This dealer is not willing to work with customers. The general manager is very arrogant saying things like if you don't like it go somewhere else and well then I guess it doesn't work for you oh well. Now I will never go back because of Carlos arrogance. read more

Just leased a new 2026 Crosstrek and couldn't be happier with both the vehicle and the dealership experience. My salesperson, Nicholas Roche, was incredibly knowledgeable and clearly passionate about the cars he represents. It was a pleasure working with someone so professional, straightforward, and honest. Great car, great people, great experience!! read more

We recently bought a brand new 2025 Subaru from Roger Chu. Roger is a very nice person to work with and he took his time to explain how things work including financing. We also test drove an Outback and a Forester, but in the end my wife prefers the Crosstrek Limited. Because they didn't have the colour we were looking for, Roger suggested we could order the Crosstrek from Japan. Surprising the wait time was only one and a half month. In summary, we had a great time working with Roger and purchased a very nice car (the safety feature in this car is unbelievable). We highly recommend Roger to those who are looking for a Subaru. read more

I've been a patron of Markham Subaru for many years. My car purchases very much aligned to my stages in life - any set of wheels that would move me as a student, sporty car purchase after I landed my first real job, and size upgrade after adopting more outdoorsy hobbies. The Subarus I've driven have always met a niche for me. My go-to salesman here is Jim Tam. He's always been super responsive in all aspects from pre sales to service questions. He's really good at explaining things and makes an effort to communicate in a way that works best for me whether it's over email or Whatsapp. The lounge is pretty comfy if you're getting your car serviced. It's not huge and there aren't any tables so unfortunately it might be hard to do work there. They have a fancy Nespresso machine available and you can serve yourself. There's also a small area with kids toys if you have a little one with you. read more

Markham Subaru - Espresso machine and washrooms - Car Dealers Near Me - Markham, Ontario

MY HORRIFIC EXPERIENCE AT MARKHAM SUBARU'S SERVICE: DON'T LET THIS HAPPEN TO YOU! I am extremely disappointed with the unprofessional and deceptive service I received from Markham Subaru. It is important that I share my horrific experience with their buyback process to caution you against their false reports and fraudulent practices. Following the completion of our 48-month leasing agreement on our 2019 Subaru Impreza, we opted to buy back the vehicle with only 35,374 kms on the odometer. As part of the process, the vehicle needed to pass a safety inspection, which Markham Subaru insisted on conducting. Prior to this inspection, our third-party mechanic had assured us that the vehicle was in excellent condition and met all safety standards in Ontario. We were therefore confident that our car meets all safety standards and passes the inspection. Unfortunately, after the inspection was completed by Markham Subaru, they claimed that the brake pads were only 2mm thick, which nonetheless is above the required 1.6mm according to official Ontario guidelines. Despite this, they refused to issue us the Safety Standards Certificate. To rectify the situation, we went to our third-party mechanic to have the brake pads and rotors replaced. During the replacement, our mechanic discovered that the brake pads were in fact 4 mm thick, and we have photographic evidence to prove this. We are lucky to have engaged a third-party mechanic to inspect our brake pads. Had we not sought an alternative opinion, an average consumer may have accepted Markham Subaru's fraudulent measurements and incurred the costs of unnecessary brake pads and rotors replacement. After a confrontational email exchange, Markham Subaru backtracked on their previous claim, stating: "he (Subaru's technician) does agree that a reading of 2 mm was probably also not accurate and that your pads measured 3 mm in thickness". This is an unacceptable level of unprofessionalism and inaccuracy from a supposed expert in the field. We were left with no option but to pay $401.15 (including brake pads, rotors, and labour costs) to our third-party mechanic for the unnecessary brake pad and rotors replacement for Markham Subaru to issue us the Safety Standards Certificate. Markham Subaru offered us only $205 plus tax of in-store credit for future services or parts/accessories. However, a store credit is not valuable to us because they have already broken our trust with them. How would I be confident to go back and use their service after experiencing their shady business practices? We simply want our money back for the unnecessary expense incurred due to their false report and deceptive practices. We are not even seeking compensation for our time lost from work or any additional repair/replacement expenses we incurred as a result of their actions, which was over a thousand dollars. With all that said, we hope to advise those reading this to be cautious with Markham Subaru's services, and we demand that they reimburse us for the full amount we paid for the unnecessary brake pads and rotors replacement. read more

