Hotel and staff are great. BEWARE if you use the phone to call down for your phone you have to press "talk" before pushing the button for valet. We did have to room issues that hopefully they fix before the next person stays. They offered to comp the valet for the room issue but did NOT adjust my bill read more

Hyatt Regency Cincinnati - Hotels Near Me - Cincinnati, Ohio

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Like taking a trip back in time to the finest hotel in Cincinnati in 1989. It's a convention hotel so it's huge, the staff were all very nice, they cleaned the room daily without me asking which long time readers will know is my post Covid pet peeve. The rooms are weirdly laid out or at least mine was and there's a weird too heavy to move chair in the middle which is pretty cucky There is a 24/7 market that is pretty decently stocked and the location is awesome read more

One of two Regencies that my wife and I stayed at during our ten day Midwest road trip, the Hyatt Regency Cincinnati is located to the Convention Center in downtown. It has 491 guest rooms with 22 floors, making it one of the largest hotels in the area. It opened in 1984 as a brand new Hyatt Regency, with a large central atrium, giving it a very large open feel. It ran into financial problems in the 90's and 00's, eventually resulting in a foreclosure and sale at auction in 2009. With the change in ownership, extensive renovations was done by 2013 to reopen the hotel, with continuing updates happening until 2017. My wife and I stayed here for one night, and the experience was very much a mixed bag: some very highs and some very lows. I booked one night for a Thursday using 12,000 points directly through the Hyatt site. As part of this, I had to give my credit card number, which gets passed along to the hotel. I mention this because I saw a pre-auth for over $200 on my credit card by this hotel about a week before my stay. I figured it was a mistake that would self-rectify (i.e. the amount wouldn't get settled), but it did end up settling. Since I was going to the hotel in a couple of days, figured I would rectify it once I got there. Reading online about the hotel, learnt that they don't have a parking garage, so options are to self-park yourself or go with valet. So decided on the latter for $49 a night. It's a very antiquated system, with valets writing info on a call sheet and no ability to call/text down to have your car ready...no digital automation here at all. Result is that because you have to ask the valet to get your car in the garage across the street, it takes more than 10 minutes to get your car. The valet going in was fine, however, and we entered the central atrium to get to check-in. The agent's attitude was faux-friendly but not uncivil, so decided to ask about my unexplained billing issue after I had given my check-in info. This was when she raised her finger at me while looking at her screen, and said 'one thing at a time, please'. Yeah...this irritated: I had guessed wrong that she could multi-task, and had been given the infamous 'wait' index finger. So I waited until she handed me my key to complete the check-in. Then I asked about the charge and stressed that this was my first time at this hotel. She kept looking at my account and repeated: "I don't see the charge". Finally, she said: "I'll need to contact my manager, and she will call you back", taking my phone number. I got an email from her stating that she and her super could not find the charge on my account and that I needed to contact my bank for more info. I didn't expect that...basically being treated as if I was making this up. So I did call my CC company to request a chargeback, which happened immediately. I wasn't done... First tried calling the Hyatt loyalty line, but got connected to an offshore call center. The agent was not helpful. Then contacted the generic Hyatt customer service line to get the GM's contact info. The agent was extremely helpful (and sympathetic), opening an incident and giving me the GM's email address. I then wrote an email to the GM, explaining the situation, and how disappointed I was. Surprisingly, he responded the same night, apologizing, and saying he would meet with his leadership team in the morning and get back to me. He reached out to me via email the next day, saying that he wanted to meet with me personally before we checked out. I also got an email from the original front desk person saying "Great news...we found the charge!". Yippee... The GM and supervisor met with me and my wife, and explained that they had found the charge: somebody had made a mistake and used my credit card on a different overdue account (our last names were the same). They had immediately done a credit to my account which they showed me. This was basically all I wanted to happen. I felt none of the attitude from either of them that I had felt from the original front desk person: they were sincerely apologetic. They even offered to credit the points I had used for the stay (though not done yet). Room: AC worked fine, but the room was damp with a lot of humidity. The room got too cold, so had to live with the dampness. Bed was comfortable (minus the damp sheets) and the outside view was nice. The BR had good shower pressure but it was an older bathroom. It didn't have a vent fan, There was bottled water in our room. There is a ton of space in the lower floors, with a nice fitness center and filtered water dispensers. The valet charge was not included in the bill sent out via email. Instead my CC was charged a day later, but no new bill came out to indicate. I get this happens when a charge is done on day of checkout, but they should have known this charge the night before, so it appears correctly. It's one of those small things that add up to a neg experience. read more

