My MD nephew's car needed service to fix an AC fan's blower motor. He called JJ's just before closing and was given an appt first thing today. They diagnosed what was wrong and gave a fair estimate -- most importantly, they said it would be done today so he and his GF to continue on to Orlando. They completed the service, found they didn't need another part which was calculated in the estimate (a $250 savings), replaced the battery in his key fob, etc. He appreciated talking to the owners and their waiting room as well. As he put it, they were a "blessing" especially being from OOT. read more

Finding a good mechanic feels almost impossible -- if you've ever watched Seinfeld, you'll remember how much Jerry agonized over it. That's why I'm happy to have found JJ's Auto Care. They're honest, fair, friendly, and the shop is super clean. One thing I really appreciate is their digital inspection system: they send you a link with a full report, complete with pictures of any issues and notes on how urgent (or not) each one is. It makes the whole process feel transparent and easy to understand, even if you're not a car expert. They work quickly, don't push unnecessary services, and overall, I have no complaints. read more

I took my car to JJ's Auto Care because my AC suddenly stopped blowing cold air, despite being recharged just a few months ago. I assumed there was a leak, as the issue came on abruptly. Initially, I was pleased when they called to say the car was ready for pickup. However, my satisfaction quickly turned to frustration when I learned they hadn't been able to detect a leak but had gone ahead and added freon and dye without consulting me--at a cost just shy of $400. Here's the breakdown: they added 10 ounces of freon at $12.90 per ounce, totaling $129. I've purchased this exact freon before and know for a fact it doesn't cost nearly that much. I understand that they needed to add freon to check for a leak, but not running the charges by me first is unacceptable. If they had been upfront about not being able to locate the leak and the exorbitant cost of the freon, I would have opted to add it myself and saved a considerable amount of money. I also can't understand how adding freon and dye with labor could possibly justify a bill approaching $400. I understand labor for auto care can be expensive, but inflating your prices for parts is incredibly dishonest. Transparency is key in auto care, and I feel JJ's completely dropped the ball in communicating what they planned to do and how much it would cost. This lack of upfront disclosure left me blindsided by a bill for a service I could have handled myself. Please communicate with your customers BEFORE conducting the service. It may seem like nothing to you, but being blindsided by a large bill in this economy is not manageable by everyone. read more

Don't take your Honda anywhere else. They are the best. Actually any car . Always fair and honest. JJ's awesome read more

They did a good job changing the oil in my car. The waiting room is really nice. They have it where you can get a snack and a cup of coffee or a bottle of water for your customers. It is set up with a TV you can watch and wait while your car is being repaired, they are very friendly and will give you recommendations if you need to do something extra on your car. The oil change was also very good value. read more

To start off I had the clutch replaced on my 2009 Honda civic si in March when it unexpectedly went out on me. Clutch was fine at first and felt great. I picked up the car and it had a check engine light (I used a scanner I had at home to check the engine code and it was the knock sensor). This will come into play later. I ended up bringing the car back to them 2 times for this knock sensor issue (the cause of the check engine light). Knock sensors are important, if they are damaged your car can run very poorly. Also another noise popped up, like a slight rattling. I had them check this out and they chalked it up to a "poor quality aftermarket engine mount". I highly doubted that was the issue. I recently had enough of the rattling noise and wanted to upgrade the clutch anyways to a slightly stiffer stage 1 clutch. A friend of mine is the head technician at a different shop and he helped me pull the transmission and install an upgraded clutch. Upon getting ready to pull the transmission out of the car we discovered 2 bolts were missing that connect the transmission to the engine and 1 bolt on the transmission engine mount was missing (a rather important structural bolt that goes into the frame). The throwout bearing was also NOT OEM HONDA and was the poor quality bearing always included with clutch kits. The bearing already had play in it when it was removed. (This bearing would have eventually failed. I'm happy I decided to check their work and install an upgraded clutch after 5,000 miles). The knock sensor mentioned above was also completely snapped. So not only did this shop neglect to install 2 very important bolts that hold the transmission to the engine, they neglected to install or did not notify me I had a missing engine mount bolt along with snapping my knock sensor!!! The car came back to them with the SAME EXACT ISSUE 2 times and nothing was done. The check engine light was fixed but how would a knock sensor be snapped like that if it was already replaced? The plastic gets brittle with age but brand new sensors shouldn't break in half. Pictures below of my invoice, missing bolts, and snapped knock sensor. Utter negligence which would have caused issues further down the line. I can't believe they are charging top dollar (I PAID $1700) when they can't even do their job with integrity! Will never be returning with my car again. I WOULD NOT trust this shop with my car or any car if their technicians are either neglecting to install important bolts or not notifying the customer those bolts are missing (which I would have happily paid the probably $5-10 a piece they would cost to replace!!). read more

