First let me assure you that I am not in any way related as friend or relative to the business I am reviewing. Not to invalidate opinions of either group, but, it does clear the way for any possible perceived prejudice (favorable) that might exist.
As a former Marketing & Customer Service Manager, I know good business performance when I see it.
I had previously did some research on local engraving services in the OC area a few years ago. At that time I selected Players Choice primarily based on price (very competitive) to engrave a pen for a friend. However, the bonus was that their engraving quality was top-notch.
So, I returned again to have another pen engraved (one that I received as a gift). But this time I also wanted the lid to its presentation-box engraved as well. Since it had been awhile since my last engraving project, I checked engraving costs with one other local engraver before showing up at Players Choice: They were STILL competitively priced.
The lady at the desk (Burgundy) greeted and carefully inspected the pieces I wanted engraved. She immediately noticed that the presentation box had the "Things Remembered" logo on it. At that point she SELFLESSLY counseled me to possibly consider having T.R. perform the engraving. Her first reason was that, if anything were to go wrong during the engraving process at T.R., they would be obliged to replace the item(s). Even though she said it was a very remote possibility of anything going wrong during the engraving at Players Choice, she could not offer the same guarantee since it was not purchased from their store. Secondly, she guessed that costs might be a bit lower at T.R. since the pen was purchased from their store).
Now here's where Burgundy's professionalism really EXCEEDS normal customer service standards (I mean, astronomically so). She then offered to call Things Remembered to check on engraving prices for items purchased at their store. Btw--Their prices were only slightly cheaper than Players Choice and ONLY because the item to be engraved was T.R. merchandise. Actually, she called TWO Things Remembered stores to verify that their prices were consistent between each.
Anyway, she went on to inquire about "turnaround time" AND their "store hours". I thought, "Are you kidding me!!!", she's not even getting my business, but, she is still providing EXCEPTIONAL customer service that goes way beyond most establishments when THEY are actually getting YOUR business. I mean, it was like having my own personal secretary.
Folks, I can honestly say that in the current business environment where good customer service is on the "endangered species" list, Players Choice far exceeds any reasonably accepted standard. Btw--If I could enlist the services of (5) Burgundy's for ANY start up customer-service oriented business, well, I am confident it would be on the Fortune 500 List within the first year of operation.
Oh yeah, the Players Choice business of operation is like one large showroom. If you can't find a Trophy, Award or Special Gift, then, you probably won't find it anywhere: It's a virtual catalog for those types of products.
Out of 5-stars...Players Choice gets 6-stars! (if only it went that high) read more
