I had an extremely terrible experience with this moving company. My appointment was scheduled for 1 PM, but the movers did not arrive until around 6 PM, causing a huge delay and completely disrupting my schedule. Even after arriving, they spent about 40 more minutes arguing, complaining, and cursing before reluctantly starting the actual moving work around 6:40 PM.
Throughout the move, the workers were incredibly rude, aggressive, and extremely difficult to communicate with. Whenever any issue came up, instead of resolving it professionally, they would stop working and spend 30 minutes or more on the phone with their boss while the move was completely paused. Despite wasting time themselves, they later blamed me for "taking too long to communicate" and attempted to charge me extra for these delays.
At one point, they got into a conflict with residents in the building that became serious enough for the police to be called. The owner claimed he was coming to handle the situation, but he never showed up. I was ultimately the one who had to resolve the issue myself, while the movers stopped working for nearly two hours. Despite this being entirely caused by their own behavior and poor management, they still counted this wasted time as "extra hours" and charged me for it.
What made the situation even worse was that many of the "extra hours" they charged me for were entirely caused by their own delays, arguments, phone calls, and unprofessional behavior. They later tried to present a small reduction as a "discount," when in reality those wasted hours should never have been charged in the first place because the delays were completely their fault.
On top of that, they damaged my lamp and also caused damage to the apartment walls and floors during the move, but showed no responsibility or professionalism afterward. In the end, they surrounded me and pressured me into paying unreasonable extra charges while offering absolutely no apology for the extreme lateness, conflict, or damages they caused.
I strongly advise others to avoid this company unless you want an unnecessarily stressful, unprofessional, and intimidating moving experience. read more