My experience buying a Honda CR‑V at Markham Honda was outstanding thanks to Dennis. He…read moreconsistently stepped beyond his normal responsibilities to help me with both the purchase and some follow‑up questions about the CR‑V. His customer service is top‑notch -- responsive, knowledgeable, and genuinely committed to helping customers. If you want a smooth and easy buying experience, Dennis is definitely the person to see.

Disappointing and costly experience at Markham Honda - buyers be cautious…read more I purchased a used 2019 Honda Civic Si from Markham Honda in March 2023. As a first-time car buyer, I chose this dealership because it was a certified Honda store, expecting professionalism and transparency. Unfortunately, my experience was anything but that. The finance manager I dealt with, Fiona Liu, seemed helpful and efficient during the process, but later I discovered two major issues: 1. I gave her $4,000 in cash as a down payment -- a decision I regret. It was never reflected in my financing, and no receipt was issued. 2. Without my knowledge, several costly protection packages were added to my loan. These included tire and rim coverage, rust proofing, and cosmetic damage protection -- totaling over $4,000. None of these were explained or offered to me explicitly. These hidden add-ons were only uncovered more than a year later when I reviewed my loan breakdown. When I returned to the dealership, I spoke to a senior sales manager, Wilson Chan, who admitted the finance manager had since been let go, and I was not the only customer affected. He said, "I believe what you're saying - and that's why she's no longer here." But the dealership declined any compensation, saying there was no documentation to act on. I'm sharing this not out of anger, but in hopes that it protects future buyers from blindly trusting the process, even at large brand-name dealers. Ask questions, request documentation, and take your time reading every page. Markham Honda has yet to take full responsibility for what happened under their roof. Dismissing it as a "former employee issue" is not enough when customers are left to deal with the consequences.

This company is great! I love the way they handle their customers. Its very rare that you find…read moretrustworthy and honest mechanics. Whenever I take the car here for maintenance, they take their time to thoroughly explain to me everything and they always do whats best for my car's needs. Definitely one of the best customer experience I have ever had. Thank u!

Best Beautiful We…read morelove this dealership Great sales and service We buy 4 car from them

This dealership uses deceptive tactics to sell vehicles. Please avoid Jack and BMW markham as a…read morewhole. Also, PFAFF owner Chris, thank you for not replying to any of my emails.

I purchased a Volkswagen Touareg from Matthew and Boris a few months ago. I am very happy with my…read morepurchase as there was no wasted time in the process including upfront, fair pricing, product knowledge. Their indoor showroom is huge and full of clean used autos. Great selection. Raza (their on site financing guy) did not waste any time getting me the fair rate with the bank for the loan and made the process so easy. I will recommend this dealership to my friends and will shop there again when the need arises. Fair upfront pricing Straight forward process with fair prices Great selection of autos Every automobile in the showroom was spotless...

Here is some real review of this place, Check out the BBB ratings…read more https://www.bbb.org/ca/on/etobicoke/profile/used-car-dealers/motorland-auto-sales-inc-0107-1049135/complaints?gclid=CjwKCAjw9-6oBhBaEiwAHv1QvEGhflFyH-XUiSGP7z62LYeEQzmgce46Ca_maKySfjQ2MMvsnA4adBoCMKEQAvD_BwE We purchased a 2013 X3 three weeks ago. At pickup, the hood wouldn't open, despite their earlier promise to fix it. They charged a certification fee. Within a week, a "drive train malfunction" warning appeared. They kept the car for repairs from September 15th to the 19th. Though claimed they fixed the hood, they wouldn't specify what caused the drivetrain issue but assured its resolution. Four days later, the malfunction warning returned. Despite my concerns, the staff redirected me to their mechanic and hinted at retaliation when I expressed doubts about his honesty. All I want is a proper repair before my warranty ends and an independent inspection The Mechanic informed me that Mortoland never fixed the Hood because the cable they claimed to have replaced was not. Be careful with this place.

This dealer is not willing to work with customers. The general manager is very arrogant saying…read morethings like if you don't like it go somewhere else and well then I guess it doesn't work for you oh well. Now I will never go back because of Carlos arrogance.

Just leased a new 2026 Crosstrek and couldn't be happier with both the vehicle and the dealership…read moreexperience. My salesperson, Nicholas Roche, was incredibly knowledgeable and clearly passionate about the cars he represents. It was a pleasure working with someone so professional, straightforward, and honest. Great car, great people, great experience!!

