Hydrant pet Hotel treated Kronk with such love and he enjoyed being there. The team was sweet and very professional. Would highly recommend! read more

Hydrant Pet Hotel - Kronk ready for playtime! - Pet Groomers Near Me - Costa Mesa, California

Omg!!! Hydrant Pet Hotel ! BEST DOGGIE DAYCARE EVER!!! Brooke and Megan are the best! I walk in and the facility smells amazing!!! It's not like other doggie daycare or veterinary hospitals that smell. I ask for a tour and they have a SPLASH PAD for the doggies !!! I brought my pup Captain for his first day ( which is FREE!! ) and he did not want to leave the fun! The employees were telling me how he would be in splash pad for hours. This place is super cute and affordable! This hotel is perfect !! read more

See all

Clean, wonderful place and Employees are great. My pets come home and crash from playing with others., Happy pets and the bath service before pick- up is awesome. I recommend to all my friends read more

Happy Yippee Doggies Relaxing Affection Nonstop Tenderness Absolutely the best second home for our four legged fur buddies.. read more

We have been taking our dogs to The Hydrant for over 5 years and are extremely pleased with their staff, facility, and service!! Our dogs are always thrilled to to go there for boarding or a play day! When we pick them up they come home happy and exhausted. We highly recommend The Hydrant for all your puppies and older dogs!! read more

We are so thankful for Hydrant Pet Hotel! It is literally a savior for our young golden retriever. She absolutely loves going there, the staff is great, and they offer everything you could want to keep your pup entertained. She goes ti day care at least once a week and always comes home happy and exhausted which is great for her cause they're such an energetic breed. We always know she's safe and going to have a blast on the splash pad and with her other friends. We've also used their bathing services and boarded her and are impressed with both services as well as the ease of which you can communicate with them while your dog is in their care. We also appreciate that Hydrant isn't one of the larger day cares and they are regiment about confirming all pups have their vaccines so Casey has yet to get an illness from daycare as you commonly hear stories about from other places. We don't Ave enough good things to say! read more

My pup loves to go and play at Hydrant.....it's so clean and nice! The employees are so attentive and engaging. Everyone and their fur baby would be missing out on a wonderful experience if they don't try it! read more

Hydrant Pet Hotel is a godsend. We tried other spots, but our dogs are particular and get overwhelmed at other daycare/boarding locations. The staff at Hydrant is second to none, and they truly care about our pups. Our pups have never been happier, and we are truly grateful to everyone at Hydrant! read more

I LOVE coming here. I play so much and I'm always excited to see all my friends. The staff are also super friendly and welcoming. I did stay one time overnight a couple nights, too, and they kept me safe and fed. Come play with me! Ruff Ruff! --Sierra read more

Well as we suspected, the injury to Winston was as a result Of being over exercised which caused Winston to need Bilateral Shoulder surgery today. The Total with all medicines and surgery is now $5400!!! This was absolutely preventable and Hydrant Hotel still hasn't offered a solution or checked to see how Winstons health is as of today. I am attaching his surgery bill from Veterinary Surgical Specialist s with this updated review of The Hydrant Pet Hotel. Good luck telling the surgeon that this was caused from improper diet. read more

See all

This business saved us when we were backed into an untenable situation, with our cats. They worked with us and have taken care of our babies so well. If you ever need a place for your pets to stay this business is definitely it. 10 out of 10 would recommend. read more

