I'm surprised this place only has 2.5 stars. This was always my go-to Chinese restaurant when I was living in Gates and I came back tonight to grab takeout while visiting my parents. Their food has always been consistently good. I ordered the chicken mei fun, an egg roll, and chicken fried rice. The order was ready in less than 15 minutes (I picked up in store). Everything tasted great. The egg roll was crispy but not too oily or overcooked, and the mei fun noodles had good flavor. The rice was also nice and a little bit salty, but I prefer my food that way. Overall I really like this place. I think they're reliable and have pretty good Chinese food. They do have a $10 minimum for credit card orders though, so keep that in mind when ordering with a card. read more

Hunan Garden - Chicken Mei Fun - Chinese Near Me - Rochester, New York

For the New Year's Eve Dinner we decided it was going to be a no fuss kind of meal. And it turned out to be a great decision. So we ordered take out from Hunan Garden. It is expensive but it's well worth it. I walked in and ordered our food and it was done within a 15-20 minute time frame. We brought it home and couldn't wait until dinner because it smelled so good so we had a late lunch. If your looking for something quick Chinese food is the way to go if you're into it. Mind you it's not fancy and there is no place to sit and eat but it works. read more

Ordered a sesame chicken meal, went in and picked it up brought it all the way home and the chicken was old and hard so I take it back they open it bring it behind the counter swap out two or three pieces of chicken for new pieces and then give it back to me. I could tell it was the same food that I just brought because it still had the trails of soy sauce on it. Very bad for business and I give him a zero read more

Hunan highlights include solid food, wide array of options, super affordable, and very generous portions. We ordered the lunch specials. Each included a main, rice and soup for under $9. We also ordered the tofu pad Thai to share. All was delicious, except I was not a fan of the fried rice. It tastes sort of like it looks - basic yellow rice. Not a bad restaurant if in the area and wanting a quick affordable lunch. The pad Thai was probably my favorite. read more

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This is our go to Chinese spot. Always good. The employees are friendly and very accurate with our orders. I haven't found an item yet that I don't like. I also like that for $2 more I can change the rice to lomein in my combo plate. Feeds me for at least two meals. read more

Hunan Garden - General Tao chicken - Chinese Near Me - Rochester, New York

Wonton soup base tasted vinegary. Shrimp and fried rice is yummy! Live the shrimp egg rolls! read more

Hunan Garden - Hunan Garden - Chinese Near Me - Rochester, New York

I recently visited Hunan Garden and had a great experience. I ordered the beef noodles, which tasted great. I plan to visit again soon.

I walked in and ordered and service was polite and fast, and my go to order, beef lo mein, was solid. All in all, a solid local Chinese food spot. read more

Only place I will order my Chinese food from it's my favorite spot. The food is amazing everytime. So flavorful and they give you great portions too. The service is great too. Never had any issues with my orders read more

Love the variety of choices you get at Hunan Garden especially the Thai choices. This restriction was a favorite before COVID and then there was alittle struggle with the quality of the food. We decided to try them again recently and we were glad we did! My son loves the beef and broccoli. He loves the brown sauce that accompanies the tender thin sliced beef. We also got the Phat Phet that is a Thai dish. The portion was huge and the combination of spices and fresh basil were outstanding. They also prepare special requests. We order chicken with mixed vegetables in a white based sauce. Not spicy but flavorful. Their sesame chicken is more of a. Sweet and sour sauce. Still good. Loved all the veggies in te fried rice that accompanied our meals. This is a take out only restaurant and the inside isn't much to look at. It does have lots of boxes all over the waiting room but it didn't bother me. Sorry no pictures. read more

On January 28, 2024 my husband and I ordered from Hunan Garden on Spencerport Rd. While waiting for our dinner I suffered a stroke. The ambulance and firetrucks were at my house when the delivery driver arrived. Naturally my husband cancelled the order. Fast forward to last night. We called to place an order. Only to find out that we are banned from delivery from here due to the fact that there was a medical emergency and had to cancel one time Unfortunately I am unable to drive and my husband has just had knee replacement. I'm sorry I find this in very poor taste... read more

Terrible place for Chinese take out . The guy who takes order needs to learn how to speak English. I made a take out order on phone when I get to the restaurant the guy said it wasn't ready yet . He told me he wasn't sure I have ordered. He took my number after place and order. He never call back for clarification if he wasn't sure . The food was greasy and too sweet. I also found hair in my lomein dish . Not worthy of my time or money read more

Solid Chinese take out restaurant. I usually order the steamed dumplings to see if the restaurant makes their own or buys them from the store. For sure, Hunan makes theirs with love. read more

