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    HydroTech

    2.4 (14 reviews)
    Open 8:00 am - 4:00 pm

    Services - HydroTech

    Pool installation

    Pool remodeling

    Pool repair

    HydroTech Photos

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    9 months ago

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    2 years ago

    very poor service. They do not respond to multiple calls or texts and they do not complete repa for over 4 months

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    The Pool Place Inc

    The Pool Place Inc

    (15 reviews)

    I agree with the other reviewers regarding the rude and non-helpful staff…read more My husband and I stopped in earlier this summer not for pool supplies but to look at the patio furniture they sell. The store was having a sale on a a particular brand of outdoor furniture. My husband was interested in two outdoor chairs with Sunbrella cushions from this line to use on the deck of his boat. When we arrived early on a weekday afternoon, there were several staff members (but few customers) at the front of the store where the pool supplies are located. In the back of the store there was a lone salesperson helping a customer. We browsed around while we waited for this salesman to finish with that customer. As we browsed we located the two chairs and cushions we wanted in the showroom. Minutes were ticking by and yet the salesman was still tied up. Thirty minutes later when I circled back to where the salesman was standing to be sure he knew we were still waiting, I heard him and the customer talking about personal things...her daughter's graduation from medical school, where her daughter was moving for her medical residency, about his family, and on and on and on they went without a care in the world. I was urging my husband to leave and call it a day but the chairs were the exact ones he was hoping for so we stayed. ONE HOUR later we were still waiting for assistance with no acknowledgment of our presence. My husband excused himself to the yakking customer and salesman and inquired if there was someone else who could help us. The salesman said that he was alone and would be with us "as soon as possible". A few minutes later (steam was coming out of my ears I am sure) my husband went to the front of the store and asked for a manager. Out the manager came already in a rude and surly mood, clearly irritated at having been summoned. He could not have cared less that we had waited for over an hour. If looks could kill, the manager would have had us dead and buried in a nano-second. At the front of the store at this point, there was one customer and yet several employees. Could not one of the unoccupied salespeople up front have helped us in the back? From the manager there was no apology about the lack of greeting to us, no apology for the length of the wait, no explanation why no one else could help us...just his surly visage. At this point, the other outdoor furniture customer was (finally!!) leaving thus freeing up the original salesperson. At this point, we had been in the store for an hour and 15 minutes just of time spent waiting. Tick-Tock. We did ultimately buy the outdoor chairs (although it killed me to spend money in this place) which cost us $1000 plus dollars so it's not like we were spending an insignificant amount of money. But it shouldn't matter. Customer service is everything. Having staff trained in customer service is everything. Being courteous and kind is everything. The manager was rude and discourteous. The salesman was hapless and addled. We still don't know why no one else in the store could help us including the "manager". We have a yard, a live-aboard boat and a pool...and I mention this only because these things all require products sold by this store...ie the reasons for this sad store's existence. That said, I can promise the manager and owner that we will never be back for anything nor will we recommend this store to others. I rarely, rarely, rarely give one-star reviews. In fact I can't remember the last one star review I wrote. While I am cautious and thoughtful about giving a one star review, I am confident that this is the perfect rating in this instance.

    They don't stand by the products they sell. Bought a Hayward pump there seized in 3 years. Wouldn't…read moreeven look at it said I needed to contact Hayward. I've done a lot of business there won't ever shop there again. Plus their staff isn't very knowledgeable about anything they sell.

    HydroTech - hottubandpool - Updated May 2026

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