My wife and I really wanted to like Hydrant. The facility was clean, the play area nice, and the staff friendly. It would turn out, our trust was misplaced with Hydrant and, despite the nice appearance, the care received bordered on negligence. As our puppy was only 7 months old, and this his first boarding experience, we decided to get him acclimated through a few visits before a one week stay. We went through the initial temperament assessment and two daycare visits before leaving him at Hydrant for a one-night as a lead up. When we dropped him off for his stay things didn't seem the same as prior visits. We asked for a quick tour as we were promised previously but the girl behind the counter said she couldn't as the owners were not there and they were short staffed. We should have seen the red flag but given past good experiences didn't think much of it. About 3 hours after we left, we received a call from the staff saying that our puppy had been playing rough with another dog and got a scratch on his nose. We were told it wasn't a big deal, he wasn't bleeding, and they just wanted to make sure they exercised "full disclosure." A few minutes later we called back asking for a picture and were shocked when the email came through. The email stated "he didn't bleed really" but the picture showed several deep gashes on his nose that clearly did. We called back again and were told "oh, yeah, he got into a scuffle." In a matter of a couple of hours over three discussions with different employees at Hydrant the story went from "a little scratch" and "playing rough" to deep gashes and a "scuffle." We asked to speak to the owners ASAP and were promised they would contact us that night. Given the situation you would've thought they would quickly call but we didn't end up hearing from them until the next day. Had my wife and I not been out of town we would have hurried to pick him up that night. We ended up constantly checking in on him through the camera in his room instead of enjoying our weekend. From what we saw on the footage, he was left in his room by himself much of the afternoon and evening. That night he also got little sleep and paced to the sounds of loud classical music playing in the facility and other dogs crying and barking. The next day when we picked him up we were met by one of the owners. We then finally got the actual story of what happened and realized how much we had been lied to over the last 24 hours. The truth was that our puppy was attacked as soon as he entered the play area when we dropped him off and we were not notified until hours later so the staff could review the video footage from the play yard and get their story together. The owner seemed somewhat remorseful but it wasn't clear that anything we said really sank in. We were at least comped the night and refunded our deposit for the future reservation but that didn't quite make up for the ensuing veterinary visit, the hassle of having to find last minute accommodations for holiday boarding, and the lasting scars our puppy would have. Perhaps the owners do care about their business but their staff clearly does not and they seem accustomed to lying to and misleading clientele. With every discussion we had they also seemed to point a finger at our puppy as if he was to blame for what happened. A 7 month old Lab with not a mean bone in his body, who was left with gashes and bite wounds, was at fault for being attacked? Perhaps better temperament screening, better supervision in the play areas, a better staffing plan, or a multitude of other preventative measures instead. We also found out that the dog that attacked our puppy underwent $6000 dollars in behavioral training and "has come a long way." How was a dog that needed $6000 in training allowed to mingle with a pack of dogs that includes puppies on a day that the facility was admittedly understaffed? To add insult to injury, we received a text from one of the staff members a couple of days later asking about our puppy's condition and were told that most Lab owners are happy when their dogs are so exhausted and that our puppy was actually smiling the entire time he was at Hydrant. Never did this employee acknowledge the attack he sustained or the veterinarian visit he needed or the antibiotics he was prescribed to prevent infection of his gashes and bite wounds. The staff member only seemed to want to dismiss what was clearly a traumatic experience for our dog and for us. We understand things happen. Dogs, no matter how sweet and loving, are animals and these incidents can happen. What is inexcusable, however, is how the staff was negligent, lied, mislead us, and tried to diminish what happened. It's a shame that a business would operate like this especially one that takes care of people's four-legged family members. We caution anyone that is considering putting their trust in Hydrant and certainly would never make that mistake again ourselves. read more

Hydrant Pet Hotel - The gashes left on our puppy's nose after he was attacked by another dog at Hydrant. - Pet Groomers Near Me - Costa Mesa, California

I would give Hydrant Pet Hotel 10 stars if I could! My sweet lab puppy Hank was born with a rare condition that requires high maintenance feeding and medicines. Rather than blowing me off like other places that just said NO, Stacy spent a long time on the phone with me and came up with creative solutions for handling his needs while he boarded there. She and Lindsey and Sadie gave him so much love and managed all the feeding requirements, medications, and snuggles. He loves it there and I will be back OFTEN! Love to Hydrant and the entire staff! read more

This review is long overdue! Thank you Hydrant team for taking such good care of Chanel and giving us peace of mind when we travel. From the owners to their team... Hydrant is the best Pet Hotel that Chanel has ever been to (and we have moved to and from a lot of cities). I never felt comfortable leaving Chanel at a day care/pet hotel that did not have a live stream camera where I could see what Chanel was up to until I found Hydrant. I don't event think twice about what Chanel is up to while she's at Hydrant because I know she's having all of the fun with all of her furry friends. From the moment I met Brooke and Megan, I knew that Chanel would be in good hands. When you see how loving and passionate this team is you will feel the same. This team LOVES DOGS!! The staff greets Chanel by name when I drop her off and they have this magical touch with her that I have never seen. Chanel is excited to go and always comes back with a doggy hangover from playing so hard! PLUS their Instagram stories are so loving... they always put a smile on our faces. You can tell the dogs are having a blast! Hydrant is dog heaven with tennis balls galore! Plus, I love that Chanel gets so much outdoor time in the sun. This place is a GEM! The owners and staff are honest, experienced and genuine. We truly TRUST them with our best friend (which says a lot) and highly recommend their services if you are looking for day care or boarding. Chanel does too! read more

