Scheduling a nightmare. Emails, calls, emails, calls. Finally set up for my son, took him out of school. They said "his appt was yesterday," wherein I replied "no, look at this email, I wasn't available yesterday," and receptionist took no responsibility. It was definitely Wed not Tues. She wouldn't look at my emails. She said "oh, she shouldn't have done that"/scheduled you? My son didn't feel heard at the appt with the Dr. He had a concussion and was sent for that, not a normal eye exam. I was but off by him too in our conversations. Disregarded. Now he is getting glasses, don't think that is the correct route? My appt was suppossed to be immediately after his (for his 9am we arrived at 850 and he was seen at 920/ a student missing school). The first thing I asked was if the dr was on time. Then for my appt, it was supposed to be back to back, mine was at 10, we were there still, and at 10, she stated there were THREE people ahead of me, so an hour wait. Didn't mention they stated they "squeezed Max in today," so therefore the wait, because of their schedule mishap. Felt disrespected and won't go back. We just left, I had to get my kid back in school. Going elsewhere. read more

I went to get my first pair of glasses here and once I got home I looked in the mirror and burst into tears bc I knew I'd never wear them so I called within 5 minutes of pickup to exchange frames and they said no. So 600 down the drain and they wouldn't work with me at all. So I can't get another pair for two years. I have severe migraines and won't be able to get glasses I am confident in for two years. Seems pretty out of touch for a business whose role is to help people with their vision. I won't be going back. read more

Had PRK corrective surgery here. Initial impressions were good, however the experience would turn into a major red flag minutes before the surgery. Dr Sani warned me just minutes before surgery that corrective surgery may take multiple sessions. (We had already had multiple appointments and this was the first I was hearing of multiple sessions under the laser). Surgery was quick and painless, however Dr sani would go on to accidentally cut my eye when removing the bandage contact lenses with his tweezers 7 days after prk laser surgery. He was adamant that he didn't cut my eye, and that I just had dry eyes, which was a common side effect. After weeks of dealing with eye pain and being out of work, and his diagnosis of "dry eyes" I saw another eye doctor. The 2nd eye doctor quickly diagnosed me with a cut to the eye, From a sharp object. (His tweasers). What should've been an easy fix, Dr sani failed to admit his mistake and turned my 2 weeks off the job into over a month. Overall poor communication and and ego turned this experience sour. I wouldn't go back to this location or recommend them to anyone. read more

There customer service is horrible every time my wife comes in early she has to wait almost an hour Every time it's ridiculous read more

I needed an eye exam for contacts and glasses, but also had some eye inflammation. I usually see Dr. Chaffe. His office said okay and we can see whether it's a medical issue after the appt (for insurance). Next, the other doctor's receptionist told me I had to chose. I wasn't happy about that, but chose the eye exam. She told me 3 times. I said, I heard you the first two times. Then she pointed her finger at me and said, "no prescriptions". I asked for my money back and left without being seen. read more

Abrams ran 2 hrs late. Office girl was rude. Nurse was irresponsible. Poor, rushed inferior work by Dr Abrams. Still may have damages. I would never go back nor recommend. . read more

The Dr. That I saw was very concerned about my fears, he anticipated my question and I was very reassured. The wait was much shorter than I've come to expect from most Dr. Office. He answered any left over questions and I left feeling really good about further treatment read more

The front staff are very rude. Each time I go to Sani they act as if they've never seen me before. It got to the point where I dreaded going. I shared my experience with the medical director who only made excuses. The most disarming experience is that each time I've been to Sani Eye Center there have been several inmates from the local prison hand and feet cuffed being escorted by prison guards. It's very unnerving. I was referred to an eye center in a nearby town. read more

Had Lasix done and it was a great experience! I was nervous because I was going to be under twlight anesthesia so, I could be awake enough to answer the Dr.'s questions. Really good experience! read more

Absolutely the most horrible customer service I have ever received in my life!!! Made several attempts yesterday to make an appointment for a vision test and was told someone would call me back. As of today, I still have not received a call back! I called Optometric care associates in Atascadero, and they assisted me immediately. The Sani eye center gets negative 10 Stars from me as their customer does not exist! read more

Doctors and staff are caring and efficient. I had a cataract removal and was very anxious, but they set me at ease.

