submitted an online quote request that went to several companies. spoke with a few by phone and informed them all the same, if I choose them I'd call them back. I made my selection a day later and the broker called me back that he couldn't list my transport because imove went - and without authorization - posted it on the central jobs board. I've been trying to call them all day to tell them to remove their posting of my auto transport. they must have caller ID as my calls all go on hold. on hold over 30 minutes twice today. emailed them twice with no response either. do no answer the phone or even talk with them; they will post your transport without permission and you are locked into them until they remove it. totally unethical.avoid at all costs. read more

Horrible. Im sure if everything goes well they are just fine as a broker. I used them to ship a car. We got an incompetent shipper. My auto was supposed to be here a week ago. This is why they are bad. I call EVERY day asking them to help me figure out why my car is late. Boilerplate response " we will call the transport company and call you back." Nothing. They are regulated by the DOT - I have files a complaint. If you are shipping a car - stay away! read more

PLEASE STOP CALLING ME!! For those that are "unsure why they're getting negative reviews", look at the picture. These guys, plus several other places somehow got my number and will NOT stop calling, no matter how much I plead. I really don't want to have to change my number... read more

I Move Auto - All of the calls, this place called me TWICE. - Vehicle Shipping Near Me - Wilmington, Delaware

10/5/2019 SCAM, SCAM, SCAM! READ REVIEWS AND BE WARNED! they service sucks they told me it was the transport obligation to move the car out of the trailer when the transport got here from Pennsylvania to Tucson the transport wanted for me to get a flat bed tow truck with a winch to unload the car i called CARLOS SEPULVEDA and did not stand up to his side of the deal bad customer service bad experience with this company Carlos Sepulveda is a scammer! Do not use iMove Auto. Read the reviews-many many many people say they collect money, ghost you, then IF they contact you, they demand more money for the same service by saying the transport trucker cancelled and they found one for more money read more

STAY AWAY FROM THIS COMPANY! I hired this company to assist with transporting my vehicle and I was also (based on other reviews) burned by the bait and switch and since there was no time to use another broker I had to agree to the extra $400 to transport my vehicle. My vehicle and the driver went missing for over five days (Not this companies fault) but their motto is "we stay with you from pickup to delivery" and it could not be more far from the truth. I called over and over again asking where my vehicle was and everyone I spoke to (at least three different people) told me they would call me back in 15 minutes but those calls never happened. I had to make all of the phone calls, NOT A SINGLE PERSON CALLED ME, I had to do everything. All I got from them each time I called was an apology. Obviously they just want your money and if things go south, your on your own.... read more

DO NOT LET THESE GUYS GIVE YOU A QUOTE. They simply post you job on the board and you will be bombarded with texts, phone calls and emails. THEN they will drive up the cost of your shipment. Not quite sure how they are still in business. They do this industry a huge disservice and give all the quality shippers a black eye. Don't walk away. Run. SCAM! SCAM! SCAM! read more

Truth be told the negative reviews lead me away from this company. I hired KVB transport and during the entire process the communication was horrible. Could never get a response. When the day came and past with no updates I fired them and hired I move auto. Within a couple days my car was picked up from Florida and sent to AZ In about 5 days. Communication was excellent from start to finish and I cant say how glad I am that I gave them a chance. Should of started with them to begin with. No matter what shipping your car is expensive but god communication makes the world of difference. Thank you Imoveauto for your assistance. read more

Great experience from start to finish. I put my car on their board agreeing not to work with any other companies. They took no money up front. A few days before my move date they called me with a carrier and price. I agreed to the price. They took $100 deposit on my card. I signed the contract. I was in touch with the driver. He picked up my car and kept in touch the entire time he had it. It was dropped off in good condition and I paid COD on delivery. I Move Auto also stayed in touch and was available throughout the process. read more

Ehhhhhh. If the car was just 5 days late, that would be one thing. But the fact that they went dark and completely ghosted us about where they were and what was happening with my automobile is pressing issue. So then upon arrival, just 5 full calendar days late, the first words out of anyones mouth was 'lemme use your bathroom.' not the most ideal. I used this company off of a referral, a good referral at that. But let me set the record straight: Use this service if you are looking for one that unreliable and for a lack of a better word, sketchy. read more

