This is purely from a U-Haul rental standpoint, I've never interacted with them in any other capacity. The last time I rented, we chose 24/7 pickup for 7am. The day before I got a message that it was confirmed for 9am instead. I assumed maybe 24/7 pickup wasn't available, so I didn't call (which is on me). When my husband went in to pick up he was told they were having system issues so it took him about 20 minutes to finally get the truck and leave. All this was fine, I got an email from U-haul to review my experience and so i did. A week later, I got an extremely unprofessional and rude email from Bruce. He called my review "bogus" and without outright saying it accused me of lying. He made it seem like this was all my fault. I should have been there at 7am. I should have called. Why didn't I do this or that. Says his system showed we set pickup time for 9am. To that, I sent a copy of my confirmation email showing 7am mobile pickup and kindly let him know that because of his behavior we will not be returning there in the future. Overall it would have been an okay experience, until Bruce decided to send that email and put us off from his business. read more