It's always been one of the best ice cream places to go. All options on flavours; cup, cone or waffle options as well; really good and recommended. Also smoothies, Sundaes and more. Located right in the heart of Miami, at Brickell City Centre. Walking distance from everywhere. Good customer service. Just be patient, the place is almost always full since their ice creams are the best. Paid parking available in the building. read more

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We went to the mini golf place for a bit and wandered over to Haagen-Daz to give it another try. Not as disgusting, but kinda grody. I decided to take a hard pass. Truly a shame. The place seriously needs a management overhaul. This location is not run with cleanliness and hygiene as a top priority. The ice cream ALWAYS has frostbite that is not scraped off. The staff either do not know better or do not care. I blame management. Terrible, just terrible. read more

Delicious ice cream and a great variety of flavors. But the hygiene needs improvement. As one lady was scooping the ice cream into my cone, her co-worker was casually picking her nails right on top of the open freezer. Not only did everyone see, everyone heard the nails tapping against each other and against the inside edge of the freezer. Enough said. read more

The service is good. Ice cream is delicious :-) The coffee is horrible, is water. Is almost American coffee.... Don't drink the coffee!!!!!! Stick to the smoothie and ice cream. read more

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Ice cream is delicious they never fail with any flavors I've had. The service is a quick in and out service which we do not mind at all and consider the fact that since it's located inside the brickell center mall it's always so packed. Only down side of this location in specific it's that it gets packed really really fast and easily since it's a very small store. The outside seating is right outside their area and it's just a couple of tables and chairs which gets occupied by everyone but the haagen dazs customers. read more

Häagen-Dazs - a cup of ice cream and a spoon - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Workers are playing around not working seriously. no one knows what ingredients go to make a simple shake, i was told ice cream and coffee and than saw them also putting milk..... read more

Decent ice cream, pretty big selection. The staff is cool and friendly. Smells delicious inside. A little pricey for ice cream but you're paying the area. Cons: place is small. Sometimes gets too packed So there's a lot of people in the same area. read more

Häagen-Dazs - Vanilla Chocolate Chip Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Awesome location! Great service!! Best icecream ever! Their muffins are absolutely delicious!! 3-4 tiny round table outside to seat. Very clean and thought through! Staff wearing masks and gloves! Social distance on point! They have everything based on their ice cream plus smoothies!! read more

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Carlitos, Jeyly and Jermain were very attentive and really nice. My only problem was Dayanara's attitude at the register. Dulce de leche shake was great but I won't be coming back because of Dayanara. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Came here on Friday afternoon with my niece. She has been craving ice cream. I just couldn't say No. everyone here was so helpful with the choices. They even recommended choices, found that quite cool. She ended up getting a sprinkle cone, vanilla ice cream, and toppings (rainbow-colored sprinkles) If you check in you also get a $1 off. Awesome Sauce!!! read more

Häagen-Dazs - Sprinkle Cone with vanilla ice cream with sprinkles... - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I mean seriously this will be very short it's Häagen-Dazs the ice cream is not the cheapest but the quality is really good and taste delicious. I had the Coconut pineapple ice cream which was really good. Loved the pineapple chunks it has and the coconut ice cream wears very creamy. This place is really nice and conveniently located at the Brickell City Center. I recommend a stop here as they have ic cream, shakes and even coffee for those in need of that hit of caffeine. I like how clean they keep this location and my only recommendation is maybe add a couple of small tables so you can enjoy your ice cream if you want inside the store. I'll be back and if you don't know they have an app that add reward points like many stores do to earn free things or discounts. read more

Häagen-Dazs - Coconut Pineapple Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

A small cup of ice cream will run you $9. Maybe go to the grocery store and just buy some Nestle Haagen Dazs instead of going here?

The best ice cream and milkshake, specially dulce de leche. In some place the service is not good. The ambience in nice.

Decided to order from Uber eats and pick up spent $12 on a pint of ice cream asked to order another pint which wasn't $12 try to speak to the associate about it she's got an attitude- fix the prices on Ubereats read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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ABSOLUTELY OBSESSED! The staff was super knowledgeable on the products and courteous! We ended up getting the cookies and creme sundae as well as the dulce de leche sundae. Both were fantastic! Super tasty. We've been here twice and four days and we will probably be back again. Thank you to the staff for making our first time a great one! read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Yomali is the best at Haagen-Dazs at Brickell City Centre. Not only does she provide the best service, she makes the experience all worth while! Yomali is a great manager and you can tell that her staff enjoy working with her, plus she makes the best Colada's I have ever had! read more

The service at this shop was amazing and Yomalis was very helpful explaining the selection of various ice creams and sorbets. The place is also kept to a high standard of cleaning despite the high volume of people that pass through there. I'd recommend the dark chocolate ice cream, probably the closest thing to meeting god. read more

