Shout out to Demetrius who was very helpful as I selected tile, and then he kindly loaded 16-boxes…read moreof heavy wall and floor tile into my car. Honestly, everyone there was friendly and attentive, including the Assistant Manager Brian. I didn't love having to drive to Lombard when there's an F&D a few miles from me but the four tile selections I was leaning towards were all available in Lombard and not any other Chicago-land store. It made sense to go to the location that had the most in-stock options. Ultimately I bought a tile that I didn't come across when I browsed online so it was worth the trip. More options and even better service than the Addison location...at least for me. Again, kudos to Demetrius who actually cared that I found what I needed.

Floor and Decor in Lombard has excellent service and quality products. Sue helped us match the…read moregrout with our flooring. She was amazing! We will be back!

I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

We signed a retainer to remodel kitchen and small bath and powder room with the kitchen studio of…read moreGlen Ellen that clearly specified their design and project overseeing fees as % of material ( I had to buy everything from them except appliances) and their labor cost. However when cost estimates were developed for contract signing for the project implementation phase, her personal fees were 3 times of what they should have been per our retainer agreement. When I pointed out the retainer terms, instead of correcting, they sent me a new retainer document and told me their process has changed. The change is permanent and sometimes there is a little fallout like this. These were Susan's words in her email to me. I took them to court ( case#2019SR000483 in Dupage county) to get my money back which I did. Susan herself is talented and personable but her business partner and company co-owner's dealings are disappointing and ignorant of basic business ethics. Susan kept saying he handles all money and pricing aspects. I had to walk away! Update 1/10/2020: I stand by my comments and the fact that you completely disavowed the terms of retainer and when I pointed out the pricing terms that we agreed to In the retainer, you emailed me a new retainer document with all pricing terms removed from it. I would have never signed anything or paid you $7k based on that new retainer devoid of any specifics. This was an act of complete lack of integrity. If you are serious about building reputation, practicing integrity will help. Good luck

Pentwater Cabinetry was great to work with. The cabinets are high-quality and very competitively…read morepriced. They were able to get the cabinets quickly and helped us meet our four week deadline. Chris and the team were very helpful and responsive throughout the process.

If the product wasn't up to par they wouldn't be in business now pricing is what generates sales…read moreand it's a very competitive market out there

We used Oz and his team at diamON for major renovations, and they did a terrific job. They built a…read morebeautiful all-new master bathroom with elegant mosaic tile, they refinished our kitchen cabinets beautifully but at a reasonable cost, and did many smaller projects. They worked quickly but carefully, and were great to work with. And they were affordably priced. I would highly recommend diamON.

Oz and Mikey built a 3rd addition in our townhome a little over a year back. Oz was responsive and…read moregreat in giving us ideas on how to build out the additional space. Mikey is amazing at what he does and built us a beautiful room that my daughter loves. Their pricing is great and they do a top notch job with quality in mind. We are working with them again to remodel our half bathroom and full bathroom upstairs along with updating our patio deck and upgrading our entryway closet door.

The Drury team did an amazing job transforming our kitchen - we absolutely love it!…read more Mario & Linda

Drury Design was invaluable to us for our kitchen and bath renovation in Southwest Michigan. They…read morewere the constant in the process that provided us with a high quality product in cabinets and countertops, measurements and oversight. Even though the project was in a different state, we heavily relied up Drury (Alicia) to obtain a high quality finished product. We would use them again in a heartbeat!!

Jonathon and Gabriel did a great job on installing our walk in shower. They were very polite,came…read moreon time and finished within a reasonable time. They also did a great job on cleaning up. My walkin shower looks great and I am very pleased with the product. Elizabeth S.

DON'T WASTE YOUR TIME!…read more What a scam, wish I looked at the reviews first! We have a tiny bathroom, looking to take out the tub a replace with walk in shower. Not too crazy. He quoted us $23K. Told them they are out of their minds. He's says dont worry for you guys only I'll knock off 10K, and he doesn't do that for everybody. What a scam. He wouldn't take no for an answer and getting them out of the house during the consultation was getting harder than it should have been. Now they won't stop calling offering lower prices, but can't trust scammers. Also got a quote for entire bathroom remodel for 11k. What a joke

If I could a negative score I would. I dealt with a person named Cheryl R. Who was very rude,…read more unprofessional, and misinoformative. Avoid this person at any cost.