Markham Subaru - This is our brake pad and it's 4mm. Not 2mm as claimed by Markham Subaru. This is more than Ontario's car safety inspection guideline. - Car Dealers Near Me - Markham, Ontario

Within 5 seconds of meeting Ollie. I knew I wasn't going to get ripped off.. He was very honest and straight forward. I'm very happy with my car... I will 100% recommend Subaru Markham and especially OLLIE.... read more

Amazing dealership and exceptional service! This is my second Subaru Forester and I returned, not only because of the quality and performance of the vehicle, but because of superstar sale rep Ollie Rocha! He's very knowledgeable on the cars and he goes way above and beyond in order to please his clients!!! Ollie Rocha and Markham Subaru are first- rate!!! read more

Had an excellent experience at Markham Subaru. Was helped by Jim Tam for my new 2020 Impreza, and everything was explained to me, all my questions answered, and overall had a feeling like I was well taken care of. Many of their 2020 vehicles have upgraded safety features that are definitely worth checking out. I highly recommend you visit Markham Subaru. read more

A few months ago, I went to buy a car for my wife to drive so we no longer have to share a vehicle. I am writing this as a comparison piece to my recent experience purchasing a new car. First off, I really hate buying a new car. So much so that I haven't really tried to buy one for 13 years. However, I know the charade that is the sales process. The good part with this dealership is there is very little charade. Rather than having the Wilson, the salesman, bounce back and forth between the manager and rushing us to buy a car, the sales rep just sent us directly to the manager who helped negotiate our final bill. During the test drive, they didn't really promote the obviously bad features of the car namely the GPS navigation system. The only reason why we have to get it is because of the iSight capability which they were showing some features of. There was (almost) no surprise to the cost which I liked. It just included everything that we would need INCLUDING extended warranty and LEASE PROTECTION (since they understood we were planning to lease the car). They dissuaded us from getting the rust proofing since we are planning to lease the car to save us costs. The manager even helped us save on interest by allowing us to put as much down as possible. Since we don't have time to manage money in such a short term to make it grow past 3% interest in 3 years. Once the deal has been made, there was just one issue that came about. That is the information for the certified check that they had provided was incorrect so we had to rush back to the bank to get it adjusted. Since the Subaru Forrester is still made in Japan, we were warned and we had expected it will have a delay to arrive, about 6 weeks. Upon arrival of the new member of the family, our gas tanks were filled up, the odometer reading was under 10km, so it had barely moved. It was a nice feeling to see it like that. Would I buy here again? Probably, just because the other Subaru location with the better salesman (also named Wilson) was in a more inconvenient location, even both dealerships are under the same family. Wilson from the Eglington Subaru had less of a charade when it comes to sales. The only reason I didn't get my car here in the end wasn't because of the sales, but because the car which is safe and has a good quality just didn't match my personality. However, if you are looking for a good safe car especially for people you care about, get a Subaru. read more

Markham Subaru - Storefront - Car Dealers Near Me - Markham, Ontario

My used Subaru came with a 10,000 km warranty. When I picked it up, the odometer said just over 63,000. The warranty should have lasted to 73,000. When the car failed at about 68,000, I discovered that the warranty was worthless. The warranty document showed a mileage of 56,048. My guess is that this was the mileage on the car when it was traded-in to the dealership. My theory is that someone working there "borrowed" the vehicle off the lot. I'd have to say that 7,000 km is a big borrow. The other alternatives are careless work or outright fraud. While I bear some responsibility for failing to check that the documents matched the actual reading, I would warn about placing too much trust in their organization. read more

