Reasons why you SHOULD choose Rick's Auto Service:…read more 1. Professionalism - The front desk and the mechanics were both friendly and professional. They respond quickly, using understandable terminology, and they welcomed any questions. 2. Quality - their inspection and inspection report were both thorough and clear to understand. They completed all work in a timely manner, for a very fair price, on both of our vehicles. They guarantee all their work for 3 years/36,000 miles. 3. Trustworthy - as I've mentioned already. They were friendly and welcomed all questions and concerns. They offer a comforting guarantee on all work. If you've ever had a bad interaction with a mechanic/auto shop, I HIGHLY RECOMMEND you take your vehicle(s) to Rick's Auto Service.

Super friendly team who did an excellent job fixing my truck. They worked with me to get the best…read moredeal possible, and the service was honestly the best I've ever experienced. I left completely satisfied and smiling!

Top notch staff. Special thank you to Scott. He went above and beyond and helped me out with such…read moreprofessionalism. Top tier !!!!!

Great experience. Very knowledgeable and friendly. Both employees went out of their way to help.read more

Unprofessional as hell. I had an appointment scheduled for 1 PM and pulled in exactly at 1 just to…read morewatch them pull another car into the garage like they were about to start working on it. I go inside and tell the lady I'm here for my 1 o'clock appointment and she says she didn't know if I was coming so they started another vehicle. How do you schedule appointments but don't expect the person to show up on time? Makes absolutely no sense. The whole situation felt weird and unorganized and honestly made me question if this place is even legit. Save yourself the headache and go somewhere else. Don't waste your time or money.

My first time here under new ownership. The front office was friendly and caring. The owner Mike…read morewas also professional and very knowledgeable. He took care of me, and was a good listener to my request. I'll be returning again!

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

This is a great local place. I went to Autozone on Sunday when my car died to have it tested…read more They said my battery was good. So Monday morning I'm getting ready for work and car is absolutely dead. So now I'm nervous thinking it's the alternator or a wiring issue. Well the roadside assistance guy that comes and jumps me says go to Cass auto supply. I didn't know it was there. it's across from the old courthouse kind of back in the cut, and the sign has a tree covering it on the state street entrance. Well I found them and they came out and tested the alternator and the battery and sure enough the battery was too old and starting to short inside. Gave me the new battery for $30 cheaper than AutoZone and I also purchased a terminal cleaner to get everything situated. They're good folks there. Go see em.

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

The older lady at the checkout counter could certainly brush up on her customer service etiquette…read more I left the place feeling sour this Thursday. I politely inquired whether my prepaid maintenance plan would cover the cost of that day's service because I did not have to pay during my previous visit. Her demeanor was VERY dismissive, and she offered zero explanation. I later found out on my own they were simple charges--which was understandable, but I still had questions. Had she taken the time to explain these charges, I would have left feeling more informed and content, not just another transaction. I typically would have let this interaction slide, but the audacity of this behavior left me appalled. I'm only giving a two-star rating because I've previously had wonderful experiences with the sales team and service technicians!

Just got a new truck, Morgan made everything easy, got a couple other things added when I bought…read moreit, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.