Deliciousness in a cup, or waffle bowl I should say. What initially drew me to this place was there ad in the window about berry smoothies. I usually go to Dr. Smood for those but I was a bit intrigued when I saw that. The Wildberry smoothie looked so enticing I just had to go in. Now TBH I wasn't intending to get any ice cream because I wanted the smoothie. I was craving something fruity plus my body needed it. Natural sugars at the end of the day are better than unnatural ones. Anyhow, when I inquired about the smoothies and they said that they make them with yogurt or strawberry sorbet I was kind of iffy about it. The girl behind the counter was nice enough to let me sample the sorbet but I wasn't a fan so then I just said you know what I'll get ice cream. Wasn't planing to because I can get Haagen Danz anywhere in a pint to take home and it costs a pretty penny for a small pint but I said who cares, it's the end of the week. I deserve a treat lol So I went all out (even though it's def not vegan what I got) and got good ole ice cream that never disappoints. Is it better than Venchi in BCC, I wouldn't say so, but then again it's a totally different product. It's traditional ice cream like Ben &Jerry's. Still though, it hit the spot for my mid day break from work. It was cookie dough ice cream in a chocolate dipped waffle bowl with chocolate sprinkles. Yum yum yum to the 10th degree. They could have given me more sprinkles and the ice cream scoop was really expensive for the amount you get. They give you the option by ounces but still $9 for ice cream is a bit much. Then again it's a name brand ice cream store in an upscale shopping mall. What more do you expect. I can pay the same amount and get more ice cream )two orders vs. one) at Chill-N-Nitrogen in South Miami. A++ for service though. Very sweet attendants. Will I be back? Maybe...that's only if I'm maxed out on having Ven read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Awesome! Located inside the Brickell City Center, this smalll but yet very organized and clean Haagen Dazs was a great choice for a snack, not just for my kids but for so many people there. They had a large line but the six people working there did an amazing job at taking care of all of us. We got the Oreo cookies and cream and my kids loved it. Great flavor, crunchy cookies and fresh whipped cream. Increíble! Ubicado dentro del Brickell Centro de la ciudad, este pequeño pero muy organizado y limpio Haagen Dazs fue una gran elección para una merienda, no sólo para mis hijos, pero para muchas personas. Tenían cola pero las seis personas que trabajan allí hicieron un buen trabajo en atendernos a todos nosotros. Ordene helado de mantecado con galletas de Oreo y crema y mis hijos les encantó. Gran sabor, con galletas crujientes y crema batida fresca. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Not really sure how I spent $20 on 2 small waffle cones with barely any ice cream in it. I know it's Miami but sheesh REALLY??? They didn't even offer me a receipt. I won't be back. I'll spend that money on actual good ice cream that's made in Miami. read more

This place has a great staff! They were swamped with people and some how operated the place like a machine. Huge line NO Wait! They make fresh waffle cones right in front of you, get the chocolate dipped cone. The chocolate acts like another layer and doesn't let the ice cream drip out the bottom, tip I learned today read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Yummy ice cream to enjoy while admiring the new Brickell City Centre. This location is small with no indoor seating in the store with most of the space of the store taken up by the ice cream display cases and the cash register. They have a decent selection of flavors with the rich tastes that Haagen-Dazs is known for. There were many staff members available to help us so it was only a matter of seconds until I was happily enjoying a mint chip in a crispy waffle cone. Basically, exactly what you expect for a mall Haagen-Dazs with its trademark flavors. read more

You can never go wrong with Haagen-Dazs ice cream. I got the cookies and cream (they also have the midnight cookies and cream with chocolate ice cream for the chocolate lovers) and it was perfect. I was craving ice cream and I left extremely satisfied! This is a a new location for them which is located in the 3rd floor of the Brickell City Center. They also have coffee!! read more

Häagen-Dazs - Cookies and Cream! - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Small little spot inside brickell city center. Staff is so friendly. I come here every Friday with my little one. He loves the strawberry ice cream. Kids size of course. There's seating outside the store around the mall. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

The store clerk got an attitude. At end of transaction she handed me the change and immediate retreat back to the work area behind, but I needed the receipt for valet parking. I think that pissed her off and showed some attitude. Handed me the receipt with two fingers while looked away. Might need more training on customer service. Ice cream was good, fortunately. read more

I want my money back! The vanilla chip I ordered was melted by the time the employee handed me the ice cream. Also, I got a small portion in a clear plastic container that didn't have a cap and was not a standard Haagen Dazs cup. It's a shame, this is my favorite ice cream, but what a waste. I'll be picking up pints from Publix from now on. read more

Häagen-Dazs - Melted Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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I went to the store at 915pm and their employee Yasmin was pushing us to hurry up so she could clean up and clock out I guess it was really annoying cause my wife took her time to collect flavors and wanted to try one or two and you could see her rolling her eyes ans asking 3 times which flavors which flavors . I will never go back there that black girl needs another job . I still left tip cause some young kid with Glasses on was nice read more

