Worst dealer experience ever. I purchased a brand new Audi…read moreQ7 on December 23, 2025, and the vehicle required repairs immediately upon delivery -- completely unacceptable for a new car. When I raised the issue, Sales Manager David Yip was extremely rude and told me to "STOP BARKING." The General Manager, Fred Marmugi, was threatening and refused to deal with the matter by walking away and closing door at me. This dealership shows zero accountability, zero respect for customers, and behavior that does not align with the Audi brand. I strongly regret purchasing from here and would not recommend this dealer to anyone expecting basic professionalism.

Excellent and extremely knowledgeable sales experience. This was my first time transitioning from…read moreToyota to Audi, and my first Audi Q3 purchase. Lily, the sales representative at Audi Uptown Markham, was exceptionally professional. She took the time to answer all of my questions with patience and carefully considered which vehicle would be most suitable for me, both financially and in terms of style. Most impressively, she genuinely made every effort to offer the best possible deal. I highly recommend her!!!!!

Best car buying experience! Special thanks to Kyle Chen, the Pre-Owned Manager, and Nicole in…read moreFinance for their professional and efficient service. The process was transparent with no hidden fees, which we really appreciated. My family and I are very satisfied. If you want a smooth, honest deal, ask for Kyle!

In late December 2025, I went to DVN Hyundai to get a new car. During the initial sales meeting…read morewith my sales advisor, Hanan Laccheb, everything was pretty normal, and we closed the deal. So far so good. My wife and I asked her whether the tires from my previous car would fit the Hyundai. She said yes. We wanted to make sure that it's a firm yes, and not a "I'll say anything to close the sale, even if it's not true." So she called one of her colleagues from the service department, to make sure, and he confirmed that the tires will indeed fit. Perfect. A few days later, she calls and says that the tires will fit, but the rims won't. A bit deceptive, but I can give her the benefit of the doubt. She then dropped a giant pile of work for me: 1. Go to my previous dealer to get my all-season tires. 2. Take those tires to Canadian Tire to get new rims 3. Take the all-season tires back to my previous dealer for storage, since I couldn't drive on them, as it was still winter. 4. In the spring, drive back to my previous dealer, to pick up the all-season tires. 5. Bring those all-season tires to Hyundai for replacement. I wasn't exactly amused to have this giant project, driving all over the city, and spending additional money that I wasn't planning on. A few days later, she messages me again, now saying that the tires won't fit, either - after telling me repeatedly that they will, and even checking with the service department. And I have it all in text. I reached out to the service manager to get this rectified, and he "kindly" told me that he'd get me additional winter tires and rims that fit for $825. But that would be added to my lease. So the original deal that I got with Hanan was a lot less sweet after that addition. Was it pure incompetence on Hanan's part, or deliberate deception? I don't know, but neither one is good. After this experience, I'm not opposed to getting another Hyundai in the future, but I will never work with Hanan Laccheb as my salesperson again. UPDATE: After I originally posted this review, I got a response from DVN Hyundai, basically apologizing, and giving me an email to reach out to, to make things right. So I wondered - did they really mean it, or was it just a corporate PR strategy of "we'll respond to our negative reviews, so that other people looking at them can see. But we don't plan to actually follow through on anything. It's just optics." To test it, I actually emailed them. No response. I emailed them a second time, and got a response. It turns out that the company responding to these isn't DVN Hyundai, but Weins. They told me to email DVN Hyundai. I did. I didn't hear back. I followed up a week later, and still didn't hear back. So the conclusion is pretty clear: any response to negative reviews is really just a corporate PR strategy, without any substance behind it. I was already displeased with DVN Hyundai to begin with, and gave it a 1-star review. With this new experience, if I could give a minus 5-star review, I would.

My experience buying a Honda CR‑V at Markham Honda was outstanding thanks to Dennis. He…read moreconsistently stepped beyond his normal responsibilities to help me with both the purchase and some follow‑up questions about the CR‑V. His customer service is top‑notch -- responsive, knowledgeable, and genuinely committed to helping customers. If you want a smooth and easy buying experience, Dennis is definitely the person to see.

Disappointing and costly experience at Markham Honda - buyers be cautious…read more I purchased a used 2019 Honda Civic Si from Markham Honda in March 2023. As a first-time car buyer, I chose this dealership because it was a certified Honda store, expecting professionalism and transparency. Unfortunately, my experience was anything but that. The finance manager I dealt with, Fiona Liu, seemed helpful and efficient during the process, but later I discovered two major issues: 1. I gave her $4,000 in cash as a down payment -- a decision I regret. It was never reflected in my financing, and no receipt was issued. 2. Without my knowledge, several costly protection packages were added to my loan. These included tire and rim coverage, rust proofing, and cosmetic damage protection -- totaling over $4,000. None of these were explained or offered to me explicitly. These hidden add-ons were only uncovered more than a year later when I reviewed my loan breakdown. When I returned to the dealership, I spoke to a senior sales manager, Wilson Chan, who admitted the finance manager had since been let go, and I was not the only customer affected. He said, "I believe what you're saying - and that's why she's no longer here." But the dealership declined any compensation, saying there was no documentation to act on. I'm sharing this not out of anger, but in hopes that it protects future buyers from blindly trusting the process, even at large brand-name dealers. Ask questions, request documentation, and take your time reading every page. Markham Honda has yet to take full responsibility for what happened under their roof. Dismissing it as a "former employee issue" is not enough when customers are left to deal with the consequences.