I DID NOT USE THEM .. Thank you everyone for the your Yelp feedback. I spoke to Danny - Daniel who called my cell within 5 seconds of using Movemycar.com. My cell blew up from at least 4 other transpo companies ringing and texting me. I will use AAA relocation services and avoid the headache. read more

GO FOR A DIFFERENT DEALER. DO NOT GO AHEAD WITH ImoveAuto. Read other reviews before deciding! They will tell you that you can put things in your car trunk but later the driver will ask you for money. You would have given advance payment and so can not back out. They are not available on phone and will never call you back if you ask for a callback read more

Should be - 5 stars , read the reviews on here , they totally fuck up my schedule they had 2 weeks notice from me with shipping dates ect , 12 hours before my departure date still no carrier, they just strung me along & today my departure schedule is totally fucked because of these arse holes read more

Please do not use this broker. They will verbally make commitments that seem to meet the customers needs such as the customers selection of day and time of delivery but once they identify a carrier, they don't communicate with the carrier the information that the customer provides. Once the customer realizes this, they do nothing for them and instead puts the responsibility on their head to make amends with the carrier. This is bad customer service and is unethical practice. In my case, the carrier did not stick with the time requested of the customer and ended up taking my car in their possession to another city requiring that I pay a storage fee to pick up my car. When I arrived at the hidden address, my car was not in storage but was out in the open nearby a street with the doors unlocked. Overall this was bad customer service and is unethical practice. They are just in it for the money and do not care at all for their customers. Please do yourself and favor and run from this company. If I can give lower stars, I would. read more

SCAM, SCAM, SCAM! READ REVIEWS AND BE WARNED! This company has an F on the BBB! https://www.bbb.org/us/de/wilmington/profile/vehicle-transport/i-move-auto-0251-92008476 This company contacted us in a bid to move our 2009 Toyota Prius from Denver, CO to Phoenix, AZ this past week. We gave them a deposit and they gave us a pick up timeframe. That came and gone and they never showed up. My husband and I started calling and texting after emailing for several hours. They totally ghosted us! They never showed and we had to quickly find another transport as we were moving out of town that same week. Carlos Sepulveda is a scammer! Do not use iMove Auto. Read the reviews-many many many people say they collect money, ghost you, then IF they contact you, they demand more money for the same service by saying the transport trucker cancelled and they found one for more money. Do yourself a favor and prevent yourself getting scammed. I'd give zero stars if I could! read more

I do not know how this company is still in business. They are a complete and total scam. Once you sign a contract with them they will no longer help you because they have your money. The company they brokered to pick up my car did not show up. I was in a bind as I was leaving the next morning for my move. They did not make any attempt to find me another company, and even had the never to tell me they were busy with other customers. They did not have any sympathy for the bind I was in and told me they would not refund my money. This company is A SCAM. Do not lose money like I did. read more

Hi, Beware, great communication, very customer orientated until they get your money. They quote a price to move a vehicle, once you agree to the pick up date they take a deposit. When the trucker arrives, the price doe NOT match the quoted price IMOVE gives you. You argue with the driver and the people at IMOVE, they say they will refund your deposit, you load the vehicle and pay the trucker, and no refund ever comes your way. You dispute with the credit card company and they have the paperwork to support their claim. Poor business practice!!! read more

The worst experience I've ever had with any company. I paid my deposit ($200) back in October and told the dispatcher that I was very easy going with the date for car pick up. Just needed to be out before November 21th, he said no worries. He quoted me $1000 to include deposit, which was cross country from CA to NY. (Easy route you would think). He schedule me in for car pick up 11/3, no texts no calls all day, I finally decided to call and he was out of the office. That same day we got evacuated because if the fires her in California, all I can think about was my car pick up. The next day came, no calls no answers. Finally was able to get a hold of another dispatcher. He said that he can get someone else for $1200, I said I couldn't afford that, especially since we just had to evacuate and had to pay some unforeseen expenses. I asked him what happened to the original driver, he said that the truck broke down and wanted to charge more. There was no sympathy coming from these brokers, we evacuated for almost 5 days, I needed the car out because we were leaving soon, and they had no sense of urgency. Spoke to more dispatchers who I had to explain the story every time. All they kept saying is more money, more money. We were scheduled to leave on 11/21, on 11/20 "miraculous" the dispatcher found some, wanted $1400 AND I had to drive to LA. I had 2 hours to meet the driver. At this point I had no other choice but to pay the extra amount and drive into town. I was told at 3 pm I had to be at location by 4pm. Between the roads being closed from the fire, the holiday week and traffic hour, it took us 3 HOURS to get there, The whole time I was panicking thinking the driver would leave. Finally get there at 630pm, handed in my car and paid the fees. I asked the driver why I had such a hard time finding someone with what it seemed a very common route between LA and NY, he blamed the dispatchers, of course. I felt t like this company took advantage of my vulnerability and the situation. The only thing that came out of this was that my car was deliver in 8 days. I DO NOT RECOMMEND THIS COMPANY TO ANYONE read more

