Price right, quality material, and friendly service. Not to mention the quickest turnaround time I've ever experienced with embroidery.

The WORST customer service ever. There store is closed most weekends, they don't pick up the phone, the voicemail says don't leave a voicemail, they don't answer emails. They forgot to do my order, I finally got a hold of them a week after it was do. They didn't even apologize they forgot my order. They didn't give a discount and try to make up for it. The quality of the embroidery was good though. Too bad I had such a bad experience, I won't be a return customer and need to find a new place. read more

Dropped off some jackets to be embroidered on 3-21. During that time, they never contacted us or reached out. We dropped by twice to inquire what was happening. They said "we will email you this week". Never emailed, called or reached out. Finally, after all the lies, we picked up the jackets on 5-20. They then tried to tell us that we only dropped off 2 jackets. We dropped off 3. 2 to be Embroidered and 1 as a template. Finally gives us the 3 jackets. Said "sorry we couldn't help you " I hate to write negative reviews. However in this case, be forewarned. I hope we are the only people they treat this way. I don't think we are the first and we'll not be the last. read more

12.13.2017 I searched for an embroidery place to put names on six stockings for a gift to a family. I found this place close to home and figured I'd give it a try. I didn't know of any other place locally. I chose the font and thread color and prepaid for my order. My order took about 6 days, only 1 day earlier than the one week estimate they gave me. Everything turned out nice and the employees were friendly. But the price of $10.00 per stocking is what gave me a jolt. I'm not sure if that's the average price or not. It was pretty pricey to me. read more

This was the worst experience we have ever had! We dropped our order off and they told us 1 week. A month later we called and they said they would get our order done that day. We went to pick them up and they handed them back to us blank! They never added the logos! He then said we can't do this. How hard is it to add a patch to a hat? We also had other work done by them and the logos where off center! Worst place ever!!! read more

Everyone at i.initial was awesome. They embroidered my hat, and they took their time to make sure to get it right for me. They are meticulous, and great to work with. They are the best around! Thanks, i.initial!!! -JG read more

I have been trying to order polo shirts for an event . I filled out the form on their website with style numbers and colors along with embroidery examples and I have heard nothing . When I call no one has any information . read more

I came in to get a star on a uniform. Not only did I Initial work extra hard to match the existing stars and place it perfectly on a 30 year old uniform, they did it in record time. I truly recognize the professionalism of this establishment. You cannot go wrong with this choice. I will be back. Thank you to Brett for going above and beyond. read more

Seriously couldn't be more pleased with the service Brett and Company provide. From embroidered hats to shirts printed on this new awesome machine that prints impressively clear photos they have you covered! Iv also had company shirts screen printed and jackets embroidered with the same level of quality and care to make sure they deliver a product that will last for years to come. I highly recommend them and Look forward to the next print coming fresh off the press! Oh and by the way, this shirt printed by Brett was a last minute order that of course came out on time even in short notice and was still awesome. I was able to rock it like a champ at the Long Beach Grand Prix ( In memory of a friend that just recently passed) Thanks a bunch Brett and Company! FYI: If your looking for a City of Tustin Tshirt they have one you can buy that was designed in house specifically due to popular demand. read more

I Initial - In memory of friend that recently passed - Embroidery & Crochet Near Me - Tustin, California

Great quality and pricing. The staff pays attention to detail and is always willing to do whatever they can to get you exactly what you want. Great variety of services from clothing to banners read more

Great customer service and outstanding embroidery work. Casey and Brett are awesome and a pleasure to interact with. I'd say they are the best embroidery shop in all of OC. read more

There's a reason I've only ordered from this place twice. Each time they get my order wrong and each time they are unapologetic about it. So frustrating!!! As much as I like to support local Tustin businesses, this one does not take pride in their work and doesn't bother to make things right. The order I asked for was to have something embroidered. Instead I receive it heatpressed. Instead of trying to make it right, he basically said that there's nothing he can do about it. What bothers me the most is the attitude he had after he made the order incorrectly. This is why I would never use this business again. I've learned my lesson. NEVER AGAIN. read more

Overall lack of communication and commitment Dropped off two sweatshirts in January 2023 to have patches screened on. Brett said they'd be completed in 7-10 days. I never heard from Brett so called in April. He said that he was out for two weeks. I just picked them up four months later and they had not been completed. Will find someone else. read more