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Good hotel near Convention Center. I recently wrapped up a four night stay at the Hyatt. It is located conveniently in central downtown Cincinnati, with good proximity to the sports stadiums. It was convenient for me since I was attending ballgames at Great American Ball Park. Decent on site restaurant that I had breakfast daily. Many nearby quality restaurants as well. Accommodations were comfortable, the bed and room made for a pleasant stay. Staff were friendly. read more

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The Hyatt Regency is one of my go-to hotels when I'm traveling , affordable yet with that almost luxury feel, and this location did not disappoint. I only stayed one night, but it was a great experience from start to finish. Rates were super reasonable, and I was even able to upgrade to a suite for just $30 (definitely worth it). The suite itself was massive, plenty of space for multiple people, clean bathroom, and a comfortable setup overall. The hotel is huge, with a bar on-site, and the location couldn't be better. It's within walking distance of downtown and plenty of bars and restaurants, making it really convenient if you're looking to explore. Overall, no complaints at all. Great value, great stay. I'd absolutely recommend the Hyatt Regency Cincinnati and would stay here again without hesitation. read more

Hyatt Regency Cincinnati - Hotels Near Me - Cincinnati, Ohio

It's dated. Yes. But you're paying for the location. Valet guys are fast and helpful. Desk staff isn't too kind. Hotel rooms are dated and they've tried to update but it's worn. Location is why you stay here. read more

Really nice experience! Brandon at the front desk was very sweet and accommodating. Room was great, and the bartender at the restaurant on our Friday night stay of the 3rd of July was awesome. Thanks for a great stay! read more

My wife and I were in Cincinnati for four days and this was an excellent location downtown. It is about a 15 minute walk to OTR where there are a lot of good restaurants and about 15 minute walks to the baseball and football stadium. The refrigerator is good size and the shower worked just fine. There was a musty smell that never went away, but you get used to it. The staff was nice enough, but not great. It is expensive to valet park, but the room was clean and nothing much to complain about. I would stay here again. read more

I generally enjoy staying at the Hyatt. This one was just fine. The building was old but the rooms felt somewhat renovated inside. The room was actually a nice size and didn't feel too cramped at all. I had room to put my things around without bumping into things. I would have loved an updated shower, but it was a standard, older one with a tub. The water pressure wasn't amazing but it worked. There was a mini fridge in the room, which was clean. I specifically booked this hotel because I thought it had an indoor hot tub. Not many in the area do and the majority of those are suite-like hotels, which I didn't want to stay at for fear of children. There is NOT a hot tub here. I was pretty disappointed by this, but it's kind of my fault. They have a pool and steps to what I thought was a hot tub, but it wasn't. It's not listed on their website. I guess I just assumed and hoped. The pool area was clean and quiet. It would have been a perfect place to relax in a hot tub. Valet parking is $39/day but you can get in and out privileges. There is no room service, but they have a 24 hour market, which I believed served pizza. I was missing the strong fragrance that usually permeates the air at other Hyatt's. The front desk attendees and parking people were nice. read more

Hyatt Regency Cincinnati - Pool - Hotels Near Me - Cincinnati, Ohio

Happy hour cocktails and food menu is fantastic. The quality of drinks and food as well as the prices...can't be beaten. Try the smoked wings or meatballs. The burger is delicious as well - Kobe beef with the perfect meat to bun ratio. Finally, the staff is top notch: read more

