I needed a quick oil change so I stopped in. Don waited on ME and made a few suggestions on…read morereplacing some filthy filters as well. He was kind, informative and helpful. Are they cheapest place in town? Not at all, but the quality of the service made it worth it. So, in conclusion, give Don a RAISE!!

Came in for a simple oil change. They asked if I wanted my tires checked and what PSI I'd like…read more During the process of checking and setting the PSI the guy broke the valve stem and struggled to repair it. They had to eventually call the tire store next door who recommended they remove the tire and bring it over for a new valve stem. Apparently, the valve stem had been corroded--which is reasonable since there are over 200k on my Tundra. I wasn't happy having to sit there for almost two hours while they struggled to fix the tire, brought it next door, put it back on the truck and finally got me on my way. This was supposed to be a quick oil change during my lunch hour. So, I wasn't happy with the situation but the two guys working there were very professional about the service. It wasn't their fault that the valve stem was corroded and broke. In the end, they didn't even charge me for the repair or the new stem and, in fact, they gave me a 15% DISCOUNT because the whole affair had taken so long!!! THIS IS WHAT GOOD SERVICE LOOKS LIKE. I don't write reviews often but it is so rare to get good service now-a-days that I feel obligated in this case. Great job guys! Keep up the good work--and THANK YOU AGAIN for being willing to work during the COVID19 epidemic.

They were attentive to my needs and professional in their duties. I felt welcome as soon as I…read morewalked in the door. We discussed the repair plan in detail and offered sound advice how to proceed. I don't think you will find that level of caring communication many places. My experience was positive, and the way I was treated with professional and caring service ensured I will always speak to these folks when I need mechanical services. I found a place I can trust, and I think anyone who walks through their door will see what I am talking about right away. They took really good care of me, and they will do the same for you. Est Cruz

First impression, Wow! Can a mechanic shop be beautiful?! Awesome, meticulously well kept business…read more Makes me comfortable leaving my car with them knowing they care about the appearance and cleanliness of their business and will do the same with my vehicle. Reasonable scheduling times! Jen the service advisor was pleasant and knowledgeable while talking on the phone, scheduling and in person when dropping off my vehicle. Briefly used the waiting area and enjoyed a cup of coffee. Great prices on hourly service rate for import cars. Got my car back in a reasonable time and they took care of all my maintenance needs and let me know what things could wait and what was priority.

Just had the best experience I've had at any quick oil change place. Went in for my regular oil…read morechange and the guy working with me, Joe, checked my oil and told me my oil looked perfectly clean and suggested we not change it today. He proceeded to top off fluid and tires, for free. This place is honest and great service. Definitely coming back!

Came for a transmission fluid flush, technician came to check in my car, immediately came back…read moreafter talking with who I can assume is a senior technician or similar role- he asked how many miles the car had, which is shy of 195,000. I was notified that VIOC doesn't service transmissions if they have over 160,000 miles, which is funny considering I brought my Malibu in for the same service two months prior with 229,000 miles at the time and they performed the service at the same location with no issues. Now the senior tech is at my window saying that Valvoline passed that rule a month and a half ago, (how convenient!) they also wouldn't do it for the safety of the transmission and for liability reasons- which I can understand. Whether or not he was lying, this rule isn't anywhere on their website and the customer service rep onsite said there was no limit on mileage. The only thing that makes Valvoline unique from other shops is you get in line- no appointment, no borrowing cars, relatively quick, stress free and you're ready to go. Cambridge VIOC needs to remember that they are catering to people who 1. Don't really care about the vehicle (otherwise it would be serviced by John Hirsch's or another dealer!) 2. Don't have time to book an appointment and wait around for that day to come. That's not practical for most people. 3. If the review so far hasn't shown my thoughts, just have me fill out a liability waiver. I would have gladly done so rather than having to hear his cheap excuses for why they cannot perform that service.

Very professional, honest and good communication about what's going on with your vehicle. Have…read moreloaners if your car is going to be with them for a short period. Nice gentlemen! They will work with you and your finances. They will be straight shooter. Great establishment.

I took my car in for an oil change and to repair a tire…read more When I picked up my car it wouldn't Idle . I called and toId them the issue. I was told to bring it back so they could see if it was somethingthey did. To be fair I missed my appointment due to illness. I was told that I have to pay $50.00 dollars to diginose the issue because I missed my appointment. My car ran great before the oil change. Now it won't stay running. I'm disappointed and can't drive my car.

Great service and this shop will do oil changes for RV's. They have a nice big bay to accommodate…read moreoversize vehicles. Some Walmart's just refuse to do oil changes on RV's even when their bays are plenty big to handle the vehicle. Not this shop! Most grateful!!!

This review is 100% the truth…read more.. ** CUSTOMERS BEWARE ** I brought my van in for an oil change I always pay extra to have other fluids topped off as well. A guy from the shop asked me did you just have your transmission fluid changed? I replied no. He said it was the cleanest he had ever seen. That's because there was none in it. My transmission went out. My mechanic said no fluid wrecked it. I contacted Scott the owner he blamed my van? So I leased a truck and went to a koo. My customer asked where's your van I told him what happened. He said I brought my truck there they didn't put oil in it and my motor went out. Snappy Lube had to replace it. So I thought I would take them to court. Then I read someone else did and Scott got on a payment plan? That customer said it took forever to get paid back. All said Scott cost me $2,500 to bring it to Snappy Lube for an oil change. Don't be fooled on his website as well look for lowest ratings he has a lot of them folks.

Great service, never had to get out of my car. Very clear about pricing and there was no attempt to…read moreupsell anything. I'll be back!

Good People! Good Work! At Fair rates... They also service INTOXALOCK at there shop!!!!!!!!!!!!!read more

They are awesome to work with! Excellent work great price and friendly. I totally recommend Rigs to…read moreRods to anyone!

I have been here a handful of times for various reasons. I have each and every time been pleasantly…read moresurprised by their fantastic customer service! The staff is always friendly and helpful. If I ever need a place to bring something to I tend to go here.. Try this place out if you haven't already.

I have been taking my vehicles here going on three years. I have always been happy with the service…read moreand very confident in their work. They have high integrity and have always repaired my vehicles to 100% making sure my vehicle is in proper working and safe condition. I will continue to have Rum River Automotive as my go to shop when it comes to any mechanical repairs or standard maintenance on my vehicles. I highly recommend Rum River Automotive not just for the excellent service I receive for my vehicles, but, also, the customer service is top notch. Keep up the excellent work Troy, Kelly and the wonderful mechanics!!!

i was looking for auto repair estimates this week and i spoke to three local places, one called…read moreback with an estimate in a few minutes, one texted me a link for a complete quote with variables and then when i called rum river who i have used several times in the past i was ridiculed and spoken down to like i was an idiot because there is no way to know what the cost would be until they got the car in and looked at it. well, that is why i asked for an ESTIMATE... for specific repairs ......they know what they will charge for specific repairs for the vehicle in question.....when i get treated this way, i will NEVER use them again. Treat your customes with respect if you want them to spend money at your place. shame on you, I will be telling everyone i know how you treated me.

I purchased a used car from Aaron and he had the upmost integrity. He was incredible at answering…read morequestions. He was more than generous and did more to ensure that the vehicle was in excellent condition than anyone ever would given it being a used car. He even fixed some items that were Questionable just to be safe. I cannot tell you how refreshing it is to find someone who really just is a good person and wants to do good work and be good to others while doing it. I would highly recommend working with Aaron and anyone on his team.

From the owner: We offer high quality auto maintenance/repair. " We are family owned, and treat your car as if it…read morewas our own!"