I just had my cataract surgery done yesterday and wow was it super easy. The procedure went smooth, the staff was incredibly nice ! This was a fantastic experience. I went to an ophthalmologist 2 years ago, people on the central coast are so fortunate to have a great place to go!!! This is a thousand times better than the best Las Vegas has to offer!!! Against, considering I actually had surgery there, I believe I can state many of the other reviews lack factual information, and or they do not like the fact that people in jail need emergency eye care. He seems to have the government contract. That does mean quite a bit. read more

Scrolling through here a while back, I had noticed comments, echoing my very bad experience. This time everything else was gone, except for one little lightbulb and the letters B.S. I tapped that and saw that it came from an anonymous person who has made no other reviews or comments. They just went out of their way to do this one. I tell you this business is not right stay away. read more

The one star rating is for the doctor i had the misfortune of seeing over the course of months.If you're unlucky enough to be treated by him then you'll know exactly who i am talking about.I would give 4 stars to the rest of the staff since they were on the ball for the most part. I was treated for high eye pressure.Right off the bat the doctor kept me waiting for over an hour and when he finally saw me he rushed through the appointment and prescribed me eyedrops.I asked if they would help and he said "Maybe",before i could even voice any concerns or ask another question he left the room.This was a huge red flag,i should have gone to another doctor from that point on but i gave him the benefit of the doubt. A month goes by,the eyedrops did nothing to help.He blamed me for them not working and then said to keep using them.Month two,i wait for an hour an a half to see him,he comes in and blames me for the drops not working and then prescribes something else.Month after month he blames me for the drops not working and eventually decides to use a laser on my eye.I think to myself "there is no way he can blame me for this not working,he's the one zapping my eye",but sure enough the next appointment he comes in after having me wait 2 hours,wags his finger at me and blames me for the laser treatment not working.That was it,i never went back. The bottom line,a doctor who blames the patient for treatment not working and takes zero responsibility for their actions should not be in the medical field at all. read more

The female Dr I saw there was horrible. After my exam I asked what about glasses n she said they couldn't give me glasses now because I'm diabetic n my vision is changing. I explained my vision has gotten worse n I need a stronger prescription to see n then argued that the papers I signed when I arrived said this wasn't an exam for glasses. I argued that I had just read Thor papers an hour ago n they didn't say that. So she turned to the ladies at the desk n they confirmed I was right n she was wrong. I only get 1 eye visit a year on my insurance n I hated that I wasted it on her. Will never go back read more

Do not recommend. They quadruple book all their appoints and have you in office for up to two hours with no respect for peoples time. If you do attend appointments here bring a book you'll be waiting a very long time both in waiting room and office. The parking lot looks like a prison delivery service too which is kind of unsettling. Department of corrections brings prisoners here all chained up. Just sad there isn't more options than this in the community for ophthalmology. read more

The staff is very kind, personable and respectful. You are greeted when you walk into the office, which is awesome. Dr's Higgnbotham, Spiegal and Hulburd are knowledgeable and were patient with me read more

Dr Sharon Theadore is the best eye doctor ever! She has gave me the most amazing care. Is always friendly, happy and takes the greatest task at what she does! Thank you so much for all your great outstanding care! read more

I'm writing this review on behalf of my husband Juan Paniagua. My husband has been extremly satisfied with this office and the one in King City. My husband's eyesight was really bad from both eyes. He had been going into stress. He just had eye surgery from one eye and so far his outcome has been wonderful. He has been so happy he's been able to see a lot better from one eye. He can't wait for the surgery for the other eye. Thank you to the doctor and staff have been very nice and helpful. read more

Worst medical experience of my life, wish I could say I was exaggerating. Extremely rude doctor that made me feel insufficient after I was already dealing with an eye injury. Also rude staff I would highly recommend staying away from this place . read more

