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    Hyde Park Property Management

    1.8 (93 reviews)
    Closed 10:00 am - 6:00 pm

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    Recommended Reviews - Hyde Park Property Management

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    Roach
    Ariel P.

    If you have the chance, please choose any place but here! During our tour, we thought this would be an amazing place to live.. it is NOT! I should have read the reviews before signing the lease! I definitely wouldn't recommend this company to even my worse enemy and if I could leave 0 stars, I would. The complex (5345 S Harper) is infested with roaches, from the first floor to the fourth and management does not have a plan in place to address this issue. For a complex who has so many roaches, you would think they'd send pest control every week or two but no! During our move-in, the elevator did not work (AT ALL) so we had to hug and tug all of our heavy furniture up the stairs. The tour guide informed us it wasn't a usual issue; after being moved in for a week, residents came together to fight against HPPM because the issue had been happening for months before we moved in. Please keep in mind, it wasn't until residents had taken further action and spoke with a union representative, that HPPM took action. Packages are stolen constantly, sometimes they are even opened and left in the lobby, which I will admit they warn you about when moving in. Often times, the lobby door doesn't close all the way, so anyone can walk in, which is why I believe packages are often stolen. Another issue, while you're looking and speaking with the agents, they will include in the list of properties that you get a 'monthly cap' for utilities. However, I believe they do not understand what a monthly cap is. A monthly utility cap is the amount of money your property will cover per month in utilities, in which, once you go over this cap you then have to pay. You do not receive a monthly cap for utilities here! You have to pay them to pay the utilities on top of the rent payments. They have no rebranded under the name "Ivy Residences" which I believe is just to cover the lawsuit they faced last month for violating Chicago landlord and tenant ordinances. Please find a better place to live. I'm literally counting down the days to get out of this h*ll hole!! *I have attached just a few pictures of some of the roaches we've found in the apartment.

    Paint from bathtub is chipping.
    Jade H.

    Still making a mess with the move out situation. It would make a lot of sense to just add additional garbage cans during this time.

    reviews from previous employees

    DO NOT EVER RENT FROM THIS COMPANY!!! COMPLETELY FRAUDULENT BUSINESS WITH PREDATORY TACTICS Just look at their (overall 1-star) reviews at BBB (non-profit organization devoted to advancing marketplace trust): https://www.bbb.org/us/il/chicago/profile/apartments/hyde-park-property-management-0654-90028034/customer-reviews For a bit of background on my situation, I rented at HPPM for about a year back when I was a student at UofC. I was rushed into making a rental decision as my dorm spot on campus was pulled last minute due to some admin problems, so I didn't have time to research property managers. Throughout my time there, management was completely fraudulent and negligent. On top of all the issues with maintenance and fees (that plenty of other reviews have described in further detail), they employ predatory tactics on unsuspecting tenants. HPPM charged me with a few thousand dollars of move-out fees that were completely fabricated. I never missed a single rent payment, never violated any lease clauses, and kept the property in excellent condition. I followed their move out procedures and coordinated with their team by telling them I wasn't renewing the lease and turned in my keys in time. However, they went straight to debt collections to try and collect their fraudulent charge. The fact that they went straight to a collections without any prior notice reinforces the fact that they never had any intention to properly collect the debt, but rather to enforce their typical scams via intimidation. Have spoken with many other college students who rented with HPPM who also said the company had threatened their credit on multiple occasions. For me, they actually screwed over my credit just to squeeze out a bit more money from an unsuspecting tenant. I REPEAT, DO NOT EVER RENT WITH THIS WORTHLESS BUSINESS.

    Bed after flooding from vacant apartment

    Out apartment was flooded due to leaking from a vacant apartment upstairs. I was told that the flooding came from a pipe burst (the building is always quite warm, so I'm not sure why that would happen), then told that they weren't sure... who knows what actually happened. The flooding happened on Wednesday, after that someone came in and took pictures. The communication has been horrible. As far as management companies go, I think this is probably in the bottom 1/2%. The advice that I would give is if you want to have advice, what I would say is avoid HPPM at all costs. You will probably get treated better sleeping under the bridge than staying in one of these apartments.