Hydrant Pet Hotel - Pet Groomers Near Me - Costa Mesa, California

See all

Pretty much as good as it gets for a place to board your cat or dog. Caring, professional staff and a solid online booking system for managing your pets' stays and services. read more

We appreciated the great care provided for our dog. They keep a clean & friendly environment.

I feel blessed to have found Brooke and Megan even before they opened the Hydrant Pet Hotel. I started taking my dog (Jee) to them when they were just dog sitting/boarding out of their home. I was already super impressed by the setup they had at their house, so you can imagine how blown away I was when they first opened Hydrant. Owners - I knew immediately after our first "meet and greet" that Brooke and Megan would be Jee's forever sitters. They are knowledgable, caring, professional, LOVE dogs, and honestly - just really amazing, humble, and fun spirited people. The type of people you wouldn't mind hanging out with outside of Hydrant, and honestly that is everythinggggg! Before finding Brooke and Megan, I looked at one other place (Paws Chateau), and my dog quickly tried to run the other way as soon as we entered the facility. The guy that greeted us wasn't very welcoming, and this was a huge deciding factor for me. Jee is a 70 pound Bullmatian, and she is very easily frightened. Brooke and Megan are so inviting, and the energy they have calmed my very anxious dog right away. Jee felt comfortable as soon as we walked into their space, and I was at ease knowing I didn't have to look any farther for dog sitting/boarding anymore. Staff - Everyone I have met so far at the Hydrant have been super nice, helpful, and always professional. They all know Jee by name (I wish I knew all of theirs), and they always ensure to go over her special feeding/meds plan with me before I drop her off. I love that they pay close attention to Jee since they know she has mild social anxiety around super hyper dogs, and if anything were to happen, I know they would call me immediately to let me know. They are honest about everything, and because I know Brooke and Megan are on top of it, I never feel that I need to pay for photos or videos (but they do have it available and I used to constantly ask for photos and videos, so I know how that goes). I can confidently say that I trust that the staff have everything under control. Facility - The place itself is AMAZING! It is so cool that I wouldn't mind spending a weekend there myself. The aesthetics of the facility is modern, fun, trendy, and most importantly CLEAN. I can always trust a place if they take pride in their facility and up-keeping. Not to mention, the suites are comfy and plush, the mini waterpark and play area looks like doggie heaven, and in the winter they keep the heater on so the pups don't freeze over. If you're curious about if they separate big and small dogs, they do. They also take a temperament test before your stay to ensure your dog vibes well and is comfortable. They will not be afraid to decline service to you if your dog can't play nice with others (always a plus for safety measures). Salon - I always book an exit bath and grooming session for Jee, just so she comes home clean and fresh. They always time it perfectly and give her a bath right before I pick her up. It's so convenient because then I don't have to worry about her smelling from all the fun she had while I was away. Jee usually hates baths and is very scared of the dryer, but the groomers are always so gentle and nice to her, that there is never a problem. Side note pros - 1. They have staff working at all hours of the day and night 2. They washed and dried Jee's personal blanket before giving it back to me (I didn't even ask them to do that). 3. They are trained on how to use shock collars if your dog needs one 4. They sell food, accessories, and other cute stuff 5. They always update me while I'm away with even the smallest information just to keep me informed 6. The groomer noticed Jee needed a nail trim, and did it for free once 7. GREAT CUSTOMER SERVICE! Side note cons - 1. NONE In conclusion, I now have a new puppy, and when Axl is old enough to stay at Hydrant, I will definitely be taking him with Jee. I cannot wait to introduce him to everyone. So if you're looking for a credible dog sitter/boarding place, your search ends here. I can PROMISE you that!! read more