Hyatt Regency Cincinnati - Lobby. - Hotels Near Me - Cincinnati, Ohio

I stayed at the Hyatt Regency for the weekend and overall had a nice time. I was there for a conference being held at the hotel. The hotel itself is huge. It's also noticeably clean, which was great. There is a beautiful lobby on the first floor with a "functional art" display of white books and large bookshelves. It's a great place to get some work done. There is also a small game room. The lobby is spacious and filled with comfy furniture. There is also a little shop/coffee shop that is open 24/7. It's apparently the only coffee shop downtown that is open 24/7. The prices are wild, but there is a good amount of demand, especially with event guests needing snacks and drinks during long days. Our room was spacious with great views of downtown. It was a 10/10 for cleanliness. Sadly, it wasn't a great room for sleep. I had a pretty hard time getting any due to the quality of the sheets and pillows and the temperature in the room. The sheets felt like a paper bag and the pillows deflated and stayed pancake flat all night. The lowest temperature you could set the room to was 65F. However, event when set at that, it never read less than 67F. Since that was on the other side of the room from the bed, where we were sleeping was even warmer. I appreciated the complimentary toothpaste and cotton swabs, as I forgot mine. The shower is a rainfall style (not my fave), but the water pressure was adequate. For the event I volunteered for, the ballroom was the perfect size for our ~762 guests. It is absolutely frigid though, so bring a jacket (or two) if you plan to host/attend an event here. The elevators get pretty backed up (and require key cards) during event breaks, but they clear after ~15 minutes. I do want to give a shoutout to the cleaning staff. They worked their tails off all weekend and were so accommodating and all smiles! For parking, there is valet available, or you can park at a nearby garage. Be warned though that the one directly across the street charges $62 for a weekend stay. Overall, I would stay here and host an event here again! read more

Hyatt Regency Cincinnati - Great spot to work! - Hotels Near Me - Cincinnati, Ohio

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I enjoyed my trip to Cincinnati by way of the Hyatt Regency. The staff was friendly, the lobby and rooms were relatively clean, and the location was great. I called ahead and because I was landing very early in the day on a red eye and they said they would be able to accommodate an early check in. Upon arrival, the woman at the desk said she didn't know what I was talking about and couldn't help. She told us to wait for the morning shift to arrive which just meant another hour in the lobby. Once the front desk was fully staffed, they helped us to our room immediately and waived the early check in fee for the inconvenience. Our room with a king bed on the 22nd floor wasn't particularly spacious, but it was cozy. The view was worth the long elevator ride! The biggest downside was the bathroom. Not only was it incredibly cramped, but there was no vent so it quickly became muggy. The faucet was also misaligned with the sink which made water go everywhere. Towels, toiletries, and sheets were pretty crappy but I guess that's par for the course in hotels nowadays. The room was also incredibly dark, especially on a cloudy day when most of the light comes from the window. All in all, it got the job done and we were able to walk to many great spots in Cincinnati. read more

Hyatt Regency Cincinnati - View from the 22nd Floor - Hotels Near Me - Cincinnati, Ohio

I stayed here one night on a business trip and had a very pleasant experience. I arrived after sunset and used the valet because with ongoing street construction I couldn't easily see nearby parking and I was tired. The valet was a little uncertain about my intentions but once they realized I intended on parking and staying they gave me a ticket and took my rental. Entering I was pleasantly greeted by the front desk who quickly checked me in. I was informed it was a slow week due to the upcoming holiday and gave me a run of what was happening in the area. My room was on the 17th floor. The view was of a large garage and it mostly was dark with distant bridge lights. The room was fine. Yes, it is a bit dated having a worn feel and the room was dimly lit even with the side lamps. The room was a little oddly shaped but they made good use of the space putting a closet that had an early 2000's feel in the corner. The thick curtains managed to keep the room dark and since there appeared to be so few people on the floor I never heard anyone. I checked out the next morning and called ahead at the valet for my car. By the time I was downstairs the car was ready. Everyone was very friendly. It was a quick trip but also a nice one. read more