Created a yelp specifically for this review. My experience echos the other reviews written about this company: I WOULD NOT RECOMMEND UNDER ANY CIRCUMSTANCES. If you decide not to read any further, please take away from this review that I highly recommend going with a company that has good reviews, despite them quoting you higher. They initially provided a reasonable quote ($1085) to ship my car from VA to WA, during which time they were incredibly responsive and communicative via text, email, and phone. After they texted to say they had a carrier for my desired date, I received a call to confirm my carrier for 5 days later... Beginning at this point, consistent with other reviewers' experiences, they started to ghost me, refusing to answer calls or respond to emails or text messages. Each time I was able to reach someone, the quote increased by ~$100. Also, and perhaps the only silver lining in this horrible experience with I Move Auto, I am pretty sure each "broker" is actually just one dude. Each person I spoke to had the EXACT same voice and got a little panicky when I attempted to clarify why different brokers kept answering the same extension. Again, consistent with another reviewer, we were told on several occasions that we would receive a call back by a certain time and not one time did we receive the promised call. This entire fiasco resulted in me having to sell my car last minute, which added needless stress, delayed our move, and resulted in me needing to buy a new car in WA. Please be smarter than I was and heed the warnings of these reviews. I highly recommend going with a company that has much better ratings, despite higher quotes. read more

Terrible customer service. We went under contract with them to ship a car from NJ to UT. The driver who was scheduled to pick up the car, got sick at the last minute. "I Move Auto" was completely unreasonable & unavailable when we contacted them for a resolution and a new pick-up time. The phone number was not answered; the mailbox was full. We were told we would receive a call by 5pm and we did not. After that time, we called them for the 3rd time that day. The customer service rep at main office, Gene, was rude and unhelpful on the phone. A supervisor was not available to provide a discount for customer service reasons or to resolve the customer service issue at all. I would give zero stars if that were an option. DO NOT USE THIS COMPANY. read more

DO NOT USE THIS COMPANY!! We recently had a car shipped out form New Jersey to Los Angeles and it was a terrible experience. The pick up was find, people showed up on time, inspected the care and took it away on a flat bed to the deporting center. From there the car sat for over a week, all the while we were being told that it would arrive on time and as scheduled. After confirming that it was never shipped out on time several days later a new shipment date was given. They were adamant they would contact us 24 hours prior to confirm the drop off time of day. It has been over 3 weeks now and my car has still not arrived. They have been awful at returning calls. When they do answer the phone they put you in touch with their driver who then doesn't return calls. At this point a police report may need to be filed for GTA. Do your research and go with a reputable company. I Move Auto is an embarrassment and shouldn't be in business. The other positive review must be from family members or employees themselves because this is nowhere near accurate to what my experience has been. read more

This was painful. "Urgent" calls at 6am, botched delivery details, lying about delivery locations, and literally hours spent on the phone. These guys were terrible - stay away. read more

They seem great until you need to contact them, then they'll ghost you and refuse to answer texts and pick up/return your dozen phone calls when a problem arises. I'll definitely go with someone else next time. read more

I Move Auto was great. My broker worked with me and found a truck that had one spot left. This was a quick decision and a good one. Johnny my driver called me shortly afterward and I gave him some details. I also received another text from my broker to make sure we were all on the same page. The communication from start to finish was positive and had no issues. Johnny delivered my vehicle on time when he said he would arrive. This guy was a professional on every contact-he worked really hard to get my vehicle to me. There were some issues from my end- and Johnny was a problem solver. After my vehicle was unloaded, paid for and in good condition, he was off to his next stop. This entire experience was positive and I would use them again, and again. read more

THE WORST ONE EVER. PERIOD. They kept hanging up on me every time I tried calling them about my order. SCREW THEM.