Best Beautiful We…read morelove this dealership Great sales and service We buy 4 car from them

This dealership uses deceptive tactics to sell vehicles. Please avoid Jack and BMW markham as a…read morewhole. Also, PFAFF owner Chris, thank you for not replying to any of my emails.

Wish I would have checked the reviews before buying my recent used car there. Car left with non…read moreworking AC and they are not willing to even split the cost to fix. Wasnt told about the car only having one key until the last second and also there car did not come with lugnut safety Key which I didnt find out until I went to put snow tires on. Battery also died 3 weeks after picking up car. Was told an oil change would be done and they decided without telling me that the oil change would not be done. No help with any of these issues. Car was tested 3 months before I picked it up and no test again before i picked it up. Dealership is not standing by their cars.

My family and I had a great experience with Ms. Candice Cheuk. Under her patient introduction, I…read morequickly decided to buy my first car in Canada at VW. I am very satisfied with VW's products and services. Also, thanks for Ms. Samantha Sanoukphonh warm reception, she is professional and efficiency, she made the transaction smooth and perfect. Rono Li

excellent dealership they worked extremely hard to get me into a new vehicle after my accident,…read moreBosco and his team were incredible

I've used this dealer twice for minor service. First time I came in for a recall check and the…read moresecond time for tire mount and balance. I find the service department quite well run. Cynthia at service desk is very friendly and professional. They are accommodating for waiting customers. They offer free bottled water/coffee/tea/hot chocolate but no pastries which is a slight disappointment. There is free WiFi however. Their rate for 4 tire mount/balance was exactly as at my local GM dealer at $112 tax in. Overall been happy with my experiences.

I had a very disappointing experience with this dealership. The used car I purchased was advertised…read moreas being in excellent condition, but it turned out to have a broken A/C and a water leak. I felt pressured to go through with the purchase even after raising concerns. The only reason the issues were eventually fixed was because I filed a complaint and mentioned legal action. That's not how customers should be treated. I would not trust this dealership again.

Extremely dishonest sales people who will use any trick to get every last penny out of you they…read morecan. Hidden fee's. TERRIBLE customer service. Kia has a stupid rule about how each dealership can set their own amounts for what they deem to be "administration fees". This dealership has a highest administration fee's of any kia dealership in the GTA. Save youself the trouble, go anywhere else.

Went in for their VIP sale for the new location. I ordered a new bronco from the factory through…read moreCharlie. Got a manufacture date and vin from him. He didn't pay attention to when the vehicle came in. Didn't have the trailer hitch installed. And there was a scratch on the roof he said they would fix when I bring it in for service. Had to take it back in to have the hitch installed. Still never fixed the scratch. Rest of the dealership was great. But I advise using ANY OTHER salesperson.

Got my rear window broken in Friday night. So I was worry I would be out of a car for a few days…read moretill the part comes in. Brought it in Saturday morning with no appointment. Asked for the repair of the window and oil change. Got it done that same day with no hassle. Thank you!!!!!! That's speed and service right there. Also, bought my ford escape from Paul Yue. Great guy, definitely recommend him if you need a ford.

This dealership sells warranty that overlaps the Nissan Manufacturer's warranty. They seem to take…read moreadvantage of unsuspecting customers by selling unnecessary warranties called Additional Protection Plan (ASP) purely as money grab. The plan does not add value to the existing warranties new vehicles has under the Nissan Canada. It's appalling to see such dealership focused more on profits than their customers.

I bought a 2009 Nissan Sentra SE-R from this dealership in January 2014. It had low mileage and was…read morea reasonable price. I decided to test drive it and i heard some noise in the rear of the vehicle like as if something towards the rear of the car was loose. At that time, i did not have much experience buying a vehicle so i brought up the noise to the salesperson with me in the car and he said he didn't hear anything. After the test drive, i proceeded to check the trunk area and everything seemed fine to me. So i went inside and i asked to see the carproof and it came out clean - the sales manager and the sales person both assured me that the car was accident free. I was suspicious as to why it was being sold as a used vehicle and not a certified pre-owned vehicle since it seemed to be in great condition - but i decided that i was probably overthinking things. Fast forward 20 months and the noise in the trunk has gone from mild, to bad to worse. I have had this car checked with 2 body shops since and they both confirmed that this car definitely had been in an accident and was not properly fixed. There is also obvious uneven gap on either side of the trunk which i did not notice since i was only able to visit the dealership in the evenings and frankly was not very savvy at buying cars at the time. To sum things up - I am absolutely convinced the dealership knew that this was not an accident free vehicle, i was able to tell within 6 months and i was untrained. Not all accidents show up on the Carproof as not all of them are reported and go through insurance. Make sure you thoroughly check ANY used vehicle you purchase from this dealership. If you don't have experience with cars, bring someone who does and take it to a mechanic before you buy. and ABSOLUTELY check the car in the day light as its easier to notice inconsistencies. Do NOT depend on the Carproof. I never went back to this dealership to talk to them about this issue because i knew they would plead ignorance and tell me they had no reason to suspect the Carproof. Be smart, learn from my mistake.

Went in for an oil change and was charged $95 to replace an air filter . The service advisor looked…read moretrustworthy so I agreed but later found out the filter costs $14 and take a few seconds to change . They also quoted me around $400 to change a broken wheel nut . Luckily I couldn't afford it that day because an independent mechanic shop did it for me the next week for $20 .

I would give them 0 stars if Yelp would let me…read more This place has awful customer service. I made an appointment because a sensor came on. When I got there, they said they couldn't take the car because they didn't have any technicians. They actually got angry with me because I questioned why they would make an appointment. The service manager was so unhelpful I couldn't believe it. Stay away from this place.