Won't deal. Cars all had issues. I don't want to buy a car and have to immediately get it fixed…read more Buyer beware.

I bought a nice Toyota Avalon from Lonnie and with very low mileage for a great price. They have a…read morelot of nice used cars trucks and suvs. This is the second time I've bought from Lonnie and he is honest and will get you a nice reliable car. My first car I bought from him is still running ten years later!

They had my pay off check for over a week and called to harass me 5 times a day as well as multiple…read moretexts, all while sitting on the full payment!!!! Debbie is extremely rude and condescending, especially when you consider that I've never missed a payment nor been late over the past 3 years with them. They "replaced" a condenser in my car last year and of course it doesn't work now. The condenser they replaced was so poorly installed that it corrupted the entire AC system and they then refused to do anything about their shady mechanics and wanted me to pay 1700 for them to fix their bad workmanship. So during all of this and since June, I'm driving around in what is basically a sauna!

Had a 10am appointment to test drive a Nissan Armada the so called person that was texting me for…read moreinformation was AI we get there at 9:45 this morning to take care of business, they acted like they didn't even want us there the man got my application and took it to the back, came back and said because we had only lived in the lubbock area for 3 months that they couldn't help us what bullshit, i think it was because of skin color, we are on fixed income but its guaranteed income, we're both on early retirement and my wife is on disability, all we did was waste gas , they can stick their sorry ass business up their arse they could have said something before we even went there, wouldn't recommend them to anyone, they are a complete joke

This is the absolute best place to find a quality pre owned car with over 260 in stock they…read morepurchase 25 units a week and sell about 120 units a month. Making them the largest pre owned dealer in west Texas as from Albuquerque to Dallas

Thad was the best and he made the experience easy and enjoyable. He is knowledgeable and honest. It…read morewas the best car buying experience I have ever had. I will be recommending Thad to everyone I know.

Martin was very helpful. I brought my car to him because I had another shop tell me that it was…read moregoing to cost $4500 to fix my car. He fixed it for me for less than $1200 and I had the car the next day! Car runs great! Thank God for an honest mechanic!

From the owner: Martin's Auto Sales is proud to be a premier pre-owned car dealership that provides customer…read moresatisfaction and competitive prices. Our Lubbock, TX location is here for you! Give our cars a peruse online or stop by our lot today! We offer a wide selection of top quality vehicles to bring you a selection that will hopefully have the car of your dreams in it! Our goal is to help you find the right car, truck, suv, minivan, convertible, or coupe for you and your family. Whether you have good credit, bad credit, or even no credit, Martin's Auto Sales has experienced staff who are here to help you finance the vehicle of your choice. Feel free to browse our inventory online, request more information, setup a test drive, or inquire about our auto financing or extended warranty options. We are passionate about great cars and are intent on sharing that passion with you. Come in for a test drive today!

So I know I'm a girl in a magenta Jeep and I honestly have never felt taken advantage of before…read more(and I truly hope that isn't what happened) but I just feel like I wasn't treated like a customer they wanted to keep. We most likely miscommunicated but when I bring my car in to be fixed I expect it to be fully checked out before given back to me so I don't have to return the next week with a similar problem that could've been addressed the first visit. DETAILS : I took it in because my ac & heater wasn't working like it wouldn't even blow. (Which is exactly what I said) so they took it in and replaced the blower and gave it back. Turns out that didn't fix the heater just the fact that it wouldn't blow.. so why didn't they check the ac and/or heater before they gave it back. Thats why I'm giving 2 stars just because I feel like they should've turned the car on tried the heater and ac before returning it to me.. ):

Fraud be aware this dealer is not following the law verifying people's identity they sold a vehicle…read moreto someone one had stole my info they never correctly verified who the buyer was I've never even been in Texas after I filed a police report I called the manager Mickey who said he would look into and call me back in a few hours well he never followed up this dealer seems to have had several issues with fraud do not buy here

I am tell your now I would not go to master auto and it you already got a car from there you better…read moreget it checked out because I got one for there are it is missing up. I had be looking for a Cadillac and girl Kimberly that works there knew that I was looking for one and she thought that I was a fool and sale me one that gave problems and never checked it and make sure there was anything wrong with it so if you are looking for a car don't go to master auto

Great car, friendly and honest people. They will work with you to get you into what you need. I am…read morereferring everyone to go by and check them out!