See all

Just picked up our 13 year old baby girl Tuxi from her first ever slumber party at Hydrant Pet Hotel and she's unusually relaxed and content. This sweet girl is extremely timid, she's usually found under a bed or behind the clothes dryer when anyone visits. Today she seems to have a new found confidence and happy attitude. I'm so glad we found you Hydrant Pet Hotel, thanks for everything. read more

See all

We dropped off our puppy at Hydrant, friend time I ever boarded a dog so we were hesitant. The staff we very nice and you know they are dog lovers! The facility is very cool, my puppy was exhausted because she has so much fun playing with other dogs. I think it's great for dogs to have a social experience like this and I would encourage it early, a happy dog is a happy life! read more

**DONT BRING YOUR CAT HERE!!!**Brought my 15 year old indoor cat here for 4 days & from the very beginning I should have listened to my gut! I asked to go back and see where my cat would be staying and was told only on Mondays, fine Monday I drove by and was told "sorry only in the am of Mondays" that was the first red flag but I listened to them and trusted them anyway. During my mini vacation my daughter messaged them asking for a photo, and never did they respond back to her, I texted and was told they would update their Instagram with my cats photo soon. NEVER HAPPENED. I arrived to pick up my cat, when they finally brought her to me in the cat carrier, I was SHOCKED by the smell of urine she was sitting in. I asked the lady "has she been in this carrier ALL 4 days!" She said no. MY POOR cat! My cat smelled soo bad I couldn't help but come home and bath her quickly and wash her blankets and carrier. Now my car smells of cat urine & needs to be detailed to get that out urine smell professionally. This business does NOT CARE ABOUT CATS & only caters to dogs, ( no matter what they say) my heart is broken for what my cat went through & is traumatized by the whole experience! Nice pictures on your website maybe be honest and allow people to see where their animals are kept! #shadybusiness read more

After debating over and over on if I should write this review, I feel like I need to. I feel like pet owners should be aware of these things before bringing their dogs here.. We have never boarded our dog before - usually friends watch him but they weren't available so we looked around for a pet hotel where dogs have their own rooms. We came across Hydrant via google search. it looked modern, new, and like there weren't too many dogs running around everywhere. It looked promising. We took him for his temperament test - went fine. We watched him through the window while our small dog was with big dogs - getting trampled by 2 huge great danes. We requested the small dog area, but they were pretty insistent he be with large dogs. We gave it a shot even though we knew he's not comfortable with large dogs. A few days later, I went to drop him off to try daycare for the first time before leaving him to board there. I wanted him to get used to the staff and facility before leaving him there for a weekend. Here's where it all went wrong.. When I arrived and was getting out of the car, I could hear a staff member SCREAMING at the dogs. Not in a "stop being rough" or "no biting" type of way, but I heard a male voice yelling loudly "SHUT UP. SHUT UP!!!!!! SHUT UP!! STOP BARKING! SHUT UP!!!!!!!!" This made me extremely uncomfortable. I almost didn't want to drop him off. But, I gave them the benefit of the doubt and dropped him anyway. Upon picking up him a few hours later, the girl at the desk told me "he never drank water once today.. so he's probably thirsty" ... okay... bad start.. My dog is a flat nose breed and it was 92 degrees all day.. No one pulled him aside and gave him water? I'm sure there is a bowl out there.. but being a new dog there and not knowing the ropes, he probably didn't know where it was. When he came out, he was absolutely dying. Legs shaking, dying of thirst, drank the entire bowl in the lobby then threw up right there in the lobby. He goes to another daycare a few days a week and had never been this winded and dehydrated ever before. When I left, I heard a female screaming at the dogs... AGAIN. Same thing, except this time a girl. "SHUT UP!!!! STOP BARKING. SHUTUP. SHUT. UP." So, since i heard this happen twice - one can only think that this must happen every day. I brought it up to the employee in the lobby and asked for the owner. owner wasn't there. I explained everything about the screaming to the employee and she didn't look surprised at all. She told me she would tell the owner. I asked her to please have the owner call me. Did she? Never. I also texted their number that they had texted me from before and asked the owner Megan to call me. She never did. I'm sure employees deleted the text message and never told her to call me. After all, they don't want to get in trouble for yelling at the dogs the way they do. Also, they don't have cameras. This is unsettling too, especially now that I have heard multiple employees screaming at the dogs. Never taking my dog here. Ever. read more

