Jonathan and his whole team were fantastic. We had a roof leak that caused extensive mold damage…read morethat required a full remediation of our attic and 2nd floor. Throughout the process, other house problems arose due to the work of the previous owner. JSMM fixed everything in a cost-effective and timely manner as a partner in the whole process. They cared that our house was put back better than it was before and not only did it show, but they completely succeeded. I would recommend JSMM to anyone.

JSMM helped me build my dream home! Of all the bids I received, they came in at the lowest and were…read moreflexible to work with my bank. Unlike many other contractors who told me "No, we don't work with a bank," JSMM was very easy to work with. Once permits were approved, they started demo right away! Like most renovation projects, unexpected surprises came up and JSMM solved the problem while working within my budget. I could not be happier with the final result. It has everything a modern home needs these days. I will definitely work with JSMM on any future projects I have.

I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

Avoid to save your sanity. Dreadful experience throughout a long drawn out rebuild. The mitigation…read moreteam was acceptable but the rebuild team was an utter disgrace. Never ever again.

Restoration Associates Corp is a company recommended by my homeowner's insurance. I recently…read moreexperienced a flood in my basement due to the negligence of my homeowner warranty company (whole other story). Upon my initial contact by the owner Tom Nesbitt, I was confident that his company would do the job & do it right. After agreeing to allow them to do the removal of the damage, I was given a representative by the name of Theodore. He doesn't want to be referred to as Theo because of a law suit that the company had been involved in (his words, not mine). Throughout the process of removing the damage dry wall and drying up the water everything went well. The process started on Oct 20, 2025, the last fan was removed by Nov 10. As the process was being handled by Restoration Association Corp (RAC), I had confidence that this was an honest company and they would do right by me in restoring my home back to the way it was before the flood if not better. Unfortunately, that wasn't the case. Upon completion of removing the water and damaged dry wall from the basement there was a few days when I didn't hear from Theodore. When I reached out to him to inquire the next steps, he said to me, 'unfortunately Nene this may take two weeks to two months. I asked why and he said 1, we are waiting on payment from your insurance company to cover the work we've done and 2, to see what they are paying for. I explained to Theodore that the payment has already been issued to your third party company West Hill Global Inc. in the amount of over $20K. He said he had no knowledge of the payment. I said well my insurance company as sent documents to me stating that the payment was issued, received and cleared. He then asked to me to I send him a copy of that document. I said to him that I could not do that because it had my personal information on it. The next thing out of his mouth was 'I can get my guys out to your place today to start putting up the drywall (11/18). I told him I was not going to be home for them to start the work and that we have not agreed on the work and a contract hasn't been signed. His response was so you are saying no. I said, yes I am saying no to your guys coming into my home to start working. He said we'll wait on the documents from the insurance company. After that day no contact from RAC, until I reached out to them to asked what was the hold up on getting my house back in order. That's when he said they needed the document from the insurance company to say what they are going to cover. I said they are covering all the work to be completed inside my home, the debris to be removed from my backyard, the replacement of the platform, and the carpet on the stairs. He said he doesn't have that. I said can you please have someone come into my house to provide me a written estimate of what you are charging me to restore my basement and that's when he said your "deductible is your estimate". RAC, actually wanted to start work in my home without a written estimate; even after providing me the State of Illinois pamphlet stated that a written estimate is the first thing to ask for (see attached). When I requested a written estimate Theodore stated to me and I will quote him 'your deductible is your estimate'. I was confused at first, then he said send me a copy of the documents sent to you by your insurance company and I will send you a quote. I told him the insurance adjuster needed to see written estimate to make sure everything within your estimate was listed correctly. Then he emailed me a quote/proposal with no dates and no dollar amounts and wanted me to approve it. We went back & forth several times until I said forget and ended the call. At the end of that call I reached out to the owner, Tom to explain to him the conversation I'd just had with his employee, Theodore and before I could finish he said to me 'we are no longer interested in the job'. I said that's fine and ended the call. You can imagine my frustration with this company RAC and the process of their handling of customers that finds themselves in a situation like I mine. I thank the Lord for providing me with the knowledge of knowing when someone is trying to take advantage of you. This company has completely ruined my basement some of the destruction I feel was unnecessary. However, I think it was all so they can pad the invoice to my insurance company and then turn around and stick me with an outrageous amount to restore my basement. My last comment is stay away from Restoration Association Corp (RAC) they will try to rip you off if you are not wise. Don't be fooled by slick talk and the so called kindness they portray, they are not honest nor are they trustworthy.

Had ceiling damage caused by severe winds and water leakage causing Mold and structural concerns…read more Restoration responded same day as advised and immediately set up containment in area and covered roof damaged area and did perform mold testing. ... and they did work closely with our insurance carrier to be certain there were no delays and confirmed all coverages. Repairs were begun next day and completed within 4-5 days including ceiling, walls, electrical, painting, and total 'clean-up' Their workers were clean and thorough and did explain all procedures to our satisfation. Highly recommend these guys Gianni Florio Marshall, Naperville

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

I had damage sustained to my property due to high winds. He was recommended by the public…read moreinsurance adjuster I hired. He did the mitigation for the water damage. Threw out 20+ bags of debris in my backyard. The insurance did not make payment until 4 months later. I gave him his cut of $19000 which he came immediately to pick up the check. He threw out the debris 1 month later. The debris attracted many rats in my backyard, and my lawn was destroyed. I kindly asked Kevin to fix my lawn. He said he would. This was back in June of 2024. I called him multiple times, he would no longer answer or return my calls. It is May 2026 and my lawn still has not gotten repaired. Kevin fix my lawn now!

Kevin was very Professional, him and his crew did a excellent job in my attic at a affordable price!read more

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

Castino did an amazing job repairing water damage on our plaster ceilings & walls. Alberto came…read moreout, explained the process, and let us know we would need to be out of the house during the repairs due to all the dust, fumes & the need to cover much of the furniture in the house to protect it. Alberto & his team were on time, they finished before the estimated date of completion, and the ceilings and walls looked brand new when they were done. They also painstakenly protected all our furniture and belongings, and put all the furniture back in place exactly where it had originally been prior to the project. They left our home spick-n-span and much improved.

Covid safe. Fantastic response and service. Had foundation crack and minor water carpet damage. In…read morethree days they cleaned up and removed carpet and underlayment, epoxy polymer injected into crack to seal it, drywall and paint. I'm now waiting for Empire carpet to finish.

Gene S. Our experience with Tri Pro to fix our mailbox was…read moreoutstanding. Dave thoroughly explained what the problem was and how they would be able to fix it. Within 1 week Dave came out with his crew and did a wonderful job. They also cleaned up very nicely. The cost was very reasonable.

If you want professionals to work on your bricks on your chimney, it's Hi Pro. Dave ( Master mason)…read morewent through his estimate which was detailed and fair. The job itself creates a mess with mortar dust but they cleaned up the work site and the job came out just we promised. I'd recommend these guys to anyone. You want professionals to work on this project and the results exceeded expectations.