I recently took a warm up jacket to get embroidered- it turn out well & they were quick! I started to come here last year to have about 2 dozen jackets embroidered- they did a great job on all of the jackets. I'm very pleased with the outcome-cost & turn around time. read more

The end of November I took a blanket/throw to I initial to have Greek letters embroidered on it for a Christmas present. They were super friendly and helpful when I arrived. I was emailed a sample of what was to be done. Then texted when it was done. So refreshing to experience super customer service !!!! I highly recommend this small business. read more

Great shop that handles custom to business and professional orders. Had a easy time dropping off jacket for embroidery.

Seriously where else in Orange County can you get perfect work like at I Initial!! Always helpful and speedy with class!

Absolute great customer service, prices, & quality products. The staff will take time to make sure they know what you want and give you a quality product fast and at the best rate possible. We got our unit polos made here and they will be working a very large order soon for us. We will never go anywhere else. read more

Completely blew me off on a order for Old Town Tustin shirts. I wanted them for gifts for friends. They said they were too busy to print my shirts. They had only Gray ones in stock and offered me those. Unacceptable, I inquired about the shirts in Early Jan about a March delivery. Do not recommend this business. read more

Thank you to the team at I Initial for making our shirts in time for Christmas!! Excellent quality shirts!

These guys are great, quick turnaround, friendly staff and no job is too small or too big.

It was my first time coming into the store with my partner and the employees were extremely rude. They did not welcome us or care to help us out with questions that we had regarding screen printing. When we asked a question, they responded in a rude way, as compared to how they were speaking to the previous customer ahead of us. read more

Great service and pleasant to deal with. I had problems with the previous vendor but Mr Oliver was professional and friendly. Great small business. read more

Don't expect the order to be done on time or to receiver a promised call when the order IS FINALLY done. I have seen good embrodery work in the past (about 3 years ago) but recently the deliverry schedule and customer focus has deteriorated. I just cancelled this last order. Too bad. It used to be a great place to have this work done. read more

Kasey and Brett are awesome! They are quick, professional and accommodating. We had to drop of a few beach towels to embroider along with tee shirts to print and they were able to turn it around quickly. We trust their quality, eye and highly recommend! read more

An excellent establishment. Going in I got the feeling this place knew what they were doing. I met owner Brett, only to discover we share volleyball connections. That only sweetened the deal. I wanted some college logo work done and had struck out at several other shops because so few have the fonts required. Brett and his crew delivered quality work above and beyond the call of duty. You'd be doing yourself a huge favor taking your business to iInitial in Old Town Tustin. read more

I Initial - Embroidery & Crochet Near Me - Tustin, California

Third time here: me twice and my wife once. Great prices and awesome service. For about $10 got first and last name embroidered on my daughter's soccer backpacks with our choice of font, size and color. read more

I Initial - Embroidery & Crochet Near Me - Tustin, California

This local merchant is community oriented and accommodating . i recently had over 100 T shirts and Polos shirts produced and i was very pleased with the work and turn sound time, the attention to detail and making sure my design my correct was everything i could want. This is a small business with a small staff, so be patient and make sure you provide them with all the details they request (shirt style, design,etc..) and they will give you a realistic delivery date. If you want next day service on large production, then go somewhere else because they are concerned about getting your job right. I have read the comments posted perviously, but my experience is quite the opposite. Bob read more

I had Brett do some work on a chef jacket for a friend of mine and he not only did a wonderful job, he excelled my expectations. Any future embroidery work I need, he's top on the list!!! read more

I Initial is so underrated! They have such amazing deals and a lot to offer. I called in to inquire about my order and even had it taken care of on the same day. Of course, I could have gotten lucky that it was slow, but he was still so helpful and made my vision a physical reality. Right when I walked in, I was greeted with a smile and a warm "How can I help you?" Even if you don't know what you'd like just yet or have the exact idea, they can assist you with quick and very suiting suggestions. Don't hesitate! Give them a call and you won't regret it. (: Thank you I Initial!! read more

Great price! Team works hard to deliver quality prints! I highly recommend I initial. www.success 4hoopz.com