Good for car purchases, bad for car service…read more Summer 2024 I was looking for a 2024 RAV4 LE AWD, and since I live close to this dealership it was actually my first stop, but they had did not have any, actually to purchase a NEW RAV4 it would be a wait period of 6+ months. After going to all nearby car Toyota's it was the same. Thus I started looking for used RAV4s, but most were really old or had alot of mileage I ended up back here and the stars aligned for a single 2024 RAV4 being in stock, less than 10,000km btw which I was able to secure by immediately showing up and putting down a deposit. Apparently 9+ people had booked appointments to view it later that day but since I was first and was willing to pay the deposit/hold, it was mine! Within a few days after clearing things with the ownership, pink slips, insurance etc I paid the full amount and the nicely newly detailed car was mine! So as for the actual purchase, Markville did a great job. Here's where they get dinged for service. I specifically asked (purchase completed July 2024) if they had any deals for winter tires as in a few months I would need them. I was told, to just come back in a few months, find any set of tires and get a cost sheet, and Markville would match that price. Additionally, as this was a used car, there was a profile on Apple Carplay of the previous owner's iPhone setup. This is a huge issue for used Toyota owners - you cannot delete the previous user's profile and additionally you can't add/create your own profile until this is done. I saw online a very easy fix and even emailed it to the selling agent, basically only Toyota employees have access to their internal Toyota system where by inputting the VIN, they can remove the profile of the previous owner. I showed up in person, emailed, and called countless times over THREE MONTHS and no one at Markville Toyota would help with the Apple CarPlay previous owner profile situation. I couldn't even configure my new settings until this was done. This included not just the selling agent, but showing up at the front desk asking any agent for help, and the owner of Markville Toyota Jack Varisco emailing me after the purchase saying something along the lines of 'congrats on your car purchase. if you have any issues please let me know.' I even emailed him with the issue a few times and zero response. I also tried contacting the person who upsold me on additional bells/whistles, but no help there either. Then when October rolls around and I need new tires, and they're able to get more money in their pockets suddenly they can help with the carplay issue. Note - I specifically explained I was willing to buy 4 new winter tires but wouldn't spend a dime until the previous user profile was deleted. Suddenly, in less than 24 hours it was deleted. Then, as per instructed when I bought the car, I brought an invoice from a tire shop for 4 new winter tires. It as basically as follows: 4 new tires (exact brand and model as Markville toyota sold) 4 new rims (can't match as Toyota sells Toyota brand rims no other shop can sell) Installation (free if purchased from the tire shop). Despite advertisements that they price match winter tires, and the tire shop was willing to accept email and calls confirming their offer, Markville refused to price match. Fortunately, a nearby Toyota dealership was more than willing to pricematch the offer. With anyone who purchases winter tires, you know that between 50-100km after installation you should get the tires retorqued. The other Toyota dealership said I could go back to any Toyota and they'd retorque the tires for free. As Markville was the closest, I went here to get the tires retorqued (this is literally just tightening the lug nuts and takes less than 5 minutes). Markville, despite confirming I was an existing customer wanted to charge me ~$100 so I drove to the next Toyota dealership that did this for free.

Jacky Lin was an excellent salesperson to help us get our new red/black Toyota Crown. Love it!read more

Best car buying experience! Special thanks to Kyle Chen, the Pre-Owned Manager, and Nicole in…read moreFinance for their professional and efficient service. The process was transparent with no hidden fees, which we really appreciated. My family and I are very satisfied. If you want a smooth, honest deal, ask for Kyle!

In late December 2025, I went to DVN Hyundai to get a new car. During the initial sales meeting…read morewith my sales advisor, Hanan Laccheb, everything was pretty normal, and we closed the deal. So far so good. My wife and I asked her whether the tires from my previous car would fit the Hyundai. She said yes. We wanted to make sure that it's a firm yes, and not a "I'll say anything to close the sale, even if it's not true." So she called one of her colleagues from the service department, to make sure, and he confirmed that the tires will indeed fit. Perfect. A few days later, she calls and says that the tires will fit, but the rims won't. A bit deceptive, but I can give her the benefit of the doubt. She then dropped a giant pile of work for me: 1. Go to my previous dealer to get my all-season tires. 2. Take those tires to Canadian Tire to get new rims 3. Take the all-season tires back to my previous dealer for storage, since I couldn't drive on them, as it was still winter. 4. In the spring, drive back to my previous dealer, to pick up the all-season tires. 5. Bring those all-season tires to Hyundai for replacement. I wasn't exactly amused to have this giant project, driving all over the city, and spending additional money that I wasn't planning on. A few days later, she messages me again, now saying that the tires won't fit, either - after telling me repeatedly that they will, and even checking with the service department. And I have it all in text. I reached out to the service manager to get this rectified, and he "kindly" told me that he'd get me additional winter tires and rims that fit for $825. But that would be added to my lease. So the original deal that I got with Hanan was a lot less sweet after that addition. Was it pure incompetence on Hanan's part, or deliberate deception? I don't know, but neither one is good. After this experience, I'm not opposed to getting another Hyundai in the future, but I will never work with Hanan Laccheb as my salesperson again. UPDATE: After I originally posted this review, I got a response from DVN Hyundai, basically apologizing, and giving me an email to reach out to, to make things right. So I wondered - did they really mean it, or was it just a corporate PR strategy of "we'll respond to our negative reviews, so that other people looking at them can see. But we don't plan to actually follow through on anything. It's just optics." To test it, I actually emailed them. No response. I emailed them a second time, and got a response. It turns out that the company responding to these isn't DVN Hyundai, but Weins. They told me to email DVN Hyundai. I did. I didn't hear back. I followed up a week later, and still didn't hear back. So the conclusion is pretty clear: any response to negative reviews is really just a corporate PR strategy, without any substance behind it. I was already displeased with DVN Hyundai to begin with, and gave it a 1-star review. With this new experience, if I could give a minus 5-star review, I would.