I would give zero stars if I could. I have a pop-up drain for my bathroom sink. I drove to…read moreFerguson's show room in Addison. The man behind the counter, while eating, asked if he could help me. I showed him a broken part I had an asked him if he had the part or replacement (the part that broke was the pop up stopper for a bathroom sink). He said no he didn't have the part and I would have to buy the whole assembly. He walked me over to a display show me an drain assembly which was clearly too large. I said that's not going to fit. As he was walking away he said well you got replace the whole thing or identify who the manufacture of the drain was, and said "good luck with that". I find such customer service appalling.

After recommendation from a friend, we stopped into the store. Verlissa, the designer, helped us…read more We had already picked out tile for the bathroom of our bedroom., so she helped us from there. Planning went well and they scheduled to start after Thanksgiving. Mike, the builder, did most of the work. His work is pretty good. I would rate it a B. He could have worked to cover our bedroom furniture from dust, and cover the floor better, but it was not horrible. The company did not charge us for all of they drywall that was replaced, but I was told it was easier to replace it all rather than try to patch in with what was left of the old stuff. Their painter botched the job. He did not clean the roller of lint and left a huge amount of lint all over the newly replaced walls. He came and repainted, and still only did a mediocre job. We paid $100 more for it to be painted again to do another coat to fix his mess, and to change color (our choice). The painter did not cover all the walls well so they sent someone out again. Overall: *Verlissa was very good and was a strong communicator. *Mike's work was pretty good- we would use him again. *The painter - poor- all three times he came. *Time: While we were annoyed by the last parts of the job getting done, the main part of the job got done quickly. They should have followed-up and finished the repaint more quickly. *Cost- we are not really sure. This was our first remodel job. We feel we got a fair price.

Verlissa and her team at Kitchen & Bath Authority in Wheaton, IL have done an outstanding job…read morerenovating my master and guest bathrooms. They replaced the shower, vanity counter tops, and flooring. They installed new vanity lighting and painted the walls and woodwork. From design to implementation to final touch ups, this turn-key project was perfect! KBA took care of measuring, procuring, transporting, and installing the materials. This included a custom glass shower door that is absolutely beautiful! I highly recommend Verlissa and her team! Don't be confused! The negative reviews here are for a different company in a different state that is not related in any way to Kitchen & Bath Authority / KBA in Wheaton, IL.

I had my husband bring in 4 knives to get sharpened. Since it was just going to be a $12.00 fee,…read moreI didn't think to look up their reviews on Yelp. Big regret. When he returned home, I asked if the staff was wearing masks. He said 'No. and there were customers in the store not wearing masks either.' I was livid. IMO, any retail business that does not have their workers wear masks is telling the customer 'We don't care about your health. We encounter scores of people everyday and we may indeed be symptom-free but covid-positive.' Deal breaker for me. And then to add insult to injury, I'm not pleased with the knife sharpening. I can run my fingers down the blade without any thought of cutting myself. In pre-pandemic days, I would have definitey brought the knives back to be sharpened again. However, I'm not risking going back into a business that does not have the basic covid precautions. So they got my $12.00 this time but never again.

This place is a Carnival beat up festival looks more like a thrift store then anything, dirty ,and…read moresloppy old building makes you wonder about the equipment and if they can afford to repair if needed RUN I used the bathroom and I needed an acid shower get the mold or whatever was in there off me , place is lacking direction and leadership sorry I see it and won't sugar coat that from what I can tell I walked in and was there 10 mins before being approach by something freaked out asking can I help you ? , walked in seen and walked out fast no style of the show room just sloppy , for example if I was going to a sandwich shop and the place was filthy and sandwich look bad why on earth would you eat it or buy ? , no thanks I would rather go to Abt or buy online , seen a lot of reviews and I believe all the bad being said 100% most company's get lazy or made a few bucks and when owners get older or family comes in to run it 9/10 they will run it but to the ground people want quality not cheap service or broke down shops , sorry city dump equipment , you won't get my money .