I have had many repairs there on my truck. Good friendly mechanics. Great with diagnostics and…read morerepairs. They do not try to upsell.

I brought my car in to get a new belt and was told it only needed to be tightened. He also checked…read moremy exhaust, even though I didn't have an appt for that, and replaced and tightened bolts. For WAY less than what any another shop would charge at a minimum shop rate. Been here before and will be back!!

I sat for 20 minutes outside this location in my vehicle with my windows down by the way. 3…read morecustomers before me got helped and I was still sitting there. No one said anything to me at all the whole time. Eventually a bearded employee approached me and asked if I was waiting on someone. Seriously?! I'm sitting outside the lube section in my vehicle and you ask if I'm waiting on someone? I said "no I'm waiting to be checked in", to which he replied "oh no well I need you to go park and come in check in at the podium." Well that would've been nice to know 20 minutes ago. So I parked and went to the podium and he asked in a rude tone "how can I help you today" and I said I just needed an oil change. And then he said in his "I don't care about anything tone" that it's an hour wait for walk ups. Would've REALLY been nice to know.

Of course we all know car problems happen at the worst times. I called this place and they were…read moreable to get my car in quickly which was a relief for me because I was concerned driving it with the error codes that were coming up. They determined that would take a few days to fix it and to fit it into their schedule between other customers. They saved me by giving me a loaner car which was so much appreciated since I don't know anyone in the area who could help out. I really like how they would call and update me daily and sent pictures on the issues and descriptions in an email. I don't know about you but I can never remember when they rattle off a bunch of issues. It was nice to be able to reference back to that email. The price was also reasonable. I would recommend them. They were also humble enough to point out that they don't have alignment available right now but recommended another shop. That speaks volumes. Very helpful front counter person as well.

We have serviced all our vehicles here since the 1990's with no regrets. The owners, mechanics,…read morestaff/help have always been exceptional and helpful. For tires and oil changes I have never had an issue. They have even able to steer us in a better direction knowing issues a vehicle has had consistent problems with as they see so many. We drive GMC/Chevys. I am getting my honda accord tires there too.

I tried Scottie and son for the first time on an air conditioner problem. Happy with all the above…read more Air is colder than I ever remember. We will be back in the future.

what a great group people to work with they kept me in the…read moreloop the hole time and the body work is amazing i just want to a thank a great crew for a great job. i will recommend them for all service and body work. thank kerry maness

When I got there, both bays were occupied and each bay had a car waiting in line behind the ones…read morecurrently inside. A worker went to one of the cars and had them move off to the side for a top off. I drive up and wait. The van next to me was that had been there before me got upset for the lengthy wait and left. A white truck pulls in and visits with workers inside while they were working. He comes out and flags a new arriving car to the other bay. That guy got to go in with no wait what so ever. After 45 minutes of waiting and not getting greeted by an employee, I left. Great service at Victory Lane in North Branch as thats where i ended up going! I wont be back to this Valvoline. Forest Lake Valvoline is top notch in my experience for any Valvoline. Great management over there.

Came for a transmission fluid flush, technician came to check in my car, immediately came back…read moreafter talking with who I can assume is a senior technician or similar role- he asked how many miles the car had, which is shy of 195,000. I was notified that VIOC doesn't service transmissions if they have over 160,000 miles, which is funny considering I brought my Malibu in for the same service two months prior with 229,000 miles at the time and they performed the service at the same location with no issues. Now the senior tech is at my window saying that Valvoline passed that rule a month and a half ago, (how convenient!) they also wouldn't do it for the safety of the transmission and for liability reasons- which I can understand. Whether or not he was lying, this rule isn't anywhere on their website and the customer service rep onsite said there was no limit on mileage. The only thing that makes Valvoline unique from other shops is you get in line- no appointment, no borrowing cars, relatively quick, stress free and you're ready to go. Cambridge VIOC needs to remember that they are catering to people who 1. Don't really care about the vehicle (otherwise it would be serviced by John Hirsch's or another dealer!) 2. Don't have time to book an appointment and wait around for that day to come. That's not practical for most people. 3. If the review so far hasn't shown my thoughts, just have me fill out a liability waiver. I would have gladly done so rather than having to hear his cheap excuses for why they cannot perform that service.

I have a 2006 Honda Accord that had a bad air conditioner unit. I needed it replaced and decided to…read morehave the Serpentine belt done at the same time. I have lived in Cambridge MN area 30+ years now and never found a really good auto repair location outside of tires. I had these guys recommended to me. They were 42% cheaper than a Honda dealer. They were a little more than another shop in town. They certainly are not the bargain shop BUT they are a clean shop with good reasonable prices and great work. Told me they would have it done Thurs pm when I made an appt. Brought it in, done by WED PM. That's what I call service. They called me after looking the car over and requoted price to be what my husband thought it would be. Clean shop, good people. If Allina has their ambulances worked on there, I think it is good enough for me. I will be back!

Mechanics as honest and fair - and REALLY, REALLY good - as you'll ever find…read more My wife and I have been taking vehicles.to Jeff and Paul for over 12 years now and would never consider going anywhere else. if you're in the cities it's a bit of a hike, but your car will love the attention. And you'll love work well-done. Highly recommended.

So back in March I had some tires replaced at bucks toys and tires there machine damaged the rims…read moreon my vehicle. Sorry for the future long post So when I noticed I went back they did own up to it took pictures and told me they will be running threw their insurance it could take 6 to 8 weeks after not hearing anything I went back to them and asked they said I should have and where surprised I haven't but they are a part of FIRST STATE TIRE Reycling. Gave me there info I called left a message a few time never got called back started stopping by have talked to multiple managers now getting a different story every time. DO NOT Give ur money to bucks tire and toys or to first state tire Reycling

Bought a vehicle from Big Dan. Awesome guy to work with when buying a vehicle. He went above and…read morebeyond to answer every question I had. It was definitely a great car buying experience. I want to point out as with any used vehicle know matter where you buy it from you are going to have possible kinks to work out because it's used and not brand new (This isn't always a dealership's fault). Big Dan reassured us with the "Call me first, if there were any issues." He was serious too, because he wants everyone to have a great car buying experience. I would highly recommend contacting Big Dan when buying a used vehicle.

Very dishonest. I understand we buy used in as is state, However I don't recommend this place…read more Bought the vehicle with supposedly no issues I could find. Car starts having issues and upon starting trouble shooting and repair come to find out he went into the dash and blacked out check engine light. NEW LOW FOR THESE THEVES!!!