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Hudson & Charles

3.9 (42 reviews)
Open • 10:00 am - 6:30 pm
Updated 2 months ago

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An exorbitant receipt.. apparently they charge extra for attitude.

WORST CUSTOMER SERVICE IVE EXPERIENCED IN YEARS. ZERO stars if allowed. I ordered yesterday. The person i spoke with was lovely... I called ahead today at 4:15 to pick up my order after the 2pm time it was ready. I told the nice customer serviced oriented staff person i had my dog with me. I asked if i could pay in advance and have my order handed to me so that my walking her wouldn't be an issue. Mind you- it's an AWFUL winter mix storm today and I wanted to minimize my time outside- so i wanted to walk her while i ran this errand. The staff person said they dont accept CC info on the phone. I said no problem.. I ASKED- could I hand my card to someone while I wait outside with my dog for my order and receipt. This very nice staff person said "sure. No problem. Call when you're outside." Fast forward 15 minutes.. I call. The person that answered the phone was NOT the same friendly person I spoke with before. I gave my name said I was picking up my order. He proceeded to tell me to tie up my French bulldog to step inside their TINY store front to hand them my card to pay for my order. A) French bulldogs get stolen. I'd never "tie her up" and turn my back on her on a NYC street. Or really anywhere for that matter. B) I JUST spoke to someone that said this was fine. C) this store front where he was standing was less than 3 feet from where i was calling on the other side of the glass door. He was looking directly at me while he was telling me this. He could have gotten my card in less time than he took to admonish me for picking up my $160!!!! Order with my dog standing respectfully outside in an ice/wind/snowstorm. Since he would not come to the door to take my CC, I very quickly opened the door while still being able to be outside of this shop and lean in and put my card on the counter. That's how small the place is. Oh! And guess what- he's one of the OWNERS. When he brought my order out- he REITERATED in a somewhat snotty tone- "next time tie up you dog because we are short staffed and this takes up a lot of time from other work." There were 4 ppl in that store- ALL of them behind the counter working there. I've been coming here probably for 7-8 years. It the MOST people I've ever seen working there at one time. AND! There was not a SINGLE CUSTOMER. No one. Completely empty. the customer area is so small if 2-3 ppl are in there it's packed. He went on to state spending the 45 seconds it would take to come get my credit card for my $160!!!! order was too much for his staff because he's understaffed due to the pandemic and they have to get ready to close- which was also 2 hours from when I arrived. I understand it is probably very complicated and time consuming work to clean and break down a butcher shop. HOWEVER- turning off a customer that has been loyally supporting your business THROUGH the pandemic over such a minute small act of customer service, seems very short-sighted. Apparently they are doing SOOO well that they can afford to be rude and inconsiderate to their customers. Not to mention, I called ahead to make sure it was OK. No need to scold your customer TWICE that's paying you once you know that fact. This is a large expense that I allow because I want to consume a quality protein source for health reasons. I do not take it lightly to spend that amount of money on a few items. They are VERY expensive. To behave so poorly to a client that has supported your business through very difficult times on my own end, does not say a lot about this owner's empathic abilities. There are other butchers in the area that are just as expensive and high quality as this one, but with a lot less 'tude. DO NOT SUPPORT THEM. They don't appreciate it.

Highway robbery.
Jacqueline A.

$63 for a 5.3lb pork butt...That is an absolutely absurd and flagrant markup. $11.99 per pound for a cut of meat that is typically $3/lb AT MOST. I was absolutely horrified when I was told the price per pound but, like a total clown, paid it anyway. Went to Brooklyn Fare (an overpriced local grocery store) right after and saw the exact cut of meat for $1.79. And then when we got home and opened it, there were TONS of thick pig hairs covering the skin. I know they burn off in the oven but still - all around just so so so unsettling. I guess you have to be a socialite or celebrity to get your meat from the butcher of Barrons and Lords. I'm giving this two stars cause at least the guy who was robbing me was nice.

Floriana R.

Best meat I've ever had hands down. Their bacon is to die for ask for it a little thick (believe its butcher cut). I dream about their steaks, chopped meat and bacon! Omg! Any bad reviews here are insane -- sorry. I'm as picky as they get with organic good grass fed meat. Also it's fed grass from start to finish not like some other bogus meats- where 3/4 of the cow's life is grass-fed and then last 1/4 is corn-fed- (this fattens up cow for cash and caramelizes the meat). Thank you for providing quality!

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8 years ago

Great place to buy Grassfed, free range meat. Knowledgeable staff. They have a big variety of products like bone broth, baguettes etc.

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10 years ago

Great selection of meats - definitely get the ribeye steak and the bolognese sauce

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9 years ago

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10 years ago

I love their food!! Every time I take a day trip into the city, i make sure I take home meat from here!! Friendly staff too!

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8 years ago

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Page 1 of 2

Ask the Community - Hudson & Charles

Review Highlights - Hudson & Charles

“Grassfed and dryaged beef is amazing and they can get you any cut you want.”

Mentioned in 2 reviews

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We came in so late, good thing is my friends were there so they ordered for everyone…read more I didn't have a chance to look at the menu so my review is only on the food & service. All the meats we got tasted right & fresh. Service is great, my server cooked the meats for us to make sure we won't waste any.

Based on the name I avoided let's meat like the plague thinking it was gimmicky, but hell one year…read moreforced me to look for a large group AYCE late at night and Let's Meat was one of the only options left. God damn did they arise to the occasion. Both times I needed a large party reservation, they just asked for a time, a name, and a phone number. No card required, they sat as down as soon as the table was cleared. Two different tiers for AYCE - the shrimp is fantastic but honestly base is amazing on its own. All the meat just tasted super fresh, even the marinated ones. Plus they cook it for you on that really nice heavy iron lid so the grill stays hot, and they had a nice incline to drain the drippings too. I'm a fan of brisket and jowl, but a lot of my table mates loved the bulgolgi and the chicken. Lots of great options for drinkers too. Funny tower that pre-mixes three beers with a soju, with plenty of flavored ones too. It's not the biggest menu out there, but with solid options and open an hour or two later than a lot of the competition - that's a win.

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Don Don - Egg souffle

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Don Don is a Korean restaurant serving high quality Korean BBQ. The restaurant is located walking…read moredistance from Times Square. It was empty when we visited during dinner time and the restaurant was not quite new so I had to admit I was a bit worried. However, our server was amazing and guided us through what to order. My family was visiting NY so I had my two kids with me. The set menu was per person but seeing my children, the server accommodated us by allowing us to order a set meal for two and not requiring us to order full sets for our two children as well. We ordered the Chef's Tasting menu as recommended. This came with plentiful of sides dishes, a scallion salad, a scallion pancake, and a choice of stew. The pancake was very thin and crispy. I think I am used to denser pancakes. The egg soufflé was delicious, much more flavorful than others I have tried. This set came with three cuts of pork. My favorite two were the pork jowl and pork belly. We also ordered a side of corn cheese, which is always a favorite for the kids. My husband accidentally ordered a pork noodle thinking it was something else. There was so much food that we couldn't finish, so the pork noodle was not memorable as a result. The fresh rice wine was a must for us when having Korean BBQ. That and the complimentary soft served ice cream at the end was the highlight of the meal for me. I think the soft served ice cream was topped with a pineapple syrup, but I am not certain. I still think about the ice cream now that I am back home from my NYC trip. Overall . an amazing restaurant with great service and great food. See my pictures.

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Hudson & Charles - butcher - Updated October 2026

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