Service is a not very helpful. I inquired about tips on trouble shooting my problem. The service person who picked up didnt even bother acknowledging what I explained to help. He just began to say I would need to bring it in and advised me of the availabilities. I get they want customers going in to have a better look but I'm not paying 100bucks+ for a simple wiring issue. I called Willowdale Subaru right after and their service advisers was much more helpful. Pretty much explained the whole electrical system to me and pointed me in the right direction. Told me to call them back and book an appointment after I troubleshoot. read more

Have been getting my 2014 Forester serviced at this dealership since purchase. After my warranty expired, I had to replace my battery twice. Had my break rotors/pads replaced and drum machined in Aug. 2019. In June 2021, I'm told that the drum has to be machined and rotors replaced?? Apparently they've "overheated"; complete nonsense since my car sat in the garage while I worked from home during the pandemic. Went to Midas to confirm -- yup -- said pads looked new but never looked liked rotors/drum had been replaced/machined. Used to really like this service centre, but no longer have any trust left for it. Loved my Subaru, but very dissatisfied with the recent service. Will not buy a car from there again. read more

Think twice on getting your car serviced at the dealership. What they offer you and what they claim they do to justify the cost of the service. A simple oil change will cost you $150. Customer service was fine but you need a 2nd car loan to afford their service packages. read more

Standing in the showroom for at least 30minutes and not a single salesman has approached me despite there being only a handful of customers. Sales seem more concerned with chit chatting each other and not out to make a sale. Guess ill take my business elsewhere. read more

Markham Subaru - Apparently staring out a window sells cars. - Car Dealers Near Me - Markham, Ontario

My review is for 2012, but looking at the recent reviews, it does not look like it has changed much. Back in 2012, i came to this dealership just to see what Subaru has to offer, i was looking for a new car. I was with my wife and i remember walking around looking at the showroom cars, and no one came to ask us anything. After 10-15mins, we just walked out. Years later, a friend was shopping for a car, even though Markham Subaru was closer, i advised him not to go here, i drove him all the way to richmondhill Subaru. Much better there!! I think if you get bad service in the sales dept, it relects the whole dealership, and vise versa. If you get bad service just once.. why ever go back. Who cares if you are the closer one, Hope these dealerships smarten up. read more

Purchased a new Outback from this dealship in 2018. Our experience was awful. The sales staff are okay, though not great. They messed up some of the details on the sales form which needed to be redone. They did not install the remote starter we ordered. Took several hours to leave the dealership with our new vehicle, and our screaming, over-tired baby. The service department is the worst I have ever dealt with. They are unreliable, late and lied to my face multiple times. I have had to bring this vehicle back multiple times due to a defective head unit (stereo). Apparently this is a huge problem in Subarus. They are currently being sued in the USA over this issue. Everyone at the dealership has brushed off our concerns. If you need to deal with anyone here please ask for Tanya, she is the only person here with decent service skills. The managers of each department, including the location manager, are nothing but trouble. Eventually this dealership wipped their hands of our concern and told us to go to a different dealership for service. They are always willing to sell you a car, but when things go wrong suddenly its excuses and lies. Do yourself a favour and look elsewhere. This dealership is poorly run. They will take your money and leave you with headaches. read more

I went in to looking for Crosstrek, a cantonese speaking dealer hosted me with a cold face from the beginning though the end, eventually they don't have the model which I was looking for, so I decided to find it on the another dealership, I asked if I can do the test driving another model to get some experience but the dealer told me he is busy and have other appointment, rejected my request. The dealer's name is Reger read more

Similar to another review here, I came for an oil change in August on my Forester and was told I my cabin and engine air filters were dirty and needed to be replaced for about $50 each (I forgot the actual cost, but it was around there). Sorry, but I replaced both in July for under $20 with Denso filters. My engine bay is embarrassingly filthy, did they put all the leaves and dust back on after to make it look they never opened the airbox? Thanks for contributing to the stealership moniker! read more