After multiple calls and delays the driver cancelled. BTW,he had timed out and wanted to drive my car 20 miles to where his truck was parked (His name was Rodney).. At 9:30 pm he cancelled. I was told by Jay (the owner), that Chris would refund me the next day when accounting opened. 10 days later no refund- I'm disputing w my credit card. Don't trust these guys. They say all the right things, but they are not credible, and I'd say they are thieves. read more

They were very helpful and were able to get me a very reasonable price. I am quite happy and satisfied with, I Move Auto! My car was picked up when they said it would be. read more

I'm surprised by all the negative reviews, I've used this company twice to move my vehicles cross country (in 2018 when we moved to LA from NY and now in 2021 to move back) and both experiences were seamless! They're super easy to get in touch with, explained everything thoroughly and stayed true to what they quoted me. Pickup and drop off were on time and there was no damage or issues whatsoever. They checked in with me during transport and after drop off as well to make sure everything went smoothly. Larry was assigned to oversee my transport and he was wonderful! The company that did the transport was Cargo Management Group and they were excellent as well. I would definitely use them again!! read more

This is one piece of shit company that likes to disparage other companies like them. Read the yelp reviews to get a real feel on how this company scams customers like myself. They talk about how their shit does not stink. Well they totally botched up my pickup. Talk about complete bullshit read more

Avoid avoid avoid! My girlfriend used these folks to find a carrier for her vehicle from Houston to LA. 2 weeks later I used the same company but my quote was $150 higher because of a change in the market conditions. We agreed that the car would be picked up on Thursday (with the trunk and interior loaded up to 100lb) and delivered no later than a week later i.e Wednesday of the following week. The carrier did not arrive on Thursday or call to inform me that they would not make it. After several calls with multiple parties, the carrier eventually arrived on Saturday morning and said that the contract they agreed with IMoveAuto did not allow for loading the vehicle so they would charge me an extra $200, an arbitrary amount which he reduced to $100. My flight out of town was on that day so I had no time to dispute the matter. The next Wednesday my car was neither delivered nor was there any communication from the carrier or Lion Auto. After several calls again the car was eventually delivered late at night on Thursday. The carrier again claimed that the contract they agreed with IMoveAuto allowed them to deliver up to 3 days after the 7 day period agreed. This too was not in my contract. Both IMoveAuto and the carrier refused responsibility and blamed each other for it. read more

Do not use these guys. They string you along. Jay Montes gave me this spiel about not working with other companies while he finds me the "best" carrier. Two weeks go by..nothing. I followed up with calls and it is always: "We're working on it"; "We'll get back to you by this evening,.. by tomorrow". Finally, I got a text.. "We found you a carrier" but no quote. I called and asked for the quote .. higher than other companies and with a pickup scheduled for the next day. No way will I recommend these guys. It is stressful enough whne you're mving long distance. You do not need added anxiety. I found another company. read more

So far so great. I will keep my post updated but so far IMoveAuto is responsive to my answer, inquiry, and finding a transporter quickly. I have been searching and talking to many brokers. Before you talk to them you should know your price so you are not scammed. IMoveAuto was more willing to do a business with me. They listen to the price range I want and TRY to get a transporter in that range. Other brokers didn't. None of them didn't even say they will try. Andrew form IMoveAuto found a transporter the next day at the price 150 higher than I requested and I was satisfied with the price based on all the reading I have done on how much people paid for depending on their type of car, distance, and etc. The assigned transporter didn't pick up my car yet. I will keep updating this post how it goes. Yelp reviews helped me finding a right broker and I am willing to do the same. ================ Update ================= I received my car only in three days. I guess my broker found a great shipping company. My car arrived at my apartment safe and in great condition. Other brokers wanted at least 500 dollars more for this shipping I am happy that I made many calls to compare prices and came to my decision. Well, I am 100% satisfied. They definitely work hard and try their best for customers. I will use I Move Auto again. read more