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Traveling for work isn't always easy but this hotel makes it a little better. Clean room with large bathroom, great lighting and hot water! A/c works really well. (A must) There is a great little store in the lobby that sells ready made sandwiches and salads along with beverages that also makes a microwave available for use. It's open 24 hours so it's very convenient Staff is really helpful and front desk answers phone very quickly Amenities include fitness room, outdoor areas and restaurant. The room also has a safe and fridge Surrounding area feels safe and you can walk to great restaurants and the baseball stadium within minutes read more

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I stayed here for a few days about a month ago and had a pleasant experience. This Hyatt is located right downtown, about a block away from fountain square, a brisk walk away from the baseball park and the art center. Needless to say, it's prime time. I loved that it was close enough to restaurants that I was able to grab dinner nearby. The hotel lobby was nice and included a small market with food and drink items for purchase, a full on restaurant, and the concierge. They also had valet right out front, although the service there wasn't the greatest. I called down several times both mornings and no one would answer. When I got to the lobby I was told they weren't sitting outside answering the phone because it was cold out. I get that it was cold but they should have a solution to this in the winter... something other than just not answering.. Maybe try the text service I've seen at a lot of other hotels. Anyhoo, my room itself was a little outdated but it was nice. I noticed a few things like baseboards peeling from the wall and phone and television wires were visible everywhere. That being said, the bed was comfy and the view wasn't too bad either. If I was needing a room in this area of Cincinnati I would consider staying again. read more

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Great location. Very clean. Friendly staff. The coffeeshop in the lobby actually has pretty good pizza

I'm in town with a group for business. Honestly, I'm loving Cincinnati. My company put me up in what appears on the surface to be one of the better hotels in the convention center area. Well I have allergies, and one of the things I look out for in hotels are down pillows. Every room here at the Hyatt has down pillows, so I requested foam polyester pillows, making it clear that down pillows activate my allergies. I received them just in time for bed. The next day, housekeeping failed to make the beds, which I thought was an error and oversight. It turned out to be lucky because I still had my foam pillows that night. However, the next day, housekeeping made the beds, and sure enough, I ended up with down pillows again. I had to take them down to the front desk, where I complained in person about the down pillows. Once again, someone provided me with foam pillows. There have been other odd things, like one day the bar soap disappearing and not being replenished, and another day no bath rug was provided. The room phone does not work; it's plugged in, but I can't call anyone, not even the front desk. When I arrived, I found only four hangers in the closet. I had to ask twice to get additional hangers as well. I still have five more days here. I may have to update this review before I leave Cincinnati. We shall see. read more

I had friends stay here August 2025 and the room had bed bugs. They switched the rooms twice before they finally found a room without bed bugs. The staff did not seem to be concerned about the bed bugs and will likely not take any precautions to prevent further infestations. Please be cautious if you decide to stay here. read more

Super nice, staff are amazing. Great coffee. Close to everything. We did eat at the restaurant and it was really good.

Flew into Cincy for a concert in northern Kentucky. Chose this hotel because I got points through my AMEX card. Booked in August for a stay in late November. Once we arrived, we were told the two queen beds room we booked was not available. They only had one king or queen bed available. After a lot of frustrated questions about this, we were offered vouchers to comp our breakfast. On weekdays breakfast ends at 10 and 24/7 marketplace only has breakfast sandwiches available on the weekends. The fresh fruit water in the lobby is refreshing, but wish they had bigger cups available. Room service is not an option at this hotel. Blankets were thin and no other ones were in the closet. Again, it's mid-November and pretty cold out. Would not stay here again. Not worth the points. read more

Hyatt Regency Cincinnati - The library - Hotels Near Me - Cincinnati, Ohio

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Update: after numerous emailing back and forth Hyatt stated they would "load" points on my account. Still waiting...