Sales department was okay, but the worst service I have seen of Subaru Canada locations. I went there for my warranty and the general manager open my file to say I barely came for service that's why they can not do any "favours" for me. Excuse me? I'm still paying for the month payment right? The general manager doesn't care about the customer 100% because it's his family business. I said I was not satisfied with the service not just the warranty problem, I don't think I will suggest anyone to come to this location, and the general manager said that was the end of the conversation right away. He's basily telling me to get out of the store. They are not doing the business for the customer, I don't think valuable at all!!!!!!!! If I could I will give them zero star but I can't apparently. The general manager also said he got few good reviews from google, I can tell he doesn't use internet at all. Don't come here for service. Go to other dealership! read more

Came in last week as for I was conserned about the coolant level in my cross trek, service and staff was of great help. The car sat over night and i randomly checked all levels on the engine before starting it . The coolant level was well below the "Low level". Being worried, I checked the manual and it said to top it up and it may have a leak so take it in for service. The guy said it never happens at the service desk, so i poped the hood to show him and the level of fluid and it was in the middle. I felt embarrased a bit and didn't know that the engine must be running for a while before you check the coolant level. No where does it say that in the manual . While i was there i booked my car in for the following week for a oil change. Came in to day for the oil change, new guy at the service desk. Claims no appointment was ever made. Told me it would take and hour for an oil change, I agreed. Calls me after an hour and tells me my air cabin filter is dirty and must be changed, (Car is 8 months old) $50, and air filter needs replacing for engine, $65. I must have said no like 3 time and said just the old change. 1.5 hour later, late for work, after poor customer service and appreciation the car is ready. Cost me $115 for an oil change. WoW! Thats a bit much for a small 4 cyclinder, 1.4 litre. Just did my Hyundai Santa fe last week for $52 at the dealer. Took me 25 min, they even called the day before for the appointment to remind me of the appointment. Not impressed with Subaru, after all the great things you hear about them. Hope this helps, Buy a Hyundai read more

I scheduled an appointment for an oil change over the phone a week prior. I show up and there is no record of my appointment because apparently the internet was down when I made the appointment. The worker forgot to put me in the system even when he told me he wrote it down. I was not able to get my oil changed. I will never go back to that place for any kind of service. read more

My wife bought an Impreza from Markham Subaru after shopping around for weeks. We hated the high-pressure sales antics at car dealerships so it was comforting stepping into Markham Subaru where everyone was laid back and no one was hyper to get the next sale. We dealt directly with Carlo who appeared to be the owner. The dealership was sold out of some models, so Carlo checked his province-wide listing and pointed us to other dealerships which possessed those vehicles, even though it meant sacrificing a sale. Once we decided on a vehicle, Carlo gave us a no-haggle price which was firm. Everything he did was up-front and transparent. We ended up purchasing our car from Carlo, primarily because of his rigid integrity. However, upon delivery of the vehicle, we were disappointed that some details did not turn out as we ordered. There was also a scratch on the door vinyl and a stain on the sunroof upholstery. Carlo offered to replace the scratched paneling, but we have to live with the sunroof stain because of the enormous work needed to replace that part. From the opened garage area door, I also had a chance to watch the dealership's detailing guy (named Francis) working on various cars and was impressed with his passion for detailing. Without doubt, Francis is a true perfectionist. Despite the disappointment we experienced, I'd have to rate Markham Subaru five stars. It was pleasant dealing with people who are downright honest and go the extra mile to be caring. If our next car is also a Subaru, we won't go anywhere except Markham Subaru. We would have saved ourselves a huge amount of time and travel expense by dealing with Carlo right from the beginning. read more