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Talk about a place doing bare minimum and lying that they checked more, yet did absolutely nothing, the bare minimum, ran it on a scanner and that's it, for the full day in a shop, and LIED ontop, and zero care in the world the danger I was put into for trusting them! I scheduled my car into the shop Wednesday, April 27th 2022. My check engine light was on. JJ's Auto Care had my car for the full day (I had to rearrange my day for this). JJ's advised it was the catalytic converter. I asked if I could hold off on that. They advised that yes, it could even wait 2 years and isn't necessary and most importantly EVERYTHING else on the car looks good, I have a great car, keep it he said. Saturday, April 30th, 2022. 3 days later! My car starts sputtering on the highway! I pull off and find a highly reviewed place nearby. I go to that shop and they said there is plenty wrong with my car and were shocked it was in somewhere a few days ago. This was a trustable military employee shop. Things wrong : Radiator, water pump, filler neck, coolant, radiator cap, and thermostats. I call JJ's on Monday with my crazy experience on saturday and to ask what was looked at on wednesday. They advised I went in with check engine light, and that is all they did. They simply plugged it into the reader and saw what popped up. Then charged me over $100. And had my car the full day and I had to schedule for that, which is absolutely nothing looked at! They had zero concern that they advised to me Wednesday that everything else was good, yet. Were LYING because they checked NOTHING else. I trust a place to check out my car, and nothing was checked and they have no care in the world they took my car a full scheduled day and told me everything was good, yet after I have a very dangerous experience a few days later, they finally tell the truth that they only plugged it into a computer and did no checking of anything else. That's insane, you trust a place to look at your car, and they put you in danger and lie that EVERYTHING else looked good, yet didn't check anything and no care after. His response was all I mentioned was check engine light, so that's all they did was plug that into machine and check those digits. So I guess in summary, I lost a day in the shop with JJ's auto, I lost money for them doing Nothing, they put me in serious danger 3 days later, YET it's my fault I trusted a car mechanic shop to look at my car for a full day and somehow I should have known more to ask for past the check engine. Talk about a place doing bare minimum and lying about everything else being great! Ok, I guess you need to be a mechanic to take it to JJ's? Seriously!!!!!!!????? W.o.w! read more

Service was excellent. My car was running like the 1st day I got it. Extremely friendly staff with a touch of humor. The waiting room had comfortable seating and plenty of food and water with TV'S. They're busy so always have a scheduled appointment and be on time. Came in 9am and car was ready by 12:30 pm. I have and will continue to recommend. read more

JJ’s Auto Care - Ford V6 Mustang (not eco boost) - Oil Change Stations Near Me - Jacksonville, Florida

I picked this shop based on reviews I had read. I'm new here in Jax. The reviews don't lie. They fixed my 99 Miatas AC and my power window. I was surprised at how little it cost. These guys communicate well, and are very friendly. I strongly recommend them and since I only drive old cars I know I'll be back. read more

My son recently had this service shop repair his car after another shop used a defective part causing a major problem. I appreciate the timely response and professional and knowledgeable repair. I have been using this shop for many years and never been disappointed. Fair price and quality work are keys to any automobile repair shop, although these days one must be careful when choosing. read more

Relocated from NJ recently had an issue with my corolla brought ir to JJ 's and am extremely HAPPY! Most professional, personable auto care i ve ever been to. Kept me in the loop fixed it and at a very reasonable rate. Thank you Charles and the gang Cheers! Ray read more

