Amazing sales team. Made trading my car very easy. Competitive prices. I've been buying cars here…read moresince it was Bill McBride.if you are looking for a vehicle, give Della a call. The garage is speedy too.

I made an appointment to have my 2024 Crosstrek oil change and tire rotation. There was a mixup…read moreabout my out of state dealer maintenance warranty, and the service team actually got to the bottom of it and honored what I'd been told on the phone. Lots of places can fix cars, but integrity is in short supply. Based on my experience today, this place is managed by fair and honest people, who showed utterly unexpected integrity. Thank you.

They always take good care of me there to get me in when I need to get in and if I have any…read morewarranty problems, I take care of that. Definitely a good place to go.

I had a wonderful experience purchasing a new car at Della Chevrolet with Jae (salesperson). From…read morethe beginning he was very personable, polite, and professional. He showed that he was extremely knowledgeable about his products but also showed kindness and compassion to me as the buyer. I would highly recommend anyone looking to buy a new or used car to seek out Jae. You won't be disappointed.

ONLY CAN comment on service. It was reasonable in both price and speed. Only issue was first…read moreavailable appointment was almost a week in the future. That said when i got to the dealership they quickly got the car. I would go back with my Subaru.

There are two parts to this review; sales and service…read more In 2013 I stopped by while shopping for a new Subaru Forester. Since I don't live nearby and didn't have time to haggle, I asked the salesman for his best price to include my trade-in that I had brought. He quoted me MSRP and low-balled my trade. Great. Thanks for wasting my time. The salesman was polite, but that's all I can say. I saved $3,250 by going to Barstow Subaru in Potsdam. Sales: 2/5 stars. In September 2014 I stopped by for an alignment. I had scheduled the appointment online and they did well. They have some newer and high quality alignment equipment, and I trust they did the job right. Service: 4/5 stars.

There's oil and water all over my brand new engine!…read more Brought it in to check why oil light kept going on; they said it was "normal" to burn a quart and a half in 2300mi. of driving! Engine was dry when I brought it in; now the car is smoking like crazy. Extremely nice staff, though!

Dissapointed. We purchased a Ford Transit in 2025 for our business…read more It has aprox 21,000 miles on it and the motor has failed. We have had 3 oil changes all within 6,000 miles and we are told they (Riley Ford) will not honor warranty on the motor. They claim it has been run with low oil. Yet they also acknowledge that warning lights should come on well before a dangerous situation would occur. They also mentioned they saw no lights. When asked if we could reach out to Ford to try and push this through, we were told, "it's our decision and we don't want to". To top it off, we are told they won't take credit card payment for the diagnostic charge to assess the issue. We deal with Ford dealers in multiple states, and all accept our card for payments. In fact another dealership has offered to process the warranty and stand up for us. I guess we'll be buying vehicles from other dealerships going forward.

Just got a 680 plus bill. Had two tires replaced, a recall and was having powertrain issues. The…read moredealership charged $150 to remove an aftermarket module that they "think" might be the issue...a module, mind you, that they had to remove anyway to diagnose the powertrain issue I was having with the engine. A module that has been on the vehicle for the entire time I've owned it and never been an issue until last month. This charge on top of the fact that they had to do a recall software update on the powertrain module. Perhaps THAT was the issue?!?! I'll never do business with these thieves again. Unless their techs have no fingers charging $150 to pull a plug, that MIGHT be an issue, seems excessive.

I brought my Kona EV up to have 75K mile service done. Although they don't service many EVs in…read morethis part of the state, they didn't have any problem understanding my car's needs. As it happened, I needed a sway bar, which can be expensive. They didn't have one in stock, but they were able to procure one and install it if I was willing to wait (which I was.) My car is as good as new. The whole thing -- 75,000 mile service and the sway bar -- ran me $300, which I consider a bargain.