Fruit in banana split was still frozen and needed to thaw more. Disappointed in sundae

Went to grab some ice cream after lunch today. I was really craving dulce de leche ice cream, and they had just that! I walked into the store and the staff was super friendly. I was then helped by Jeyly who scooped exactly what I was looking for into a chocolate dipped waffle cone with sprinkles. My experience here was great and I will for sure be coming back soon! read more

We had a truly horrible experience this evening at this location. We go to BCC on a regular basis and the same for this Haagen-Dazs. I am reluctant to ever go against. The individual at the register was extremely arrogant, rude and condescending. We asked a very polite question in regards to one of the three ice creams that was ordered only to get an insanely rude response from the cashier. She was rude ! Begining and end of story. We ultimately said we did not want that particular flavor. She then angrily threw that order in the trash. There were many other ways that this should have been handled. She looks poorly on the store, Haagen-Daz and whomever is supervising her. Thank you for taking time to read this. read more

Am I the only person thinking that paying almost $27 for 3 orders: 1 vanilla ice cream cup, 1 cookies-n-cream and 1 dulce de leche cone (with not even toppings) is ridiculous expensive!?!?!?...specially been Haagen-Dazs a brand available at any supermarket. I went, ordered (my fault for not checking the prices) and was SHOCKED. Not to mention the attention: below average, zero "0" customer service. read more

Want delicious Haagen-Dazs? GO TO PUBLIX, they sell pints of this ice cream BOGO for under the price of ONE cone here. Seriously, it's soooo over priced! I'm not spending $8 on a cone when I can buy it at Publix. Brickell is lacking a Menchies and Pinkberry. read more

Their Dulce de leche ice cream and shake is amazing! This place is new and very clean. The staff is very friendly and upbeat. I enjoy coming to this location since it's close to my apartment. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Gabriela, Mitchell & Chloe.. were so helpful!!! They made my experience at Haagen-Dazs the BEST experience ever! They were so helpful and friendly! The customer service was amazing!! I asked for a banana split with my choice of ice creams and it couldn't of turned out better! Thank you for great employees like these nice beautiful ladies! I highly recommend visiting this Häagen-Dazs! read more

Typical Häägen-Dazs with a few extra treats. The staff was aggressive in rushing you to order and to pay even though there were less than five customers (2 other groups) in the store. They didn't give people a good chance to review all the flavours and options. I settled on a milk shake and didn't feel interested in ordering anything else. read more

So I go there today with friends and order an ice cream and banana bread muffin after one employee raves about it (she was nice). After walking out, I took a bite out of it, a hair was BAKED INTO the muffin! So I bring it back and all the rude girl at the front could do is defensively claim that because it's baked into the muffin that it's the factory that it was made in. Then she picks the rest of the blonde hair out and offers me another muffin which I was reluctant to have. The new muffin was soooo cold, the nerve! Anyways, I got a refund and that was that. So unapologetic. They're gross. Don't go there. The girl at the register was so rude. She didn't even know to apologize and seem disappointed read more

I'm going to give a 4 because the ice cream and service is great but they're getting a little crazy with their prices. $16 for 2 ice creams seems a bit much. read more

They are never open at 9AM. Every time i come, the doors are still locked until like 9:15. Its really annoying

Great service. Just finished ordering the dulce de leche and the ladies were very helpful. Definitely would come again.

Attitude attitude attitude!!! Wanted to come for national free cone day, was greeted nicely then an attitude and a point to 4-8pm. I get it we came at the wrong time but then I proceeded to purchase a half strawberry half mint every other Haagen daSz I've been to has never had an issue performing this for me. Then the girl had an attitude because the friend I brought didn't want to buy anything (it was her first time too) so that's even worse she had nothing to compare it to. I got frustrated and said ," I wanted a kids size but whatever." Then the girl rolled her eyes and made a noise. At that point I was through so I said "let's move on and be done with it." Everything got silent then the other girl proceeded to ring me up. Didn't ask if I wanted toppings. As I walked over the first girl went to the back and yell in Spanish to the manager. Little do they know I knew what they said!!!! But as I was getting rung up I asked to speak to the manager. The girl seemed nervous and offered me there rewards program to follow protocol. That's fine but I still need a manager. The manager came out very nice but still did not understand my issue. She proceeded to offer me coupons and try to tell me about kids cup vs mini cup and how they try to only offer it to kids. I said nonetheless it should be asked plus I have gastroparesis (stomach condition) only allows for a certain amount of anything. But yeah so she didn't seem very apologetic continued to tell me how excited they were and from the sounds of it the girl isn't normally like that. If I'm excited I would deff have been more happy go lucky to take care of the customer. Nonetheless I felt like a burden and gave the manager back her $1 off coupons. I would not come back to this location no matter how central and convenient it is after eating and drinking at the big easy wine bar. That place gets 6 stars from me. The big easy wine bar not this Haagen dasz! Hire better staff please do undercover boss! read more