I have had the same recurrent problem. My T.V. screen stops, pauses and tries to refresh. This is…read morenot normal or acceptable. Yes, I have called maintenance seveal times and have had to hold for a very long time! I was always told to unplug and plug back in. It worked TEMPORARILY. I have had this service for 6 months (mandated by residence) and now want to move so I can change services.

I had internet and TV streaming by Grande for 7 years, and then Astound took over and began raising…read morethe prices. First from $60/mo. to $80, and then $90 and then $30 in one month without explanation or added services. The little clerk at the Astound store pointed out somewhere in the back pages of my recent statement that they had given me notice that my discounts were expiring. No real explanation, just a $30 jump in fees. I cancelled. Rip off!!

Our internet was down and the company had a service tech out immediately the next day. We live in a…read morerural community where high winds are prominent. Hector Jimenez came out and spent several hours taking time to update equipment and work on the roof to adjust (including building an antennae arm) the receiver and find the tower that would provide us with the best speed and service. Hector was very professional and discussed with my husband (who was at work) in detail exactly what he was doing and the best way to improve the mount on our roof. In the future, if a tech is required to come out I will request Hector Jimenez as our tech. Our internet provider options are limited in our area; so far GTEK has been the best to work with.

Worthless pieces of shit that told me they knew my service was out for days. When I called to get…read morethem to fix it, they pushed repair out another 5 days.

Do not use this web host!! I would give a negative -10 rating if that were possible!…read moreNot only were they are not responsive, after my website was hacked, they were unable to even enter their server to solve the problem.

Yay! I'm a fan but recently you have disappointed me. I have…read moreused this company for many years with minimal problems. It was time to renew my account info for email address when they stopped sending my emails but still would receive emails, I wish that I knew if they were going out of service. Shame on them if they are and will not tell their customers!!! Their phone messages says they are trying to fix their problems but.that was four weeks ago. No one answers the phone numbers or the left messages. I sent emails to them from other servers to see if they would respond but no luck. I was unhappy with other servers that I tried recently so was hoping they had their site fixed so I wouldn't have to change my email address!!!! UGH!!!!!

We are winter Texans and thought Clear 4g Wireless would be our best short term internet solution…read more The actual internet would warrant 4 stars (intermittent outages due to fog), but the so-called customer service is the worst I've ever experienced. In November I ordered the service to begin December 1 and purchased their modem. It took forever because the salesperson kept telling me what he "was going to try to do for me", I had to finally tell him to either sign me up without more conversation or I was getting off. Instead of December 1, they started billing immediately on November 15. I figured they had only ripped me off for $25 and it wasn't worth another 45 minutes to try to complain. Getting ready to go home, I tried to cancel my service as of April 1. They seemed to think it could not be done for a future date. After transfers to folks with less and less English, I finally got it through to them that Clear does not exist in my home area. They agreed to cancel as of April 1, but no credit for the additional 1/2 month. Hopefully they will actually cut it off and not continue charging my card, since I set it up for automatic billing and cannot cancel it online. I was very pleased with the internet, but I'll look for another solution next winter rather than deal with incompetent customer "service".

We are using SystemSeven at my job now. We are very happy for the change. If and when we have an…read moreissues, they are on it! Sylvester T. is always there to answer our calls for any questions or concerns. Thank you for all you do!

From the owner: Internet, Managed Internet, Fixed Wireless, Fiber, LTE, Hosted Voice, Traditional Voice,…read moreCybersecurity, WiFi, Switching, SD-WAN, Web & Email, Automation Systems, Audio & Video, Lighting & Shading, Security, and Structured Cabling.