Hotel was clean and the staff was very hospitable. Much of the hotel has been remodeled and is modern. Rooms are okay but bathroom was updated and very nice. The Cincinnati connector and the bus line are easy to get to. Ride to Findlay market and over the Rhine is 5 to 10 minutes. Will stay here again. read more

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I spent about $20 on an appetizer at the in house restaurant that was not even edible. I did not complain and decided to run by the in house "market" to get a muffuletta, a bag of chips a Pepsi which cost me another $30. The sandwich had plastic around the cold cuts that I had to peel off. The hotel itself isn't horrible but definitely nothing special. The room itself is very small and has and exposed air conditioning system. I'd never choose it for a second stay and I'm kind of wishing I would have made my way home. Should have checked reviews first read more

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The hotel is dated but clean. The room I was given was clean, renovated, standard for the class of hotel. They don't replenish any toiletries but they are weird off brand ones, no loss to me. There's no room service but there is a 24 hour store where you can pick up food to eat. Things to consider, there is a ton of construction. The Duke Energy building is getting torn down. You are also forced to valet your car. Valets were friendly for the most part until I checked out. I handed $5 to the valet and he didn't even offer to put my one carry on bag in the car. It was gross. The woman at the front desk also had an attitude when I was checking out. She made it a point to tell me that she was closing out from the night before. The aggression was pretty alarming. I just wanted to check out. You're not going to get good service here. You'll basically get ignored or given an attitude. read more

Ok, I do a lotta bullet points in my emails for work and that maybe annoying for some and helpful to others. I hope this format makes it easier for all who plan to stay here for a Bengals or Reds game, for example. The Positives, and there are many!! - nice corner room on the 17th floor - nice views of the buildings - safe (did not use) and fridge - friendly staff (5 stars) - parking lot (in a brand new building) across the street was convenient - the coffee shop (Market Cincinnati) below is superb. Great Starbucks caramel macchiatos and sandwiches - gym is big and airy - a runner's delight - excellent water pressure, the water got hot quickly Negatives, booo!!, what?? Yes, drumroll please... - the walls are paper thin and the people next to us seemed to be angry with people on the phone or with each other, every single day (no exaggeration) - they also used racial slurs a lot - even if you are of the same race, that's still not cool - the next night, they were at it again, going to bed mad is not good for nobody - finally, no microwave - means no late night hot snacks Aside from the next door neighbors, it was an excellent stay!! read more

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3.5 stars. I'm a Hyatt Globalist and I've stayed at the Hyatt Regency Cincinnati several times in the past two years. I've also stayed at several other hotels downtown as a Cincinnati local (Lytle, 21c, Renaissance, Phelps, etc.). I think the Hyatt is a decent option depending on the price. Pros: - Has a mediocre indoor pool if you have kids. Very rare downtown. - Good front desk. Prompt service even when crowded. - Everything is reasonably clean. I've seen a few minor misses (dust, stray hairs) but in general it seems kept up. Cons: - A bit worn and old. Just everything. The windows being so high is quite disappointing as the views are great. Medium: - Breakfast / restaurant. Very adequate. I get free breakfast as a Globalist. I probably wouldn't pay $20 for this buffet but it's not terrible. I would go to Maplewood for sure instead. This does not compare well to 21c (unique) or Lytle (more luxurious special occasion vibe). However, it's often much cheaper. If you want to use the pool or won't be in your room much, it's a good choice for the Central Business District. That's why I keep coming back. read more

Pretty good! Nice on the inside, not the absolute nicest but pretty good! I've had better with a Mariott, but I also compare across states due to my multi-state experience. Good room size, quiet hall, nice view but the sheets were NOT soft. Overall, good value for the price! read more

