to call the store myself to deal with the problem rather than take any action himself. 24 hours passed during which I was at work or the store was closed so I was unable to call them at which time the owner contacted me AGAIN to say that he really wanted this resolved and could I "at least" pick up my system so that it wasn't sitting in their shop. At this point I apologized profusely for inconveniencing him with how long it was taking ME to deal with HIS problem. I understand it can be quite frustrating to have people string you along. I picked up my system well over a month after dropping it off and was no closer to a solution than I had been when I first contacted them, possibly further as I have no idea how much additional damage they may have caused. My advice to any and all folks seeking computer repair would be to do this company a favor and not burden them with your pesky problems. They have no interest in helping you. The staff are either deceitful or impressively incompetent and the management is both rude and shockingly helpless to resolve problems. I have never been treated this way before and probably wouldn't have believed it if I had read it. Don't waste your time here. read more

We have known i134 and Sam for many years. He is a great guy, very knowledgeable and careful. We have a difficult internal system for a small business and he is always making it better and safer for us. He's extremely trustworthy, fair and hard working. I could not recommend him more highly. He will certainly be of help and will always be thinking of more effective ways of protecting your systems. read more

Our company has been working with i134 Consulting for several years now and we couldn't be more pleased. Sam and his team are very knowledgeable, professional and reliable. i134 has helped us with everything from server issues and upgrades to voip phone system set up and printers. They are always available to help in times of emergencies or when you need a recommendation/opinion. Sam didn't even bat an eye to help me out when I lost a personal file on my computer. I/We highly recommend i134 for all IT needs read more

I was getting a blue screen (WATCHDOG exception) first once every couple of months and then, over the span of a year slowly started happening every week, then every day, then a couple times a day. Only when under stress and, in particular, stress while compiling code. But only sometimes (I compile code all day long). After trying to fix myself (I built the computer), and having NEVER taken a computer in for support in my life (!), I threw a dart at Yelp and chose i134 because they had a location near me in Burbank. Turns out that that location was currently closed (because COVID), but Sam kindly met me in the area so I could give him my computer instead of having me go to their Pasadena location. Because it was a crash that couldn't be reproduced easily, I asked if he could just check out the computer in a general maintenance type of way. Like telling your mechanic the lights come on the car once in a while, but not being able to prove it... I gave it to Sam on a Friday evening after work and he ran it through it's paces over the weekend so that I could have for work Monday morning. Noticing it was running hot, they ended up tweaking some of perhaps too aggressive overclocking settings. That seems to have done the trick. It's been about 1 1/2 months since I got the computer back, and not a single blue screen plus the computer appears to be performing at least as well as it did before. So glad I found Sam. Not just for the diagnostic work, but his willingness to come to Burbank to get the computer (and bring back) plus his willingness to do over the weekend so I didn't need to miss a day of work. Thanks, Sam! read more

Sam and his crew have been terrific. Professional, responsive, and extremely knowledgeable. He has saved us a lot of money over the years and has worked some crazy hours to help my small business. Can't recommend i134 Consulting enough. read more

My desktop suddenly wouldn't turn on after a restart. I tried everything and nothing. I use it to make a living and needed it that weekend or I'd fall really far behind. I looked around for someone that could make a housecall and sent out requests to several that said they could and i134 not only was the first to respond but the only one that didn't want me to bring it in so they clod figure out what was wrong. The service tech came over within 2 hours and quickly figured out what was wrong, I'll definitely use them again read more

I would like to express my gratitude to Sam at i134 Consulting for getting us out of the mess we were with precious IT. Very professional, honest, and excellent customer service. Our office has complicated networking with servers and voip phones and there was nothing he didn't know like a pro. I would highly recommend hiring Sam and his company. Thank you again for getting us out of the mess and keeping our servers secure. read more

I134 Consulting is by far the most professional and reliable IT service that I have ever seen.  Been through a few unprofessional IT companies before so I know how it feels like to have incompetent techs.  So,  all I  needed for my consulting company was some kind of calendaring system but instead I got a complete high tech solution that integrated shared and private calendaring with email,  contacts, notes,  etc.  Everything from my phone,  tablet,  pc and mac was seamlessly integrated. The training was awesome and they even went one step beyond and sent me a screenshot document of all the training key steps with no additional charge.  I have even called them for free advise on buying from smart tv to printers and each time was helped in a way that only a close friend would.  Sam is awesome and so is Rob.  :) read more

Sam and John were very professional and helpful in resolving our server issues. Quick service and resolution and fair pricing.