I finally got an appointment but due to a astigmatism and a somewhat rare eye condition only a certain type of RPK Lasix could be preformed thankfully Dr. Rasheed had the training and experience to preform the difficult procedure to make my wish to not having the burden of glasses and contacts a reality. Currently 7 days after my procedure and happy to say it was almost painless with minimal discomfort, all safety precautions were taken with after care and healing very well. All risks were explained throughly to me and I decided it was in my best interest to have the procedure, I fully trust Dr. Rasheed and am glad I had the procedure done, I understand sometimes people even in a professional setting have bad days and I stand by my original review of the front office staff based on my original first experience, however after the consultation and procedure with Dr. Rasheed and his level of professionalism and that of his assistants I am happy to re review and change my rating read more

I shadowed Dr. Rasheed for four days during my time as a pre-med student. He is as professional, careful and respectful of patients behind the scenes as he is to their face. This cannot be said of most other offices in which I've worked or shadowed, and that speaks volumes to Dr. Rasheed's character. I saw many patients helped and healed here and would entrust my or my family's ophthalmological care to him any time. read more

I guess they're okay. Kept speaking / instructing me in Spanish even if I told them multiple times I'm not hispanic. It made for a really weird and confusing appointment/experience. read more

Dr. Rasheed and the staff at Sani Rye Center are second to none. I came to Sani Eye Center after researching several facilities I the Central Valley and along the coast. I made my decision to have LASIK at Sani eye Center because the doctors are the very best in the business, using the most modern technology in bladeless LASIK. The exam was very thorough and I felt as though they educated me in the process as we went through each part, answering my questions patiently and thoroughly. Dr. Rasheed is honest and direct. He gave me realistic expectations. (No x-Ray vision? Darn!!) Dr. Rasheed will not perform LASIK on a patient who is not a good candidate just to make a buck. I, for one appreciate his direct approach to this very critical procedure. It's unfortunate to see that some do not appreciate that type of honesty. I wouldn't want anyone to perform LASIK on my eyes, potentially rendering me blind just because I think I should have it. If you're not a good candidate, it's understandable to be bummed out, but Dr. Rasheed and Dr. Sani are the experts, folks. I respect the integrity displayed by Dr. Rasheed and the entire team at Sani Eye Center. If you're looking into LASIK do your research and come to your own conclusion based on facts, rather than reading the bitter, vindictive statements of someone who may not have been a good candidate. I recommend going to Dr. Sani Eye Center to anyone who asks about my LASIK experience. I would do it all over again if I needed to!! read more

Sani Eye Center - Happy eyes...with 20/20 vision!! Thanks Dr. Rasheed!! - Ophthalmologists Near Me - Templeton, California

My 7 year old daughter has been going to Sani Eye Center for about three years. We have never had an issue until last year. The receptionists Are extremely rude, Uncaring, and very unprofessional. The receptionists there alone makes me not want to even go to that place. This place is not only overbooked but every time we make an appointment it's months in advance because that's all they have, and then they the day before her appointment to cancel an offer to reschedule for another three months in advance. This is the fourth time it has happened and I'm absolutely livid. They cancel on us multiple times and make us wait MONTHS again. They have also told me they do not have a cancellation or missed appointment list, they are making my child wait months to be seen for her glasses. I will never give this place business, I will never recommend this place. I wish I didn't even have to give 1 star. If you have 3 to 6 months to wait for an appointment and don't mind rude people then this is the place to go. read more

Had an appointment on 9/18/2020. First thing Laureen Oeser, PA-C said to me was "I have 15 minutes, hurry up and explain what's wrong". Talk about feeling like a number. read more

I have been going to Sani Eye Center for some time getting regular treatments. The very first time I was so nervous. The staff was very professional and very reassuring. Dr. Sani and Dr. Rasheed have been the best ever. Putting me at ease...I so appreciate them. My cateract surgury went smooth as silk and I love how well I can see!! Thank you so much everybody at Sani Eye Center!! read more