Hyatt Regency Cincinnati - Hotels Near Me - Cincinnati, Ohio

Update on my previous review. Previous review mostly copy-pasted with new things changed out. Biggest change: valet seems to be going more seamlessly. It looks like the Hyatt Regency brand has put a bit of money into the hotel since the last time we stayed - though the rooms still feel dated. The previous valet issue seems to have been dealt with (at least when we were there!). It remains centrally-located (you literally can't get closer to the convention center), clean, and relatively safe. We'll likely be back. PROS: -Across the street from the Duke Energy Convention Center. Literally across the street. Less than half a block to the front door of the convention center. This is likely the biggest selling point of this hotel. -Beautiful lobby. Money has clearly been put into this, and they were hosting a gala when I was there. Large, bright windows with lots of natural light, white/grey modern touches, and lots of glass and bright white surfaces. It definitely is designed to look high-end. -There's a small hotel "market" for last-minute snacks and needs, and the Red Roost Tavern is also located inside of the hotel for food needs. Worth noting that the Red Roost Tavern has a semi-early closing time of 10pm for food which might be important to you if you were stuck all day at the conference center. -Pool has a "sun roof". We didn't use the pool, but it looked like such a pretty pool. So much natural light. -Very friendly staff. We didn't have any issues with staff - though the front desk staff usually seemed too busy to offer personalized service. It was still a quick check-in and a very quick check-out. -Room itself felt clean. We didn't notice any garbage or anything questionable. While older, it did feel like a clean and safe place to stay. -Valet worked. I won't say that it was effortless, and it felt a bit frantic, but we didn't have to wait at all. They have added a number to call to have your car pulled around, and they have added extra valet employees to help handle peak times. No wait on my vehicle - though a lot of parked cars in front of the hotel at all times as valet was working to get them put away. -Walkable to a lot of neat food as well - and the Fountain Square. I especially recommend BRU Burger Bar or the Sleepy Bee; both were just a few blocks away. CONS: -Rooms definitely feel older. There are noticeable scuffs on a lot of the bathroom surfaces. For example, the toilet seat is newer and bright white, but while you're sitting on the toilet, if you examine the door handle, you can easily see all of the paint chipping away around the handle - or all of the scratches on the back of the door. -In-room bathroom was a bit small, but it was workable. If you shut the door, it has enough space to splay out on the toilet, but with the door open, your knees will bang into the bathroom door. Good amount of toiletries space though. -Doors are definitely on the thinner side. You can easily hear people walking around outside your hotel room. Make sure to request a room far away from the elevators if that's an issue for you. -In-hotel restaurant closes earlier than I'd like. If we were busy with an evening downtown event and needed food afterwards, we'd likely be stuck buying from their little hotel store. Better than nothing though! read more

Great location for our purposes of visiting Great American Ballpark. Staff members were super nice. No masks though. The lobby was super modern and clean. It's also got a nice market place and connected to the Saks fifth avenue mall! We were upgraded to a "river view" but it's not much of a river view because we're still a few streets away from the river and there's buildings blocking the view on the 19th floor. The rooms were small, but clean, and modern and renovated for sure. They give you nice toiletries from Pharmacopeia, including a toothbrush and toothpaste right in the bathroom already. It's a great place to stay for a couple days for our purposes of just visiting. read more

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Nice hotel in a great downtown, central location. The staff was exceedingly friendly and helpful which upped my rating. Rooms were comfortable although not modernized. I've never seen a room with a "cooler" instead of a refrigerator but when I called for an actual fridge, they brought it right up. I have to mention there seemed to be an overall plumbing issue with the rooms as well as the public restrooms. Overall, it was nice enough and I would consider staying there again if in the area. read more

We had a nice stay (not a fan of the higher floor, 22nd). The lobby is open and airy. The marketplace is expensive. There is a dollar general not too far to purchase forgotten, needed items or snacks cheaper. I do like the convenience of a short walk to the fountain square. Will stay here again for future visits. read more