A very positive buying experience at Markham Mazda. I was looking for a used vehicle for my…read moredaughter. For the particular make/model we were shopping for, I visited 3 brand name dealerships. I booked online appoints for all 3. Markham Mazda was the last dealership. As with the other 2, I booked a test drive online and Krish M. (Sales person) replied very quickly. My wife and I went to the appointment, took the car out for the test drive. All 3 cars we tested were basically the same aside from vehicle color and slight price differences. Krish took the time to listen to us, explained things to us. He took the time to address additional requests we had as a good Sales person does. He was quite clear on what he could or could not do and set expectations. We were planning to buy the vehicle out right (no financing), so in this day and age, no price negotiation (they just dropped 1K off the price about 2 weeks ago) and that is basically the position of every brand dealership. It is a sellers market at the time of this review. We decided to purchase the vehicle, the main decisive factor was the overall sales experience thus far. Case in point, Kris advised the Rick D. (Financial Services Manager) wanted to know if who the ownership would be under(my daughter or myself), meaning he shared a key piece of information with Rick to avoid errors, meaning the Markham Mazda team was communicating effectively. Of course you go through the ritual of meeting the Sales Manager as well. We signed off, dropped a payment down and agreed upon a pickup date. Krish advised what the process was for the remainder of the transaction. I also got reminder email Rick which was helpful. A few days later we picked up the vehicle and my daughter was very happy, They delivered on exactly what was agreed upon and on the agreed date for pickup. A very pleasant and efficient experience. It might be Interesting enough, when I was there to pick up the vehicle with my daughter, I bumped into a former KIA sales person that I bought my last vehicle from - Hameed D.- Another excellent salesperson. Did I read reviews before I came to this dealership ? Absolutely. What I did was sort through the comments and reviewed the content - good and bad. I can say treating others politely and respectfully yields politeness and respect in return. Get negotiation dialogue in emails so it's documented, otherwise it is hearsay or a potential language/communication issue as we live in a multicultural society. Buying a big ticket item can be very emotional and many times it is what the buyer/seller feel they heard/understood. People at Car Dealerships work hard, from the Reception desk to sales people to business people to the mechanics and service operation functions. Treat them as you want to be treated, when in doubt get documentation where both parties have agreed to. And yep, sometimes people make mistakes - that makes us human. If I ever decide to buy a Mazda vehicle, this dealership will be the first dealership I visit.

I placed a $1,000 deposit on a 2009 Mazda6 at Markham Mazda for an as-is vehicle. After the deposit…read morewas paid, I became concerned that I had not been able to independently inspect the vehicle beforehand and that the vehicle could require unknown repairs to obtain a safety certificate for Ontario road use. I contacted the dealership in good faith and even offered to personally pay for inspection, repair, and safety certification costs. The dealership confirmed in writing that customers are responsible for inspection and repairs required to pass safety. I later requested cancellation of the transaction and return of my deposit, and sent follow-up emails on April 10 and April 14. Unfortunately, I did not receive any written response to those follow-ups. I am now seeking assistance through OMVIC regarding this matter. This was my personal experience.

I have had multiple amazing experiences purchasing vehicles from Fadi . You will not find…read more a man in the car business with the quality of knowledge that he possesses combined with a genuine desire to satisfy all clients that stand before him. To summarize, honest , trustworthy, knowledgeable and a man of great integrity. Give Fadi a call and begin your own great experience .

We had been looking for a pre-owned vehicle for several weeks - mainline dealers and independents -…read morewhen we found Fadi at Royal Car Care. The experience from the first phone enquiry was outstanding, and noticeably different from other dealers. Polite, helpful, informed, never any pressure or salesy tactics. Just straightforward, honest salesmanship and client service. Negotiations were direct and clear, and once we had a deal, Fadi kept his word on every commitment and promise. Car was prepared beautifully for pick-up and ready on schedule. Overall, we are very pleased with the quality of the vehicle and Fadi's professionalism. Really felt he cared. Highly recommended.