    Package theft at 5110 S Kenwood. Hopefully management improves their security system by actually putting in some sort of security system...
    Shelby G.

    I have lived with HPPM for about a year and a half now and would caution other prospective renters. None of their buildings have security systems or package acceptance receptacles, unless you consider packages sat in plain site on tables and couches for anyone's taking a "package receptacle." Lack of security (as in zero security systems) invites outside guests to enter claiming to be with "cleaning" or "maintenance". No door attendants like the MAC buildings all off. The 5110 s Kenwood building has experienced numerous issues with package theft and solicitors in the common areas, including hallways. Find a property management company that provides adequate security. If security does not improve I will be moving back to a MAC building. If your safety is important to you, you'll be fine paying $100 extra a month for a door person to ensure your safety and no stolen packages as well as a well maintained, cockroach free building. Updated 10/3/2019: residents pay a monthly gas fee through the online portal. The property management evidently does not in turn pay the gas bill as the gas company has left a notice regarding unpaid bills and that the gas will be shut off.

    Hyde Park Property Management is the absolute worst! I am a current resident. My apartment is overrun with mice. It took 6 weeks to get a response to my first report of mice. They charge a lot of fees. They claim there is a cap to these fees, and state as much in the lease, but they do not honor the cap amount, and charge in excess of this. If you can, live anywhere else! I will have the misfortune of living in one of their properties for the remainder of my lease. Don't make the same mistake I did! The photos are of the poison packets their pest control company tossed behind the oven in the unit that have melted to the oven. ETA: I understand that it is important to the media image of HPPM to appear to be responsive, but I assure you, I have contacted them about these issues regularly and often.

    I hope my photos provide you with the best idea of who Hyde Park Property Management is as a company. Also, feel free to check out the "unrecommended reviews." As that also shed light on this company. I don't need justification. So if anyone responds to this, understand that the photos speak for themselves & the public can see that your responses on YELP, are simply just that- responses on yelp. No action.

    Roaches
    Larry C.

    I can't wait to write this review, I have to take my time later today or tomorrow and go through all the "very detailed" interactions, experiences, emails sent and received, screenshots, notes, and pictures. I'm a extremely detailed person by nature and professions; and I'm also a man who values morals; not saying that makes me better or more believable than anyone else, but saying that I now feel a responsibility to share my experience with any prospective tenants who may be interested in it. I will show everything I have collected, explain it fully, and let anyone interested come to their own conclusions. And since I have to put a rating and don't want to influence anyone way or another, just present facts that you will se cannot make up; I'll just put this rate this in the middle with 3 stars....update 3/22 3:04 am. I have a video killing 3 roaches on my counter, disgusting!

    Unit wall on move in day!

    Terrible renting company! I moved in to my unit at the beginning of this month, to find a damaged kitchen wall with debris all over the floor. The issue was not promptly addressed, I was repeatedly put off by the people at the company until I walked in to their office in person. Even now, a whole two weeks after my move in date, repair work is ongoing in my unit. I have also not been compensated in any way, even though the unit was obviously not move in ready/nobody had done a walk through before giving me the keys. Other than this wall issue, the unit bathroom has no ventilation system, I was never given a key to the upper lock in my front door and the bathroom door had significant damage at the bottom. When I did the apartment walk through a few months before, I was told the apartment would be made move in ready and cleaned and painted, but it was obvious on move in this was not the case. I am already regretting my decision to sign a lease with this company.

    Damaged door
    Lindsey M.

