Deplorable people. They think nothing of systematically gouging or outright pricing out every…read moretenant, every year. Despite numerous maintenance issues, a laundry room that's almost always defunct, violations of the RLTO's access rules, illegal utility billing fees, ignored maintenance requests, nonstop lies and deferments, oh, and not having been able to get paper mail for months because their striker is broken, they tried to raise my rent 10% after my first year. No negotiation. My 12-resident WhatsApp chat is nothing but torrents of frustrations and complaints about Rany's despicable behavior. Notice that the positive reviews here and on Google usually focus on the leasing agent, or are over 2 years old. Rany bribes new residents with a $20 rent credit to write positive reviews. These people have no sense of responsibility toward their residents or the communities they profit from. Everything is about gouging as much money as possible out of tenants and doing as little as possible. Avoid avoid avoid.

Somehow the review on google went mysteriously missing? They still have not addressed the rat issue…read more(rats running wild in the courtyard) and all the dryers are still broken. Original review: I was visiting my cousin, and he unfortunately and recently moved to the 4828H W Addison St apartments. I left towards the end of the day. When I got into the interior hallway, I was surrounded by several large rats (about the size of cats) and they looked like they were going to attack me. I freaked out and slipped down the whole flight of stairs, slightly injuring my leg. I asked him about this, and he said that the door to the outside has been broken since he moved in and that he has been trying to contact the management regarding the issue. However, when he calls, the phone rings a few times and then disconnects. Go on try calling yourself, you'll see that you can't speak to anyone. He also mentioned that all the dryers are completely broken and don't work, and they promised to fix them many times but never did (he literally is forced to hang clothes out like it's an 1800's Amish building) the hell is going on here. It's impossible to get in touch with anyone, and you can't submit a written demand for repairs. This is also probably a huge fire hazard, as I suspect the dryers are completely clogged with lint internally. In this building, the pipes also make a weird, LOUD, echoing clank/thud noise randomly every 5-15 minutes. It's extremely loud for no reason, like it's a production factory. I can't imagine how hard it would be to sleep in this place, let alone be sane living in it. This entire building should be completely condemned by the city, in my honest opinion, and every time I pull up to this building someone is moving out with a moving truck (wonder why). I decided the only way to get their attention was by posting this review on Google. I will take photos soon and post them too. It also smells like rat pee everywhere and you can see poo all over the hallway we will forward this to his alderman and photos. Legally speaking, they are obligated to address the rat issue within 14 days, but you can't contact them. Maybe they think they can skirt the issue by never answering the phone. The next route we can go is 311 and the tenants rights site.

Our West Town 11-unit association came across Broad Shoulders as we were looking for a replacement…read moreproperty management company. The board was impressed by the owner Anthony's knowledge and experience in both construction and property management, and attentive, personable work style. For a relatively small association in a 20-yr-old complex, these were truly the most important qualities we searched for. 8 months into switching to Broad Shoulders, it's evident that the HOA made the right decision. The property manager assigned to us, Michelle, is responsive, clear and efficient in all her communications, quick to solve problems with great attention to details, and capable of maintaining professionalism while providing good information in all situations. It's been a very pleasant 8 months working with Michelle and I'd happily recommend Broad Shoulders to anyone who's looking for property management services.

First experience with an HOA and it was eye opening. Some things went smoothly, but other things…read morewere not so much. Issues rose in my old complex building and sometimes they'd be handed quickly but most of the time it would be swept under the rug. Swept so far that it would require multiple attempts from other owners for it to be brought back into light. Although it would often be forgotten again. We looked for directions or advice on what should be done, especially if new board members were elected and they don't understand their role, unfortunately there would be none. "We work under your direction". Although if no proper direction is given from the "professionals who are in charge of multiple properties" we are meant to fail. Fail and become an easy steady stream of income to an organization that could take advantage of us. We would express our loss of trust from examples and lose our temper in the process, as the humans we are. In kind they would decide to drop us saying due to our outburst there was nothing but malice (on our side) in this relationship. Despite them "trying" to improve. They would make time to attend our quarterly meetings (which we had to start). They would try to get back to us via email (within a few days vs a week without reminders). Maybe you'll be luckier than my home. Maybe you'll be one of the ones that have a good experience with them or their employees treat you appropriately. Unfortunately this comes from one of the ones that wasn't.

Overall, our experience with Nancy and Diamond Properties was positive. We lived there for 8…read moremonths, from Dec 2025-July 2026. When we first got there, the water heater needed to be replaced. We were able to contact Nancy through the mgmt portal and repairs were made promptly. We never had any issues with maintenance, and every experience we had with him was positive. In truth, we had limited experiences interacting with Nancy or maintenance, because there wasn't anything wrong with the place while we were there, outside of the water heater replacement when we first moved in. To my knowledge, neither I or any of my roommates had any experiences with mice in the apartment. I would say that even though we only lived there for 8 months, our experience was positive in the time that we had.

