I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

Dropped my car off for service with my advisor whose name is Jeffrey Limthong. He made sure my car…read morewas taken car off. And also he gave me a loaner in which it helped me take care of some very important things with a lawsuit I have going on. Jeff is the kind of person who takes his job very serious and who really cares about his customers. Alot of places take advantage of their customers kindness for a weakness but not Jeffrey. To whom it may concern need to give him a raise. Thanks Jeff I appreciate your service ​

What a GREAT place! Friends told us to take our 2001 BMW M Coupe 170 miles to EuroEnvy when we…read morestarted having engine problems during a group drive. They were so right! Tom and Shannon are very experienced with Audis, Mercedes, Minis and BMWs, especially BMWs with S54 engines like ours. They squeezed us in the same day, and Tom diagnosed it as needing a throttle position sensor - and he had one in the shop! They drove us to the mall to have lunch and hang out until the car was ready,and drove us back. Tom explained everything he did and gave us great information about other work we might want to do on our 24 year old car. Anyone who will do all that for an out-of-state customer they'll never see again is worth their weight in BMW parts!

I recently had quite an adventure with my car. It all started when I got my oil changed and had a…read morestate inspection done in another state. I was driving from Pennsylvania to Virginia, on my way to Charlotte. I planned to stay overnight in a hotel in Virginia before continuing my journey. The place that did my oil change mentioned they couldn't reset the service reminder/error message on the screen. So, while I was driving to Virginia, my car kept flashing "Oil pressure low." It was 11 PM, and I had no idea where to stop. I assumed it was just the reminder not being reset, as the service provider had informed me. I made it to the hotel, but the next day, my car wouldn't start. It made loud knocking noises and had jumpy movements. I stopped and towed my car from Virginia to the BMW dealer in Charlotte. A couple of days later, the dealer called and informed me that the car didn't have enough engine oil--only one quart! They recommended replacing the entire engine and quoted a whopping $27,000 for a remanufactured engine. I was shocked! Even my 2016 car wouldn't resale for that price. Desperate for options, I called companies that buy cars with failed engines, and they quoted me $1,500. Then, THANK GOD, I called Euroenvy to check if they could replace the engine. They asked why I needed a new engine, and after explaining the issue, they quoted a price, and I approved the job. I then called BMW to release my car, and they offered to replace the engine for $19,000 with a used engine that had 79k miles. I declined and asked them to release the car. I towed the car to Euroenvy, thinking they were going to replace the engine. This is when the MIRACLE happened. Euroenvy called and said they weren't sure why I needed an engine replacement. They ran some diagnostics and asked me every single question about what had happened. After a thorough test run, they discovered that my engine didn't need replacement at all! The issue was a leaking oil drain plug, stripped by the first place that did the oil change. They fixed it, test-ran the car, checked for any leaks, and found none. They charged me $243 for the service, and my car has been running super fine ever since. In 2 weeks, the agony i went through is something cannot be explained (from $27000 to $19000 to $1500 to sell the car to now. This is not just about money. It is a combination of money + agony that we were going through the whole time. Euroenvy could have just replaced the engine as I already approved the job (BTW their engine replacement is way cheaper than the dealer) but they didn't do it. They did what was right and I just LOVE this place. Until I live in Charlotte, you will be my GO TO place for my car. In today's world, it's easy to find smart people, but honesty is a very rare quality. Euroenvy is a place that combines both smartness and honesty. You are the best, and I will never forget this experience.

Made my appointment for service. Appreciate Adnon taking time to walk through things with me. He…read morekept me statuses along the way. Nick did a great job on the work and got it done quickly. Great experience, highly recommend.

Today has been a horrible experience!!! I brought my 2022 EQS in June and been having windows…read moreissues since I brought the car! Jorge Fuentes told me it would be cover under warranty but then came back after a hour and said it won't be cover because it look like I spill something! I ask to speak to his manager Jeremy and he was very not caring...I said ok I'll take it to my Mercedes mechanic and then they told me I had to pay $255 for them looking at my window. I ask Jorge why didn't he tell me that previous and he said that's his fault and I still I had to pay! The customer service is horrible here and I will not be coming back! I do not recommend this location!

I have had my car serviced here numerous times and each time the service has been always very good…read more Each service representative was very attentive and communicated with me. I actually did not think the service could get any better, but I was mistaken. This time when I came in for a basic oil change, the tech spotted a whole in a tube and leak in the timing cover. When the service representative, Sydney went above and beyond to reach out to Lexus to see if they could assist me because my warranty had just expired. She made sure to assure me that she could not promise me they would help me. Well, Lexus came back and authorized repairs that would have cost me several thousands. I am grateful for my Lexus experience as a long time customer and I am grateful for Sydney going above and beyond to even try to see if they would allow my car to be serviced under the warranty. Thank you Hendrick Lexus North Lake

If you need to take your car here for a factory recall, be sure that they have the parts before…read morearriving. They'll make an appointment without having the parts in house. I took off from work for this appointment . They were more concerned about selling me a new car or purchasing my car versus providing the service I came there for. When you ask questions, Sales blames Service and Service blames sales. Several of their service reps are actually rude and cocky. I would never buy another car from them. Doing my last visit my car was returned to me dirty with leaves in the floor. I purchased my car and two different service contracts from Hendrick Lexus Northlake. I don't believe they appreciate my business. I will never buy another car from them. I will get my service done elsewhere if it means me having to drive out of state.

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

I want to take a moment to recognize Ben Trask for his truly exceptional customer service. Ben…read moreconsistently goes above and beyond to ensure that his customers are completely satisfied and well taken care of. His professionalism, attention to detail, genuine kindness, and dedication to providing an outstanding customer experience are second to none. He takes the time to listen, address concerns, communicate clearly, and make sure everything is handled with the highest level of care. What truly sets Ben apart is that he doesn't just do his job--he goes the extra mile to make his customers feel valued, respected, and appreciated. His commitment to customer satisfaction is remarkable and reflects the level of excellence one would expect from BMW. Ben Trask is a tremendous asset to the BMW team, and his hard work and dedication deserve to be recognized. It's because of individuals like Ben that customers develop trust, confidence, and loyalty to a dealership. Thank you, Ben, for consistently delivering a first-class experience. Your outstanding service does not go unnoticed. BMW is fortunate to have you!

Traded I'm my 2021 Escalade for a 2023 BMW 760 on September 1. Never had any problems with my…read moreEscalade in the 3 years that I had it just wanted something newer. I've only had the BMW for a little over a month done had to get a loaner twice just got it back yesterday and it's still not fixed and now they want me to come get another loaner til they figure out the problem smh not to mention the scratch on my car. I wish I would've went to Mercedes

Quick, efficient and professional. The price was good for my budget! . I have already recommended…read morethe services of Fournier Motors to another Prius owner

This is a budget friendly alternative to the Toyota Dealership for work to be done on my Toyota…read morePrius. The staff is friendly.

This might very well be the best run car business in the nation…read more.. Old fashion way to handle a customer, making sure he's happy. Full disclosure and if a problem occurs, it will be handled in the best possible way. Certainly the best way to get repeat customers and high recommendations. Thank you !

This is the most reliable HONEST dealership in the Carolina's. After being a long time customer…read morepurchasing multiple cars from them they always treat me like family and always do the right thing by me. The owner assured me he will always help me before hurt me. I percent trust these guys from the sales team to the finance department even the repair shop. I can't say enough how good they have been to me and highly recommend them!!!! And beautiful affordable cars