I'm so disappointed in my experience with Doctor Rasheed and his staff. I looked forward to this appointment for years with high hopes. Everyone in my family was wishing me luck and we were all so excited for the results. I'm absolutely heartbroken all that effort was for nothing and shocked at how I was treated. I'd been there on several occasions a couple years ago and the doctor said I needed to wear only glasses for a while to see if my eye shape would change and I could potentially be a candidate for lasik. I was told to do the same thing on a prior visit, did it for a while, and at my next appointment the doctor yelled at me for wearing contacts. After he was done, I said I hadn't worn contacts. He began to apologize and then said my eyes hadn't changed. But, seriously? You shouldn't yell at your patients for something they didn't do! So, just be sure I gave my eyes enough time I waited a couple of years and only wore glasses. I called to make an appointment a couple of days ago and I said I was free pretty much any time and they picked today for me to come in. They even called the day before to confirm my appointment. But, when I got to the office, they said my appointment wasn't in the system. I offered to play the recorded message for them, but they declined. I then offered to come back on another day, but they said that today was fine. Then the receptionist figured out she was looking at the wrong day!!! (I found this disconcerting.) I was then told to fill out some paper work and I said that I had filled out that same paperwork before and I didn't want them to have more papers than they needed. ('Cause I know they have a lot from all kinds of patients.) But, they said, because it had been a while to do it again. Apparently, they switched over to a new system and didn't have my file anymore (according to the receptionist.) While I was in the waiting room filling out the paperwork, an elderly woman came in for her appointment and after a brief back in forth, it was established that--although she had an appointment--the doctor had decided he didn't want to see her and she needed to come back in a couple months. The receptionist said she called and chastised the old woman for not listening to the "whole message." So, she had to turn right back around and walk back to the bus station to get back to Paso Robles. Poor old lady! After a little wait another lady called my name and directed me to a room, at which point she said I was going to watch a little video. I told her this was the third time watching the video and I asked if I really needed to watch it again. She said that her paperwork on her clipboard said I was a "new patient" and she didn't realized I'd been there before. I told her I just had this conversation with the receptionist and I was concerned that I needed to have it again. So, at that point, she moved me to another room and a third woman said she was going to grab my file. My mother told her that the receptionist said there wasn't a file because of the new computer system and this third lady seemed confused and said there was a file and she was getting it. Again, I found it disconcerting that no one seemed to know the status of my file or my status as a patient. Another girl came in to the room and proceeded to lecture me saying that the files are in storage because of the new computer system and they needed "more than a few days" to grab my file. She implied the confusion was my fault as I had made my appointment too soon for them to grab my file. So, I--again--offered to come back on another day and she curtly replied that I could "do what I wanted." I figured since I was already there I would go ahead with the appointment and keep all further concerns to myself. (When I really should have just run out of there!) So, we went through a couple of tests and--although there's one I have trouble with because I'm a big baby when it comes to the air thing--I got them done with relative ease. Then the doctor came in and began lecturing me: saying that he needed to do the tests because people could die if he didn't. I was shocked at how angry he was and, again, concerned because I had no problem with the tests and I don't know why they were acting as though I did. I told him that's not what I was concerned about. He then abruptly said he wasn't comfortable treating me and asked me to leave. JUST FOR VOICING MY CONCERNS ABOUT THE LACK OF COMMUNICATION AMONG THE STAFF AS TO THE STATUS OF MY MEDICAL RECORDS!!! I can't even begin to stress that because no one seemed to grasp that point. The whole reason I had waited between appointments was to see the progression of my eye shape (per the doctor's orders.) My records were important to document the changes that had or hadn't occurred. It was important that they understand I had been there before and the doctor recommended ongoing observation. I'm so disappointed! read more

I thought I'd try this place because I felt a little silly going to the Costco eye doctor for the cheap deal. I made a HUGE mistake! The doctor was really cold and not helpful at all. I'm going back to Dr. Patel at Costco! read more

I took my two year old here, she was so scared but she did fine. Dr. Sani was great, I would totally recommend taking children to see him. The only reason I didn't give five stars was because there was NOTHING in the whole place for kids! Not one single toy, not a book, not a picture on the wall. It was a completely adult atmosphere. And since kids get sent to see Dr. Sani , I think there should a little something for kids. It would've helped a lot to have a book to read to her while we waited or some you'd to play with. read more