I went to Sam with a laptop that would not start up properly. The laptop had passed all internal hardware tests, so I assumed it was a software issue. Sam went on that assumption and got to work. He fixed my laptop quickly and returned it to me promptly, showing me that it was up and running before returning it. Upon returning home, however, my laptop started acting up again, failing to boot up properly. I called Sam and he told me to bring it back. He got to work on it right away, and what I initially thought was a simple software problem turn out to be a major hardware problem (don't buy a Dell Inspiron laptop!) Sam literally had to rebuild my laptop, backing up everything on there first, and then putting it back on. I know for a fact that it took SEVERAL hours of his time and was a lot of work. When I picked up my laptop the next day, he literally had rebuilt the entire computer, so much so that it feels like an entirely new computer - it is faster, cleaner and just more efficient. Sam could have justifiably charged me way more than the value of the computer just for the hours he put into it, but he instead said he would honor the original price he quoted me (from the work he originally put into it). Integrity is not something you always find in this town, but Sam truly does have it. In addition, he is extremely good at what he does, knowledgeable and affable. I could not recommend him more. read more

I was struggling to find someone to replace a water damaged keyboard on my laptop. I have a 2016 Lenovo X1 Carbon, from looking on Youtube it seemed extremely difficult to fix, you need to remove the inside of the laptop to replace the keyboard, and the keyboard has about 30 individual screw points. Every place I asked either told me the job was too difficult or they didn't seem to know what was involved and just wanted to charge an hourly fee for an unknown number of hours. Sam at i134 was the only one I could find who seemed to both understand what was involved and could give me a real price for the project. We worked out an agreed time, I dropped it off, and within a couple of hours it was done and ready to pick up and was all fixed properly. Writing this review since I really appreciated finding someone to do something difficult in a quick time-frame without any problems. read more

I have relied on Sam and his team for a number of years and have referred him to others without hesitation. I trust his judgement completely, as he has always been honest and prudent when it comes to the services needed to keep my business running. I am seriously technologically challenged, and he is always there to deal with my issues in a timely manner. He makes me feel like I am his most important client. I couldn't be in better hands. read more

I have known i134 and Sam for several years, he is a great guy and is very professional. He always responds immediately and takes great care of all our computers and server. He advises us with the best and most economical solutions to the issue at hand. I would not trust anyone else with my company's IT needs. read more

I found Sam by a friends referral. The company I manage currently has no server to operate from and backup for the softwares that we use. We are a growing plumbing company and need to upgrade our systems, add more computers, and to setup a server so that we can all be connected together to view the company board. I called a lot of other IT companies but did not get the one on one local business feeling from them. They all were trying to sell certain things that I felt we did not need. Sam thoroughly explained everything to me and gave me the options I was looking for. I am beyond happy. I am so glad I finally found someone I can rely on. With the changing times and everything being online we also need someone reliable to move forward with. read more

I was in need of someone recently to come out and vet the security of the network in my home office. Sam fit the bill perfectly. Even though I was using my own networking gear from Peplink and Zyxel, he was able to navigate the various settings and made good suggestions as to how I could improve the security of my network. I've worked in tech for over 20 years and I can tell right away when someone knows their stuff. Sam is your guy! read more

Recently had my Mac tower serviced with them. It's a 5 yr. Old tower which I was not ready to buy a new one yet. The guys at i134 upgraded my computer with a new HD, memory, and OS, and now, good as new! I'm back in the game. read more

Sam explained everything completely. He took the time to get the job done properly and he was completely thorough. My brother ended up having over 500 viruses on his computer and even one asking him for money. Sam cleaned everything up. In addition, Sam is a very friendly guy. I would highly recommend this company. read more