Sometimes, it's the little things at a hotel, beyond a nice room, that can either make or break the experience. This is another one of those cases.
First, I was disappointed to find upon arrival that this Hyatt Regency had no Regency Club. I'm finding this more and more, and it's unfortunate, because a Regency Club is a major reason I chose to pay the higher cost of a Regency, as opposed to just staying at the more convenient to the airport Hyatt Place location for $139, instead of the $229 this location was. Maybe you should change the name if most of the Hyatt Regency's I've stayed at, don't have Regency Club's. E.g. DFW, Austin, and now Cincinnati.
Second, I understand not having the Regency Club is you have some excellent dining alternatives to the club. As a Gold Passport Diamond for a few years now, and a weekly business traveler, I will choose hotels based in the quality and convenience of a good meal. Instead, the Market, in the lobby, was a huge disappointment. I have attached a photo of the completely empty pastry case, and I basically had about 4 options for a breakfast sandwich or burrito, a bowl with a couple apples/oranges, or a bowl of processed Quaker Oats. Maybe you should take a look at the Hyatt French Quarter. They have a cafe in the lobby called Powdered Sugar. This is how you offer an alternative to not having a Regency Club. There are pastries galore, and a full breakfast menu from biscuits with pulled pork gravy, or full breakfast dishes such as egg white omelets with spinach and feta.
The other huge disappointment was the Internet speed. I have access to all of my movies on my network at home, through an app on my iPad. So I often watch movies while I exercise, or am just sitting in my room. Again, being a Diamond member, I get the lower level Internet access for free, which normally cost $5. I attempted to stream a movie, and it buffered every 30-60 seconds, which was clearly unacceptable. So I paid the additional $4 to upgrade to their "Premium" Internet. This changed little, and I still had problems with timing out, and the movie pausing. Seriously, if you are going to charge an average customer $9 for Internet access, it should be at least 15-20 Mbps. That was not the case.
The room a as fine, and looked like any other full service Hyatt I have stayed at. But nice nonetheless. The only real bonus I found of this location is it's proximity to the "other" good dining options off of Vine. It would have been a nice walk if it hadn't been 30 degrees on April 15, since it's about 0.6 miles to the heart of the restaurant area.
Some things need to change for me to consider staying here again, which is disappointing because I try to keep Hyatt hotels as my first choice, and use Hilton as my backup, but I may have to go to my backup with I'm in Cincinnati now. read more