It is important to note that the review I am providing is based solely on my personal experience…read moreand opinions. This statement serves to ensure that there is a clear distinction between my individual viewpoint and any factual claims. By articulating that this review is subjective in nature, I aim to avoid any potential misinterpretation that could lead to legal implications. Transparency and honesty are integral values in offering feedback and criticism, and this statement is intended to uphold these principles for the benefit of those who read and myself. The customer service at Billy's Auto Sales was disappointing as there was a lack of transparency regarding the vehicle's involvement in a prior collision. Please read your agreement thoroughly. The finance agreement that Billy's auto sales Itd offered included close to some of the highest interest rates that they are legally allowed to charge in the state of Texas. Other BHPH dealerships have substantially lower rates. I'm curious to know if rates similar to those that Billy's offers would be considered predatory. If the vehicle you purchase does not live up to the statements made to you by staff ("it drove for 500 miles, ran great") then it falls on the customer for not taking it to a certified mechanic. If you read through their reviews you'll see the patronizing replies from staff one after the other mentioning how they tell customers to take it to a mechanic, I understand it's our responsibility as consumers to do our due diligence, but it sure would be nice if a locally owned business would take accountability for dropping the ball sometimes. I've read the horror story of one customer who purchased a car that already had frame damage. Frame damage usually totals a car. I would think D.O.T would have intervened, if it had been brought to their attention. I've read reviews from individuals who claim they received a vehicle that needed constant repairs almost immediately after taking it off the lot. Additionally taking it upon myself to talk with other Billy's customers , I was told some had experienced repossessions after making a payment( they were behind on payments but to their understanding they reached a verbal agreement to catch up, but once a partial payment was made they were surprised to find their vehicle was still repossessed shortly after. No, repossession in this scenario isn't technically illegal but I feel it's unethical. Although I'm not sure it might just be myself, who feels that way. Anyone see the review left by someone with the same name as the sales manager (although he seems to go by "Beaux") stating "William West 2 reviews (5 STARS): a year ago Bought several vehicles here, very understanding and good people! Extremely hard to get repo'd from as long as you talk to them and make an effort they will work with you!" Might be a coincidence but after a little bit of digging I don't think it's hard to form an opinion. I find it odd, that a family owned business who has had multiple reviews stating customers experienced a "surprise repossession" felt the need to leave their own review and emphasize how it's "extremely hard to get repo'd from" I'm a huge supporter of locally owned businesses but I'm very disappointed in my experience with Billy's auto sales ltd of Lubbock, Tx. A friendly reminder to all customers who felt they weren't treated fairly or felt as if the manner of which this or any dealership conducted business could fall into the lines of "deceptive practices" remember that's what the CFPB is here for, and if the safety of you and your passengers were put at risk due to cars that shouldn't have been allowed on the road being sold by these bhph dealerships, it's your responsibility to inform DOT of these practices, to hopefully stop it from continuing. If you feel like making a complaint but are not sure where to start, I'd be happy to help guide you in the direction of where your complaints should be directed. if anyone reaches out to me I'll definitely help you file complaints.

Beware!!!! Beware!!! The rating should be a very Negative flat -00!!! This car lot is nothing but a…read morepiece of shit. I bought my 1st car from this dealership that used to be a good company when the father was alive in 1982. Since he passed away leaving the company to his kids. The Car Company has become nothing but a rip off. I purchased a car in mid July 2024. A few days after purchasing this piece of shit. I started having major problems with this piece of shit. I only got to use the car a minimum of 4 times. I am very very mad at this sorry ass company. Hope they Rot in HELL!!!!

Waiting on my 2013 Chrysler 300 vehicle to be fixed, bought it few months ago and it shut down as…read moreit was being driven. Shane told us where to take it in a timely matter. JUST HOPE ITS BACK RUNNING SOON...MORE REVIEWS TO COME!

I bought a car (2014 Chevy Cruze) through an auction and it's up to the seller to provide accurate…read moreinformation on the vehicle. Everything seemed up to date and they are required to show the vehicle driving in a video. Besides the broken bumper and cosmetic damage. I didn't think it was a bad car. After winning the bid and contacting the seller, David Miller, to set up a pick up date. He told me the vehicle was running "hot" when they drove it to get it registered. I asked if the a/c was broken and didn't understand what he was saying because it was very vague. I told him I was coming from 5 hours away. He said he recommended getting it towed. That's all he said. What the hell?? After bringing my family of 5 to Lubbock to pick up this over heating vehicle. David Miller was nowhere to be found. How convenient. Instead a lady who could barely give me any eye contact made me sign 10 pieces of paper saying I wouldn't sue them in court plus the title stuff and this is without actually even seeing the vehicle first. Obviously something was amiss. We realized it was a lot worse than they said when she finally took us to it. It wouldn't even start, and when we jumped it, smoke was coming out of the engine immediately. We could barely load it up onto our trailer without worrying if it would blow up. After getting it to my local auto shop, the bad news came, which I figured with the treatment I received. The whole gasket blew up, very recently too which cracked the engine because somebody kept driving it. So I'm not sure if I actually bought a decent car and they messed it up the three weeks they had it, or if I just got totally screwed from the get go. Obviously I signed a contract that I wouldn't sue them (which I take full responsibility for, I should've waited to do the paperwork before I got to the vehicle). I have sent two e-mails asking for any options I might have and have yet to receive a response back. Duh to me. All in all, DO NOT PURCHASE A VEHICLE HERE. They are the perfect example of an untrustworthy, money grubbing, very shady car dealership that does not care about hard working Americans trying to get by. There's $5,000 that I will never get back. I hope they can sleep at night knowing they steal from their customers.