Poor Management! We liked the salesman, Logan, and appreciated his time and laid-back approach. We…read moretest drove the vehicle, discussed trade-in values and financing. The estimated monthly payment was below the budget we had requested, so we left feeling confident moving forward. The next day, we decided we were ready to buy. Based on our conversations with Logan, we planned to put $12,500 down, with approximately $7,600 coming from the equity in our Honda CR-V. During our discussions, Logan stated over the phone that we would need to bring a $4,900 cashier's check. When we returned to sign the paperwork, everything was different. Before we were ever shown the APR or monthly payment we had requested in advance, we were already discussing warranty options with numbers that didn't seem to match what we had previously agreed upon. When we questioned the discrepancy and asked for Logan, the manager, came in but couldn't clearly explain where the misunderstanding had occurred. Instead, he produced a document comparing the $12,500 down payment we had discussed with a $4,900 figure, as though they were the same thing. We had never discussed a $4,900 down payment until we were ready to go all in. It then became obvious that somewhere along the way, the difference between our total down payment and our out-of-pocket contribution had been confused. We fully acknowledge that we could have caught the mistake sooner by double-checking the math ourselves. However, this misunderstanding happened over multiple conversations, and no one at the dealership caught it either. As customers, we relied on the figures being presented to us properly. What happened next was the most disappointing part. Instead of calmly walking through the numbers, the manager told us, "If you can't do the math, you need to leave," and walked out of the room to "cool down." Thinking we couldn't hear him say "I'm not selling you that car today". This all happened in front of our one-year-old child. Mistakes happen, and we understand that. What we can't overlook is how the situation was handled. A respectful explanation and a willingness to work through the misunderstanding would have gone a long way. Instead, we left feeling embarrassed, confused, and wondering how a simple math misunderstanding escalated into such an unprofessional interaction. Definitely go with a different dealership or at least a more experienced salesman so this doesn't happen to you!

Bought a truck from them, 1 week later it was having issues. I took it back and told them it was…read moreshifting hard and making a loud clunking noise and jerking, they replaced the brake booster. Ummmmmm not the presenting problem but ok. 3 months later my transmission goes! They had my truck 3 months and then told me it was not covered by the warranty (which i paid for) after the warranty company finally paid for it brennan called me and told me it was done. 2 months later the transmission went again! Had it towed to brennan, once again same bs as stated above. Got it back was running good then the truck started to make the same noise as stated above. I called them again to possibly discuss trading it. I was told I had to pay for the appraisal!!! Are you effing kidding me!!! Now I'm paying for a dead truck!!!! They could have just put me in a newer truck but instead they (brennan gmc in Plattsburgh ny) tried to get more money out of me. I have gone back 4 times prior to this to trade it but to avail i was ignored. Why? Why didn't they make good for themselves?? Is it because I'm on a budget?? All I tried to do was get in a newer vehicle.. I do not recommend this hole!!!

Horrible trade in values. They want to make top dollar every time. Poor trade in value, mark up…read morefinancing and full value on their car!!! OMG Brennan GMC

List fob. Had Sorrento towed in on Monday Della had car for two days before reaching out to me…read moredespite the fact that I contacted them 3x . 1.to let them know car was coming 2. to ask about key that they said they had to order 3 . to follow up . if you leave a message they do not call back . They ordered the key and then said their key machine broke so tech was supposedly driving around town looking for the key part of the fob. I was told to come in four days later at noon. It wasn't ready. I came back at three. It wasn't ready. I began to think I would get a hotel room since my vacation rental was up these four days that I had to wait for a key fob me to dollars in Uber expenses. This is the worst dealership that I've ever had experience with ... they seem to be outright liars very unconcerned about customers predicament very unreliable. They must have some sort of monopoly to be able to treat customers this way. They're fine for Sales. Of course they are but Service is another issue.

Michael Johnson at Della Kia was absolutely amazing and I would recommend him to anyone who is…read moreinterested in purchasing a car. He gave me everything I asked for and an impecable deal, he was patient and walked me through all the features of the new car and made sure I was absolutely comfortable with everything before I drove away. He addressed a couple residue spots on the car that was left by the foam blocks that were attached during transport but he took care of them promptly. I am greatly satisfied with the treatment I recieved at Della Kia and will continue to do business with them for future purchases.

I contacted them to get a hitch put on my Rav-4. They were wonderful and accommodating on the…read morephone. In person, even better! The folks I interacted with were super-friendly and the cost was extremely fair. Highly recommend.

I ordered a set of U bolts. The order did not seem to go through. Within minutes i received a call…read moreindicating it had.-Great service.good pricing and i had the bolts within two days. Thanks : Dennis @ Geezer Brothers. ( The French pronounce it Gazay)