I have used I Initials for years to imprint choir shirts and embroider nicer wearing apparel. I Initials has ALWAYS done a first rate job with an ontime delivery record that beats all the competition. I always loved their policy that they would imprint on to 1000 shirts with no set limits which made their work applicable to large choir apparel, small ensemble outfits and single items. I wouldn't go anywhere else. Ron Soderwall Woodbridge High School (ret) read more

Being busy is not an excuse to push a customers order and not deliver what was promised. I Dropped off an item to have my son's name iron on-pressed, a couple days was promised as a turn around time where I would be notified. 2 weeks later no phone call. I came in today for what I thought would be a pick-up. My item was not even touched. The man that helped me was so rude and didn't even care or show any empathy to the fact that he failed to deliver what was promised. He wanted me to wait 45 minutes so he can rush it through. When I asked him how this was acceptable his response was we are very busy. Completely unacceptable and these mom and pop shops have to over exceed in customer service to survive our growing markets. We choose we're we spend our money and this is not a place that is at all reliable or feels that delivering to their customer is something to strive for. I will not be coming here EVER & I urge you to not waste your time to walk in there doors. Go elsewhere! read more

Wow! Impeccable customer service. My business only needed 1 t-shirt printed out, for trademarking purposes, and the I Initial team kindly helped us create the t-shirt. Thank you guys very much for all the help. -Private Reserve read more

I made a request for a rush order by email on 10/18. A reply to my email to confirm the order was never sent to me. I called a few days later and the person on the phone confirmed that they had received my email. Again, I asked about the rush order and the person on the phone stated they would look into it.They never called me back and and I then sent a subsequent email. A follow up email or phone call has not been made by iinitial. I understand if it was not possible to fulfill my request, but a response on their part would have been greatly appreciated. It is now October 30 and I have yet to be contacted regarding my order. read more

This is what happens when there is no credible competition in the area. A business like this gets clients in spite of really poor customer service. First visit: they were not open, despite their posted hours saying they were Second visit: they were not open, sign on the door said special hours due to holiday season (it was the week after Xmas). I understand this; however, they did not update the hours on their voicemail. I called before I drove over. Third visit: dropped off my shirt Fourth visit: came to pick it up, not ready Fifth visit: I was assured it would be ready, came in...not ready Sixth time: I called and was told not ready again. Seventh time: I picked it up Yes, the pricing was very reasonable. I would have paid double what they charged me. And Brett, the owner, offered to do my next job for free if I needed it (5 characters embroidered). That was nice as he understood they screwed up. And finally, they didn't do the job correctly. I requested ", '15" and they did " '15 " Not a big deal, but I requested the comma. I noticed it when I picked it up and it just wasn't worth the trouble of leaving the shirt with them again. It was a BAD experience. Worst of all is that they don't respect the time of their customers. You post your hours for a reason. You complete an order when quoted or you call your customer to save them the trouble of driving over and it not being ready. Will not be coming back. read more

I just called this store for the first time to have a piece embroidered . When I told them I would think about it after getting the price (politely), they hung up on me. Don't think they will be getting my business. I don't have a problem with their prices as much as I do with their lack of courtesy. read more

I went in there some months back to inquire about an order that I wanted. My niece was going on a new team so I never gave them her #... then I get a call telling me my order was ready to pick up. I was a little confused but went in anyway. They had a # that wasn't her number. Had No idea how they got that number since there was no number on the order form. I felt bad because they were going to have to do it over again but they said they would re order. I went in a week later and no order.. now almost two weeks later I realize they haven't called. Nothing. Sad because I loved both pcs but I'll go else where:. read more

I came here to get some items embroidered with my school's logo. I was really impressed with the quality of the prints and the price. Customer service was great. Kasey sat with me for almost 30 minutes going through the different design/apparel options available. I'm looking forward to showing off my new coaching gear when the season starts. Thanks i. initial! read more

This place is the best! All the folks that work there - Brett, Casey and Zeke couldn't be nicer people to deal with. They make sure you get exactly what you need/want and the quality is top notch. I recently had some shirts printed up for my twins and they used the "direct to garment digital print" method and OMG... they look amazing! I also use them for large custom orders for my office where they order the shirts (after providing me sample shirts to take back and have the boss approve) and embroider our logo onto them and those have been great too. Keep up the great work I.Initial! read more