    This is BY FAR the worst apt I've dealt with. They use college students and transplants (ppl that need money) and have them sell a lie with a smile. They told us the unit would cleaned and touched up before move in. They weren't. They brag about "amenities". We were most pumped about extra storage space in the basement. Lockers were cluttered and filled to the brim. We asked multiple times to get a space cleaned to use. It wasn't until we moved out that they announced a locker "clean up". There are ROACHES. I wish took more pics, but I was too embarrassed for anyone to find out my place had pests. We put in maintenance requests that got ignored. The shower wouldn't drain and HPP didn't care to fix it UNTIL we said we couldn't clean the tub for move out. Nobody really knows anything. At move in I asked if they had ANYTHING to assist with moving and gave me nothing. AFTER moving we realized there's a latch on the elevator that holds it...that would have been helpful. We moved in March of 2020 and paid rent in full and on time always. They tried to act like they care about tenants buy doing "rent raffles". We moved out early and have all the proper notice. March 1st they say our last charge is $83. 10 days later after Biden announced the stimulus, they email me with a +$900 charge and a threat to send it collections. They purposely don't reply to emails bc they know that if it's not in writing it's harder to prove. I tried to communicate with them but Adam and Sierra constantly gave us the run around. I emailed to try to work it out as I'm trying to get financial assistance. No response. They just sent it to collections anyways. The unit looks kinda nice but it's all surface level with so much dust. I got prescribed an inhaler while living there and haven't needed it since I've moved. People like this should not be in the business of housing people.

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    6 years ago

    Ken and Jeff are the man! Super helpful in getting me replacement keys.

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    Page 1 of 3

    Ask the Community - Hyde Park Property Management

    What is the minimum credit score to qualify for an apartment? Is it hard to be approved? The income requirements are fine.. just the credit part worries me.

    Hi Fulana- My name is John Peterson and I'm the leasing manager at Hyde Park Property Management.… Read more

    View All 2 Questions

    Review Highlights - Hyde Park Property Management

    Setting up shop in Hyde Park means that MAC Properties now has some competition in the rental market around the University of Chicago, and that is a good thing.

    Mentioned in 6 reviews

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    Aqua at Lakeshore East Apartments - Living rooms | Aqua at Lakeshore East

    Aqua at Lakeshore East Apartments

    (57 reviews)

    The Loop

    We chose this building in part because of the advertised amenities, but our experience with them…read morehas been consistently disappointing, as has the level of responsiveness from the management office. * Sauna: To our knowledge, the sauna has been out of service since we moved in. It was working when we toured, but we have not seen it operational at any point since becoming residents. * Hot tub cleanliness: On February 28, 2026, when we turned on the hot tub jets, a grimy black film resembling dirt began accumulating in the water. I took photos that night (see attached). This raised serious concerns about maintenance and cleanliness. * Swimming lessons representation and lack of response: During our tour in November 2025, a leasing staff member told us that free swimming lessons were offered to renters, and we confirmed this multiple times because it mattered to us. After moving in, an onsite swimming instructor told us that, to his understanding, there are no free lessons. When we mentioned we had been told the lessons were free and asked whether he had heard similar questions from other residents, he told us yes. We emailed management on February 19, 2026 asking how to enroll or to clarify whether free lessons are offered, and as of March 1, 2026, we have not received any response. In other replies to reviews that complained about amenities, the rental office has said the hotel manages the amenities. But these amenities are still advertised as part of the residential experience, and from a resident perspective the distinction doesn't change the outcome--we relied on what was represented when deciding where to live. If these issues are resolved or clarified, I will update this review. For now, prospective residents should independently verify the current status and availability of any amenities that are important to them.

    I had such a wonderful experiencing this building this was by far my top choice. The amenities are…read morephenomenal the deck the pool the cabanas the grills they have everything a sauna a steam room literally whatever you think they have they probably do. And it's in the best possible location. My overall experience touring here was a 10/10 thank you Kacy for explaining everything to me and being transparent about fees etc you were amazing so many good laughs and it was genuinely fun touring with you. I definitely recommend moving in here I'm praying that I'll be able to move-in because it's such a great community and location so fingers crossed I get this job and can move into that 1 bedroom you showed me!