For weeks, I searched for a company to move my 2008 HHR from California to Georgia. I felt I was being scammed by everyone that I spoke too. I quickly learned that they were all Brokers and didn't own or work for the trucking company. I finally came across Carlos at I Move Auto. They are a broker also, but they were the most reasonable and explained how it all works. They found me Kotermak Auto Transport. And Kotermak couldn't have been more wonderful. Vlad kept in constant contact with me, letting me know where and when my HHR was going to be delivered. It was at our doorstep in 5 days. The driver Walter was great and took such good care of our car. I Would use them again. You won't be disappointed. read more

They told me that my car was getting picked today around 4pm-6pm my brother lives in Florida we're my car is and waited all night they next text or called once I called a million times no answers what so ever then I called another company and they said that they never accepted the order then the price went from 650 to 900 I think I won't ever contact them again.. read more

Are you looking for a driver who will use your car as their personal motel room and trash can while delivering your car 4 days late, not answer your calls or texts, not know the different transport laws between states, and tell you they take a specific payment method and then refuse that method at delivery? Then look no further! I remained patient with and actually felt bad for the hard time this driver had delivering my car on time due to the fact that he didn't know the laws in Florida but my patience waned when he suddenly required a new payment method at pick up and then I found a beer bottle and greasy rags and packaging for some car part inside my car. Guessing he decided to use my car as his hotel so as to not cut into his profits on the trip. Of course, Imoveauto claims no responsibility for this since they aren't the driver but they should accept some liability since they found him. They have assured me they won't use him again but I'm not sure how that helps me. They told me they would refund their fee but after waiting around for weeks for it and calling numerous times, they are now refusing to refund me. This company will tell you they're going to call you back and they never do. They just want you to go away after you pay them. They are scammers who don't stand behind their service. read more

Chose them because they gave me an estimate of $350 a month before the move. They do this to hook you in!!! Then the week of the move told me my car would not ship for less than $650. Should have gone with another company that guaranteed $450. Pay a bit more, get a guaranteed price. Don't go with these liars. read more

Great job! Picked up from KC and delivered to Phoenix 1 day earlier than promised! Our car was in perfect condition, driver stayed in touch. We give this company 5 stars!! read more

I used I move. I was scared and panicked at first due to the reviews.however Pickup was a little delayed but successful. I do understand things do happen beyond one's control to cause delay. Nathan, Mike along with dispatcher angel and driver Eduardo stayed in contact with me to insure me that everything was going to be ok. Every company has there ups and downs, no one is perfect and things do happen. I would use both iMove and jayalex transportation again. read more

contacted Imove auto because I needed to ship my car from Atlanta to LA. We agreed on a price and the dates. When I went to pick up my car, the driver informed me that I owed him a higher balance. I showed the driver the contract that the imove auto sent me. In return the driver showed me the contract he had which showed a higher price. I called imove auto and spoke to Jonathan Jimenez "Jay." Jay told me that my contract was canceled. I then asked him if my contract was canceled how come my car was shipped to LA. Jay then said that maybe another representative worked on the contract and he cannot help me. I informed him that the contract in fact has his name on it as the broker. Additionally regardless any broker at imove auto should be able to help me. Jay started yelling saying that he cannot help me and it is what it is. I called imove auto again to get help from another representative but my call couldn't get through to a representative. I was left stranded with no help from imove auto and forced to pay a higher price. Imove auto agreed one price with the driver and told me a lower price just to get my business. My contract was never honored. In addition I got a representative yelling at the top of his lungs at a customer read more

would give no stars the worst of the worst never showed up then we went to where transport hauler was he was not there then they wanted us to leave vintage car in a unsecured lot overnight do yourself a favor don't use and tell everyone same read more

As noted in the other Yelp reviews, this company is the absolute WORST. If we could give them zero stars, we would. The day they took my CC info, my bank notified me of a scam that was being attempted and I had to cancel it. As soon as they had my CC info they literally disappeared and did not answer the phone or return phone calls. They charged me an extra $50 for changing the pick up date, but then were THREE days late for the revised pickup and refused to refund my money AND pay me for the two day delay. Then followed more days of NO STATUS on the transport of my vehicle, multiple unanswered phone calls, and concern as to whether it would even arrive. Miraculous that I actually received it and a ridiculous waste of time and money. They are an F on the BBB for good reason! Avoid at all costs! read more