My partner and I arrived 9/18. We were put on the top floor, facing the street. I had hoped to face the court yard, but because we booked a twin type full bed, we couldn't get it. It was fine. Unfortunately, the room had seen better days, it definitely needs upgrades. Especially, in the bathroom. The room wasn't soundproof. Street noise is constant. The bathroom was the biggest issue. It was evident that there was moisture issues on the walls and ceiling because of bad ventilation. The biggest issue was the tub. After returning in the evening of 9/19, I took a shower. When I went to step out of the shower, my foot in the tub slipped and I fell on to the floor. I injured my right shoulder that hit the toilet and my knee. Luckily, my partner was there and he helped me up. My knee gave out and I couldn't walk for 2 days after without help. I had to get a knee brace and arm brace delivered by Amazon. On 9/21, we decided to end the trip and went home. I was devastated. 10 months of planning gone. When we checked out, the guy was nice, but didn't care. Expedia helped me get a refund for the last two nights, but the damage was already done. I'm still recovering from the incident.
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Replying to the Hotel, since they like to go around on every platform and passive aggressively reply to my review.
Thank you for your response. I appreciate the apology and that the hotel ultimately agreed to refund the remaining two nights.
I do want to clarify a few points, however. The fact that the hotel was not informed immediately was not because I chose not to report the incident. I had just fallen, injured my shoulder and knee, and was struggling to walk. My immediate concern was getting myself safely out of the bathroom and managing the injury. By the following day, my knee was still giving out, and we were trying to determine how I could safely continue the trip.
I also understand that the room may have been renovated less than three years ago. My review was based on the condition of the room and bathroom during my stay, particularly the apparent moisture damage and ventilation issues. Regardless of when the room was renovated, those were the conditions I experienced.
Most importantly, I am glad to hear that the bathtub is being reviewed. I sincerely hope the hotel takes the incident seriously, because slipping while stepping out of a bathtub and sustaining an injury severe enough to end a ten-month-planned trip is not something I would wish on another guest.
I appreciate the refund, but unfortunately it does not change the impact the incident had on our trip. I hope the hotel is able to address the bathroom safety concerns so another guest does not have a similar experience.
Merci read more