Dr. Rasheed is amazing. He is personable, funny, compassionate and professional. I would recommend the LASIK procedure from this place without a second thought. The assistants are really great, to the point, and this is not the kind of office where you sit in the waiting room for hours. They seem to respect your time and money spent. Not only is LASIK a great decision, but having dr Rasheed and sani eye center perform the surgery was an absolute joy. read more

If I had many more stars I would add. This was a great experience and great customer service. Agree with the other reviewer that Dr. Rasheed is amazing. He was friendly, able to answer all of my questions, and prepared me for the LASIK procedure. I was impressed with the process. Various test are done to see if a candidate and the overall process did not take long. I would recommend Sani Eye Center - Dr. Rasheed. I went in for the consultation on a Fri and they were ready to get me in that following Tues. I was nervous at first, but they made me feel comfortable. The set price was reasonable per eye, even with an astigmatism and there is also an option to do the Care Credit option. I am loving the LASIK and have spread the word. I already have two ppl making appointments. I now have 20/20 vision and it is a great feeling to not have to wear glasses or contacts. Thanks to Sani Eye Center, Dr. Rasheed, and his assistants! read more

I would not recommend Sani Eye Center to anyone. I went for a consultation for Lasik surgery and was treated badly. Eye contact and courteousness is important to me but the receptionist would not look at me when she gave me the paperwork to complete, nor would she look at me when I asked her questions about insurance or when I filled out a form at the end to have my records released from my previous doctor. I felt like I was an inconvenience to her from the time I arrived until I left. Dr. Rasheed was respectful and explained the procedure well, but the women who entered the office while he and I were discussing the procedure seemed very uncomfortable and would not respond to me when I greeted her and said "Hello". I expressed my concern to Diana who might be the office manager and said I'm concerned that the rude treatment from the staff might be a reflection of the people running the center but she brushed it off and said their staff is always friendly. In any event, I am uncomfortable doing business with a center where the energy in the place is so unfriendly and do not recommend Sani Eye Center even though their prices for Lasik seems to be below other centers in San Luis Obispo County. read more

Dr. Rasheed put my mind at ease as soon as I met him. He is down to earth and honest. His pricing is extremely reasonable and I couldn't explain the difference between the San Luis doctors that were charging considerably more. We had brief discussion about the equipment and pricing and it made more sense. Additionally, after the procedure and talking with others, it seems that Dr. Rasheed is more straight forward and clinical, where some of the others do more calming measures, and quiet rooms and sales tactics which makes it more expensive. I was ill during the procedure and should have rescheduled, but I was so excited that I couldn't . I moved around during the procedure and had some redness. He assured me that it would go away and it did. My vision is great, but I wish I would have asked more questions. I seemed to be taking the medication for too long or not a long enough, never taking it at the right time. read more

I have been going to the Sani eye center for 20 something years. I loved having Dr.Sani as my eye dr. , I was sorry to see him retire. I now see Dr. Rasheed and find him to be another great Dr. I had cataract surgery yesterday and it went very good. I would recommend him to anyone. As far as the negative reviews. I think you need to remember that we are in a worldwide pandemic and that everyone is a little stressed out and are probably off a little from normal. I have always found that if you have an issue with the staff you should speak to the office manager. I wouldn't let one person's issue with you as a representation of the entire practice. There seems to be an overabundance of whiney people who think the world revolves around their lives. Lighten up a little people. Everyone has a bad day. Again, Everyone I have dealt with in the Templeton office has treated me very good and acted professional. read more

