I had an appointment with Dr. Hulburd at Pacific Eye in Paso Robles, CA on January 6, 2026. I was…read moresent to a technician who could not work the testing machine property. As I leaned into the machine my back hurt, a lot. I walked away to find a chair to ease the pain. The technician complained to Dr. Hulburds assistant that I was refusing treatment. I am a registered nurse who worked for many years at UCLA Medical Center and at Jules Stein Eye Institute. I know how patients should be treated and how a medical office should be run. In my opinion this was just another example of Pacific Eye hiring mediocre and outright incompentent staff who not only does not know how to do their jobs properly but who are rude and inconsiderate to the patients and then additionally create needless conflict between the doctors and their patients created by the rudeness and incompetence of their staff who try to shift the blame of their failed effort on the patients.

The Doctors here are great, I have been going for several years to this clinic and received great…read morecare for my eyes. However sometimes I have other problems at this location. Some things that have happened recently over the last year or 2 that are making me consider finding a new place to go. - One appointment for a visual field test late last year I think, and I waited 30-40 minutes, I was told someone forgot to start up the machine and that it takes that long to initialize. Another time, the machine broke and I had to drive to San Luis Obispo for the test. - I have had to reschedule an appointment recently and its difficult. I had to call multiple times and no one picks up the phone, I leave messages and nobody calls back. I used the Klara app and get no response other then a link to schedule a new appointment - which doesn't help with cancelling an existing one. After several calls I finally got someone. - Another appointment about 6 months ago, one of the assistants seem to give me a difficult time about my glasses which I got at another local optical shop previously. They remarked the glasses looked old and didn't seem to believe the prescription was right. My prescription didn't change from the last 2 eye exams and I see 20 / 20 with the glasses so they are fine. I let them scan the glasses to confirm the prescription. But I also recall them asking why I didn't get the glasses at Pacific Eye's optical shop which is really none of their business.

I really like the doctor and the staff who seem to be taking a lot of care in the exams and seem…read morevery thorough. I went through the preop prep, which was time-consuming for all involved so I feel bad for deciding not to follow through. I chose the Office near me but after the appointment was made, i have been asked to drive 30 miles out of my way to go to their other office because of equipment being down. & basically it was implied thst every future appointment would not be in my location and no indication of this issue being remidied any time soon. & basically said that they would make the appointment but probably continue to call me to move it to the other location, which obviously is more convenient for them, but that wasn't part of the plan in the beginning if I had known that I was going to be coaxed into going 30 miles away (plus for me to get to town is 12 miles) almost 50 miles each way, I wouldn't have chosen this office or this Dr. so I feel kind of confused and that they weren't upfront with my original appointment. Also Anna, who is borderline dismissive and retrieved most of my calls, seemed happy to cancel my next appointment without even offering a suggestion or resolution. I finally got very annoyed & canceled the whole future service. Which I had been excited to have done.

Ok our eyes are Super important and lets face it any surgery on your eye is Super scary. From the…read moremoment I stepped into the office I was greeted by friendly and knowledgeable staff who took my information and then escorted me to the exam room. Victoria and Luke were really enjoyable and great conversations started up with both. I found myself relaxing more and more. Dr Abroms then came in and took me through the cataract surgery and what it would look like, how long it would take and what the results would be. They scanned my eyes which took only minutes. Then I met with Lisa the Executive Director who went over all the packages available. She was very thorough and I picked my package and we headed up to schedule the surgery. A week later I was at the Surgery center in Arroyo Grande. It was a well oiled machine the way they got you ready made you feel comfortable (Zara, Jen and Lisa) and wisked me into the operating room. After (20 minutes) I went home and things were a bit blurry for a day. The next day I couldn't wait to schedule the other eye. I haven't seen this good since I was 12 and no glasses. I had a wonderful experience.

Accommodated my immediate needs in an expedited fashion. I was seen as promptly as possible, and…read morethe staff were the utmost professional, capable, and competent. I will highly recommend this place to many that I come in contact with.

I love this Guy! He is not only a good OD, but is a good supporter of Paso Robles. He has all the…read morelatest equipment (and machines the guy I used before him never had) and a staff that is very helpful to get your appointments in place! Good understandable straight answers, well that is what I want in a doctor and I recommend Dr. Major.

1st appointment for eye scan was good. Dr steinle was very busy but managed to spend a couple…read moreminutes looking at my eye which had trauma to it. He recommended a surgical procedure and said he could do it next week. I tried to schedule with his staff. No luck. No openings. Quite adamant about they couldn't help me. I'd say lack of communication between doctor and surgical coordinator. Poor professional attitude. Im traveling to oregon to have it done. When I had the accident I went to SLO emergency rm. They put me in an ambulance and shipped me to Fresno community medical center. Its been 4 weeks and still no resolution. Will probably loose sight in this eye. I wouldn't recommend California Retinal Consultants to anyone.