We would like to share this so anyone interested can make an informed decision. We do not intend to…read moreharm any reputations. Nancy, our landlord, essentially forced us to have to terminate our lease 18 days into our lease at 1858 W. Cullerton St #2 (August 31st, 2026 move out) because there is a rodent problem that she refuses to fully address or acknowledge as true for us. We have to exercise our tenant rights. She called me out of my name twice -- "weird" and "insane" after I told her there were mice droppings in the pantry, I didn't want the maintenance guy handling them with his hands (yes he attempted) to protect him from disease, and she had an exterminator come and do absolutely nothing. She also projects her emotions onto others -- she stated "we're not your maids" when I asked her to have the exterminator, NOT maintenance, clean the mice droppings after she said explicitly stated she'd have the exterminator clean them. Plus, if the cleaning crew that came in on 8/1 at 6am didn't clean rodent droppings....that's not my fault that I want them cleaned by a professional who handles that kind of stuff. I just got here. I don't want to do that. I shouldn't be doing that. I shouldn't be disrespected for not wanting to do that. She also said the exterminator would close all entry points - interior and exterior, but all entry points were left untouched, including actual holes in the floor. All they did was lay out 2 sticky traps. When I told her she had 14 days to correct the issue or I'd be out, she told me I couldn't leave because I signed a lease. I had to refer to the law for her to agree. She kept saying "the previous tenants didn't have any issues" .....so you never got a maintenance request before in this unit? So the place is perfect? Don't be so arrogant. The previous tenants left after 8 months anyway -- just look at the Zillow listing dates. I've called 311 - she is in code violation -- material noncompliance. Otherwise, our lease should've ended 8/31/27. If you don't want to live with mosquitoes, house centipedes, spiders, and/or mice, or have a landlord call you out of your name and attempt to gaslight you, don't rent this unit. Apparently she couldn't even believe she had pests.... there are bugs EVERYWHERE. I even got bit in my sleep 14+ times and told her. Save the lies for the next person! The upstairs attic is HOT in the summer, to the point where she actually ordered us a window AC unit on 8/17/26, but before it was delivered she had the audacity to say on 8/18/26 that maintenance told her it was freezing when they came into the unit to make repairs....... an attic doesn't freeze in the summer. It's been 75-85+ degrees outside. Physics won't allow. Heat rises. I'm not sure how maintenance formed that opinion, nor am I sure on how she accepted the information as accurate. She also says "I love a paper trail" very often as if she's familiar with, and enjoys, disputes. The "repairs" they were making ceased to continue because I said I'd be moving out...as if I paid $2,999 (August rent) just to be neglected. My previous home -- I spent 4 years there. No issues ever. My sister and I have a 750+ credit score, make over FOUR x the income, and her exact words on 8/18/26 through text were "& we will go to court for judgement for non-payment & it'll be on both credit reports"..... It's not even September yet and we paid August rent when we signed the lease in June....... She kept asking us to send pictures for proof after we'd already sent pictures in more than once, too. Well, I've attached the pictures for everyone to see since she is unaware of her receipt of them every time they are sent directly to her! Oh, and the yard and mailbox floods when it rains.

Tawani is a magnificent management company, responsive, updated it's tenants in a timely manner,…read morethe properties they manage are spotless. Missing them so much, the owners of our building sold, and the new owners/management is a complete 180 degrees, just in it for the rents not retaining tenants.

I have had the pleasure of residing in the Tawani property at 1323 W. Morse since it opened five…read moreyears and couldn't be more pleased. Upkeep is superb (daily vacuuming of halls and cleaning/polising of everything in the lobby). Maintenance has always been prompt, respectful and thorough. Kudos to Tawani!!

HIGHLY RECOMMEND THIS LANDLORD!!! S&M was fantastic as a landlord and management company. If you're…read morelooking to move to lakeview, their oakdale apartments are fantastic. This landlord/property manager will take care of your needs whenever they come up. Hugo, the maintenance man, was awesome and took care of everything I needed when it came to maintenance. Extremely kind and helpful people. I was extremely happy with my stay at their apartment building on Oakdale. Cynthia Cotto was my main point of contact and she was BEYOND helpful with everything I needed. Thank you S&M for the wonderful service and help throughout my two years at your property!

The building I lived in alway filthy. They do not come and clean the They're very nasty The…read moremaintenance man is barely come around and when he comes around, he's always doing the bare minimum still missing what needs to be but they go up on the rent hallway. is terrible. They do not care. It's a very high turnover and it doesn't affect them so they continue on not doing anything to keep their tenants. if there is an issue they normally will come right away. I do give them that.