I was looking for an auto place that was more convenient to my house and a co-worker suggested JJ's. I took my truck in and they gave me a good price on a new water pump. While they had it I also had them take care of several other issues. They did a great job and I have no complaints. My mom lives nearby so I have her going there now. She recently took her car in and after most of a day they discovered the problem still existed. They pulled the new part and ate the cost of labor. She had to return the next day but they were able to resolve it. I feel like I can safely send her there on her own without worrying that she'll be taken for a ride. Although, they did give her one to take her home and bring her back the next day. :-) If you're in need of auto repairs, JJ's if fair and honest. read more

My car was brought in with the check engine light on. It was running a little rough. JJ and his crew were amazing they kept in contact with me through the whole process. They were honest and straight to the point . Pros: Honest Straight to the point Doesn't bs Cons: None they were great read more

After hearing about JJ's for years from others, I finally gave them a try. Wow! I'm hooked - and I had a good mechanic before. Charles was exceptionally transparent and responsive. He went out of his way to solve the issue in the most cost effective way possible, including rehabilitating an existing malfunctioning part rather than replacing it. He also went out of his way to fit me in when I showed up hours later than I had planned. Everyone there was friendly and helpful. I will be using them again! read more

I'm new to the area and had some issues with my car prior to moving down. I asked around the office for a couple months to see if anyone had a reliable mechanic but with no luck I just took my car to JJ's. The tire pressure sensor on the passenger front was not working and there was a grinding rotation sound coming from the same tire. JJ's replaced the pressure sensor and balanced the tires. Everything seems to be fixed. Some stars aligned and I ended up selling her car to my parents and buying a vehicle from my employer all with in a couple weeks of getting my car repaired. I thought I was in good hands so I took them both to JJ's for used vehicle inspections ($99 each). I don't remember what the issue was but the vehicle I was purchasing has an issue. They called me before making any repairs but I gave them the go ahead. All in all I spent about $700. 1. The rotational grinding sound in my vehicle came back less than a month later. I called JJ's and they told me it would cost $100 to do another diagnostic on it. I took the car elsewhere and found out it had a bad bearing. The proper repair was made. The sound is gone and has been for a couple months now. 2. The air conditioning went out in the car my parent bought from me less than 6 weeks from the used vehicle inspection. I know that's not easy to predict but I feel like they didn't even test to see if there was a pressure differential between the intake and output of the compressor. The ole charge you $99 and do nothing treatment. 3. About 1 week after taking in the car I bought from my employer I popped the hood and found a ziplock bag with a used filter sitting on top of the engine. Can't help but think they didn't even pop the hood and they got me twice with the charge you $99 and do nothing treatment. Lesson learned. If you can swing it, I highly recommend taking your vehicle to A1A Auto in St. Augustine Beach instead. I told them I was going to be out of town Monday-Thursday so they asked me to dropped off my car Sunday night. A1A did the evaluation Tuesday, called me and let me know the damage, made the repairs Wednesday and I picked the car up Thursday after getting back from the airport. read more

JJ, Charles, Ralph, and the crew are all top notch. They are familiar with all makes and models of vehicles and will be honest about what does/doesn't need to be done. They will tell you BEFORE doing the work what the cost will be so there are no unpleasant surprises.They will also tell you if you need to go to a dealership due to the specific software or other expertise being needed for your vehicle. Once you get the estimate from the dealership, you can call them and they'll let you know what you should have the dealership do and what they can do once the dealership has done their part -- this will save you a ton of $$$. I wouldn't take my car anywhere else. read more

This review is long over due. JJ Auto is a team of knowledgeable and professional mechanics. I worked closely with the team for 6 weeks on my daughter's vehicle. I found their communication way beyond any other auto shop or trade professional. They did extensive research and contacted the manufacturer directly to ensure I wasn't missing out on a warranty that would cover the work. I would happily go out of my way to work with the JJ Auto again! read more

Very friendly staff. My civic was not starting for me. Took it to JJ. they looked at it, ran diagnostics, drive it 5 miles, and found no problems. Didn't even charge me. Other places charged 100+ JUST TO LOOK AT IT. 100% will go back for any future hiccups!!!!! read more

The only place I trust with my car! Great people!. I have never felt ripped off. Highly recommended