About time I updated my review...I have had several good experiences since my 2 star. Today being the most recent good experience. I ordered several items, one of which was a chicken noodle soup...well when I got home I saw that it was a chicken n rice soup. So I called them on the phone and told them the mess up. I asked if they could deliver me the correct item. They said no problem and apologized. Score 1 for customer service. What prompted me to update my review is when the driver arrived he even let me keep the incorrect item...double score for customer service! read more

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I LOVE THE SWEET AND SOUR CHICKEN!!!! Also recommended: the chicken chow mei fun and vegetable egg rolls Always fast, reliable, and delicious. My favorite go-to spot for Chinese takeout in Rochester read more

This place is a cozy and adorable family owned Chinese restaurant that serves some delicious food! The family is super sweet and I love their story of how hard they worked to open up this place by training with other Chinese restaurants in the area and really learning the trade, a family really trying to achieve that American dream. Anyways, onto the food, I ordered the Hawaii Five O which comes with breaded shrimp, beef, scallop, roast pork, chicken, and Chinese vegetables with rice ($11.55). This was really delicious! Everything was tender and the brown gravy sauce was delicious. It wasn't super salty and I didn't feel terrible about myself as I usually do when I eat Chinese food take out. The only thing was the scallops I think were slightly overcooked which can be hard to figure out when you have so many different proteins. Overall I think this dish was great! I also got the crab rangoons which is one of my fave things to order. Their crab rangoons are a little sweeter than other places I've ordered from but they're definitely delicious. The sauce that comes with it though is way overly sweet and luckily the crab rangoon is sweet and delicious enough where you can save some extra calories by forgoing the sauce. This place has great deals and great prices for some delicious food. The family is super cute and friendly. They're still growing and I'm pretty excited to see where they go. read more

Hunan Garden - Hawaii Five O Chef special ($11.55) - Chinese Near Me - Rochester, New York

This place has gone down hill. Guy on the phone needs some more training on how to listen to customers when they are ordering their food. Then when you call back in he argues about what you order. The food isn't even that good there to go thru this. Too bad Chef king is under new ownership and their food is garbage now too.... Gates needs a good Chinese restaurant and fast. Don't order from here. You've been warned read more

Best Chinese on the west side! Been going here for years and never disappoints. Fast and always fresh

I'm so pleased for my 1st time so I'll visit again, since I moved 3 years ago I haven't able to find a reliable place Now I can go back to my usual Chinese food on Fridays read more

We have been ordering from here for over 10 years and its been great but over the past year we've been ordering less and less because the quality has been going downhill. Ordered from them today, the dumplings were burnt, the crab rangoon had no filling and the entrees were subpar. We'll be looking for a new chinese restaurant for our future orders. read more

My parents love this place often commenting on how it's one of the best Chinese takeout places that they hever had. I thought nothing of it at first as I am not a huge fan of Chinese food but I decided to see how "extravagant" this establishment was. It's in a strip-mall like white building next to a misfortuned Pontillo's but ta the moment, they are fixing the parking lot so parking may be a slight issue but this is only temporary. It has a decent interior, well kept and clean and smells of "takeout" as soon as you walk in the door. I have never experienced the delivery as I simply drove to the business but everytime i arrive, it's ready for me instantly...expect for a few times where I had to wait a minute or two but not a big deal. Now it's time for the exciting part, the food itself! I had ordered stuffed crab with a side of miso soup for dipping. I'm not a fan of crab, but it tasted pretty damn good, even better with the soup. In traditional Chinese fashion, they package fortune cookies with the meal which is the first thing I go for when I arrive home...sometimes forgetting to take out the fortune in them. Service is friendly and quick and it has earned a spot in my book as "My Favorite Chinese Takeout Place" in the entire world, so far...but I am up to the challenge for another restaruant to challenge what Hunan Garden offers. read more

Definitely one of the better Chinese takeout restaurants in the area. It is in a humble location, but it is well run and consistently cooks delicious food. You could flip a coin between Chef King down the street, or Hunan Garden because they are both good. Chef King has the better egg rolls, but Hunan has a better menu. Try Hunan's curry cashew chicken. It is fantastic. read more

Some of the best in town since Larry & David sold Chinatown & it went downhill. Crab Rangoon great, lo Marin is the good thicker noodle not the ones that look like spaghetti like Wegmans, boneless spare ribs great, most entree good. We usually get Sesame chicken & Mongolian or spicy beef. Wish they would make the 'sautéed shrimp in hot spicy sauce (red sauce & onions)' like some other places in the Greece gates area used to. Most of their shrimp dishes battered. Pet peeve every other time we order egg rolls they end up being fried spring rolls instead. It's just not the same or as good. Overall best I've found currently available @ dinner time. read more

