Customer service is top notch…read more Their work on all my vehicles had been great. Never any issues. If I have questions, they're always good and answering them timely. I really like their text message and phone notifications along with a vehicle report that you can click onto the internet via the text message. They do a thorough job and you know exactly where your vehicle stands in terms of maintenance and what needs to be done. They don't push you into buying a service or an extra service... they advise you on how to save money and if a certain item can wait until next time to be worked in with an oil change, etc. The price is reasonable. The waiting area is clean. If they're booked, they often give you the option to drop your car off and they'll squeeze it in throughout the day. I have been able to use a loaner car one time. (You'll need to schedule this about a week in advance) Overall, one of the best places(probably the best)I've had my vehicles serviced in 20 years!

First time at TGK. 4 tires, mounted, balanced and alignment. Work done in a timely manner. There…read morewas an issue with the alignment and they immediately took it back and fixed it. Other than the inconvenience, I will definitely try them again.

Ptl tire and auto installed a motor in our ford edge last year and did a great job for a very…read morereasonable price. Since then they've changed the oil a couple times. They're very friendly and care about the customer, even reaching out to make sure everything is okay. Finding honest mechanics is peace of mind knowing what car repair can cost.

Very professional, honest and good communication about what's going on with your vehicle. Have…read moreloaners if your car is going to be with them for a short period. Nice gentlemen! They will work with you and your finances. They will be straight shooter. Great establishment.

I took my car in for an oil change and to repair a tire…read more When I picked up my car it wouldn't Idle . I called and toId them the issue. I was told to bring it back so they could see if it was somethingthey did. To be fair I missed my appointment due to illness. I was told that I have to pay $50.00 dollars to diginose the issue because I missed my appointment. My car ran great before the oil change. Now it won't stay running. I'm disappointed and can't drive my car.

Outstanding Service and Reliability at Doctor Monte's…read more I've been a loyal customer of Doctor Monte's since I moved into the Cambridge area in 2011, and I can't recommend them enough. Over the years they've handled a wide range of issues for me, and their expertise and commitment to quality are unmatched. One example that stands out to me is my Son brought his car in for electrical work. After eight months the same issue resurfaced. Without hesitation, Doctor Monte's took care of it again, completely covered under their warranty. More recently, I had a timing chain broke that they had installed. It caused further damage to the engine. Despite their busy schedule they got a new timing chain, and fixed the damage to the engine the broken timing chain caused. By the end of the week through their warranty it was all finished. Doctor Monte's commitment to excellence and customer satisfaction is truly exceptional. On another occasion, I brought my vehicle in for a simple repair, and they charged me less than they originally quoted because they had an extra part on hand. It's these little things that show their dedication to honest, customer-first service. I am always happy to bring my vehicles to Doctor Monte's, and I couldn't ask for a better team. A special thanks to Brandon, Buck, Monte and everyone else who has helped me over the years! Regards, Kyle

I brought a Buick Regal T-Type here that was having power loss issues. I was told that it would be…read more$105 for a diagnostic check on the car. They were having issues communicating with the car, probably because it has been sitting in storage for a while, but they said it looks like an issue with the mass airflow sensor. They fixed the diagnostic communication issue, found that it was indeed the mass airflow sensor, ordered a rebuilt original part and installed it for me. They even delivered the car to the location that I am storing it at (in Cambridge) to save me from having to drive an hour to pick it up. When it was all said and done, the bill was only $275 (including the diagnostic and tracking down an original part). I am extremely pleased with the service and honesty from Doctor Monte. They did a great job and were not out to rack up a higher bill. I am always concerned when taking vehicles to shops that I am not familiar with. Thank you for your excellent service!

Most trusted service shop I have ever experienced. Have had about eight vehicles serviced by Randy…read moreover last 20 years or so and has always been my go to. Has always given solid advice on what to fix and even don't fix and get rid of said vehicle. Princeton area: you are lucky to have this shop in town!

High quality service and a detailed video, showing the problem and the fix! I appreciate Randy,…read moretaking the time to explain the fix and highlighting potential concerns for the future. I highly recommend Randy and his team!

Quality repair and honest evaluation done. They kept us well informed on progress while the car was…read morein the shop. I would recommend this shop for good honest mechanic work on your automobile or pickup.

Steve is often the guy you're going to talk to on the phone. Very nice guy. His prices were…read morebetter than a couple other places I checked. He also substituted a better tire free of charge because they were out of the tire we had agreed on. Very trustworthy place. We've gotten tires here on multiple vehicles now. Tip - if you need to wait, go hang out at one of the nearby coffee shops: Willard's or the Co-op.

Tire was ordered the day before. Told to be there at 2 waited 2 hours for the tire to be put on…read more No, sorry that it is taking so long. Because the tire was sitting there and the car was in the bay. Telling other patrons the COVID NO EMPLOYEES EXCUSE!!! That seems to be the go to for crappy service!!! Please people go to work and do your job!!!

This is not the first time I have relied on NATCO Transmission for service. And will not be the…read morelast. This place just recently changed ownership, and the new ownership had a very high bar to achieve just to maintain the service excellence I had received in the past. My 2021 suburban with GM's pathetic failure of a 10 speed has been having shifting issues for a long time. I had taken to the stealerships a few different times while under warranty and ofcourse they claimed it was fine every time. Now that the warranty expired, if failed. GM, of course, is refusing to make things right - so while exploring legal action, I still need to get it back on the road. So I brought my Suburban to Shaun (the new owner of Natco). Shaun and his entire team took excellent care of me, made the repairs and got me back on the road. They have secured theribbon of excellance !! Thanks to all of you and NATCO.

Ford F250 - I was recommended to bring my truck to Natco in which I did and I was happy I did as…read morethese folks did a complete check on my transmission and communicated to me my options only after they had all the results. Then they gave me my options a long with the pricing in which they were spot on !!! I have done work with many other places which the prices keep changes and many call backs.... These folks did the right thing and there were no price changes and the work done was awesome and the dates they told me were spot on !!! I sure hope I do not need there services again BUT if I do I would go back in a heart beat !!! Awesome people to work with !!! Thanks to all the folks at Natco......