Dr. Rasheed and the staff at Sani Eye Center were terrific. Both my wife and I had LASIK surgery just recently at Sani Eye Center and we have been thrilled with the results. The tests ahead of time were thorough and comprehensive. Every detail was carefully explained to us, but we also received papers with the same information should our (or at least my) memories need a jog. We did not have follow up questions or issues, but Dr. Rasheed and the staff are readily available. Every effort was made to make us feel as comfortable as possible during the procedure. The surgery itself is impressive and is done quite quickly. I had gone to two other LASIK offices in the past as I considered the procedure. I was concerned that once the surgery was completed some or all of the follow up care was not with them, but with my current eye doctor. That made no sense to me at all. I only went to whatever eye doctor my insurance covered so I could get a prescription for glasses. I had no ongoing relationship with that person and I never had the sense that they were in any way an expert in following up on LASIK surgery. It seemed to me there was little accountability all the way around with that kind of system. In contrast, Dr. Rasheed meets with you when you come in to be evaluated to determine if you are eligible for the procedure, he (of course) performs the surgery, and then does all the follow up with you. He is calm, thoughtful and thorough. In reviewing his Resume (included in the packet), you can tell he has an outstanding background, including being involved in a lot of research. He is a nice guy on top of it all (and also had some good local restaurant recommendations). I have not mentioned price yet. - In having been to two different locations before going to Sani, I had prices to compare. Sani was easily the most reasonable price. The other locations were more expensive and that was before whatever costs I would have incurred with my current eye doctor for follow up care. In all aspects, working with Sani Eye Center far exceeded our expectations. I recommend them without hesitation. read more

I had a wonderful experience with the Sani Eye Center last year when Dr. Karim Rasheed performed cataract surgery on my eyes and has continued to care for me and my eyes for the past year. Dr. Rasheed is competent, friendly, and I put my trust fully in him to care for my eyes. I like the optometrist who works in the office as well, Kathleen Hayes. Excellent place to go for eye care! I will add that the office staff is one of the best I've ever worked with. They are so friendly and helpful. I truly have had a wonderful experience with this eye center and recommend it highly. read more

I have been to see both Dr. Sani and Dr. Rasheed over the past few years. I find them both to be knowledgeable and courteous in their practice. I would recommend them to anyone seeking an ophthalmologist in this area. read more

As a new patient for a basic exam, front counter staff and initial testing staff were inviting and friendly. Then came Dr. Kathleen Hayes who was both rude and intimidating. She cared not to listen to my symptoms, nor anything that I said. She talked over me and made snide comments about my profession as well as treated me like a child when all but pitching a tantrum and angrily asking me to turn my cell phone which was on vibrate, off. I had it in my lap while waiting for her and silenced it in my lap after one vibration. I almost walked out then and there. It's too bad because from the reviews, the rest of the staff is excellent! I would not want here representing my practice whatsoever! I will never go back and detour anyone from this practice since they employ people with such an uninviting demeanor and unprofessional demeanor. read more

I've had very poor vision since I was young, getting progressively worse as I grew older. I had depended on very expensive, special order contact lenses for years, but with age, even these became unsatisfactory in correcting my extreme near sightedness as well as astigmatism in both eyes. Finally both my husband and I decided that lasik would be a great solution to ever worsening vision and expensive glasses and contact lenses. We'd explored some facilities in our county, but were not very happy with the services offered or the high costs quoted. We'd noticed the signs for Sani Eye Center on our trips north, so decided it was worth checking out. We are both so very glad we did. I really wasn't optimistic that my vision could be corrected but figured I had nothing to lose. Dr. Rasheed and his staff performed numerous tests and exams on my vision and concluded my eyesight could definitely be brought significantly closer to normal 20/20 vision with the most up to date intralasik technique. The surgery was amazingly brief, with minimal discomfort; I almost couldn't believe it was over so quickly. It was amazing to walk out into the waiting room and be able to see faces so clearly. My vision is almost normal (20/30); an incredible improvement! I can also still read without glasses, a bonus as an over 60 year old! Not having to hassle with contact lenses or glasses has been wonderful. It was a pleasure dealing with Dr. Rasheed, and his staff are all so pleasant and helpful. My husband had his surgery a week after me, and is now seeing 20/20, with no problems whatsoever. We both are so pleased with our results and grateful to Dr. Rasheed for his expertise as well as the warm and friendly atmosphere his clinic provides. read more