    The Gallery on Wells - Gallery on Wells TV Room with Kitchen

    The Gallery on Wells

    (18 reviews)

    River North, Near North Side

    Lived in this building for over 2.5 years and I couldn't be happier with both the building and the…read moreamazing leasing experience I've had here -- and a huge part of that is thanks to Serena the leasing consultant helping me upgrade my unit this past year. She brings such positive energy and professionalism that instantly set the tone for a great living experience. She's also just fun to talk to, carries a welcoming attitude, quick follow-ups, and deep knowledge of the building made the leasing process smooth and enjoyable. Beyond just the leasing experience, the building itself is a gem. The location is unbeatable -- close to everything, yet just far enough removed to feel like a peaceful retreat in the city. And the views are absolutely stunning, whether it's sunrise, sunset, the unobstructed views of the city skyline never get old Serena is always upbeat, helpful, and genuinely passionate about creating a great experience for residents. She sets a high standard, not just for leasing agents, but for customer service in general. If you're thinking about moving here, know that you'll be in excellent hands -- and that you're choosing a place that offers both luxury living and a fantastic team behind the scenes. Thank you, Serena, for making this building feel like home from the very beginning!

    The reason I am giving a great review is because of Serena. Serena has been wonderful since the day…read moreI moved in. Any issue that arises, she is the one to take care of it. She ensures the safety and comfortability of all of the residents and takes the time to make sure all individuals are taken care of. She is the heart of the gallery on wells and everyone else in the building agrees! We all know that there is an open door policy with her and feel comfortable enough to bring anything to her. She is always smiling, remembers everyone's name and is VERY professional.

    Echelon Chicago - Large Bedrooms

    Echelon Chicago

    (66 reviews)

    West Loop, Near West Side

    This is my first time living in a "professionally" managed building. From my experience here, I…read morewould never pay for something like this again. My fiance and I have had issues since day 1. To name a few: -The Resident lounge is actually an employee lounge throughout the day as that is the only space the employees have to go to. -The grills have been broken since day 1. You have to bring down your own lighter, pick up the metal grates with your hands, and then light it to actually get it to work. -Once snow started in Chicago, the management team would not have the snow removed from common spaces making the grills, etc. inaccessible. -The key FOBs don't actually give you access to anything. I don't even know why they give them to all the residents when they don't work to get you into any of the common spaces. -They will randomly do renovations on a floor without providing any of the surrounding apartments a notice. This is very frustrating especially during a GLOBAL PANDEMIC when everyone is working from home. When you speak to the management team about these issues, they make you feel like you are the only one with problems and that everything is great about the building. That is not true as I have spoken to several residents who are frustrated with all the same issues. This experience has made me think twice about paying to live in a managed high rise building.

    My wife and I have lived at Echelon for 2+ years and we absolutely love it. It is in the heart of…read moreRiver West/Fulton market and walking distance to EVERYTHING!! The building/leasing staff is extremely friendly and always available. If there is an issue with the apartment, they have onsite maintenance staff and get things fixed asap. The building has amazing amenities including: on site gym, pool, resident lounge, library, etc. If you have a car, they have an amazing ON SITE garage that leads up to the main lobby. Highly recommended!

    Niche 905 - East Views

    Niche 905

    (30 reviews)

    Near North Side

    Niche 905 nails the luxury high-rise feel with pretty finishes, solid amenities, and events 24/7…read more The rooftop pool alone is worth visiting. The surrounding area's still developing, but the building makes up for it.