I've been going to Hunan Garden for 5 years now and I've rarely had a bad experience. Tonight I ordered take-out and, no joke... they microwaved old food. I'm not kidding. It's not hard to tell when food, particularly Chinese food, has been microwaved. And they didn't just microwave it, they way OVER-microwaved it. I gave them 20 minutes before showing up for pickup, and my food as expected was already sitting on the counter. I didn't sit down to eat it for at least another 20 minutes, yet the first bite burned my tongue it was so hot. Given the amount of time it had to cool, that's only possible if the food had been microwaved. Add to that the fact that the sauce was runny and tasted watered down (again, steam from the microwave), the pork was brownish and tough instead of the normal reddish color, the mushrooms were pale and crunchy... I could go on, but I'm telling you, they sold me microwaved leftovers. I'm used to that kind of thing at my local McDonald's (which is why I haven't eaten there in years), but I don't expect to be charged fresh prices for Chinese leftovers. Way to lose a loyal customer, Hunan Garden. read more

My husband had the Bourbon Chicken and said the chicken was tough and didn't taste like any Bourbon Chicken he has ever had (not in a good way). The shrimp Toast was good as were the Fried Wontons. I had the Spicy Shrimp - it wasn't Spicy. It was too tangy for my taste as was the Tom Yum with shrimp which is funny because there wasn't a single shrimp. It was very red and not enough lemongrass. read more

Sooo disappointed!! I live in Spencerport where there are no good Chinese food places. I was so excited when we first tried Hunan Garden... it was so good! But every time after that, tonight was the third, I vow to never eat there again. The bourbon chicken was way too chewy and my sweet and sour pork, along with the egg rolls, were disgustingly greasy, like they either cooked them ahead of time and threw them back in deep fryer to warm them up or the oil was just too old. This was the problem with the egg rolls last time too, just a grease roll. So we are once again on the hunt for a new Chinese place! read more

Hunan Garden was an average experience. Just about what you would expect from your average Chinese Restaurant. I was surprised there was also a Thai Menu. My order consisted of Ma Po Tofu and Fried Squid; pleasing but not the best. All-in-all the order was prepared within 15 mins, earning Hunan 3.7/5! read more

Hunan Garden - Fried Squid,Ma Po Tofu, Rice - Chinese Near Me - Rochester, New York

One of the best chinese take out restaurants in Rochester. The lo mien is one of my favorites. But I haven't been disappointed with anything yet. read more

The food is average, you could go down the road and get something the same or better. The customer service is why I won't go back. A little over a year or two maybe 3 year ago there's a 30 something guy that started working there, he could be family as I've seen what could be a family working there at times. This guy acts as if he has an attitude, he shows no gratitude for your selecting their store. I tip every time I go and I don't expect anything more than a thank you, but he's never said that. A little over a year ago he didn't return my credit card and I forgot about it signing the receipt. I go back the next day to get it and he was smug about that as well. I got my card, turned it off and decided to go elsewhere from now on, I just don't like that guy's customer service, it's poor at best. So, a week ago I wanted something fast and quick, this restaurant is in my neighborhood so I decided to give them a try again, it's been some time so maybe they've gotten it together. I ordered online and I go in and no one is close to the front and I see that guy, I don't recognize him but it looked to be the guy, he's taller and the guy in back had a similar build. Sure enough he walks up and asks if I want to order or pick up, I said pick up and I gave him my phone number and he put my food up in the window and handed me the receipt to sign, I signed it and tipped and gave him the receipt back and again he had the same disposition, sort of stand-offish and like he was having a bad day. It is all good, I won't be going back there again. You can take this how you want to take it, but people work hard for their money and they can spend their money where ever they like. I will go to places that appreciate my business, I just don't think this particular person is a good person to work the front of a store and I will go elsewhere from now on. read more

How come the past couple of times I called this place for delivery I have gotten a different answer? Before they told me they don't deliver here even though they did several times a few weeks before. Just now they will not deliver because "it's a slow night" and they are only doing a 5 mile radius. I am 5.9 miles from them? I complained once about the order taking over an hour to get here and now we must be black listed at this place. Way to treat customers WOW. read more

They tried hard to mimic Thai cuisine...not a successful venture. Unsure if Chinese style any better.

