1 Star
Absolutely awful experience.
I called Hydroforce on December 17th after a burst pipe flooded my townhome. I was told over the phone that they handled plumbing. Once they arrived, I was informed they do NOT do plumbing and that I would need to call someone else. That was the first red flag.
Since water still needed to be removed, I let them extract it, which took about an hour. The next day, I hired a licensed plumber who repaired the pipe for $399 -- far below my $2,100 deductible -- so I canceled my insurance claim.
When I called Hydroforce to let them know I wouldn't be using insurance, I was encouraged to submit a larger invoice to my insurance company. I refused and asked for a bill for the actual work performed.
They sent me a $953 invoice with no itemization and my name spelled incorrectly. They also pushed for unnecessary demolition, claiming mold concerns. I later had an independent inspection confirming there was no mold.
Their equipment sat in my living room for three days because they "had no one available" to retrieve it -- yet they charged me for those days.
After trying multiple times to negotiate (I offered $550 for roughly one hour of water extraction), they instead threatened legal action and sent a Notice of Intent to Lien on my property. I filed a BBB complaint, and only then did they generate a newly itemized invoice nearly two months after the incident.
This has been an extremely stressful situation. I would not recommend this company based on my experience. read more