Absolutely wonderful. The owners enable their staff, & are willing to work with you. The owners & staff are communicative and encouraging. Our shy girl came back more confident after her first play date. Our boy needs an outlet for friends. It's so nice to have an avenue for them outside of the park & our home which gets boring for them, even with a wrap around yard. P.S. We love their products & personal approach with their pets' diets. Nice match for us! read more

We love Hydrant Pet Hotel for both daycare and boarding. Recently, my partner had a health scare and had to be hospitalized and Hydrant Pet Hotel was so helpful with the last minute booking. (Thankfully, we're always up-to-date on vaccines.) We'll be long-term clients! read more

Best ever....Spencer is such a terrific proprietor and he takes amazing care of our 2 basset hounds...they love going there.

If you're looking for a dog daycare or dog boarding place, your search ends here. You honestly can't get better than Hydrant Pet Hotel...it is the REAL deal! Seriously the nicest staff, the cleanest location, great set up, and awesome experience for any dog. Megan & Brooke definitely know what they are doing! Their decor is adorable in their front lobby and they even carry Nature's Select Grain Free Pet Food so yeah it's a total win. Check this place out for yourself to see what a dog daycare should be! read more

See all

Love love love this place for my pup! She's extra tiny and loves hanging out with the owners dog Jill. The facility is super clean and the staff is always so friendly. The private suites are perfect for my pup! read more

Hydrant Pet Hotel - Heading to Hydrant with my baby! - Pet Groomers Near Me - Costa Mesa, California

I found this pet hotel after Petsmart just called me two days prior my departure of an overseas trip saying they are all booked even though I have secured a reservation on their website. It turns out a wonder experience. This pet hotel is way way much better than Petsmart's pet hotel (where I normally put my dog during my vacation). The staff and owner are nice and the place is just like a resort hotel for the pets. I am glad I found this pet hotel and I will definitely board my dog here next time when I need to travel! read more

Hydrant Pet Hotel is honestly the only place we are so confident that our sweet dog is being cared for as much as she would be in our own home. She always has so much fun and is absolutely exhausted when we pick her up (which in itself is worth the money). I also wanna point out that it always smells incredible in there and it makes the animals who stay there also smell incredible. So thankful for the care and cleanliness of this place!! read more

I am so happy we found Hydrant Pet Hotel. The owners put so much heart and soul into creating a space where they would take their own pets...and they do! I truly have to drag my dog home after daycare. And I have the video to prove it. Hydrant has been a real lifesaver with our 8 month old puppy. We weren't prepared to trust his care to just anyone. It's great to know that the owners ensure that all dogs pass a personality assessment before joining. So you know your dog isn't being placed with other dogs that haven't been socialized. They keep the honest communication flowing, even when our little rascal isn't an A student, which we appreciate. Thanks so much Megan and Brooke for being great business owners! read more

My cat had her little vacation here :) beautiful, clean facility that had a special area for cats. Made me jealous of her lol Booking process is easy and reasonably priced! read more

See all

This was 2nd time we boarded our 12 year old (young) Wheaten Terrier with Hydrant while traveling for several weeks. As before, their staff and dedicated service for our dog was outstanding. They (in particular the GM, Stacey) helped assure that our little girl was monitored regularly. With some finicky eating tendencies and some anxiety while being boarded, Hydrant's staff went the extra mile to make sure she was getting the proper nutrition and care. That along with the all appreciated doggy hugs! We travel with confidence boarding our dog at Hydrant. Their team and facility is great! read more

The Hydrant Pet Hotel lovelies turned our super-anxious, in general, and to-attend, rescue into a beggar for regularly scheduled play days and extended stays there! She comes home happy and somehow smelling delish even on days with no bath. Not only that, they boarded our giant grumpy cat, read his mixed messages, and showed him all the love he needed to come home happy. We know because he punishes us if he is not happy! We loved the photos with Santa and the fabulous celebration event we attended too. I could never have imagined such a special place for our furries. read more