    AVOID NICHE 905! I…read morehave lived in multiple high-rises over the last 7 years and this building doesn't even come close to the amazing places I've lived in yet paying by FAR the most here for half of the great things about the other buildings. This is the only building on the planet with no freight/move-in elevators so they take the other elevator completely out of commission giving ONE elevator to 18 busy floors of 20ish units. I've waited 10+ minutes just to get in the elevator and have been late for work on multiple occasions because they give the elevator to people moving in during PEAK hours. To add insult to injury, the cold/unkind and totally apathetic leasing office takes the elevator ONE FLOOR UP AND DOWN instead of using the stairs. All the residents constantly look at each other in disbelief every time it happens. They never say hi to anyone and inconvenience residents on a daily basis. Resident Events are nonexistent and when they do, they're either BYOB (seriously?) cold cheap pizza or 1 seltzer. Gee, thanks! I really feel the appreciation and value of my $2908/mo for one small bedroom. Last but not least, between the drunk people fighting leaving LIQR Box next door and the addiction clinics lining the street - this is a pocket of River North that is totally unsafe. There are ALWAYS issues out front and was even accosted by someone mentally aill walking to my car out front one day. I called Neha in the leasing office (also the biggest culprit of riding the elevator one floor up and down) to help me get the garage open to run in. It was laughable how little she cared, zero sense of urgency and didn't even ask if I was okay or follow up with me. Why hire people who clearly don't give a flying f about residents or their jobs? What's the point? Skip the overpriced bedrooms, unfriendly leasing office, lack of any resident appreciation and concern for you as a human being and go literally anywhere else. There are a ton of beautiful and amazing buildings I wish I lived in instead of Niche. Their only saving grace is the amazing front desk staff (Sherrice and Durandt) and maintenance team which has kept me here. I wish I never lived here, the office team here is TERRIBLE and the only apartment I've ever regretted signing a lease with. RUN! Picture below of comical free cocktails they were giving out (one sip sized!)

    The Streeter - Office Area

    The Streeter

    (45 reviews)

    River East, Near North Side

    Allow me to introduce myself. My name is Parveen and I have really enjoyed my stay here at the…read moreStreeter. The staff are helpful and friendly. This building and its halls are kept spotless! Whenever I call maintenance they are always prompt and they get the job done. I am extremely picky about where I choose to live and the Streeter does not disappoint. I especially enjoy dealing with Noah who is always helpful, patient and friendly! The amenities are plentiful. The jacuzzi's are maintained and kept clean. Other buildings have failed in their attempt to keep their jacuzzi clean. Sauna and steam rooms are immaculate! They have a swimming pool adjacent to the jacuzzi. They have an awesome gym too! Close proximity to everything! Unbeatable!!! The Amazon package room is run well and they haven't lost a package yet. This is impressive and difficult to achieve. Elevators run smoothly and I never have to wait. The building really demonstrates how they care about their tenants and they take pride in their jobs and it shows. I have given them a five star rating because they earned it and they deserve to be praised for their work ethic and dedication to their tenants and the community. I highly recommend the Streeter. I cannot say enough good things about them! The Streeter is welcoming and I encourage everyone who wants a good quality of life and a clean environment to move to the Streeter. I stress to you all that this is the only place where I felt comfortable and at home. Highly satisfied.

    Warning: South-facing units are a sauna and management isn't transparent…read more We were specifically told we'd have independent temperature control -- our #1 priority when signing -- but management quietly shut off the building A/C for the season without notifying tenants. Even with outside temps in the 30s & 40s and windows open, our south-facing apartment reached 82°F during the day and stayed at 76°F overnight. When we requested an early lease termination due to a medical condition that makes me sensitive to heat, management refused, falsely stating that allowing it would be discrimination against other tenants. They also refused any cost assistance to transfer units, despite the high cost and effort of having to move again. Even with a portable A/C and windows open, the temperature never drops below 74°F and still climbs to 80°F daily. It's made working from home impossible and sleeping uncomfortable. If temperature control or transparency matters to you, think twice before signing here -- particularly for south-facing units.

    Hyde Park Property Management - apartments - Updated May 2026

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