My check engine light came on and I got it diagnosed at an autozone and it said that it was the mass air flow sensor so I looked up a shop near me and they came up... and I have to say they are the kindest, most helpful people ever! From the get go, Ralph and Charles were so considerate and actually told me to check to see if my car was under warranty just to make sure I wasn't wasting money. When my car turned out not to be under warranty, I called back and made an appointment to drop off my car. When I came to pick up my car they told me that it was a system update that only the Nissan dealership could do, and that I was good to take my car and didn't even charge me a diagnosis fee, I insisted I pay and they refused and told me to have a good day. I cannot stress how kind and helpful they were, I've never had a better experience with any auto service or dealership, even while buying my car. They actually seem to care and take time to listen and trouble shoot. read more

Outstanding initial experience at JJ's. Had transmission and brake fluid replaced. Staff was courteous and professional, saw me on time, finished before their forecasted time, and did and excellent job. I'll definitely do business with them again! read more

I had an Acura TL that I took to get work done. The air conditioner fix lasted less than a few months. They kept my car for days And I had to call them for updates while I spent money on a rental car. I honestly think they didn't care. Overpriced and not the experts they claim to be. Went here because of the great reviews - still shopping for a good honest mechanic in Jax read more

I've found my new mechanic! I stopped in at JJ's after seeing good reviews on Yelp and the other place I used to go to being farther away. First impressions was how clean and welcoming it was. Then I was greeted with a smile. These guys are so friendly. The waiting room has a nice setup including tv, snacks, drinks and photos of the mechanics and their families. Even the bathroom was nice! I felt the price to repair my vehicle was reasonable and completed in good time. I'm happy to have found this place. As a female it's tough to find a mechanic that won't take advantage of you, I don't feel that here. read more

This has to be one of the best auto repair shops I've done business with! The owner & shop manager are honest & fair in their estimates for repairs. They fix all makes/ models, old & new. Their delivery of service goes beyond what you'd normally get from a repair shop; they know your name when they see or talk to you over the phone. Some years back, they even took me to pick up lunch once while my car was being repaired! It's truly nice to know that this type of business still exists in today's society. Kudos to jay, Charles & the entire team! read more

What can I say? The best. Had my toyota towed to them and within a few hours the problem was diagnosed. The next day it was ready and runs great. They really did a great job. Very attentive and honest. I trust them totally. read more

I started coming here because my mother brought her Mercedes ClS550 here. I knew for my mother to bring her Mercedes to this company .. they must be trustworthy, honest, genuine and give great work! I was not wrong - they are amazing and very well with communication! They actually care! If you need a great company that treats all of their customers like people and not numbers or money.... this is the place! Thank you charles for always taking care of my family and I! read more

For the two years I've been in Jax, JJ'S has been my go to for my auto repair needs for my family. These guys know their stuff and I stand by their good business practice. Shoutout to Charles and Ralph, they've always been professional and always follow up. Like others have said, if your car don't need it JJ'S will let you know. read more

We got our Mitsubishi Eclipse back from a clutch repair and it started to overheat,checked fluids and this company drained all of the radiator fluid out before working on it but didn't want to admit,the car has never ran hot or even close to it however jj's still didn't want to admit that it was them that drained it before working on it. I always kept up with the fluids and I also did all the oil changes in it so I would know if fluids were needed and I would definitely know if they had drained the radiator fluid. So if I would definitely stay away from this company because they are nothing but liar's!!!! read more

Took my car to JJ's Auto Care on Beach Blvd recently after I received a very high price quote for some work for my car from the Dealer. JJ's did the same work for half the price! They honored their price and time quote effortlessly. Making an appointment is best. Their Advisors were friendly and transparent with their pricing. They have a very nice, high end comfortable facility. Ladies will like this. Their restrooms are very clean and well stocked. Parking is easy. They take most credit cards. They send me E Mail reminders when needed maintenance is due. I like this place and will definitely recommend them! read more

