As a first time car buyer, I could not have chosen a WORSE dealership to give my business to. I should have trusted my gut and ran away before I made the mistake of buying a car from Affordable Auto in Cambridge, but, I unfortunately decided to give them the benefit of the doubt and put my trust in them. Biggest mistake I have ever made. The first day that I went to car shop there, it seemed like Dan and Gary (The salesman and owner who "helped" me) were nice enough. They didn't do anything special to make me love them, but I wouldn't have guessed that they would be as shady, untrustworthy, lowdown, and pitiful as they turned out to be. I decided to come back a few days later to drive the same Chrysler Pacifica that attracted my attention. I asked lots of questions - questions that I had hoped would help me through this process as a newbie - and shouldn't have let my excitement of a "new car" lead my decisions more than logic did. Dan was no help. Ever. He always excused his lack of knowledge on the vehicles with statements like, "You know, I'm not sure because I haven't gotten a chance to drive it", or "I don't know, let me ask the boss". Never did he give me clear cut information, so I trusted that Gary's advice would come easier and more reliably. When they told me that they didn't do a full inspection on the cars, I should have ran. Lots of "should haves". But I didn't. They suckered me in and sold me a car that broke down 8 hours after I drove it out of the lot. The coolant tank exploded while I was driving. Gary didn't answer my calls, voicemails, or picture texts that night, and when I finally got ahold of him the next morning after several attempts, he claimed he didn't get any messages or calls. They towed it back to the dealership but would not allow me to exchange or return the vehicle because of it being sold "as is"... Eight hours. Not even a full day and they couldn't stand behind their vehicle. When I called the next day to check on the status, Dan answered with, "What Pacifica? I don't know what you're talking about". DAN SIGNED THE PAPERWORK WITH ME. When I got in touch with Gary he said that his mechanic was in the process of fixing the coolant tank and catalytic converter and I could come pay for the repairs when it's done... Eventually Gary made a deal with me that he would pay for half of the repairs since it happened so soon, but the repairs had to be done through his mechanic. THREE WEEKS later, Gary tells me that my car is done. I go to pick it up and not 2 minutes after I leave, the check engine light is beeping. I turn right around and the next day am told that the O2 sensor needs replacing. A week later Gary says it'll be done tomorrow, next morning I drive to the dealership... My car isn't there. Gary "wanted to drive it home a couple of times to make sure that it was running perfectly". The next day he says that he needs to fix the front brakes so that I have a perfect car. OVER FIVE WEEKS AFTER I BOUGHT THE CAR I am finally able to pick it up and bring it home. Only, when I picked it up, I was in shock. Gary put 1,500 miles on my car. 1,500!! The car was filthy dirty - dust and dirt smeared on the seats, dog hair everywhere, poptart crumbs, candy wrappers - you name it! OH, and the tires were different. DIFFERENT TIRES. At that point I was done talking to those unprofessional, disgusting men so I decided not to call them back. Not long after this my car broke down. And broke down again. And again. Same issues that Gary's mechanic "FIXED" every time. Did I mention that Gary's mechanic installed my catalytic converter UPSIDE DOWN AND BACKWARDS? Yeah, it melted the O2 sensor wires - another fun fix. Now the head gasket needs replacing, and my mechanic said that any dealer that did a full inspection on a vehicle should have told me that a lot needed fixing before it was to be sold. Had I known this I never would have purchased the pile of junk. They put bandaids on it to get it out of their sight and didn't care in the least bit if they screwed someone over. OH, and when they promised me that they would cover 1/2 the cost of my repairs - they didn't! I brought the invoice to my TRUSTWORTHY mechanic, and they said that I paid the repairs in full. Despicable. I was taken advantage of, and they completely abused the power they felt that they had over me. I hope that no one else has to deal with their lack of professionalism and dishonesty. I would never recommend giving them your business. read more