I believe this dealer is dishonest, based on two experiences: 1) I bought a used 2015 forester in January 2018. After taking the car home, the next day the battery was flat. I got a boost and went back to the dealer. It was a Saturday and their service department was closed and the salesperson who sold me the car claimed there was nothing she could do and that maybe it was because of the cold weather. She had to give me a boost to start the car so that I could leave. I drove around until I was sure it had a full charge and waited until the next day to see if it would start. Nope. Got a boost and drove to Canadian Tire and bought a new battery (and haven't had a problem since). Went back into the dealer on Monday and made a fuss and they gave me a service credit for the amount of the battery. 2) Fast forward to October and I take the car in for a regular service - it was due for the 40K service and I wanted to use up the credit. After they have a look at it, they come out and say it needs new rear brake rotors and a front end alignment. So, 9 months previously the rotors were fine but now they need replacement? I'm not hard on brakes and I don't drive a lot of miles (I take public transit to work). The car brakes smoothly without any noise. I call bs, so the guy goes back to check again with the mechanic and comes back to say that the rotors were "good enough" to pass the safety but now have worn enough to need replacement. So that means either a) they were marginal for the safety and they didn't replace them then because they figured they could make money having me pay for the replacement or b) they are fine and this is total bs. Neither looks good on them. As for the front end alignment, that is definitely bs since I can drive down the highway, let go of the steering wheel and the car tracks straight down the lane. My conclusion: they will take advantage of you with unnecessary repairs and sketchy practices. read more

Sometimes with a new car brand, you do NOT know where to get serviced.So,after 4 dealerships,I wanted to try a place someone who knows Subarus recommended. Skeptical given the mixed reviews online,BUT the positive ones read "genuine"given the outcome of Archimedes for example,where he didn't even buy anything.It's a very small dealership,so not a lot of service advisers helping you,and the one they have appears "new,"with "okay" people skills.Need to improve,or it'll be really frustrating to deal with.While I waited for my car,I over heard one of the sales guys say "he's a really good customer." In ALL my years of dealing with car dealerships,I have NEVER heard a compliment given about a customer where they actually want to keep the relationship by doing all they can. From experience,3 new cars later from ONE dealer within 9 years,and they still found a way to make me feel "guarded"post sale on the third car before they were bought out by a dealer who didn't have the best customer relations.Hope if Markham reads reviews,they'll improve in the areas where there were negative experiences.Back to my visit...mechanic who did work on my car.He had excellent people skills because he actually SPOKE with me in a professional manner where he explained WHAT he did,and couldn't do[manufacturer will NOT reimburse dealers for "preventative measures" type work ].Explains why GM is now paying for upholding this car manufacturer standard... Aside: for those dealerships automating their phone systems,have a LIVE person option read more

DO NOT install the $489.95 Remote engine starter kit for the push button start model if you're getting one as the range is only 75'.

I have never been more pleased with service all around. Starting from our Salesperson, Alex who was great at answering all our questions and providing us with more than enough information to make a big purchase a comfortable one. He was able to work his magic to meet our requests. Overall, I don't think the good service was an isolated one as everyone we interacted with was anything but pleasant. Someone even heard me say I'm running out of battery on my phone and helped me look for a charger. Something that blew my mind. Our timeline was pretty short and our salesperson, Alex happened to be traveling the next day, rather than making this a hindrance, he had one of his colleagues, Jim (who yet again was beyond awesome) to process our paperwork to ensure we got our short delivery date met. Another person to recognize is Dave who was in charge of processing our financing. He covered all his basis, worked tirelessly to get us the best option possible. Highly recommend Markham Subaru, you cannot go wrong with the service here. Alex even went through the trouble of following up with us the next week to see how the car is going and to answer more questions. Such a stark difference from the Scarborough location where we felt rushed and dismissed. We are beyond happy as customers. Two thumbs up!!! read more

Great dealership. Have been a customer for 2 1/2 years. Selling process was excellent and they have a great service department as well. My current Subaru will definitely not be my last one. read more