I got my brakes replaced for my Lexus. I had my original brakes since I bought the car in 2012, so I was very skeptical going to a shop other than the Lexus dealership. (But I def wasn't going to pay "Lexus money" to have my brakes replaced). After Lexus quoted me for the job I got a second opinion at JJ's, which was about $150 less then what Lexus was going to do the job for. They were very professional and honest. The techs seem like he knew and cared a lot about cars. They didn't try to upsale me unnecessary repairs/replacements. I would recommend them if you are particular about who touches your car. The only thing I dont like is their hours. They are only open during the weekdays which is hard for me to work around bc my schedule is tight M-F. It would be nice if they offered some hours on Saturday or Sunday. read more

No one likes it when their vehicle breaks down, But at JJ's the quality of staff and the look of the shop makes it just that little bit easier. I had an issue with my starter, dropped my car off midday and was able to get my car back by lunch the next day. Not to mention when the part provided was faulty, they replaced it for free, and even took care of some other small issues while they were at it. The waiting area is probably one of the nicest ones I have been in, with grey marble looking countertops and ac, you could easily mistake it for a waiting room of a dentist. Incredibly clean and with coffee and snacks available who could complain! If I ever have any car issues I'll definitely give JJ's a call. read more

JJ's take the auto shop feel to the next level.... Feels like a dealership without the dealers high prices. Was having unknown issue with my vehicle, gave them a call and described what I was experiencing the gentleman online said it was pretty bad and told me to bring it in the next morning (gave them a call around 4:30) although they didn't have any open appointments for a week in advance but he assured me they would make the time to see me. When I took the vehicle in they put it up and told me it was the axle so I left the vehicle with them, but through the day they were keeping informed. Around 3pm they asked if could come back in when I showed up, I was told the axle was replaced but it didn't fix the problem but my axle was bad so the gentleman asked if I thought it okay for them to charge me for only the part. Obviously I agree to it, what struck me was that I was asked if I agree with getting charge for the part when I could just been charged without question (part was installed). read more

Skilled, honest, and true gentleman up at JJ's! So grateful to have found a mechanic I can trust in my new city!

JJ and his staff are some of the most professional, competent and SKILLED workers I've ever met. Anytime I have a problem with my car, these are the only people I trust. They've single handedly been the reason my car hit 600,000 miles and still runs like a champ. Ralph and Charles go above and beyond in the front to make sure you understand what's going on or what you need and the service is fast and efficient. You eliminate the hours you spend at the big time dealers and it's amazing. I wouldn't recommend ANY other shop except JJs in Jacksonville or Northeast Florida. Wish I could give 100 stars. read more

Outstanding customer service & doing it with honesty and integrity! So pleased with my recent visit and will be returning for any other mechanic needs! Ask for Charles! read more

I have been having service done at this business for seven years. I always find them to be honest, fair priced and professional . Same staff for many years says a lot about a business. read more

I was having some starting issues with my Civic, so I did a google search for a good repair shop and JJ's came up in the top results. I'm very glad I chose JJ's as the treatment I received was homely and welcoming with a fast turnaround time. Prices were very reasonable. You can definitely tell they have a passion for working on cars, and that was definitely true in my case. The issue turned out to be a worn starter motor, and they replaced it with a new OEM (Denso) one. All fine and good until a few days later, when it started making a grinding noise. I took the car to JJ's and they indicated it was a defective unit (pretty rare for Denso). The staff apologized profusely and started looking into the issue immediately, they even paid for a Lyft out of pocket for transportation for me. I want to personally thank Charles and the other staff members for treating me like family! I definitely recommend JJ's read more

They are the sweetest people!!! I highly recommend this place. The first time I went there they treated me like family. They also have amazing deal and it's a really nice place. Could not recommend it more! read more

JJ's did a fantastic job diagnosing my vehicle issue and fixing it for me at a fair price. They were extremely professional and courteous from the time I booked the appointment until the time I picked my vehicle up and also very accommodating. I would highly recommend them and will definitely be using them in the future for any other issues that may arise. Thank you very much to all the staff. read more

JJ's has always provided great service to our family! Just this morning we had to have a repair expedited so that we could make a wedding and they turned around the repair and got us on the road in no time. If you are looking for a trustworthy and professional mechanic in Jacksonville, I highly recommend JJ's. They are professional and will treat you right! read more