Two strands of hair in food , workers had no sympathy , she was extremely rude to me . Didn't offer any compensation , had to Starve my whole shift ...tipped driver 10$ . NEVER AGAIN read more

Ordered coconut chicken the food had hair in it asked for them to send me one back and a shrimp egg roll since I didn't order the pork one the owner got rude and told me no would never order there again definitely calling the health inspector read more

We have lived in the area for 8 yrs. none of the other Chinese food places in the area compare. The gen tsos is crispy. The food has never been greasy. Delivery is quick. They have that tofu crap your mother in law likes :) I've ordered from them often when we've had company and never had a complaint. read more

The food here is great. Amazing food. But every single time I order from here they get my order wrong. No matter what they always get it wrong. If I order shrimp fried rice I get chicken. If order 3 items one is missing. It makes me sad because I love there food but I can't even order from here anymore because I won't waste money on food that's always messed up. read more

I used to really like this place. When they first opened they were great; service, portions, quality, everything. The last SEVERAL times we've ordered (5+) something is wrong. And they always make us feel like it's OUR fault that they don't pay attention. Tonight I ordered Curry shrimp with white rice &, for at least the second time, I got Curry chicken with fried rice. My bf took it back & got it replaced. The small container of rice was only about 3/4 full & the entree was a smaller portion then I've ever seen from there AND 1/2 onions. 100% done, I've given them way too many chances! read more

We have tried a few Chinese places around Rochester, this one is one of the better ones close to my house. We order from here a few times a month. read more

We have been customers of Hunan Gardens for over 10 years and never had a problem with their service or food until the last 2 or so years when everything went down hill. ~ The last three times we ordered the food wasn't delivered on time, in fact it was delivered between an hour to an hour and a half late and close to cold. ~ The food tasted like it was right out of a can, the rice tasted like it was a couple of days old and the shrimp was passable but not great. ~ We thought that we would give them one more try tonight (10/5/19) which was a mistake because after waiting for over 45 minutes past the said delivery time my wife called to ask where our food was when she was told they never got the address from her which was a lie as I was standing next to her when she gave it to them, plus they had our phone number to check if they lost it. ~ She was told it would be on it's way in 10 minutes, well after another 45 minutes I called and spoke to a man who acted like he was doing me a favor by talking to me and again said they didn't have our address and asked me if I wanted the order delivered which would take another 20 to 30 minutes. ~ Needless to say I told him to cancel the order and I would never order from them again, it didn't seem to faze him in the least, could it be because he has heard that before ? ~ I would not recommend them to anyone which is a shame because they used to be a darn good restaurant !! read more

This is one of the first negative reviews I've ever felt the need to do. I used to order from Hunan Garden often. At first, the food was amazing, everything was correct, and I loved it. The last year or so, I started having them deliver more often. They would forget something here and there or bring stale noodles. I figured it was a small inconvenience but since the food was good it was fine. Then, I started getting sick after eating their food every time. The last 3 times I've eaten this food, my stomach has been extremely off. This very last time I ordered, though, was appalling. I ordered sweet and sour chicken, two quarts of fried rice, and crispy noodles. What shows up at my house is: the driver saying he forgot the noodles, sweet and sour chicken, & 2 containers of won ton soup. I called and told them that the order was wrong. It took me repeating it 4 times for them to understand what I was trying to say. They told me they would make it and the driver would go back for the noodles and rice. He comes back about 25 minutes later, mind you after the chicken is already eaten. Brings everything correctly. Has the nerve to ask for more money. He said I needed to pay the difference because it was won ton soup rang up on the receipt. I proceeded to tell him that it wasn't my fault the order was placed wrong because I was clear about what I wanted and the woman repeated it back to me on the phone when I originally ordered. He wouldn't leave when I said that and so I said fine, take the money from the tip to pay for the difference. He got upset, took it personally, and said I still owed him 2 dollars. So not only was my order wrong, and food wasn't brought to begin with, I had to pay for my order to be wrong, and got sick off of the food again. I will never go back again. Completely unprofessional and apparently extremely unhealthy, too. read more

8:40 pm make order. 10pm "oh yeah i just saw it sorry do you still want it?" Um...yes? I want it like 10x more now, obviously. Props to the guy who woke up out of bed to make me food 2 hours late, except you absolutely screwed up the ma po tofu. Ma po Tofu is supposed to have minced meat in it. That's kind of the staple of the dish. But I won't fault you for that, none of you know how to make ma po tofu correctly anyways. Ma Po Tofu always requires minced meat. That is an obvious feature of the dish so you neglected a main ingredient and rendered it "just some tofu". Again, you did the rest of it really well and made up for your mistake of sleeping on the job but the fact that you forgot to add the main ingredient of ma po to fu (minced meat) sends you back to 3 stars. I really wanted to give you 4 and I am sorry that I cannot especially after you waited 2 hours to even look at my order. You came through like a hero of redemption and I don't blame you that your superiors never trained you how to make this dish. We are still happy. Just kind of disappointed that you are not aware of how to cook that dish. I personally can forgive the several hours of you not noticing my order because I still want your food and it's probably your managers fault anyways. read more