I called 4 different companies to compare before going with Hyperdel. Here are the pros/cons with Hyperdel, my experience with the other companies, and my tips/suggestions for others. To clarify, Hyperdel was the company we called and they use different drivers/carriers for the actual work. Hyperdel contracted Fast Car Go for our first car we shipped.
Pros:
-cheapest option
-they offer military discount
-you can usually reach a live person immediately on the phone
-they will email you the quote and contract immediately
-they didn't send my number or email address to other companies (many of the other companies I called had other people call me after to try and get my business-other reviews of those companies will state this as well)
Cons:
First car we shipped:
-we were told we could leave items in our car as long as they were under 75-100lbs and didn't block the windows. This was not true and we were charged $150 by the driver/Fast Car Go for items in our car
-we were told we would be contacted 24 hours before our car was delivered for the heads up, but we were contact the same day (Fast Car Go)
-delivery drop off was between 8pm-12am. I didn't know these hours were even an option and they should have told us so. It was an unpleasant surprise to have our family (who were the contact persons for drop off) have to wait up so late. Delivery ended up being at midnight.
-our car had 122 miles added on our mileage. I contacted the company immediately to ask them why. Hyperdel basically put all the resolution to this problem on Fast Car Go. Fast Car Go denied adding the miles on our car and said because we didn't have pictures of the odometer right away (we took pictures the evening before the morning pickup) that maybe we forgot driving our car over 100 miles. If Hyperdel is going to book us then they should take accountability for any carriers they use. However, Hyperdel did give us a $75 discount on shipping our second car out and confirmed they wouldn't use Fast Car Go the second time. Both Hyperdel and Fast Car Go should be documenting the odometer readings at pick up and drop off as standard practices and seems shady and incompetent to not do so when doing so would eliminate any issues/accusations regarding unlawfully driving the customers cars excessively.
-once there was an issue, the communication was much slower (granted the company had to communicate with the drivers and there was back and forth, but them being the main contact means they should have followed up more promptly
-on second car drop off they
Second car we shipped:
-(different carrier than the first car we shipped/Fast Car Go), same issue. We were told we would have a 24 hours notice. Never did and when I emailed Hyperdel they told me same day driver would arrive between 4pm-7pm but they arrived at 2:30pm with no text or call
-driver contacted us for drop off to ask us to meet them 20 minutes from our address on our contract. We were never told address could change and they gave multiple excuses like the car couldn't pass under a bridge, the curbs weren't right for the grocery store parking lot, etc.
Based on the reviews, communication with other companies, and our experience with this company, it appears that this entire industry just kind of sucks. No company I looked up or spoke to had stellar reviews or experiences from customers. I think we went with "the best" or more so, the least horrible company to ship a car. I'm the end, we weren't surprised by any of the issues because we read enough to know to expect something to go wrong.
Tips and suggestions for others:
-whatever company you go with, take pictures and/or video of the odometer before & after (along with pictures of the car for extra cautiousness & due diligence) and text them to the drivers when they pick up/drop off your car. Hopefully, it shows the drivers you are making a point to look out for these things so they don't try to get away with anything shady.
-maybe use a tracking device just to view on your own end the route and movement of your car. You can always return the device later
-go in knowing you won't receive notice on when your vehicle will be picked up or dropped off, and just stay in contact (email or calling worked fine and associates were easy to reach)
Final review: Would I use Hyperdel again? Maybe because the pros outweighed the cons of the other companies (unfortunately). I would just ensure Fast Car Go wasn't the carrier being used and I would always text the odometer and pictures to the drives immediately at pick up and drop off. read more