Yes, the place looks nice in pictures and staff were friendly but it actually could use a nice deep cleaning. Dust EVERYWHERE! our carpet and window curtains are stained, like big spots of stain, bathrooms are remodeled but also dusty and dirty. The windows at the pool area are super gross and need a wash, when we went there was a class going on apparently on the pool deck. they had a huge speaker on with some "adult" loud music on, not something I would of liked my 10-12 years old to be listening to, very disrespectful on the teachers part, as seeing there were over 8 little kids there, maybe turn it down a bit or change the music type to something without explicit language. Parking is $21 per day across the street not $17 as stated on their website. Overall not sure I'd stay here again. read more

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Was in town this past weekend for Bengals/Steelers. Took a fairly expensive taxi ride into the hotel, later to find out that there's a city bus (2x Transporter) that will drive to & from the airport that's located across the street. Was able to check in right away even though I arrived 2.5 hours before their normal check in time. That was a big plus. Impressed with their fitness center. Even though their treadmills didn't have many TV options, there's always the option of streaming via personal smartphone. So that wasn't a issue for me. What was an issue, is the air conditioning unit. Everytime the temperature was adjusted, it made a loud thumping noise (similar to when a door is slammed). That made for a few very unpleasant nights of sleep. If they fix the A/C issue, I will return for a future visit. It was a very smooth walk to & from the game. Also liked the Market store where you can buy food, drinks, plus toiletries that can be easy to forget while packing. read more

We enjoyed our stay at this downtown Cincinnati spot. Conveniently located near several restaurants and bars. It's very walkable in decent weather. Close to the sports stadia and other cultural sites. Moderately priced, the room was not fancy, but everything was of recent vintage and the room was very clean. Staff was friendly and helpful with suggestions. Would stay again. read more

Had breakfast at the Hotel. It was decent. Had pancakes and an omelette. Enjoyed them. My server Kimberly was great. Very attentive.

This is a super nice hotel in the middle of down town. The staff was super helpful and friendly. At one point one of the front desk staff took our pictures for a mini photo shoot since we were all dressed up. The hotel room itself was spacious, clean, modern, and Comfortable. At one point we need someone to help us clean up a mess we accidentally made and they were there fast and super nice about the whole thing. This hotel is a little bit pricier but if you split up between who you are staying with it's actually pretty reasonable. I'm read more

This was a nice hotel with a great location. It was difficult to regulate the temperature in the room, however. Like a lot of hotels, it shows its age. Sheets and towels are older and thin, slightly stained. Nothing gross, just you know, wear and tear. The facilities are lovely with good food options and ample meeting space. Staff was quick to respond to issues in meeting rooms and tech issues. I really liked the library. It was nice to sit and peruse some classics. read more

We stopped in for dinner at their restaurant late on a Sunday. Even though it was listed as open on google, it was already closed. So we stopped at the market to pick up a sandwich and a wrap. Besides being overpriced, it was incredibly salty. Almost to the point of inedible, but we were so hungry after a late plan flight that we ate it anyway. Both me and my husband landed in the bathroom several hours later with a horrible case of food poisoning. Stay far away ! read more

The service was absolutely terrible. After getting the run around with these hotel hospitality inept people I would never ever recommend Hyatt to any traveler in the area. They happily took my money after a cancelation that I called to reactivate less than 12 hours later. I understand the no refund rule but to be told within less than a day they would not honor my original reservation in IMO a bunch of $#!% ! I would give no stars if this was an option. read more

Great location--we were there for a library conference at Duke--and nice proximity to loads of Cinci fun! Love how the lobby has a Starbucks as well as plenty of space to sit and eat, or work while you are between things. Beds were comfy, rooms clean; kind cleaning staff. Expect to either pay valet parking or use one of the local lots. Even though valet was busy they were quick retrieving cars this morning! read more