The Hydrant Pet Hotel is THE BEST PLACE for daycare and boarding. The facility is clean, the staff is amazing and the flexibility is much appreciated. They not only know our dog by name, they know her demeanor and her individual personality :) There have been a couple of times our dog has boarded there for 8-10 days and the staff can still provide us with any details we request. They run through a thorough a detailed checklist when she's being dropped off for boarding: feeding times per day, amount of food, any medications, treats, and anything else they may need to know for the stay. When I needed a friend to pick her up for me, a staff member called me to make sure that it was okay prior to releasing her and asked to see my friend's driver's license--AMAZING. I have referred at least five friends to the Hydrant. All of them are impressed with the processes and care that their dogs have experienced! Our community is lucky to have a place like the Hydrant Pet Hotel. Megan and Brooke take great pride in their business; they provide an organized, playful and safe place for our dog and we are so grateful. read more

Never actually got to board our dogs here because when I called ( for the 4th time ) and finally got an answer from the front desk I could barely hear the girl talking. She was clearly frustrated because there were dogs barking very loudly in the background and probably couldn't hear me either?? She paused several times and said "I'm sorry what?!" So I tried to clarify the questions that I had and she immediately became very snappy and unprofessional with me. I responded by saying " I'm sorry I think you misunderstood my question I know there's dogs barking but I'm just trying to get answers because I had issues reaching you guys" then I received a text saying we should find somewhere else to board our dogs because of our interaction. Ultimately this is just super unprofessional and by the sounds of it they may already have their hands full with other pets so I'd take your pups elsewhere. read more

Hydrant Pet Hotel - My response - Pet Groomers Near Me - Costa Mesa, California

See all

I have a Shiba, a very independent one, not many facilities can handle him except Hydrant. He's very happy every time we pick him up. A big smile is every parent wants to see. Love it! read more

I brought my two min pins in and I love that they use ecollar training. My two min pins need socialization and they are giving that to my dogs.the owners are super friendly and I love their business ideas! The place is super clean and I love that you show up and there is not even a bark to be heard. I know that means that my dogs are being watched and getting their needs meant. Good jog to all the staff! Lucie read more

3/25/18: My strong-personality Schipperke just got back from her overnight at the H P Hotel. As expected, it was a great stay! The facility is clean and just setup really well. She smells and looks great as she was given an "exit bath" - what a great service! What stands out is that my dog is happily exhausted. When we arrived, all of the dogs were passed out mid afternoon. We were told the dogs played super hard earlier in the day. I have taken my pup to prior facilities and the dogs seem bored. Today, the dogs tried to greet us but were generally tired. It is refreshing to see that they really take great care of their doggy guests! read more

My dog Bogie had never spent the night with anyone but family. He's my child so naturally I was apprehensive. The staff at the Hydrant Hotel were so compassionate and understanding of this from the start. Bogie stayed for four days in the Bronze suite, got a great bath, tons of play time and came home content and happy to be home but tired from ALL THE FUN! Cannot say enough nice things about this Boarding and Daycare service. They posted great pics of my little one during his stay and were prompt to respond to my texts checking in on BOGIE! Love the Hydrant Hotel. Won't ever take him anywhere else. read more

Be aware if you choose Hydrant Pet Hotel to board, they will not accept your pets in an emergency situation. I went through the process of getting my 3 dogs registered and temperament tested there, and had boarded 2 of them with Hydrant with no issues in July 2021. Today I contacted Hydrant to board my dogs because I need to travel out of state unexpectedly to attend a funeral. I was told they do not accept pets for emergency situations, and also told since my pets had not come for doggie daycare recently, they could not accept them. As a result, one of my family members will have to stay at home and miss the funeral. I spent considerable time touring this facility. I was never told they had to come to doggie daycare and was never told they would not board them in an emergency. If your boarder can't help you in an emergency, do you really want to rely on them to care for your pets? read more

I was underwhelmed with Hydrant. I boarded my cat for the first time ever, and therefore obviously for the first time at hydrant. When I dropped him off, they whisked him away to the back. I was not able to see the facility or where he was going to call home for the next 4 nights. They mentioned that if he got along with the other cats that he could roam around and play with them. After two days with no word on how he was doing, no photo updates, nothing - I gave them a ring to see how he was doing. The receptionist was clearly not pleased with my call and after holding for a few minutes, I was told that he is "fine. Sleeping in his cat condo". I would have expected just a bit more information from the facility. I would think they would understand that our pets are an extension of our family and leaving them in a strange place for 4 nights, warrants just a brief recap on how things went. Can't say I would recommend. Not that it was bad, but they also didn't provide anything worth a recommendation. read more