I am highly disappointed with the deceptive billing practices at Astound Broadband. I called to…read morecancel my service, and the representative explicitly confirmed that my account would be deactivated that same day with no further charges. My account was fully paid off and up to date at the time of the call. Nearly a month later, I discovered I was still being charged. When I called back to investigate, a different representative claimed I was charged because I canceled in the middle of a billing cycle. This contradicts exactly what I was told during my initial cancellation. Astound needs to honor the original agreement made by their representative and refund these unauthorized charges.

Astound or mygrande. No local contacts. When you call them you call a foreign call center similar…read moreto the call center that are scamming thousands of Americans each and every day. Why would you go with the company that doesn't support your own country. Also quite a bit more money than spectrum or Google fiber. Customer service is crap. All of this is my opinion.

Outstanding service, internet speed, customer service, and value!…read more I've been with Gtek for a couple years and have only had to call once for a service interruption, which took less than 3 minutes to correct. Their customer service is outstanding. I spoke with Michael today, as I had some questions about my plan. I just asked online in a chat and he was quick, efficient and just great. I've had Frontier before and could not stand all the constant crashes and interruptions. This is far superior to any of the other options. 10/10 recommend.

Worthless pieces of shit that told me they knew my service was out for days. When I called to get…read morethem to fix it, they pushed repair out another 5 days.

Do not use this web host!! I would give a negative -10 rating if that were possible!…read moreNot only were they are not responsive, after my website was hacked, they were unable to even enter their server to solve the problem.

Yay! I'm a fan but recently you have disappointed me. I have…read moreused this company for many years with minimal problems. It was time to renew my account info for email address when they stopped sending my emails but still would receive emails, I wish that I knew if they were going out of service. Shame on them if they are and will not tell their customers!!! Their phone messages says they are trying to fix their problems but.that was four weeks ago. No one answers the phone numbers or the left messages. I sent emails to them from other servers to see if they would respond but no luck. I was unhappy with other servers that I tried recently so was hoping they had their site fixed so I wouldn't have to change my email address!!!! UGH!!!!!

We are winter Texans and thought Clear 4g Wireless would be our best short term internet solution…read more The actual internet would warrant 4 stars (intermittent outages due to fog), but the so-called customer service is the worst I've ever experienced. In November I ordered the service to begin December 1 and purchased their modem. It took forever because the salesperson kept telling me what he "was going to try to do for me", I had to finally tell him to either sign me up without more conversation or I was getting off. Instead of December 1, they started billing immediately on November 15. I figured they had only ripped me off for $25 and it wasn't worth another 45 minutes to try to complain. Getting ready to go home, I tried to cancel my service as of April 1. They seemed to think it could not be done for a future date. After transfers to folks with less and less English, I finally got it through to them that Clear does not exist in my home area. They agreed to cancel as of April 1, but no credit for the additional 1/2 month. Hopefully they will actually cut it off and not continue charging my card, since I set it up for automatic billing and cannot cancel it online. I was very pleased with the internet, but I'll look for another solution next winter rather than deal with incompetent customer "service".

We are using SystemSeven at my job now. We are very happy for the change. If and when we have an…read moreissues, they are on it! Sylvester T. is always there to answer our calls for any questions or concerns. Thank you for all you do!

From the owner: Internet, Managed Internet, Fixed Wireless, Fiber, LTE, Hosted Voice, Traditional Voice,…read moreCybersecurity, WiFi, Switching, SD-WAN, Web & Email, Automation Systems, Audio & Video, Lighting & Shading, Security, and Structured Cabling.