This is my 4th visit to the office, and every time they are late or not there. My first visit appt…read morewas at 1 on a Friday, it took until 4:15 for the doctor to see me. My second visit was rescheduled the day prior, my third appointment I showed up 10 minutes early to an empty office, no one called me to reschedule or anything. Finally today I arrived at 12:50 for a 1PM appointment and sat in my car waiting to go in and my phone rang... "The doctor is late from surgery and so can you come in at 4?" Really? I am here in the parking lot..."do you want to reschedule?" NO... just show up when you say you will be there. If I ran my business like this I would be out of business! They are terrible for customer service... when I finally see the Dr I will see if they are actually ok physicians. I am waiting again 5 folks in front of me after they asked me to go home and come back.... SUCK!

Paul from adv vision reached out to me i contacted them they offered to rectify my situation. I…read moretried to take down my original review but with Yelp it's impossible. once I'm happy with my left eye I will be having adv vision do my right eye. thank you Paul for reaching out and also thank you Melody for your help.

Staff were professional and thorough. Got sick so didn't proceed with surgery with them. They just…read morerefunded my deposit which was appreciated.

Scheduling a nightmare. Emails, calls, emails, calls. Finally set up for my son, took him out of…read moreschool. They said "his appt was yesterday," wherein I replied "no, look at this email, I wasn't available yesterday," and receptionist took no responsibility. It was definitely Wed not Tues. She wouldn't look at my emails. She said "oh, she shouldn't have done that"/scheduled you? My son didn't feel heard at the appt with the Dr. He had a concussion and was sent for that, not a normal eye exam. I was but off by him too in our conversations. Disregarded. Now he is getting glasses, don't think that is the correct route? My appt was suppossed to be immediately after his (for his 9am we arrived at 850 and he was seen at 920/ a student missing school). The first thing I asked was if the dr was on time. Then for my appt, it was supposed to be back to back, mine was at 10, we were there still, and at 10, she stated there were THREE people ahead of me, so an hour wait. Didn't mention they stated they "squeezed Max in today," so therefore the wait, because of their schedule mishap. Felt disrespected and won't go back. We just left, I had to get my kid back in school. Going elsewhere.

I went to get my first pair of glasses here and once I got home I looked in the mirror and burst…read moreinto tears bc I knew I'd never wear them so I called within 5 minutes of pickup to exchange frames and they said no. So 600 down the drain and they wouldn't work with me at all. So I can't get another pair for two years. I have severe migraines and won't be able to get glasses I am confident in for two years. Seems pretty out of touch for a business whose role is to help people with their vision. I won't be going back.

The office seems run well and the front desk staff are nice. However, the up sale starts…read moreimmediately, with an optional out of pocket expenses for Optomap; if it's such a great assist with eye issues/problems then they should include it as part of the regular exam, just my thoughts.

Dr. Hile is great he is kind and good at his job my whole family goes to him even thru COVID and…read morehard times he understands and has a big stay amazing Dr hile

Wow Larry has taken care of my honey for some time. As the follow up Doc for the cornea transplants…read moreshe had done at UCLA (Jules Stein Eye Institute there is world class) Dr. Baldwin has been wonderful and I recommend him with a full stars!

Two days after cataract surgery, I had a massive eye infection that could have cost me my sight…read more(I'm told). One year later, I still can't see out of that eye and the answer I get is "we don't know why not".

Greeted immediately by the front desk. Checked in and within 10 min. I was taken back by a very…read morepleasant young lady. She ran tests and when she was finished within 10 min. Dr. Karen came in. Pleasant, personal and ran her own tests. Explained to me our results and explained what would be our next step. I've been to 2 different Dr.'s earlier in the year. The level of care and organization was not comparable at all. Absolutely bring your business to this office. You will not be disappointed..

Every time I visit, I am still shocked at how different the service is at this location vs the…read moreAtascadero location. This location is Paso Robles is just phenomenal, I can't rave about them enough. I have gone in a few times to get my glasses tightened/cleaned, and every time, I am greeted with a smile and someone is always quick to help me right away. They have a wide variety of lenses to choose from including my favorite, Ray-ban. I had a check up with Dr. Hile and he was phenomenal - so helpful, informative, and funny as ever! So blessed to have met him and found this wonderful place. If you're looking for a great optometry location, look no further!