We've recently moved back to JAX after living in Orlando for the past 19 yrs. we had an honest mechanic that we could trust!
We found Hugh's as we live nearby & heard good rumors. I stopped by the shop 2 weeks ago before going out of town to meet them & discuss services.
I've got 4 different cars; Nissan Murano, Volvo S40, Honda Accord & a VW Passat & needed routine service on all 4 vehicles. I met Eric who presented as a friendly & knowledgeable as the Service Manager. We scheduled the Volvo & the VW 1st just asking him to do the routine service but to also check over the belts, fluids, brakes, tires, etc. plus we had been having intermittent A/C problems w/ the Volvo.
Eric kept the Volvo for 4 days; all routine maintenance was done but they continually tried to duplicate the A/C problem to no avail. They checked all the mechanical parts & all was operating fine. Air blowing cold. Mind you, they could've told me the compressor or the blower needed to be replaced or more coolant added but they didn't! They were honest & said after running the car for hours, driving it, etc it wouldn't present the problem (of course).
After driving it for a day, it started blowing hot air again so we took it back in. This time, they began focusing on other causes & found a TSB for '06 Volvos ... interestingly, there's a software update for the Climate Control Unit which regulates a flap that controls the air temp flow! He then directed me to 2 different reputable mechanics that have the equipment to provide the software update to correct the problem.
When we picked up the car, he also provided a copy of the Tech Service Bulletin with the related info so we could share it w/ the repair shop! Now that's what I'd call service w/ integrity. These guys have earned my business!! read more